This study extends the Dellon-McLean model by including training quality as a key factor in the success of Management Information Systems (MIS) in the banking sector of Saudi Arabia. The aim of the study is to investigate the relationship between quality of information, systems quality, training quality and organizational performance. A structured questionnaire was used to collect data from employees in the banking sector. The results show a significant positive relationship between information quality, system quality, training quality, and organizational performance. Training quality emerged as the most important determinant of organizational performance. The findings suggest that organizations should invest in improving training quality to improve their MIS and improve overall organizational outcomes. This information helps to understand the factors affecting MIS success and provides useful implications for organizations seeking to optimize their information systems.

This paper aims to explore the influence of Accounting Information System (AIS) success or effectiveness factors namely system quality, information quality, service quality and training quality on the organizational benefits of listed Jordanian firms using a DeLone and McLean Information System (IS) success model. To achieve the purpose of this research, the collected data of 117 Chief Finance Officer (CFO) who are operating in the listed Jordanian firms that had already implemented AIS was analyzed via Partial Least Squares-Structural Equation Modeling (PLS-SEM) to test the research model. The results show that information quality, service quality and training quality had positive and a significant contribution on the organizational benefits. However, system quality did not have any significant impact on the organi-zational benefits in context of this research. Lastly, the implications of these results for both researchers and practitioners were discussed at the end of this paper.