This research aims to identify the factors, including service quality, corporate Image, and perceived Value, that contribute to Mass Rapid Transit Jakarta's customer satisfaction. Mass Rapid Transit is a mass transportation that has become necessary due to the prevalence of private automobiles in Jakarta. This study employs a descriptive quantitative methodology using a survey of 165 Mass Rapid Transit passenger respondents and descriptive statistical analysis and modeling with the Structural Equation Modeling-Partial Least Square. The results showed that the Quality of Service has a positive effect on passenger satisfaction, the corporate image does not affect passenger satisfaction, the perceived value has a positive contribution to passenger satisfaction, and the Quality of Service has a positive effect on the perceived value. Furthermore, the corporate image positively contributes to perceived value, service quality positively affects customer satisfaction mediated by perceived values, and the corporate image does not affect passenger satisfaction mediated by perceived value. Therefore, mass Rapid Transit Jakarta needs to make various innovations to improve service quality mediated by service quality dimensions that refer to service quality. In addition, the human capital of service officers at Mass Rapid Transit Jakarta needs to be improved in terms of Quality and competency so that passengers' opinions of the service staff are more favorable, increasing both perceived value and customer satisfaction.

The intention to reuse Garuda Indonesia Airline became the leading indicator in the minimum standard of air transport services. The main problems in this research were the less attractive promotion efforts that hindered passengers from reusing Garuda Indonesia Airline and unclear web check-in procedures, which were difficult for some passengers to understand. This research aimed to know the direct and indirect influences of service quality and web check-in on the intention to reuse Garuda Indonesia Airline mediated by passenger trust at Soekarno-Hatta Airport. The research was quantitative, with the data collecting method using a questionnaire distributed online through a purposive sampling technique to 210 passengers of Garuda Indonesia Airline. The data was analyzed using the partial least squares-structural equation modeling (PLS-SEM) method. This research showed five direct influences: the influence of service quality and web check-in on passenger trust, the influence of service quality, web check-in, and passenger trust on the intention to reuse Garuda Indonesia Airline. Passenger trust could mediate the influence of service quality and web check-in on the intention to reuse Garuda Indonesia Airline at Soekarno-Hatta Airport. From the results of this research, it could be concluded that service quality and web check-in through passenger trust are needed to reach the intention of reusing Garuda Indonesia Airline.

Online transportation has widely spread across the globe in the past three years. It provokes changes in transportation management. Driver’s quality improvement is crucial to prevent problems related to accidents and driver-passenger relationships. This paper employs regression analysis to identify the effect of driving attitude, self-awareness, and social self-supervision on aberrant driving behavior in online taxi drivers in Indonesia. One hundred Grab and Go-Jek drivers are selected from the DKI Jakarta area. Data are collected via questionnaires. Data analysis, as well as statistical calculation, reveals the negative effects of social self-supervision on aberrant driving behavior.