This paper proposes an application of Analytical Hierarchy Process (AHP) to help decision maker evaluate different processes to identify the weaknesses of an automobile car service where the best alternatives and critical success factors are identified to improve their performances against the market leader. The proposed benchmarking process may help provide effective systematic decision support tool. Thus the endeavor has been made for car service industry to exhibit proposed framework by applying AHP to enhance its competitiveness. The proposed study provides an opportunity to apply to other industries in addition with a diminutive alteration.
The main objective of this paper is to identify and understand the relationship dynamics among the quality enabled factors affecting the scheduling stage of production system life cycle. For this purpose, Interpretative structural modelling (ISM) approach has been utilized for developing the relationships among the various factors of the scheduling system stage. Afterwards, MICMAC (Matriced Impacts Croises Multiplication Appliqueeaun Classement) analysis has been carried out in order to classify the factors into different categories and to disclose the direct and indirect effects of each factor on the scheduling system. It is an approach for refining the decision making in the scheduling stage of production system life cycle.