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1.

Knowledge management assessment in Petrochemical industries Pages 23-36 Right click to download the paper Download PDF

Authors: Ammar Feyzi, Hosein Rezai, Mohammadreza Ghorbanian

DOI: 10.5267/j.dsl.2016.8.003

Keywords: Performance assessment, Knowledge management, Petrochemical industries, Balanced scorecard, DEMATEL, ORESTE Technique

Abstract:
Knowledge management strategies are considered as the foundation of learning organizations. One of the problems of Iranian organizations is the assessment of knowledge management processes. The purpose of the present study is to present an applied organized model for the assessment of knowledge management performance in six dimensions, i.e., the financial dimension, stakeholders, local processes, growth and learning, employee satisfaction, and environment and community; identifying and investigating the correlation among the criteria; mapping network relations; weighing the indices using DEMATEL Technique; ranking assessment dimensions of knowledge management using ORESTE Technique; drawing strategic map; and designing Balanced Scorecard for improved performance of knowledge management. The population and sample of the study included 25 petrochemical Tehran managers and senior experts in information technology section. The results of this study provides a comprehensive view for the decision makers of Iran Petrochemical Industries for an improved performance in knowledge management.
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Journal: DSL | Year: 2017 | Volume: 6 | Issue: 1 | Views: 2348 | Reviews: 0

 

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