This study investigates the complex relationship between organizational structure and strategic planning, emphasizing how business process mapping contributes to decision-making frameworks in organizational design. Through a qualitative case study approach, it illustrates the benefits of integrating organizational structure with business processes to enhance the implementation of an organization's strategic plan. The research highlights the RACI Matrix as a crucial analytical tool in organizational design, ensuring clarity in roles, responsibilities, and accountability while supporting effective decision-making in business processes. Findings underscore the importance of structuring organizations based on optimized business processes to drive efficiency and strategic alignment. The novelty of this research lies in its methodical approach to translating strategic objectives into actionable business process maps, which subsequently serve as the foundation for designing organizational structures through RACI matrix analysis to achieve enhanced role clarity and adaptability. This alignment optimizes operational coherence and strengthens long-term organizational resilience. The study offers a structured framework for objectively designing organizational structures that directly support strategic objectives, providing valuable insights for practitioners and decision-makers in organizational science.

Business Process Automation (BPA) is widely recognized for its potential in enhancing process efficiency, reducing costs, and boosting customer satisfaction, ultimately driving organizational success. This study makes a significant contribution to the existing knowledge on implementing Quality Management Systems (QMS) through BPA by offering a detailed analysis of their integration. By examining the motivations, strategies, and impacts, this research provides valuable insights for practitioners, academics, and decision-makers who aim to optimize quality management practices through automation. The findings demonstrate remarkable improvements in performance efficiency, error reduction, and flexibility in upgrading enterprise management systems. However, challenges related to technology integration and change management require careful planning and strategic alignment. This study offers critical insights for service-oriented organizations, highlighting the transformative potential of BPA in revolutionizing quality management practices and providing a comprehensive roadmap for organizations seeking operational excellence. Future research should focus on cross-industry comparisons and longitudinal studies to assess the sustainable impact of BPA. This research significantly enhances the literature on BPA and QMS, presenting both practical and theoretical implications.

There is a need in the community which is realized by volunteering the community to pay some costs to get the quality education offered, also supported by government regulations that encourage the existence of international schools in each region, as well as the influence of globalization. The existence of these international standard schools using Cambridge or International Baccalaureate curriculum has brought big changes in managing schools as an educational institution. Education management is a necessity for schools today to be able to manage schools that focus on customer desires and satisfaction, without overriding the main values in education. Therefore, Structural Equation Modelling (SEM) is employed to spot the arena of this study; Customer Expectation and Customer Perceived Quality mediated by Customer Perceived Value will affect customer satisfaction. The model is expected to provide the model for education institutions how to manage customer satisfaction in-line with delivering quality education.