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1.

Repurchase intention in e-commerce merchants: Practical evidence from college students Pages 3089-3096 Right click to download the paper Download PDF

Authors: Shinta Lukito, Ridho Bramulya Ikhsan

DOI: 10.5267/j.msl.2020.5.014

Keywords: Perceived risk, Perceived usefulness, Online trust, Repurchase intention, E-commerce merchants

Abstract:
The aim of this research is to investigate the repurchase intention of online customers at e-commerce merchants. The study investigates three factors; perceived risk, perceived usefulness, and online trust through collecting samples from 128 college students in the Online Learning program in Jakarta. The analysis technique used is SEM-PLS, with the guidance of the SmartPLS 3.0 program. The results of the study confirm that perceived risk had a negative effect on online trust and repurchase intention. Perceived usefulness has a positive impact on online trust and repurchase intention. Lastly, online trust influences repurchase intention in e-commerce merchants.
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Journal: MSL | Year: 2020 | Volume: 10 | Issue: 13 | Views: 4725 | Reviews: 0

 

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