How to cite this paper
Ricardianto, P., Wibowo, H., Agusinta, L., Abdurachman, E., Suryobuwono, A., Fachrial, P., Setiawan, A., Rafi, S., Maemunah, S & Endri, E. (2022). Determinants of airport train operational performance.International Journal of Data and Network Science, 6(1), 91-98.
Refrences
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Banu, I. P. (2018). Determinants of Passenger Satisfaction on Service Quality in Southern Railways with Reference to Salem Division. International Journal of EngineeringTechnology Science and Research, 5(1), 389.
Barrett, S. (2004). How do the demands for airport services differ between full-service carriers and low-cost carriers?”. Journal of Air Transport Management, 10, 33-39.
Burdett, R. L., & Kozan, E. (2014). Performance profiling for predictive train schedules. Journal of Rail Transport Planning & Management. Journal of Rail Transport Planning & Management, 4(4), 98-114. https://doi.org/10.1016/j.jrtpm.2014.11.002
Cavana, R. Y., & Corbett, L. M. (2007). Developing zones of tolerance for managing passenger rail service quality. International Journal of Quality & Reliability Management, 24(1), 7–31. https://doi.org/10.1108/02656710710720303
Chen, X., & Lin, L. (2016). The integration of air and rail technologies: Shanghai’s Hongqiao integrated transport hub. Journal of Urban Technology, 23(2), 23-46. https://doi.org/10.1080/10630732.2015.1102418
Chiambaretto, P., Baudelaire, C., & Lavril, T. (2013). Measuring the willingness-to-pay of air-rail intermodal passengers. Journal of Air Transport Management, 26, 50-54. https://doi.org/10.1016/j.jairtraman.2012.10.003
Chiambaretto, P., & Decker, C. (2012). Air–rail intermodal agreements: Balancing the competition and environmental effects. Journal of Air Transport Management, 23, 36-40. https://doi.org/10.1016/j.jairtraman.2012.01.012
Chou, J. S., & Kim, C. (2009). A structural equation analysis of the QSL relationship with passenger riding experience on high-speed rail: An empirical study of Taiwan and Korea. Expert Systems with Applications, 36(3), 6945–6955.
Chou, J. S., & Yeh, C. P. (2013). Influential constructs, mediating effects, and moderating effects on operations performance of high-speed rail from a passenger perspective. Transport Policy, 30, 207–219. https://doi.org/10.1016/j.tranpol.2013.09.014
Chou, Lu, & Chang. (2014). Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan. Transportmetrica A: Transport Science, 10(10), 917-945. https://doi.org/https://doi.org/10.1080/23249935.2014.915247
Eprilianto, D. F. (2013). Service Performance Indicators As An Effort To Improve Quality Of Public Services at Yogyakarta Lempuyangan Station. Jurnal Natapraja, 1(1), 60–74.
Esmaeili, A. A., Manesh, B. A., & Golshan, E. (2013). Service quality, customer satisfaction, and customer loyalty in RAJA rail transportation company. International Research Journal of Applied and Basic Sciences, 4(12), 4248–4253.
Espinosa-Aranda, J. L., & García-Ródenas, R. (2013). A demand-based weighted train delay approach for rescheduling railway networks in real-time. Journal of Rail Transport Planning & Management, 3(1–2), 1-13. https://doi.org/10.1016/j.jrtpm.2013.10.001
Foroutan, S., Roknabadi, A. D., Nayebzadeh, S., Meybodi, L. S., & Eghbali, A. (2016). Investigating the Impact of Service Quality of “Zendegi” Train on the Passengers’ Loyalty and Satisfaction. International Journal of Humanities and Cultural Studies (IJHCS), 1(1), 1499–1515.
Fourie, C. J., & Zhuwaki, N. T. (2017). A modeling framework for railway infrastructure reliability analysis. South African Journal of Industrial Engineering, 28(4). https://doi.org/10.7166/28-4-1763.
Givoni, M. (2006). Development and impact of the modern high-speed train: a review. Transport Reviews, 26(5). https://doi.org/10.1080/01441640600589319
Givoni, M., & Banister, D. (2007). Role of the railways in the future of air transport. Transportation Planning and Technology, 30(1), 95-112. https://doi.org/10.1080/03081060701208100
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis (7th eds.). Pearson Education Limited.
Ibrahim, Borhan, Zakaria, & Zainal. (2019). Effectiveness of Commuter Rail Service Toward Passenger’s Satisfaction: a Case Study from Kuala Lumpur, Malaysia. International Journal of Engineering and Technology, 8(1.2), 50–55. https://doi.org/10.14419/ijet.v8i1.2.24871
Irfan, S. M., Kee, D. M. H., & Shahbaz, S. (2012). Service quality and rail transport in Pakistan: A passenger perspective. World Applied Sciences Journal, 18(3), 361–369.
Jespersen-Groth, J., Potthoff, D., Clausen, J., Huisman, D., Kroon, L., Maróti, G., & Nielsen, M. N. (2009). Disruption management in passenger railway transportation. In Robust and online large-scale optimization. In Robust and online large-scale optimization.
Jiang, C., D'Alfonso, T., & Wan, Y. (2017). Air-rail cooperation: Partnership level, market structure, and welfare implications. Transportation Research Part B: Methodological, 104, 461-482. https://doi.org/10.1016/j.trb.2017.01.006
Kao, C. K., & Xu, L. (2017). Study on the Performance Measurement of Taiwan Railway Service Quality through Grey Relational Analysis. NternationalReview of Management and BusinessResearch, 6(2), 655–688.
Kumuthadevi, K. (2013). Service Quality of South Indian Railway- Determinants of Passenger Satisfaction in Trains. International Journal of Business and Management, 2(2), 49-54
Ningsih, Y., & Suryalena. (2017). Effect of Service Quality on Consumer Satisfaction at PT Kereta Api Indonesia (Persero) Regional Division II West Sumatra Padang Pariaman. Online Student Journal (JOM) in Social and Political Sciences, 5(1), 1–5.
Nuraizi, A., Saksono, I. A., Hidayat, M., Nasution, N. A., & Saksono, A. K. (2018). Analyzing The Customersâ€TM Ability to Pay And Willingness To Pay For Soekarno Hatta Airport Railway Services (From BNI City Station). Advances in Transportation and Logistics Research, 1(1), 150–165.
Pahala, Y., Widodo, S., Kadarwati., Azhari, M., Muliyati., Lestari, N.I., Madjid, S.A., Sidjabat, S., Limakrisna, N., & En-dri, E. (2021). The effects of service operation engineering and green marketing on consumer buying interest. Uncer-tain Supply Chain Management, 9(3), 603–608. https://doi: 10.5267/j.uscm.2021.5.011
Partogi, Y., Dewangga, M. I. V., & Hutauruk, P. S. (2017). The Analysis of Customers’ Satisfaction Towards Commuter Line Train Service a Case Study at Bekasi Station, Bekasi – Jakarta Kota Route. Advances in Engineering Research (AER), Volume 147 Conference on Global Research on Sustainable Transport (GROST 2017), 629–641. https://doi.org/10.2991/grost-17.2018.54
Patra, A. P. (2009). Maintenance decision support models for railway infrastructure using RAMS & LCC analyses. The Luleå University of Technology.
Permana, A., Aima, M.H., Ariyanto, E., Nurmahdi, A., Sutawidjaya, A.H., & Endri, E. (2021). The effect of compensation and career development on lecturer job satisfaction. Accounting, 7(6), 1287-1292. doi: 10.5267/j.ac.2021.4.011
Ramseook-Munhurrun, P., Lukea-Bhiwajee, S. D., & Naidoo, P. (2010). Service quality in the public service. International journal of management and marketing research. International Journal of Management and Marketing Research, 3(1), 37–50.
Riyanto, S., Endri E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162-174. doi:10.21511/ppm.19(3).2021.14
Segoro, W. (2013). The influence of perceived service quality, mooring factor, and relationship quality on customer satisfaction and loyalty. Procedia-Social and Behavioral Sciences, 81, 306-310.
Setiawan, D. (2018). Analysis of the Preference for the Use of Airport Railway Modes Towards New Yogyakarta International Airport. SEMESTA TEKNIKA, 21(1), 43–52.
Stenström, C. (2014). Operation and maintenance performance of rail infrastructure: Model and Methods. The Luleå University of Technology.
Stubbs, J., & Jegede, F. (1998). The integration of rail and air transport in Britain. Journal of Transport Geography, 6, 53–67. https://doi.org/10.1016/S0966-6923(97)00039-2
Surbakti, M., & Bombongan, C. (2017). Characteristic of Modal Choice Preference between Bus and Train from Medan to Kuala Namu Airport. IOP Conference Series: Materials Science and Engineering, 180(1).
Tamaruddin., Firdaus, A., & Endri, E. (2020). Customer Satisfaction Mediates the Effect of Self Service Technology on Customer Loyalty in Islamic Bank E-Banking Services in Indonesia. ILTIZAM Journal of Shariah Economics Re-search, 4(2), 1-15. DOI: https://doi.org/10.30631/iltizam.v4i2.596
Tschirner, S., Sandblad, B., & Andersson, A. W. (2014). Solutions to the problem of inconsistent plans in railway traffic operation. Journal of Rail Transport Planning & Management, 4(4), 87-97. https://doi.org/10.1016/j.jrtpm.2014.10.002
Wulansari, D. N. (2016). Analysis of the Selection of Passenger Transportation to the Airport (Case Study: Soekarno-Hatta International Airport). Journal of Civil Engineering Studies, 1(2), 90–100.
Yuan, Y., Yang, M., Feng, T., Rasouli, S., Ruan, X., Wang, X., & Li, Y. (2021). Analyzing heterogeneity in passenger satisfaction, loyalty, and complaints with air-rail integrated services. Transportation Research Part D: Transport and Environment, 97, 102950. https://doi.org/10.1016/j.trd.2021.102950
Banu, I. P. (2018). Determinants of Passenger Satisfaction on Service Quality in Southern Railways with Reference to Salem Division. International Journal of EngineeringTechnology Science and Research, 5(1), 389.
Barrett, S. (2004). How do the demands for airport services differ between full-service carriers and low-cost carriers?”. Journal of Air Transport Management, 10, 33-39.
Burdett, R. L., & Kozan, E. (2014). Performance profiling for predictive train schedules. Journal of Rail Transport Planning & Management. Journal of Rail Transport Planning & Management, 4(4), 98-114. https://doi.org/10.1016/j.jrtpm.2014.11.002
Cavana, R. Y., & Corbett, L. M. (2007). Developing zones of tolerance for managing passenger rail service quality. International Journal of Quality & Reliability Management, 24(1), 7–31. https://doi.org/10.1108/02656710710720303
Chen, X., & Lin, L. (2016). The integration of air and rail technologies: Shanghai’s Hongqiao integrated transport hub. Journal of Urban Technology, 23(2), 23-46. https://doi.org/10.1080/10630732.2015.1102418
Chiambaretto, P., Baudelaire, C., & Lavril, T. (2013). Measuring the willingness-to-pay of air-rail intermodal passengers. Journal of Air Transport Management, 26, 50-54. https://doi.org/10.1016/j.jairtraman.2012.10.003
Chiambaretto, P., & Decker, C. (2012). Air–rail intermodal agreements: Balancing the competition and environmental effects. Journal of Air Transport Management, 23, 36-40. https://doi.org/10.1016/j.jairtraman.2012.01.012
Chou, J. S., & Kim, C. (2009). A structural equation analysis of the QSL relationship with passenger riding experience on high-speed rail: An empirical study of Taiwan and Korea. Expert Systems with Applications, 36(3), 6945–6955.
Chou, J. S., & Yeh, C. P. (2013). Influential constructs, mediating effects, and moderating effects on operations performance of high-speed rail from a passenger perspective. Transport Policy, 30, 207–219. https://doi.org/10.1016/j.tranpol.2013.09.014
Chou, Lu, & Chang. (2014). Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan. Transportmetrica A: Transport Science, 10(10), 917-945. https://doi.org/https://doi.org/10.1080/23249935.2014.915247
Eprilianto, D. F. (2013). Service Performance Indicators As An Effort To Improve Quality Of Public Services at Yogyakarta Lempuyangan Station. Jurnal Natapraja, 1(1), 60–74.
Esmaeili, A. A., Manesh, B. A., & Golshan, E. (2013). Service quality, customer satisfaction, and customer loyalty in RAJA rail transportation company. International Research Journal of Applied and Basic Sciences, 4(12), 4248–4253.
Espinosa-Aranda, J. L., & García-Ródenas, R. (2013). A demand-based weighted train delay approach for rescheduling railway networks in real-time. Journal of Rail Transport Planning & Management, 3(1–2), 1-13. https://doi.org/10.1016/j.jrtpm.2013.10.001
Foroutan, S., Roknabadi, A. D., Nayebzadeh, S., Meybodi, L. S., & Eghbali, A. (2016). Investigating the Impact of Service Quality of “Zendegi” Train on the Passengers’ Loyalty and Satisfaction. International Journal of Humanities and Cultural Studies (IJHCS), 1(1), 1499–1515.
Fourie, C. J., & Zhuwaki, N. T. (2017). A modeling framework for railway infrastructure reliability analysis. South African Journal of Industrial Engineering, 28(4). https://doi.org/10.7166/28-4-1763.
Givoni, M. (2006). Development and impact of the modern high-speed train: a review. Transport Reviews, 26(5). https://doi.org/10.1080/01441640600589319
Givoni, M., & Banister, D. (2007). Role of the railways in the future of air transport. Transportation Planning and Technology, 30(1), 95-112. https://doi.org/10.1080/03081060701208100
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis (7th eds.). Pearson Education Limited.
Ibrahim, Borhan, Zakaria, & Zainal. (2019). Effectiveness of Commuter Rail Service Toward Passenger’s Satisfaction: a Case Study from Kuala Lumpur, Malaysia. International Journal of Engineering and Technology, 8(1.2), 50–55. https://doi.org/10.14419/ijet.v8i1.2.24871
Irfan, S. M., Kee, D. M. H., & Shahbaz, S. (2012). Service quality and rail transport in Pakistan: A passenger perspective. World Applied Sciences Journal, 18(3), 361–369.
Jespersen-Groth, J., Potthoff, D., Clausen, J., Huisman, D., Kroon, L., Maróti, G., & Nielsen, M. N. (2009). Disruption management in passenger railway transportation. In Robust and online large-scale optimization. In Robust and online large-scale optimization.
Jiang, C., D'Alfonso, T., & Wan, Y. (2017). Air-rail cooperation: Partnership level, market structure, and welfare implications. Transportation Research Part B: Methodological, 104, 461-482. https://doi.org/10.1016/j.trb.2017.01.006
Kao, C. K., & Xu, L. (2017). Study on the Performance Measurement of Taiwan Railway Service Quality through Grey Relational Analysis. NternationalReview of Management and BusinessResearch, 6(2), 655–688.
Kumuthadevi, K. (2013). Service Quality of South Indian Railway- Determinants of Passenger Satisfaction in Trains. International Journal of Business and Management, 2(2), 49-54
Ningsih, Y., & Suryalena. (2017). Effect of Service Quality on Consumer Satisfaction at PT Kereta Api Indonesia (Persero) Regional Division II West Sumatra Padang Pariaman. Online Student Journal (JOM) in Social and Political Sciences, 5(1), 1–5.
Nuraizi, A., Saksono, I. A., Hidayat, M., Nasution, N. A., & Saksono, A. K. (2018). Analyzing The Customersâ€TM Ability to Pay And Willingness To Pay For Soekarno Hatta Airport Railway Services (From BNI City Station). Advances in Transportation and Logistics Research, 1(1), 150–165.
Pahala, Y., Widodo, S., Kadarwati., Azhari, M., Muliyati., Lestari, N.I., Madjid, S.A., Sidjabat, S., Limakrisna, N., & En-dri, E. (2021). The effects of service operation engineering and green marketing on consumer buying interest. Uncer-tain Supply Chain Management, 9(3), 603–608. https://doi: 10.5267/j.uscm.2021.5.011
Partogi, Y., Dewangga, M. I. V., & Hutauruk, P. S. (2017). The Analysis of Customers’ Satisfaction Towards Commuter Line Train Service a Case Study at Bekasi Station, Bekasi – Jakarta Kota Route. Advances in Engineering Research (AER), Volume 147 Conference on Global Research on Sustainable Transport (GROST 2017), 629–641. https://doi.org/10.2991/grost-17.2018.54
Patra, A. P. (2009). Maintenance decision support models for railway infrastructure using RAMS & LCC analyses. The Luleå University of Technology.
Permana, A., Aima, M.H., Ariyanto, E., Nurmahdi, A., Sutawidjaya, A.H., & Endri, E. (2021). The effect of compensation and career development on lecturer job satisfaction. Accounting, 7(6), 1287-1292. doi: 10.5267/j.ac.2021.4.011
Ramseook-Munhurrun, P., Lukea-Bhiwajee, S. D., & Naidoo, P. (2010). Service quality in the public service. International journal of management and marketing research. International Journal of Management and Marketing Research, 3(1), 37–50.
Riyanto, S., Endri E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162-174. doi:10.21511/ppm.19(3).2021.14
Segoro, W. (2013). The influence of perceived service quality, mooring factor, and relationship quality on customer satisfaction and loyalty. Procedia-Social and Behavioral Sciences, 81, 306-310.
Setiawan, D. (2018). Analysis of the Preference for the Use of Airport Railway Modes Towards New Yogyakarta International Airport. SEMESTA TEKNIKA, 21(1), 43–52.
Stenström, C. (2014). Operation and maintenance performance of rail infrastructure: Model and Methods. The Luleå University of Technology.
Stubbs, J., & Jegede, F. (1998). The integration of rail and air transport in Britain. Journal of Transport Geography, 6, 53–67. https://doi.org/10.1016/S0966-6923(97)00039-2
Surbakti, M., & Bombongan, C. (2017). Characteristic of Modal Choice Preference between Bus and Train from Medan to Kuala Namu Airport. IOP Conference Series: Materials Science and Engineering, 180(1).
Tamaruddin., Firdaus, A., & Endri, E. (2020). Customer Satisfaction Mediates the Effect of Self Service Technology on Customer Loyalty in Islamic Bank E-Banking Services in Indonesia. ILTIZAM Journal of Shariah Economics Re-search, 4(2), 1-15. DOI: https://doi.org/10.30631/iltizam.v4i2.596
Tschirner, S., Sandblad, B., & Andersson, A. W. (2014). Solutions to the problem of inconsistent plans in railway traffic operation. Journal of Rail Transport Planning & Management, 4(4), 87-97. https://doi.org/10.1016/j.jrtpm.2014.10.002
Wulansari, D. N. (2016). Analysis of the Selection of Passenger Transportation to the Airport (Case Study: Soekarno-Hatta International Airport). Journal of Civil Engineering Studies, 1(2), 90–100.
Yuan, Y., Yang, M., Feng, T., Rasouli, S., Ruan, X., Wang, X., & Li, Y. (2021). Analyzing heterogeneity in passenger satisfaction, loyalty, and complaints with air-rail integrated services. Transportation Research Part D: Transport and Environment, 97, 102950. https://doi.org/10.1016/j.trd.2021.102950