The balanced scorecard (BSC) is a strategic oriented tool used comprehensively in profit and nonprofit organizations all over the world to synchronize routine processes of organizations to the mission and strategy, improve inner and outter communications, control organization performance toward strategic targets. BSC has emerged from a simple performance measurement framework to a comprehensive strategic management system. It changes an organization’s strategic plan from a passive document to an active guideline for the organization on a daily basis and provides a helpful assistance that not only enables performance measurements, but also helps planners identify what should be accomplished and measured. This study focuses on how BSC is adopted as a tool for measuring effectiveness of strategy implementation in these organizations. This study adapts the BSC as a powerful tool for reaching an organization’s performance in four significant areas: Financial perspective, Customer-Market perspective, Internal Processes perspective and Learning & Growth perspective. The results suggest that governmental organizations are somehow successful in achieving their objectives in various degrees.

Replacement in organization’s employees can results in knowledge loss and turnover faces a serious problem in knowledge based organizations such as knowledge based sectors of governmental organizations. The increases in sizes of some governmental organizations in recent years have increased their structural and contextual dimensions. One of the biggest problems in governmental organizations is employee turnover, which could result to knowledge loss. By using knowledge management it is possible to decrease this phenomenon. This survey identifies the effective factors in implementation of knowledge management system as a solution for preventing knowledge loss. By far this study is the first of its kind in the context of information technology sectors of governmental organizations of ARAK Province of Iran.