The development in internet technologies provides various innovative business opportunities and creates competitiveness among the electronic marketers in online marketing. The satisfaction of customers in e-purchase depends on various problems and facilities which are prevailing in the online market. The study was conducted with the aim of analyzing and ranking the problems of customers in online purchase. The study also examined the relationship between the demographic variables and problems faced by online customers. The data was collected from 512 online customers who are living in Bengaluru city, Karnataka through questionnaires during the month of August 2018. Garret ranking was used to find out the ranking distribution pattern of customers in online purchase. The problems ‘product variation’ and ‘faulty products’ have been quoted as the major problems faced by the online customers irrespective of the demographic their profile. The ranking pattern of the third major problem ‘delay in delivery’ differs with respect to education and customers’ income. The ranking pattern for the problem ‘fake website’ was significantly different with respect to gender, age and education of customers.

Like freedom of India, the demonetization reform was also unveiled in India during the midnight by the Indian Government and it was declared that one thousand and five hundred rupee notes would no longer be legal tender effective from 8th November 2016. At the same time, the Reserve Bank of India issued new two thousand rupee notes and new five hundred rupee notes on November, 10, 2016. This initiative was taken by the Central Government with the aim of preventing corruption, reducing black money and counterfeit currency notes. There was a significant impact on the entire Indian economy system and it was urged the citizens to switch to alternative modes of payment due to non-availability of hot currency i.e., e-payments, hence people faced many problems in all transactions after demonetization especially in service sectors. This paper performs a questionnaire based survey by collecting the necessary data from 629 beneficiaries/customers of service sector organisations in Chennai, the capital of Tamil Nadu state, India during November-December 2017 to measure the effects of demonetization after a year. Confirmatory Factor Analysis (Structural Equations Model) was used to analyse the relationship between the effect, sustainability and the impact on the customer satisfaction. The study found that demonetization based on Adoptability, Implementation, Readiness and Acceptance of new payment methods significantly influenced the customer satisfaction under service sector. The effects of different factors such as Approach, Availability, Time, Delivery and Infrastructure also had significant contribution towards the customers’ satisfaction.

The usage of Artificial Intelligence (AI) technique under retail industry will bring glorious outcome and flourishing benefits for both the retailers and the distinguished customers. The multiple platforms of AI usage in retail arena are discussed under two different cluster classified as online and offline, based on the terms of execution of retail activity. The present research was conducted with the objectives of evaluating the contribution of quality, customer relationship management and big data in designing futuristic retail model and analyzing the intention of retailers and shoppers in experiencing the emergence of AI. Disproportionate multistage judgement sampling method was em-ployed. A sample of 610 shoppers from four different capital regions of southern part of states in India was considered for the statistical analysis. Data was collected during the first quarter period of 2018. Descriptive research design was used to describe the intention of shoppers towards the emer-gence of AI in the Indian retail sector. The usages of AI technologies in online and offline retail are grouped separately and its effect on building the quality, customer relationship management and big data was evolved. Finally, its impact on the retailers intention and customers delight was studied through Structural Equation Modeling with testing of appropriate hypothesis.