Organizational performance is influenced by several factors including electronic services. In fact, electronic services play essential role on the performance of organizations with significant number of clients. The objective of this study is to determine factors influencing on intention to use electronic services on organizational performance in social service organization in Iran. The study designs a questionnaire in Likert scale and distributes it among 231 randomly selected employees who worked for social security organization in city of Tehran, Iran. Using principle component analysis using varimax rotation, the study determines six factors including culture, communication, customer, employee engagement, learning organization, service management, and usefulness of application, which influence the most on organizational performance.

During the past few years, many organizations try to provide some of their services through their websites. This would help them provide fast and reliable services to various people around the world. In this paper, we present an empirical survey to measure the relative performance of a university website in Iran using Parasuraman & apos; s technological readiness index. The proposed study uses a standard questionnaire and distributes it among 387 active website users and the results are analyzed using structural equation modeling. The proposed study of this paper considers the effects of four factors including efficiency, accessibility, achievement and security on customer loyalty via two variables of trust and satisfaction. The results demonstrate that three components of trust, efficiency and achievement play essential role on customer loyalty.