How to cite this paper
APA: Husainah, N., Paulina, J., Misrofingah, M., Pradipta, I., Maulana, A & Fahlevi, M. (2023). Determining factors of digital wallet actual usage: A new model to identify changes in consumer behavior. International Journal of Data and Network Science, 7(2), 933-940.
Chicago/Turabian: Husainah, N., Paulina, J., Misrofingah, M., Pradipta, I., Maulana, A & Fahlevi, M. 2023. "Determining factors of digital wallet actual usage: A new model to identify changes in consumer behavior." International Journal of Data and Network Science 7, no. 2 (2023): 933-940.
AMA: Husainah, N., Paulina, J., Misrofingah, M., Pradipta, I., Maulana, A & Fahlevi, M. Determining factors of digital wallet actual usage: A new model to identify changes in consumer behavior. International Journal of Data and Network Science. 2023;7(2):933-940.
References
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Afshari, D., Nourollahi-darabad, M., & Chinisaz, N. (2021). Demographic predictors of resilience among nurses during the COVID-19 pandemic. Work, 68(2), 297–303. https://doi.org/10.3233/WOR-203376
Alharbi, N. S., AlGhanmi, A. S., & Fahlevi, M. (2022). Adoption of Health Mobile Apps during the COVID-19 Lockdown: A Health Belief Model Approach. International Journal of Environmental Research and Public Health, 19(7), 4179.
Bagla, R. K., & Sancheti, V. (2018). Gaps in customer satisfaction with digital wallets: Challenge for sustainability. Jour-nal of Management Development, 37(6), 442–451. https://doi.org/10.1108/JMD-04-2017-0144
Chawla, D., & Joshi, H. (2020). The moderating role of gender and age in the adoption of mobile wallet. Foresight, 22(4), 483–504. https://doi.org/10.1108/FS-11-2019-0094
Choudrie, J., Junior, C.-O., McKenna, B., & Richter, S. (2018). Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework. Journal of Business Re-search, 88, 449–465.
Daragmeh, A., Sági, J., & Zéman, Z. (2021). Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pan-demic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT). Journal of Open Inno-vation: Technology, Market, and Complexity, 7(2). https://doi.org/10.3390/joitmc7020132
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
De Groot, I. B., Favejee, M. M., Reijman, M., Verhaar, J. A., & Terwee, C. B. (2008). The Dutch version of the Knee Inju-ry and Osteoarthritis Outcome Score: A validation study. Health and Quality of Life Outcomes, 6(1), 1–11.
Dinh, V.S., Nguyen, H.V., & Nguyen, T.N. (2018). Cash or cashless? Promoting consumers’ adoption of mobile payments in an emerging economy. Strategic Direction, 34(1), 1-4. https://doi.org/10.1108/SD-08-2017-0126
Fahlevi, M. (2020). Mobile applications for health management in Indonesia. Proceedings of 2020 International Confer-ence on Information Management and Technology, ICIMTech 2020. https://doi.org/10.1109/ICIMTech50083.2020.9211243
Fahlevi, M. (2021). Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in Indonesia. In IOP Conference Series: Earth and Environmental Science, 729(1), 012114.
Hair, J. F., Gabriel, M., & Patel, V. (2014). AMOS Covariance-Based Structural Equation Modeling (CB-SEM): Guide-lines on Its Application as a Marketing Research Tool by Joseph F. Hair, Marcelo Gabriel, Vijay Patel: SSRN. Brazili-an Journal of Marketing, 13(2). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2676480#references-widget
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). Sage.
Handayani, D., Setyadi, D., Suharto, R., Mintarti, S., Hidayati, T., & Setini, M. (2020). Traffic Police Management Infor-mation System Performance in Digitalization Era at Samarinda Indonesia. Productivity Management, 25, 126–140.
Hatzakis, E. D. M., Nair, S. K., & Pinedo, M. (2010). Operations in Financial Services-An Overview. Production and Op-erations Management, 19(6), 633–664. https://doi.org/10.1111/j.1937-5956.2010.01163.x
Kaur, P., Dhir, A., Bodhi, R., Singh, T., & Almotairi, M. (2020). Why do people use and recommend m-wallets? Journal of Retailing and Consumer Services, 56, 102091. https://doi.org/10.1016/j.jretconser.2020.102091
Kazmi, S. H., Ahmed, R. R., Soomro, K. A., Hashem E, A. R., Akhtar, H., & Parmar, V. (2021). Role of Augmented Reali-ty in Changing Consumer Behavior and Decision Making: Case of Pakistan. Sustainability, 13(24). https://doi.org/10.3390/su132414064
Kumar, A., Adlakaha, A., & Mukherjee, K. (2018). The effect of perceived security and grievance redressal on continu-ance intention to use M-wallets in a developing country. International Journal of Bank Marketing, 36(7), 1170–1189. https://doi.org/10.1108/IJBM-04-2017-0077
Laudon, K. C., & Traver, C. G. (2016). E-commerce 2016: Business. Technology. Society. In Global Edition.
Liu, J., Kauffman, R. J., & Ma, D. (2015). Competition, cooperation, and regulation: Understanding the evolution of the mobile payments technology ecosystem. Electronic Commerce Research and Applications, 14(5), 372–391. https://doi.org/10.1016/j.elerap.2015.03.003
Madan, K., & Yadav, R. (2016). Behavioural intention to adopt mobile wallet: A developing country perspective. Journal of Indian Business Research, 8(3), 227–244. https://doi.org/10.1108/JIBR-10-2015-0112
Malhotra, N., Hall, J., Shaw, M., & Oppenheim, P. (2006). Marketing research: An applied orientation. Pearson Education Australia.
Marangunić, N., & Granić, A. (2015). Technology acceptance model: A literature review from 1986 to 2013. Universal Access in the Information Society, 14(1), 81–95. https://doi.org/10.1007/s10209-014-0348-1
Mediatama, G. (2020, December 7). Snapcart survei penggunaan e-wallet oleh konsumen, ini dia urutan penguasanya. kontan.co.id. https://keuangan.kontan.co.id/news/snapcart-survei-penggunaan-e-wallet-oleh-konsumen-ini-dia-urutan-penguasanya
Molenaar, P. C. (2019). Review of Multivariate Analysis With LISREL.
Nookhao, S., & Chaveesuk, S. (2019). The Consumer Trust Influencing Intention to Use Electronic Wallet in Thailand. 2019 11th International Conference on Information Technology and Electrical Engineering (ICITEE), 1–6. https://doi.org/10.1109/ICITEED.2019.8929973
Purnama, S., Bangun, C. S., & A. Faaroek, S. (2021). The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation. APTISI Transactions on Management (ATM), 5(2), 161–168. https://doi.org/10.33050/atm.v5i2.1593
Rachbini, W., Evi, T., Pramesworo, Ign. S., & Rahmawati, E. (2022). Effect of E-Wallet Experience on E-Satisfaction and E-Word of Mouth (Study on E-Wallet Applications in Indonesia). Central European Management Journal, 30(4), 302–316. https://doi.org/10.57030/23364890.cemj.30.4.25
Sarmah, R., Dhiman, N., & Kanojia, H. (2021). Understanding intentions and actual use of mobile wallets by millennial: An extended TAM model perspective. Journal of Indian Business Research, 13(3), 361-381.
Shetu, S. N., Islam, Md. M., & Promi, S. I. (2022). An Empirical Investigation of the Continued Usage Intention of Digital Wallets: The Moderating Role of Perceived Technological Innovativeness. Future Business Journal, 8(1), 43. https://doi.org/10.1186/s43093-022-00158-0
Shin, D. H. (2009). Towards an understanding of the consumer acceptance of mobile wallet. Computers in Human Behav-ior, 25(6), 1343–1354. https://doi.org/10.1016/j.chb.2009.06.001
Singh, N., Srivastava, S., & Sinha, N. (2017). Consumer preference and satisfaction of M-wallets: A study on North Indian consumers. International Journal of Bank Marketing, 35(6), 944–965. https://doi.org/10.1108/IJBM-06-2016-0086
Teng, S., & Khong, K. W. (2021). Examining Actual Consumer Usage of E-Wallet: A Case Study of Big Data Analytics. Computational Human Behaior, 121(C). https://doi.org/10.1016/j.chb.2021.106778
We Are Social & Hootsuite. (2020). Digital 2020: Global Digital Overview. In Global Digital Insights. https://datareportal.com/reports/digital-2020-global-digital-overview
Yong Lee, Y., Lay Gan, C., & Wei Liew, T. (2021). Impulse Buying’s Antecedents and Consequences: Malaysian E-Wallet Users Perceptions. 2021 5th International Conference on Software and E-Business (ICSEB), 45–50. https://doi.org/10.1145/3507485.3507493
Afshari, D., Nourollahi-darabad, M., & Chinisaz, N. (2021). Demographic predictors of resilience among nurses during the COVID-19 pandemic. Work, 68(2), 297–303. https://doi.org/10.3233/WOR-203376
Alharbi, N. S., AlGhanmi, A. S., & Fahlevi, M. (2022). Adoption of Health Mobile Apps during the COVID-19 Lockdown: A Health Belief Model Approach. International Journal of Environmental Research and Public Health, 19(7), 4179.
Bagla, R. K., & Sancheti, V. (2018). Gaps in customer satisfaction with digital wallets: Challenge for sustainability. Jour-nal of Management Development, 37(6), 442–451. https://doi.org/10.1108/JMD-04-2017-0144
Chawla, D., & Joshi, H. (2020). The moderating role of gender and age in the adoption of mobile wallet. Foresight, 22(4), 483–504. https://doi.org/10.1108/FS-11-2019-0094
Choudrie, J., Junior, C.-O., McKenna, B., & Richter, S. (2018). Understanding and conceptualising the adoption, use and diffusion of mobile banking in older adults: A research agenda and conceptual framework. Journal of Business Re-search, 88, 449–465.
Daragmeh, A., Sági, J., & Zéman, Z. (2021). Continuous Intention to Use E-Wallet in the Context of the COVID-19 Pan-demic: Integrating the Health Belief Model (HBM) and Technology Continuous Theory (TCT). Journal of Open Inno-vation: Technology, Market, and Complexity, 7(2). https://doi.org/10.3390/joitmc7020132
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
De Groot, I. B., Favejee, M. M., Reijman, M., Verhaar, J. A., & Terwee, C. B. (2008). The Dutch version of the Knee Inju-ry and Osteoarthritis Outcome Score: A validation study. Health and Quality of Life Outcomes, 6(1), 1–11.
Dinh, V.S., Nguyen, H.V., & Nguyen, T.N. (2018). Cash or cashless? Promoting consumers’ adoption of mobile payments in an emerging economy. Strategic Direction, 34(1), 1-4. https://doi.org/10.1108/SD-08-2017-0126
Fahlevi, M. (2020). Mobile applications for health management in Indonesia. Proceedings of 2020 International Confer-ence on Information Management and Technology, ICIMTech 2020. https://doi.org/10.1109/ICIMTech50083.2020.9211243
Fahlevi, M. (2021). Online consumer behaviour and its relationship to website atmospheric induced flow: Insights into online travel agencies in Indonesia. In IOP Conference Series: Earth and Environmental Science, 729(1), 012114.
Hair, J. F., Gabriel, M., & Patel, V. (2014). AMOS Covariance-Based Structural Equation Modeling (CB-SEM): Guide-lines on Its Application as a Marketing Research Tool by Joseph F. Hair, Marcelo Gabriel, Vijay Patel: SSRN. Brazili-an Journal of Marketing, 13(2). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2676480#references-widget
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). Sage.
Handayani, D., Setyadi, D., Suharto, R., Mintarti, S., Hidayati, T., & Setini, M. (2020). Traffic Police Management Infor-mation System Performance in Digitalization Era at Samarinda Indonesia. Productivity Management, 25, 126–140.
Hatzakis, E. D. M., Nair, S. K., & Pinedo, M. (2010). Operations in Financial Services-An Overview. Production and Op-erations Management, 19(6), 633–664. https://doi.org/10.1111/j.1937-5956.2010.01163.x
Kaur, P., Dhir, A., Bodhi, R., Singh, T., & Almotairi, M. (2020). Why do people use and recommend m-wallets? Journal of Retailing and Consumer Services, 56, 102091. https://doi.org/10.1016/j.jretconser.2020.102091
Kazmi, S. H., Ahmed, R. R., Soomro, K. A., Hashem E, A. R., Akhtar, H., & Parmar, V. (2021). Role of Augmented Reali-ty in Changing Consumer Behavior and Decision Making: Case of Pakistan. Sustainability, 13(24). https://doi.org/10.3390/su132414064
Kumar, A., Adlakaha, A., & Mukherjee, K. (2018). The effect of perceived security and grievance redressal on continu-ance intention to use M-wallets in a developing country. International Journal of Bank Marketing, 36(7), 1170–1189. https://doi.org/10.1108/IJBM-04-2017-0077
Laudon, K. C., & Traver, C. G. (2016). E-commerce 2016: Business. Technology. Society. In Global Edition.
Liu, J., Kauffman, R. J., & Ma, D. (2015). Competition, cooperation, and regulation: Understanding the evolution of the mobile payments technology ecosystem. Electronic Commerce Research and Applications, 14(5), 372–391. https://doi.org/10.1016/j.elerap.2015.03.003
Madan, K., & Yadav, R. (2016). Behavioural intention to adopt mobile wallet: A developing country perspective. Journal of Indian Business Research, 8(3), 227–244. https://doi.org/10.1108/JIBR-10-2015-0112
Malhotra, N., Hall, J., Shaw, M., & Oppenheim, P. (2006). Marketing research: An applied orientation. Pearson Education Australia.
Marangunić, N., & Granić, A. (2015). Technology acceptance model: A literature review from 1986 to 2013. Universal Access in the Information Society, 14(1), 81–95. https://doi.org/10.1007/s10209-014-0348-1
Mediatama, G. (2020, December 7). Snapcart survei penggunaan e-wallet oleh konsumen, ini dia urutan penguasanya. kontan.co.id. https://keuangan.kontan.co.id/news/snapcart-survei-penggunaan-e-wallet-oleh-konsumen-ini-dia-urutan-penguasanya
Molenaar, P. C. (2019). Review of Multivariate Analysis With LISREL.
Nookhao, S., & Chaveesuk, S. (2019). The Consumer Trust Influencing Intention to Use Electronic Wallet in Thailand. 2019 11th International Conference on Information Technology and Electrical Engineering (ICITEE), 1–6. https://doi.org/10.1109/ICITEED.2019.8929973
Purnama, S., Bangun, C. S., & A. Faaroek, S. (2021). The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation. APTISI Transactions on Management (ATM), 5(2), 161–168. https://doi.org/10.33050/atm.v5i2.1593
Rachbini, W., Evi, T., Pramesworo, Ign. S., & Rahmawati, E. (2022). Effect of E-Wallet Experience on E-Satisfaction and E-Word of Mouth (Study on E-Wallet Applications in Indonesia). Central European Management Journal, 30(4), 302–316. https://doi.org/10.57030/23364890.cemj.30.4.25
Sarmah, R., Dhiman, N., & Kanojia, H. (2021). Understanding intentions and actual use of mobile wallets by millennial: An extended TAM model perspective. Journal of Indian Business Research, 13(3), 361-381.
Shetu, S. N., Islam, Md. M., & Promi, S. I. (2022). An Empirical Investigation of the Continued Usage Intention of Digital Wallets: The Moderating Role of Perceived Technological Innovativeness. Future Business Journal, 8(1), 43. https://doi.org/10.1186/s43093-022-00158-0
Shin, D. H. (2009). Towards an understanding of the consumer acceptance of mobile wallet. Computers in Human Behav-ior, 25(6), 1343–1354. https://doi.org/10.1016/j.chb.2009.06.001
Singh, N., Srivastava, S., & Sinha, N. (2017). Consumer preference and satisfaction of M-wallets: A study on North Indian consumers. International Journal of Bank Marketing, 35(6), 944–965. https://doi.org/10.1108/IJBM-06-2016-0086
Teng, S., & Khong, K. W. (2021). Examining Actual Consumer Usage of E-Wallet: A Case Study of Big Data Analytics. Computational Human Behaior, 121(C). https://doi.org/10.1016/j.chb.2021.106778
We Are Social & Hootsuite. (2020). Digital 2020: Global Digital Overview. In Global Digital Insights. https://datareportal.com/reports/digital-2020-global-digital-overview
Yong Lee, Y., Lay Gan, C., & Wei Liew, T. (2021). Impulse Buying’s Antecedents and Consequences: Malaysian E-Wallet Users Perceptions. 2021 5th International Conference on Software and E-Business (ICSEB), 45–50. https://doi.org/10.1145/3507485.3507493