In view of the increasing development of multi-channel services distributed by banks, the customer can receive the service through an electronic distribution system. For this reason, this study focuses on examining the relationship between the dimensions of online banking quality and customer satisfaction. Data were collected through a questionnaire, which was distributed to 1,275 customers of 85 banks in the Middle East and North Africa (MENA). The data were statistically analyzed using a structural equation model with SPSS. The results show that trust and communication had significant impacts on customer satisfaction.