How to cite this paper
Hidayati, U., Sumarni, S., Suprapto, S., Marifataini, L., Hanun, F., Taufik, O & Warnis, W. (2023). The effect of system reliability, information sharing and service quality on e-learning net benefit in public sector organizations.International Journal of Data and Network Science, 7(3), 1397-1404.
Refrences
Al-Fraihat, D., Joy, M., & Sinclair, J. (2020). Evaluating E-learning systems success: An empirical study. Computers in human behavior, 102, 67-86.
Annarelli, A., Battistella, C., & Nonino, F. (2020). A framework to evaluate the effects of organizational resilience on ser-vice quality. Sustainability, 12(3), 958.
Appleton-Knapp, S. L., & Krentler, K. A. (2006). Measuring student expectations and their effects on satisfaction: The importance of managing student expectations. Journal of marketing education, 28(3), 254-264.
Bahari, A., & Mahmud, R. (2018). Impact of system reliability, information sharing and service quality on performance. In 34th Annual Computer Security Applications Conference 3(2),1-6.
Bhatt, V. (2021). An empirical study to evaluate factors affecting customer satisfaction on the adoption of Mobile Bank-ing Track: Financial Management. Turkish Journal of Computer and Mathematics Education, 12(10), 5354-5373.
Chang, C. C. (2013). Exploring the determinants of e‐learning systems continuance intention in academic librar-ies. Library Management, 34(1/2), 40-55.
Chen, L. Y., & Wu, W. N. (2017). An exploration of the factors affecting users’ satisfaction with mobile pay-ments. International Journal of Computer Science & Information Technology (IJCSIT), 9(3), 97-105.
Chua, B. B., & Dyson, L. E. (2004, December). Applying the ISO 9126 model to the evaluation of an e-learning system. In Proc. of ASCILITE (Vol. 5, No. 8, pp. 184-190).
Clark, R. (2002). Six principles of effective e-Learning: What works and why. The e-learning developer's Journal, 6(2), 1-10.
Dayang, H. M. Y., Wan, S. Y., & Atikah, N. B. J. (2012). Factors affecting user satisfaction in the Malaysian income tax e-filing system. African Journal of Business Management, 6(21), 6447-6455.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information systems research, 3(1), 60-95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year up-date. Journal of management information systems, 19(4), 9-30.
Eom, S. B., Wen, H. J., & Ashill, N. (2006). The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation. Decision Sciences Journal of Innovative Education, 4(2), 215-235.
Fardoun, H., Montero, F., & Jaquero, V. L. (2009). eLearniXML: Towards a model-based approach for the development of e-Learning systems considering quality. Advances in Engineering Software, 40(12), 1297-1305.
Fawcett, S. E., Osterhaus, P., Magnan, G. M., Brau, J. C., & McCarter, M. W. (2007). Information sharing and supply chain performance: the role of connectivity and willingness. Supply Chain Management: An International Jour-nal, 12(5), 358-368.
Freeze, R. D., Alshare, K. A., Lane, P. L., & Wen, H. J. (2010). IS success model in e-learning context based on students' perceptions. Journal of Information systems education, 21(2), 173-184.
Gorry, G. (1971). A Framework for Management Information Systems. Sloan Management Review, 13(1), 55-70.
Halawi, L. A., Aronson, J. E., & McCarthy, R. V. (2005). Resource-based view of knowledge management for competitive advantage. The electronic journal of knowledge management, 3(2), 75.
Ithriah, S. A., Ridwandono, D., & Suryanto, T. L. M. (2020, July). Online Learning Self-Efficacy: The Role in E-Learning Success. In Journal of Physics: Conference Series (Vol. 1569, No. 2, p. 022053). IOP Publishing.
Jaafreh, A. B. (2017). Evaluation information system success: applied DeLone and McLean information system success model in context banking system in KSA. International review of management and business research, 6(2), 829-845.
Kern, T., & Willcocks, L. (2002). Exploring relationships in information technology outsourcing: the interaction ap-proach. European Journal of Information Systems, 11(1), 3-19.
Kijsanayotin, B., Pannarunothai, S., & Speedie, S. M. (2009). Factors influencing health information technology adoption in Thailand's community health centers: Applying the UTAUT model. International journal of medical informat-ics, 78(6), 404-416.
Leclercq, A. (2007). The perceptual evaluation of information systems using the construct of user satisfaction: case study of a large French group. ACM SIGMIS Database: the database for Advances in Information Systems, 38(2), 27-60.
Lee-Post, A. (2009). e-Learning Success Model: An Information Systems Perspective. Electronic Journal of e-learning, 7(1), 61-70.
Levy, Y. (2006). Assessing the Value of E-Learning Systems. Information Science Publishing.
Lin, J. C. C., & Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International journal of information management, 20(3), 197-208.
Liu, S. H., Liao, H. L., & Pratt, J. A. (2009). Impact of media richness and flow on e-learning technology ac-ceptance. Computers & Education, 52(3), 599-607.
Marković, S., & Jovanović, N. (2012). Learning style as a factor which affects the quality of e-learning. Artificial Intelli-gence Review, 38(4), 303-312.
Mason, R., & Rennie, F. (2006). Elearning: The key concepts. Routledge.
Melis, E., Weber, M., & Andrès, E. (2003). Lessons for (pedagogic) usability of eLearning systems. In E-learn: World conference on E-learning in corporate, government, healthcare, and higher education (pp. 281-284). Association for the Advancement of Computing in Education (AACE).
Nyagowa, H. O., Ocholla, D. N., & Mutula, S. M. (2013). Service quality, user satisfaction and net-benefits' effect on e-School success: The case of NEPAD's e-School pilot in Kenya. Education for Information, 30(1-2), 93-115.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Pratiwi, W., & Mujadilah, N. (2021). Effect of Accounting Information Systems, System reliability and Service Quality on User Satisfaction of Mobile Banking-Based Applications. J. Econ. Financ. Manag. Stud, 4, 383-396.
Rahmi, B. A. K. I., Birgoren, B., & Aktepe, A. (2018). A meta-analysis of factors affecting perceived usefulness and per-ceived ease of use in the adoption of e-learning systems. Turkish Online Journal of Distance Education, 19(4), 4-42.
Razak, I., Nirwanto, N., & Triatmanto, B. (2016). The impact of product quality and price on customer satisfaction with the mediator of customer value. IISTE: Journal of Marketing and Consumer Research, 30, 59-68.
Remenyi, D., Money, A., & Bannister, F. (2007). The effective measurement and management of ICT costs and benefits. Elsevier.
Roffe, I. (2002). E‐learning: engagement, enhancement and execution. Quality assurance in education, 10(1), 40-50.
Sandelowski, M. (2000). Combining qualitative and quantitative sampling, data collection, and analysis techniques in mixed‐method studies. Research in nursing & health, 23(3), 246-255.
Shanka, M. S. (2012). Bank service quality, customer satisfaction and loyalty in Ethiopian banking sector. Journal of Business Administration and Management Sciences Research, 1(1), 001-009.
Siritongthaworn, S., & Krairit, D. (2006). Satisfaction in e-learning: the context of supplementary instruction. Campus-Wide Information Systems, 23(2), 76-91.
Stoneburner, G., Goguen, A., & Feringa, A. (2002). Risk management guide for information technology systems. Nist spe-cial publication, 800(30), 800-30.
Sumiyati, L., Yuliansyah Yuliansyah, & Dewi, F. G. (2013). The Effect of Information System reliability, Information sharing, and Perceived Usefulness on Accounting Software Users Satisfaction: A Study In A Religious Organization. Simposium Nasional Akuntansi, XV, I25–28.
Suryanto, A., Nurdin, N., Irawati, E., & Andriansyah, A. (2023). Digital transformation in enhancing knowledge acquisition of public sector employees. International Journal of Data and Network Science, 7(1), 117-124.
Swaid, S. I., & Wigand, R. T. (2009). Measuring the quality of e-service: Scale development and initial valida-tion. Journal of Electronic Commerce Research, 10(1), 13-28.
Violante, M. G., & Vezzetti, E. (2015). Virtual interactive e‐learning application: An evaluation of the student satisfac-tion. Computer Applications in Engineering Education, 23(1), 72-91.
Zhang, D., Zhou, L., Briggs, R. O., & Nunamaker Jr, J. F. (2006). Instructional video in e-learning: Assessing the impact of interactive video on learning effectiveness. Information & management, 43(1), 15-27.
Annarelli, A., Battistella, C., & Nonino, F. (2020). A framework to evaluate the effects of organizational resilience on ser-vice quality. Sustainability, 12(3), 958.
Appleton-Knapp, S. L., & Krentler, K. A. (2006). Measuring student expectations and their effects on satisfaction: The importance of managing student expectations. Journal of marketing education, 28(3), 254-264.
Bahari, A., & Mahmud, R. (2018). Impact of system reliability, information sharing and service quality on performance. In 34th Annual Computer Security Applications Conference 3(2),1-6.
Bhatt, V. (2021). An empirical study to evaluate factors affecting customer satisfaction on the adoption of Mobile Bank-ing Track: Financial Management. Turkish Journal of Computer and Mathematics Education, 12(10), 5354-5373.
Chang, C. C. (2013). Exploring the determinants of e‐learning systems continuance intention in academic librar-ies. Library Management, 34(1/2), 40-55.
Chen, L. Y., & Wu, W. N. (2017). An exploration of the factors affecting users’ satisfaction with mobile pay-ments. International Journal of Computer Science & Information Technology (IJCSIT), 9(3), 97-105.
Chua, B. B., & Dyson, L. E. (2004, December). Applying the ISO 9126 model to the evaluation of an e-learning system. In Proc. of ASCILITE (Vol. 5, No. 8, pp. 184-190).
Clark, R. (2002). Six principles of effective e-Learning: What works and why. The e-learning developer's Journal, 6(2), 1-10.
Dayang, H. M. Y., Wan, S. Y., & Atikah, N. B. J. (2012). Factors affecting user satisfaction in the Malaysian income tax e-filing system. African Journal of Business Management, 6(21), 6447-6455.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information systems research, 3(1), 60-95.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year up-date. Journal of management information systems, 19(4), 9-30.
Eom, S. B., Wen, H. J., & Ashill, N. (2006). The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation. Decision Sciences Journal of Innovative Education, 4(2), 215-235.
Fardoun, H., Montero, F., & Jaquero, V. L. (2009). eLearniXML: Towards a model-based approach for the development of e-Learning systems considering quality. Advances in Engineering Software, 40(12), 1297-1305.
Fawcett, S. E., Osterhaus, P., Magnan, G. M., Brau, J. C., & McCarter, M. W. (2007). Information sharing and supply chain performance: the role of connectivity and willingness. Supply Chain Management: An International Jour-nal, 12(5), 358-368.
Freeze, R. D., Alshare, K. A., Lane, P. L., & Wen, H. J. (2010). IS success model in e-learning context based on students' perceptions. Journal of Information systems education, 21(2), 173-184.
Gorry, G. (1971). A Framework for Management Information Systems. Sloan Management Review, 13(1), 55-70.
Halawi, L. A., Aronson, J. E., & McCarthy, R. V. (2005). Resource-based view of knowledge management for competitive advantage. The electronic journal of knowledge management, 3(2), 75.
Ithriah, S. A., Ridwandono, D., & Suryanto, T. L. M. (2020, July). Online Learning Self-Efficacy: The Role in E-Learning Success. In Journal of Physics: Conference Series (Vol. 1569, No. 2, p. 022053). IOP Publishing.
Jaafreh, A. B. (2017). Evaluation information system success: applied DeLone and McLean information system success model in context banking system in KSA. International review of management and business research, 6(2), 829-845.
Kern, T., & Willcocks, L. (2002). Exploring relationships in information technology outsourcing: the interaction ap-proach. European Journal of Information Systems, 11(1), 3-19.
Kijsanayotin, B., Pannarunothai, S., & Speedie, S. M. (2009). Factors influencing health information technology adoption in Thailand's community health centers: Applying the UTAUT model. International journal of medical informat-ics, 78(6), 404-416.
Leclercq, A. (2007). The perceptual evaluation of information systems using the construct of user satisfaction: case study of a large French group. ACM SIGMIS Database: the database for Advances in Information Systems, 38(2), 27-60.
Lee-Post, A. (2009). e-Learning Success Model: An Information Systems Perspective. Electronic Journal of e-learning, 7(1), 61-70.
Levy, Y. (2006). Assessing the Value of E-Learning Systems. Information Science Publishing.
Lin, J. C. C., & Lu, H. (2000). Towards an understanding of the behavioural intention to use a web site. International journal of information management, 20(3), 197-208.
Liu, S. H., Liao, H. L., & Pratt, J. A. (2009). Impact of media richness and flow on e-learning technology ac-ceptance. Computers & Education, 52(3), 599-607.
Marković, S., & Jovanović, N. (2012). Learning style as a factor which affects the quality of e-learning. Artificial Intelli-gence Review, 38(4), 303-312.
Mason, R., & Rennie, F. (2006). Elearning: The key concepts. Routledge.
Melis, E., Weber, M., & Andrès, E. (2003). Lessons for (pedagogic) usability of eLearning systems. In E-learn: World conference on E-learning in corporate, government, healthcare, and higher education (pp. 281-284). Association for the Advancement of Computing in Education (AACE).
Nyagowa, H. O., Ocholla, D. N., & Mutula, S. M. (2013). Service quality, user satisfaction and net-benefits' effect on e-School success: The case of NEPAD's e-School pilot in Kenya. Education for Information, 30(1-2), 93-115.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of marketing, 49(4), 41-50.
Pratiwi, W., & Mujadilah, N. (2021). Effect of Accounting Information Systems, System reliability and Service Quality on User Satisfaction of Mobile Banking-Based Applications. J. Econ. Financ. Manag. Stud, 4, 383-396.
Rahmi, B. A. K. I., Birgoren, B., & Aktepe, A. (2018). A meta-analysis of factors affecting perceived usefulness and per-ceived ease of use in the adoption of e-learning systems. Turkish Online Journal of Distance Education, 19(4), 4-42.
Razak, I., Nirwanto, N., & Triatmanto, B. (2016). The impact of product quality and price on customer satisfaction with the mediator of customer value. IISTE: Journal of Marketing and Consumer Research, 30, 59-68.
Remenyi, D., Money, A., & Bannister, F. (2007). The effective measurement and management of ICT costs and benefits. Elsevier.
Roffe, I. (2002). E‐learning: engagement, enhancement and execution. Quality assurance in education, 10(1), 40-50.
Sandelowski, M. (2000). Combining qualitative and quantitative sampling, data collection, and analysis techniques in mixed‐method studies. Research in nursing & health, 23(3), 246-255.
Shanka, M. S. (2012). Bank service quality, customer satisfaction and loyalty in Ethiopian banking sector. Journal of Business Administration and Management Sciences Research, 1(1), 001-009.
Siritongthaworn, S., & Krairit, D. (2006). Satisfaction in e-learning: the context of supplementary instruction. Campus-Wide Information Systems, 23(2), 76-91.
Stoneburner, G., Goguen, A., & Feringa, A. (2002). Risk management guide for information technology systems. Nist spe-cial publication, 800(30), 800-30.
Sumiyati, L., Yuliansyah Yuliansyah, & Dewi, F. G. (2013). The Effect of Information System reliability, Information sharing, and Perceived Usefulness on Accounting Software Users Satisfaction: A Study In A Religious Organization. Simposium Nasional Akuntansi, XV, I25–28.
Suryanto, A., Nurdin, N., Irawati, E., & Andriansyah, A. (2023). Digital transformation in enhancing knowledge acquisition of public sector employees. International Journal of Data and Network Science, 7(1), 117-124.
Swaid, S. I., & Wigand, R. T. (2009). Measuring the quality of e-service: Scale development and initial valida-tion. Journal of Electronic Commerce Research, 10(1), 13-28.
Violante, M. G., & Vezzetti, E. (2015). Virtual interactive e‐learning application: An evaluation of the student satisfac-tion. Computer Applications in Engineering Education, 23(1), 72-91.
Zhang, D., Zhou, L., Briggs, R. O., & Nunamaker Jr, J. F. (2006). Instructional video in e-learning: Assessing the impact of interactive video on learning effectiveness. Information & management, 43(1), 15-27.