The bus rapid transit (BRT) system has become a cheap public transportation option worldwide, including in Indonesia. The problem in the Jababeka area, Indonesia, was the unconnectedness and lack of transportation as a sustainable area with the whole residence, modal shift, and easy access for people. This research aimed to improve access to Bus Rapid Transit (BRT) based public transportation by implementing the Transit Oriented Development (TOD) Model in the Jababeka area, Bekasi Regency. In this research, modeling was made by using PTV Visum with the trip assignment method and continued with the projected movement from 2022 to 2042, resulting from the people movement survey in 2022 and the SWOT strategy. The sample of this research consists of 210 respondents domiciled in nine subdistricts of Bekasi Regency. The result of this research was that the Jababeka area, Bekasi, must be planned as a TOD-based area, facilitating people to fulfill their transportation needs so that derived demand can run efficiently. Therefore, the implemented strategy must improve transportation access by developing TOD areas with a BRT system. Jababeka area was developed using the typology of regional scale city TOD, with a potential sub-city and environmental TOD typology. TOD development using the BRT system must be able to shift the intercity movement to local movement because residential areas were provided as the substitute for intercity movement.

This research aims to know and analyze the direct and indirect impacts of service quality and ticket price policy on trust and also its impact on the passenger loyalty of Soekarno-Hatta Airport Train, Cengkareng, Indonesia. The main problems are that the service quality provided by Soekarno-Hatta Airport Train is not maximal and that the ticket price of the Soekarno-Hatta Airport Train is relatively expensive because the passengers still have to use another transportation mode to go to the station. This research uses a quantitative approach with Structural Equation Modelling, assisted by the Lisrel program with a sample of as many as 150 passengers. The results of this research prove that service quality and ticket price policy have both direct and indirect impacts on passenger loyalty through the mediation of passenger trust. The key finding is that the policymakers can take advantage of the findings of this research, especially the crucial aspects in the questionnaires on service quality and ticket price policy which are considered not optimal by the passengers of Soekarno-Hatta Airport Train. So, passenger loyalty can be enhanced through the improvement of service quality and ticket price policy supported by passenger trust.

This study aims to analyze the improvement of the operational performance of Indonesia’s Soekarno-Hatta Airport train through service quality which is mediated by train passenger loyalty and passenger satisfaction. The main problems in this study are the use of the same railway for long-distance train, airport train, and commuter Line train, the limited use of airport railway with four schedules, the headway which becomes 30 minutes since the number of travels becomes 82 trips, and the tariff being applied now is considered as burdening the passengers. The research method uses a quantitative analysis approach with the technique of Structural Equation Modeling-Lisrel. Data collection is done through observation and questionnaire distribution. The respondents are 306 passengers of trains heading for Soekarno-Hatta Airport. The benefit of this study for the domestic railway company is that by improving service quality, passenger loyalty and satisfaction, it will improve the operational performance of airport trains. The result of this research indicates the significant influence of service quality variable on passenger loyalty through passenger satisfaction, the significant influence of service quality variable on operational performance through passenger satisfaction and passenger loyalty as well as the significant influence of passenger satisfaction variable on operational performance through passenger loyalty.