Processing, Please wait...

  • Home
  • About Us
  • Search:
  • Advanced Search

Growing Science » Authors » Sri Aprianti Tarigan

Journals

  • IJIEC (726)
  • MSL (2637)
  • DSL (649)
  • CCL (508)
  • USCM (1092)
  • ESM (413)
  • AC (562)
  • JPM (271)
  • IJDS (912)
  • JFS (91)
  • HE (26)
  • SCI (26)

Keywords

Supply chain management(166)
Jordan(161)
Vietnam(149)
Customer satisfaction(120)
Performance(113)
Supply chain(108)
Service quality(98)
Competitive advantage(95)
Tehran Stock Exchange(94)
SMEs(87)
optimization(85)
Financial performance(83)
Trust(81)
TOPSIS(80)
Job satisfaction(80)
Sustainability(79)
Factor analysis(78)
Social media(78)
Knowledge Management(77)
Artificial intelligence(76)


» Show all keywords

Authors

Naser Azad(82)
Mohammad Reza Iravani(64)
Zeplin Jiwa Husada Tarigan(61)
Endri Endri(45)
Muhammad Alshurideh(42)
Hotlan Siagian(39)
Jumadil Saputra(36)
Dmaithan Almajali(36)
Muhammad Turki Alshurideh(35)
Barween Al Kurdi(32)
Ahmad Makui(32)
Basrowi Basrowi(31)
Hassan Ghodrati(31)
Mohammad Khodaei Valahzaghard(30)
Shankar Chakraborty(29)
Ni Nyoman Kerti Yasa(29)
Sulieman Ibraheem Shelash Al-Hawary(28)
Sautma Ronni Basana(28)
Prasadja Ricardianto(28)
Haitham M. Alzoubi(27)


» Show all authors

Countries

Iran(2179)
Indonesia(1285)
Jordan(786)
India(785)
Vietnam(502)
Saudi Arabia(448)
Malaysia(439)
United Arab Emirates(220)
China(184)
Thailand(151)
United States(110)
Ukraine(104)
Turkey(103)
Egypt(98)
Canada(92)
Pakistan(85)
Peru(85)
Morocco(79)
United Kingdom(79)
Nigeria(78)


» Show all countries
Sort articles by: Volume | Date | Most Rates | Most Views | Reviews | Alphabet
1.

The role of e-satisfaction, e-word of mouth and e-trust on repurchase intention of online shop Pages 593-600 Right click to download the paper Download PDF

Authors: Wawan Prahiawan, Mochammad Fahlevi, Juliana Juliana, John Tampil Purba, Sri Aprianti Tarigan

DOI: 10.5267/j.ijdns.2021.8.008

Keywords: E-Satisfaction, E-Word of Mouth, E-Trust, Repurchase Intention, Online Shop

Abstract:
The purpose of this study was to analyze the relationship between E-Satisfaction, E-Word of Mouth and E-Trust on Repurchase Intention of Online Shop. The approach in the research used is a quantitative approach using PLS-SEM SmartPLS software as a data processing tool. In this study, the data collection technique was carried out using an online questionnaire which was distributed to 150 respondents’ consumers of online shops. Sampling system with snowball sampling method. Based on the results of hypothesis testing, it was found that this study found that satisfaction had a positive and insignificant effect on repurchase intention. This shows that the e-satisfaction of online shop consumers does not significantly affect the repurchase intention of these consumers towards e-commerce online shops. In addition, e-word of mouth has a positive and insignificant effect on repurchase intention. This shows that the higher the e-word of mouth perceived by e-commerce consumers, the less significant customers will repurchase online. E-trust has a positive and significant effect on repurchase intention. This shows that the higher the e-trust perceived by online shop e-commerce consumers, the more customers will repurchase online. The novelty of this research is the new correlation model of e-satisfaction, e-word of mouth and e-Trust on repurchase intention of online shops and the research can be a reference for further research to be applied in other places or countries.
Details
  • 51
  • 1
  • 2
  • 3
  • 4
  • 5

Journal: IJDS | Year: 2021 | Volume: 5 | Issue: 4 | Views: 3049 | Reviews: 0

 

® 2010-2025 GrowingScience.Com