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1.

How much media marketing and brand image reinforce ecommerce consumer loyalty? Pages 389-396 Right click to download the paper Download PDF

Authors: Faurani Santi Singagerda

DOI: 10.5267/j.ijdns.2020.x.001

Keywords: Social media marketing, Brand image, Customer loyalty, Indonesian e-commerce

Abstract:
The purpose of this study was to analyze the effect of social media marketing variables on brand image variables and e-commerce customer loyalty variables in Indonesia. The method used in this study uses quantitative methods through online surveys. This study used a sample of 345 respondents who were determined by the snowball sampling method. The research data was distributed using an online questionnaire via Google form. Data analysis of this research uses a SEM model using SmartPLS 3.0 software. Based on data analysis, it can be concluded that the Social media marketing variable has a significant effect on the brand image of e-commerce consumers, the brand image variable has a significant effect on the e-commerce consumer loyalty variable and the Social media marketing variable has a significant effect on the e-commerce consumer loyalty variable.
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Journal: IJDS | Year: 2020 | Volume: 4 | Issue: 4 | Views: 1647 | Reviews: 0

 

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