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Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

A study on competitiveness of sea and island tourism in Vietnam Pages 823-830 Right click to download the paper Download PDF

Authors: Thi Kim Oanh Thai, Manh Dung Tran, Thi Hong Viet Bui, Thi Thu Ha Doan, Quang Thang Dao

DOI: 10.5267/j.msl.2019.10.015

Keywords: Competitiveness, Destination, Sea and island tourism, Nghe An

Abstract:
This study selects and employs the model of Dwyer and Kim (2003) [Dwyer, L. & Kim, C. (2003). Destination competitiveness: Determinants and indicators. Current Issues in Tourism, 6(5), 369-414.] to assess the competitiveness of tourist destinations, in particular, the sea and island tourism in Nghe An province of Vietnam in the general development of sea and island tourism; based on the comparison with other similar destinations and top destinations in Vietnam. The study also indicates strengths and weaknesses of the sea and is-land tourism in Nghe An. We collect both qualitative and quantitative data and the results show that Nghe An stands in the middle position among five studied localities, reaching a level between neutral and good. Most of the competitive criteria of Nghe An are a little higher than Thanh Hoa and Ha Tinh but much lower than Da Nang and Khanh Hoa. Market demand is viewed as the strongest aspect of the sea and island tourism in Nghe An with criteria brand and the friendly/hospitality of local people, employees and office staff while the results of tourism activities and resources especially natural tourism resources are underestimated.
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Journal: MSL | Year: 2020 | Volume: 10 | Issue: 4 | Views: 2131 | Reviews: 0

 
2.

Service quality and tourist satisfaction at homestays Pages 209-216 Right click to download the paper Download PDF

Authors: Mohammad Al-Laymoun, Khaled Alsardia, Ahmad Albattat

DOI: 10.5267/j.msl.2019.8.002

Keywords: Rural Tourism, Destination, Tourist Satisfaction, Service Quality, Homestay, Banghuris

Abstract:
In recent years, the Malaysian Ministry of Tourism has been increasingly investing for the development of homestay destinations, which have a deeply positive and sustainable socio-economic impact on rural communities. Tourists who visit these less-trodden areas of the country in turn have an opportunity to experience its diverse cultural heritage in a more inti-mate and personable way. The purpose of this study is to identify the factors that contribute to tourists’ satisfaction with the service they received at Homestay Banghuris in Sepang, Selangor, Malaysia. A total of 80 tourists willingly participated in a research questionnaire distributed at the homestay. They were selected by the simple random sampling method. The study examined the relationship between service quality and tourist satisfaction and realize that there were positive and meaningful relationship between service quality and customer satisfaction.
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Journal: MSL | Year: 2020 | Volume: 10 | Issue: 1 | Views: 4899 | Reviews: 0

 
3.

Factors influencing weekend travel destination choice: A study in Ho Chi Minh city, Vietnam Pages 151-166 Right click to download the paper Download PDF

Authors: To Ngoc Thinh, Bui Phuong Linh, Tran Tuan Anh, Nguyen Thi Kim Oanh, Nguyen Duc Duong, Ngac Thi Phuong Mai

DOI: 10.5267/j.ijdns.2023.10.008

Keywords: Decision-making, Weekend travel, Destination

Abstract:
Nowadays, weekend travel is gradually gaining people's attention due to societal impacts, with the desire to improve health, relax, rest, and entertain after days of exhausting work. Therefore, the development of weekend travel is a strategy of interest to managers and leaders, leading to intense competition among destinations. Although it has been long established worldwide, weekend travel in Vietnam has only recently gained popularity, primarily among young people. Therefore, researching the factors influencing the decision to choose weekend travel destinations is significant in developing strategies for this type of tourism. The research results show that the choice of weekend travel destinations by Ho Chi Minh City tourists is driven by various internal and external factors. Among them, internal motivations, income, convenience in the trip, the image of the destination, etc., are factors rated highly by tourists. There are significant differences in some internal and external factors according to age groups. Model testing and research hypotheses indicate that 66.4% of destination choices are influenced by the proposed factors in the model. Among them, the destination image has the most significant impact, followed by income, internal motivations, and distance. The remaining factors in the model have low or no impact on the satisfaction and commitment to return to weekend travel destinations for Ho Chi Minh City tourists.
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Journal: IJDS | Year: 2024 | Volume: 8 | Issue: 1 | Views: 2134 | Reviews: 0

 
4.

Moderating impact of tourism relationship management dimensions on tourism service quality, tourist satisfaction and destination loyalty Pages 169-186 Right click to download the paper Download PDF

Authors: Arup Kumar Baksi

Keywords: Destination, Loyalty, Quality, Service, Tourist- satisfaction, Tourist-relationship-management

Abstract:
This study attempts to assess the moderating impact of recently introduced tourist relationship management (TRM) framework on service quality perception-tourist satisfaction-destination loyalty link. Tourist relationship management framework draws inspiration from customer relationship management (CRM) model with validated addition of dimensions compatible to tourism dynamics. The study, carried out in Santiniketan, India, confirmed moderating impact of dimensional performance of tourist relationship management on perceived tourism service quality-tourist satisfaction-destination loyalty link.
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Journal: DSL | Year: 2014 | Volume: 3 | Issue: 2 | Views: 3696 | Reviews: 0

 

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