The purpose of this study was to investigate how public sector workers in Indonesia use e-learning systems and how they can benefit from them. The researchers analyzed five variables that contribute to the effectiveness of e-learning: system reliability, information sharing, service quality, user satisfaction, and net benefit. Structural Equation Model analysis was used to analyze the data collected from 203 respondents who were public sector employees in Indonesia. The findings of this study revealed that information sharing, and service quality significantly impact user satisfaction, which in turn has a significant effect on net benefits. Additionally, system reliability was found to significantly impact user satisfaction. This theoretical implication suggests that there is a direct relationship between the level of information sharing and service quality provided by a public sector organization and the level of user satisfaction experienced by its usage of e-learning. The practical implication of the finding is that public sector organizations must prioritize the reliability of their e-learning systems. This includes investing in regular maintenance and updates, ensuring proper testing and quality control procedures, and addressing any issues or downtime quickly and effectively.

This research was conducted to determine knowledge acquisition by employing digital technology for public sector employees. This study adopts system quality, information quality, user satisfaction, service quality, and net benefit as the empirical considerations. The data analysis technique in this study used SEM (Structural Equation Modeling). Respondents in this study were 198 people consisting of public sector employees who used a learning management system. The results showed that service quality has a significant effect on user satisfaction. User satisfaction has a significant effect on net benefits. Meanwhile, system quality had no significant effect on user satisfaction, information quality had a significant effect on user satisfaction. The findings would imply the strategies to strengthen the implementation of e- learning is to increase user satisfaction. The finding managerially points out the necessity to evaluate the transformation of classical training programs in terms of face-to-face learning to blended learning by integrating online learning and face-to-face in the public sector knowledge acquisition model of training. The findings present an evaluation using empirical examination and highlights the importance of continuity to arrange action plans in public sector to synchronize knowledge acquisition model through training to obtain behavioral change and wider organizational impact of the training on public sector institutions.