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Identification of effective factors on customer loyalty with mobile industry Pages 2265-2272 Download PDF

Authors: Soheila Sardar Donighi, Somayeh Davarpanah

Keywords: American Customer Satisfaction Model, Customer Expectations, Customer loyalty, Customer Satisfaction, Perceived Quality, Perceived Value, Price Tolerance and Customer Complaint, Repurchase Likelihood

Journal: MSL | Year: 2013 | Volume: 3 | Issue: 8 | Views: 1867 | Reviews: 0