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Growing Science » Authors » Mirza Huzaifa Asif

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1.

An investigation of sales managers’ aggressiveness in B2B sales leadership: The sequential mediation model of emotional exhaustion and adaptive selling Pages 2243-2254 Right click to download the paper Download PDF

Authors: Bilal Ahmad, Muhammad Imad ud Din Akbar, Mirza Huzaifa Asif, Naila Nureen

DOI: 10.5267/j.msl.2021.4.005

Keywords: Sales Managers’ Aggressiveness, Ethical Sales Leadership, Emotional Exhaustion, Manager Decisiveness, Salesperson performance, B2B Selling

Abstract:
The aim of this research is to investigate the influence of sales managers’ aggressiveness on ethical sales leadership and salesperson performance in B2B context, taking into consideration the sequential mediation of emotional labor and adaptive selling behavior. Sales managers spend most of their time in solving salesforce-related issues, while empirical studies have largely neglected such factors that can have negative consequences on salesforce-related tasks. In order to overcome this gap in the literature, we draw from conservation of resources (COR) theory to introduce and establish an advanced theoretical paradigm. The authors tested the model through 336 responses from B2B salesperson-manager dyads. The findings of the study reveal that sales managers’ aggressiveness has a negative association with ethical sales leadership. Also, sales managers’ aggressiveness is positively related to emotional exhaustion and negatively related to salesperson performance. Consequently, we found significant serial mediation of ethical sales leadership and adaptive selling behavior between the relationship of sales managers’ aggressiveness and salesperson performance. In last, manager decisiveness is playing as a significant moderator in the study. Theoretical contributions and practical implications are also discussed.
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Journal: MSL | Year: 2021 | Volume: 11 | Issue: 8 | Views: 2102 | Reviews: 0

 

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