The purpose of this study is to identify and analyze the impact of critical success factors (CSFs) impacting technology implementation in Consumer Packaged Goods (CPG) supply chain. The study has used existing literature to identify CSFs and then questionnaire-based survey and Ex-ploratory Factor Analysis (EFA) to group CSFs. The paper has revealed that “Inter-Organizational”, “Organizational”, “CPG Sector Specific”, “Human” and “Program Manage-ment” CSFs impact successful technology implementation in CPG supply chain. The paper fills the gap in existing literature by studying the impact of CSFs on successful technology imple-mentation in CPG supply chain and providing guidance to practitioners working in CPG sector.

Bullwhip effect is one of the serious problems caused by uncertainty in supply chain management. Graph theoretical approach has been utilized by some of the authors towards evaluation of various phenomena performance. This paper has been an attempt to develop bullwhip effect mitigation index (BWEMI), which is a single numerical benchmarking index utilizing graph theory and matrix (GTM) method. Review of literature and subsequent discussions with experts to obtain their valuable opinions regarding managing supply chains have been utilized to complement and supplement the variables. Digraph theory has been used to develop various matrices showing interactions among bullwhip effect mitigation factors. The tool so developed may help supply chain managers to analyze and quantify efforts towards bullwhip effect mitigation.