In the present scenario, the Six Sigma tools and techniques are used by various manufacturing industries, exporting industries and even service organizations. It focuses on improving the quality of the products, cutting down the extra costs, reducing the variations and satisfying the customers. This case study follows the Six Sigma tools called DMAIC methodology to identify and analyze various root causes of the capacitors rejection problems, which influence the performance of the company and suggests solutions to counter with it. The issue not only causes financial loss to the company but also hinders future growth in form of customer dissatisfaction. The results of the implementation indicate significant improvement in the quality of the product and cost reduction.

It is a commonly visible scenario in todays’ market, especially in small and medium sized enterpris-es (SMEs), where the focus is on quantity rather than quality. This paper explains the common high rejection problem of a SME and how the productivity levels were enhanced after the successful implementation of Six-Sigma DMAIC methodology. Once the project completion industry was able to acquire many tangible and intangible benefits, this paper offers a systematic step by step illustration of DMAIC methodology to help the other firms start similar productivity improvement initiatives.