Abstract: The study identified factors affecting the level of nursing home activity worker’s requirements fulfillment in Vietnam. A quantitative survey was conducted amongst 336 elderly people in Hanoi, Hue, Da Nang, Ho Chi Minh City and Can Tho, Vietnam. Through the multiple linear regression, the study showed four factors that had significant effects on the level of social worker's requirements fulfillment, including (i) Self-belief in ability, (ii) Ability to create trust, (iii) Emotional expression, (iv) Relationship building skill with elderly residents. The results show that the skills to build relationships with the elderly are most appreciated. On this basis, the study offers some meaningful solutions to enhance the level of requirements fulfillment of social workers when providing support services to the elderly in Vietnam in the near future.

DOI: 10.5267/j.msl.2020.7.003
Keywords: Level, Social Work, The elderly, Social Worker, Vietnam

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The paper investigates residents’ perception of peri-urban agriculture and analyzed factors affecting their perception of agricultural roles in a suburb area of Hanoi city. The research results indicate that although on-farm income has been decreased in comparison with off-farm ones, most of respondents still see agriculture is important because of its income contribution, job provision, food security and food safety, land property right and communal relationship maintenance. Household’s livelihood strategy is the most vital factor affecting residents’ perception of agricultural income contribution and employment creation, whereas educational level influences their perception of agricultural roles in food security and food safety most. Further, respondents’ age strongly affects their idea of maintaining communal relationship through peri-urban agricultural production.

DOI: 10.5267/j.msl.2020.7.002
Keywords: Peri-urban agriculture, Resident, Perception, Factor

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study examines two models of knowledge sharing. Model 1 investigates the association of willingness to share knowledge, ability to share knowledge and knowledge sharing. Model 2 tests the individual’s effectiveness as an integration term of willingness to share and ability to share with knowledge sharing. The final sample of this study consists of 204 accounting students at Umm Al-Gura University for the academic year 2013/2014. Using a survey-based methodology, the multiple regression of Model 1 shows that the willingness to share and the ability to share knowledge are associated positively with knowledge sharing. In addition, the result of the simple regression of Model 2 illustrates that individual’s effectiveness was positively associated with knowledge sharing. The results of this study are useful for educational policy makers in Saudi Arabia and elsewhere, as there is an opportunity of enhancing the knowledge sharing in the educational context.

DOI: 10.5267/j.msl.2020.7.001
Keywords: Individual’s effectiveness, Knowledge Sharing, Willingness and ability to share knowledge, Accounting students, Saudi Arabia

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: E-sellers need to build buyer confidence in new transactions through a variety of transaction services so they can create retention behavior drivers. The research aim is to examine the driving factors for shaping customer retention by understanding the pattern of transaction characteristics and trust in online purchases in e-commerce. Questionnaire data collection came from buyers in the top six e-commerce in Indonesia with a purposive technique. We use PLS-based SEM analysis to answer hypotheses. As a result, we accepted all hypotheses, namely customization, contact interactivity, care, and character factors that had positive and significant effects on trust and buyer retention. Trust has proven to be an essential factor in shaping buyer retention on e-commerce sites.

DOI: 10.5267/j.msl.2020.6.046
Keywords: Customization, Contact interactivity, Care, Character, Trust, Retention and e-commerce

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Manufacturing flexibility is critical for businesses in adapting to the unstable conditions cre-ated by environmental influences such as consumer demand complexities, raw material disruptions, and industrial policy changes. In order to analyze the way of improving manufacturing flexibility, this study suggests that strategic supplier integration (SSI) and strategic customer integration (SCI) lead to the flexibilities in production process, resulting in high financial performance. This research measures the analysis of structural equation modelling based on empirical data obtained from 139 manufacturers in Indonesia. The study aims to shed light into how manufacturing flexibility mediates the impact of strategic external integration on financial performance within the bottled drinking industry in Indonesia. The study reveals that both SSI and SCI had a major impact on financial performance, while they indirectly increase the financial performance through manufacturing flexibility.

DOI: 10.5267/j.msl.2020.6.045
Keywords: Manufacturing flexibility, Strategic Supplier Integration (SSI), Strategic Customer Integration (SCI), Financial performance, Structural equation modelling (SEM), Indonesia bottled drinking industry

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Current organizations need to create advantages by measuring and developing intangible resources. Business intelligence and knowledge management help to achieve it. On the other hand, virtual teams have problems that make the regularization of their work processes and their social interaction methods difficult and restrict the team members to unfold efficiently. Knowledge management purposes skills from structural capital and human capital and it is believed to solve these types of problems in virtual teams. This research has the objective to identify the best practices and opportunity areas for the intelligent management of virtual teams by showing practical suggestions in the discussion built with the inferential statistics testing of five hypotheses. The results indicate that three hypotheses were accepted while two were rejected.

DOI: 10.5267/j.msl.2020.6.044
Keywords: Business intelligence, Knowledge management, Virtual teams, Structural capital, Human capital

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This is one of the first studies of customer relationship management (CRM) in an emerging market of Telecommunications Companies in Jordan. The purpose of this study is to investigate the influence of customer relationship management (CRM) success factors on the mental image among a sample of Jordanian Telecommunications Companies customers. A review of the literature relating to CRM and mental image in both developed and emerging markets was undertaken. The variables which were chosen formed the overall success factors of CRM which are (profitability, knowledgeability, loyalty, attitude, and satisfaction) for enhancing the mental image of telecommunications companies in Jordan. The study sample was selected randomly with a total of 340 citizens by using a quantitative method (questionnaire) to collect data. A 64 percent response rate was achieved. The results revealed the sample held a positive attitude towards the main hypothesis of the study. The variable testing indicated that the most influential variable of the aforementioned on the mental image of the organization appeared through the analysis to be employee attitude as the most influential while profitability appeared to be the least influential variable of all. The researchers recommend the start giving enough attention to the success factors.

DOI: 10.5267/j.msl.2020.6.043
Keywords: CRM, CRM Success Factors, Mental Image, Telecommunication industry, Customer Service, Jordan

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study explores how spiritual leadership through its effects on individuals’ spiritual well-being enhances employee engagement and augments employees’ organizational commitment. The research conducted a general survey of 207 millennial employees in China, which was tested using partial least squares (PLS) structural equation modeling. The results suggest that employee engagement was significantly influenced by spiritual leadership. In addition, the results demonstrate that organizational commitment was influenced by the sequential intervening effects of employee well-being and work engagement. Both the explained variance (R²) and the effect size of exogenous variables on endogenous variables (ƒ²) showed moderate-to-high effects, supporting the predictive ability of this PLS spiritual leadership model. This study suggests that young workers’ engagement and commitment to their work and organizations are roused when the organization and its leaders satisfy workers’ higher-order humanistic needs. This is accomplished when employees’ socio-psychological resources, such as spiritual well-being, are enhanced through spiritual leadership, which can be augmented by organizational climates that embrace young workers’ “whole” selves. This study expands our understanding of the role that spiritual leadership plays in not only motivating organizational commitment but, more importantly, in engaging employees in their work roles.

DOI: 10.5267/j.msl.2020.6.042
Keywords: Spiritual leadership, Work engagement, Organizational commitment, Employee well-being, Smart PLS, Workplace spirituality

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Many startups fail, and we still do not know why. It is the purpose of this study to know if a relationship exists between business model innovation and startup, and whether networking and competitive advantage can improve their relationship. We hypothesized that business model innovation relates to startup and that networking and competitive advantage significantly enhance the relationship between business model innovation and startup. Fifty-one respondents participate in this study. The partial least square statistical technique is used to analyze the data. This analytical technique is appropriate for parametric analysis for such a sample size. The null hypothesis that no relationship exists between business model innovation and startup is rejected. The null hypothesis that networking and competitive advantage is not related to business model innovation is also rejected. However, the null hypothesis that there is no direct relationship between networking and startup is accepted; the association is not direct but indirect. The null hypothesis that no direct association between competitive advantage and startup is rejected. There is a negative association between competitive ad-vantage and startup. Both networking and competitive advantage improve the relationship between business model innovation and startup. However, they must be used with caution.

DOI: 10.5267/j.msl.2020.6.041
Keywords: Business model innovation, Competitive advantage, Networking, Startup

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aims to examine the factors affecting public investment results in educational institutions in Vietnam. The study uses exploratory factor analysis (EFA) as well as regression estimate to determine the factors. The results show that factors affecting public investment results include public investment management, human resources to carry out public investment activities and to organize public investment, economic conditions, legal policies and natural conditions. These factors have different levels of influence on the results of public investment in educational institutions in Vietnam. From the results of that study, the authors propose recommendations to enhance the results of public investment activities at educational institutions in Vietnam.

DOI: 10.5267/j.msl.2020.6.040
Keywords: Public Investment, Results of public investment, Educational institutions, Vietnam

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The purpose of this study is to analyze the impact of implementing ISO 9001: 2015 on the performance of manufacturing companies in Indonesia. Data collection is accomplished by online questionnaire via google form and data processing is performed using partial least square with the Lisrell program. Respondents of this research include 210 top management of Indonesian industries implemented ISO 9001:2015 and they are selected by the snowball sampling method, where each respondent helps distribute questionnaires to other respondents. The results of this study show that the organization had significant effect on employee performance, leadership had significant effect on employee performance and planning had significant effect on employee performance. In addition, support had significant effect on employee performance, operation had significant effect on employee performance, performance evaluation had significant effect on employee performance and finally, improvements had significant effect on Employee Performance.

DOI: 10.5267/j.msl.2020.6.039
Keywords: ISO 9001:2015, Company Performance, Indonesian Industries

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Employee satisfaction is significant when it comes to define organizational success, particularly in the service industry. The need to enhance employee satisfaction is critical because it is the key to better business operations as it increases long-term employee productivity and retains profitable customers. The purpose of this study is to observe and test practically the relationship between employee satisfaction and customer satisfaction. The study discusses five employee variables that impact on customer satisfaction, namely, communication and rewards as well as employee loyalty, retention and commitment. A set of hypotheses were then developed theoretically and tested practically using the SEM-PLS approach. In conclusion, it was found that customer satisfaction had a causal relationship with employee satisfaction and an understanding of the employees’ satisfaction role was extremely important in this context. The paper also discusses further findings from the study as well as suggests future related research areas.

DOI: 10.5267/j.msl.2020.6.038
Keywords: Satisfaction, Communication, Rewards, Employee Retention, Loyalty, Commitment

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This paper aimed to verify the relationship between Administrative Entrepreneurship, Imitative Entrepreneurship, and Acquisitive Entrepreneurship on Small business entrepreneurship with the intermediate role of Entrepreneurs. 310 questionnaires were obtained from Small business entrepreneurship in Jordan. The researchers used five points Likert scale questionnaires adapted from the literature. The results of the PLS-SEM indicated that the Acquisitive Entrepreneurship and Imitative Entrepreneurship had a significant impact on the creativity of the Small business entrepreneurship, while Administrative Entrepreneurship demonstrated an unimportant relationship with creativity. The results also highlight that Entrepreneurs mediated the relationship between Imitative Entrepreneurship and employee creativity, however, no mediation effect was found on Administrative Entrepreneurship and Acquisitive Entrepreneurship with creativity.

DOI: 10.5267/j.msl.2020.6.037
Keywords: Entrepreneurs, Administrative Entrepreneurship, Imitative Entrepreneurship, Acquisitive Entrepreneurship, Creativity

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The purpose of this study is to determine the impact of applying the principles of Good Corporate Government on the quality of alms services and measure the effect of these service standards on the compliance and satisfaction of alms services for alms payer (muzzaki). The method used in this research is Structural Equation Modeling (SEM) model measurement test with simple random sampling technique and the data is processed using AMOS 22 software. The benefit of this research is to find out whether the application of the principles of Good Corporate Government is able to influence compliance and muzzaki satisfaction in paying their alms obligations so that alms management organizations can find out what factors need to be considered in optimizing their participation in fulfilling their alms obligations with full awareness.

DOI: 10.5267/j.msl.2020.6.036
Keywords: Academic environment, Good corporate government, Service quality, Satisfaction, Religious obligation

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aims to analyze the role of women and the strategic dimensions in accelerating poverty reduction. In the midst of the pandemic situation Covid-19 caused many medium and large businesses that experienced a downturn. Micro businesses began to grow amid the economic difficulties faced by the community to be able to survive. The role of women in accelerating the poverty reduction through the management of micro businesses is a top priority for sustainable development. This research is located in Buleleng Regency, Bali Province and uses quantitative methods. Primary data sources were obtained using questionnaires sent to respondents. The data analysis method uses multiple linear regression. The population consists of micro-enterprises managed by women in 2019 of 246 businesses. The selecting samples method is based on convenience sampling and the entire population was sampled in this study. The results in this study indicate that financial literacy and women empowerment had positive and significant effects on women performance in micro-businesses. Interest in using e-commerce had no effect on women’s performance in micro businesses. Without the use of e-commerce, it is believed that women in micro-businesses will be increasingly left behind by other business actors, and age matters in association with technology and competition between other business actors which will be tighter to have an impact on performance and sustainability of the business.

DOI: 10.5267/j.msl.2020.6.035
Keywords: Woman empowerment, Strategic, Financial literacy, e-commerce

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This article aims to identify the drivers of the life satisfaction and happiness according to basic demands explored in motivational theories and the inclusion of the need for association participation. Structured questionnaire was directly delivered to 454 poor families living in nine districts of Can Tho. The data was processed by using SmartPLS with partial least squares (PLS) technique. The study found that existence needs, growth needs and needs of association participation can mostly explain the model which remarkably contribute to the literature of life satisfaction and happiness. In addition, the needs for association participation and life satisfaction positively affect people’s life happiness. In order to improve the living standards of local people, the government should clearly understand what residents really target to in life and fundamental demands of survive and self-development should be carefully considered and supported by the local authority and private organizations.

DOI: 10.5267/j.msl.2020.6.034
Keywords: Poverty, Poor families, Basic demands, Life satisfaction, Happiness, Can Tho

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: An entrepreneurial mindset requires a solid foundation of various components. These compo-nents may possibly affect the entrepreneurial mindset and intention of the entrepreneurs either negatively or positively. Hence, to analyze such effect, this study attempts to examine the association among entrepreneurial education and the components of the Theory of Planned Behavior (TPB), i.e., social norms, attitude and self-efficacy, and their effects on the Community College of Abqaiq students’ entrepreneurial intention. The structural equation modeling based on partial least square (PLS) was employed for analyzing the data of the study. The findings confirmed that the entrepreneurship education construct had a significant effect on attitude towards entrepreneurship. Furthermore, there was a statistically significant positive effect of attitude and self-efficacy on entrepreneurial intention. Finally, social norms did not disclose any significant effect on entrepreneurial intention.

DOI: 10.5267/j.msl.2020.6.033
Keywords: Self-Efficacy, Attitude, Social Norms, Community College of Abqaiq, Behavior, Entrepreneurial Education

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Turning recycled plastic waste into fashion products is an uprising trend that creates efficiencies and sustainability for both economic development and the environment. However, in Vietnam, the recycled-from-plastic-waste fashion industry is still underdeveloped. By using statistical inference method and primary data sources, the research determines factors that influence consumption behavior towards fashion products made by recycled plastic waste in Hanoi. Research results indicate that prices, product quality, and community influence impact on consumer behavior. In particular, community influence is considered as a new factor which is further investigated in accordance with conditions in Vietnam. Ultimately, the research proposes a number of recommendations for recycled fashion products manufacturing business in Vietnam.

DOI: 10.5267/j.msl.2020.6.032
Keywords: Recycle plastic, Fashion, Green purchasing, Viet Nam

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study investigates the influences of job demands, work exhaustion, and job satisfaction on turnover intention among Vietnamese civil service employees. Additionally, the correlation between social support and job motivation with job satisfaction and turnover intention are also examined. A structural equation modeling technique was employed to conduct the data analysis with a survey of 318 civil service employees working in 10 different departments in the public sector. The results reveal that job demands had a positive association with both work exhaustion and turnover intention. In contrast, work exhaustion and job satisfaction are both significantly related to turnover intention. Surprisingly, the adverse effects of social support and job motivation on work exhaustion are insignificant. In addition to theoretical high-lights, our study provides practical implications and managerial recommendations for government agencies in the public sector to minimize the turnover rate and retain their employees.

DOI: 10.5267/j.msl.2020.6.031
Keywords: Turnover intention, Civil service employees, Public management

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This paper examines the influence of Financial Literacy on savings behavior that is improved by storing intentions and attitudes towards savings. Also, the study investigates the effect of subjective norms on saving behavior that is mediated by attitudes toward austerity. Research subjects were primary data from 469 young workers who worked in the DKI Jakarta area in 2018. Data were collected online by distributing questionnaires using Google Docs and they were analyzed using SEM-PLS. The research findings prove that financial literacy affects saving behavior, both directly and indirectly through the variables of saving intention and attitude to saving mediation. Other findings prove that subjective norms do not directly affect thrifty behavior, but had indirect effects through attitudes toward thrifty variables. This study offers alternative models of researchers associated with frugal behavior with theories of planned behavior theory with predictors of financial literacy and subjective norms to improve frugal behavior proving that saving intentions and attitudes towards saving can mediate financial literacy. Furthermore, a mediator's attitude towards savings can improve the subjective norm relationship with saving behavior. Thus, the planned behavior theory can explain the relationship between financial literacy and subjective norms by storing behavior. This is an initial empirical study that attempts to examine the relationship between financial literacy and subjective norms and their impact on savings behavior that is mediated by saving intention and attitude towards saving.

DOI: 10.5267/j.msl.2020.6.030
Keywords: Saving behavior, Financial literacy, Subjective norm, Saving intention, Attitude towards saving

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The objective of this paper was to identify aspects of pricing strategy that impact customer experience within the construction industries. A literature review examined the antecedents driving customer satisfaction. A conceptual framework relating two dimensions namely, pricing strategy and customer experience was developed to evaluate customer satisfaction. Several latent variables related to the marketing mix and customer experience were introduced. Latent variables were measured through a 5-point Likert Scale questionnaire and analyzed by Structural Equation Modelling. Three aspects of pricing strategy and four aspects of customer experience were identified as parameters pertinent to customer satisfaction. Findings showed that price value, price advantage and price penetration influenced pricing strategy. Reputation, confidence, information and expertise influenced customer experience. This paper contributes to understanding the significance of pricing strategy and customer experience as the foundation for customer satisfaction and business profitability. These findings were presented as recommendations to the construction industry.

DOI: 10.5267/j.msl.2020.6.029
Keywords: Price value, Price advantage, Price penetration, Marketing mix, Customer experience, Construction industry

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aims to investigate the implications of service quality and brand credibility on passenger satisfaction and behavioral intentions in the air transportation industry in Indonesia, especially at Lion Air. This research is motivated by the high level of passenger complaints against Lion Air services in seven years, according to the Indonesian Consumers Foundation (YLKI). The most common complaints include frequent flight delays, less timely return of tickets, damage and lost luggage, even lower safety guarantees. This is considered not only as a manifestation of poor service quality, but also affects brand credibility in the long run. In addition, poor service quality and brand credibility show low passenger satisfaction and influence changes in their behavioral intentions in the future. Respondents in this study were Lion Air passengers at least once several times using Lion Air in the last two years. The study uses Structural Equation Modeling and Partial Least Square (SEM-PLS) to examine the hypotheses of the survey. Data analysis techniques are carried out through three stages, such as inner models, external models, and hypothesis testing. Then, this study states that there is a positive and significant impact of service quality and brand credibility on behavioral intentions with passenger satisfaction as a mediating variable.

DOI: 10.5267/j.msl.2020.6.028
Keywords: Service Quality, Brand Credibility, Passenger’s Satisfaction, Behavioral Intention

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Despite the importance of the relationship between E-banking service quality and customer loyalty in the banking sector, little research has been devoted to Arabian regions. This paper investigates the relationship between e-banking service quality (i.e., efficiency, requirement fulfillment, accessibility and, Privacy) and customer loyalty by mediating customer satisfaction in UAE. Two steps sampling techniques are used and the researchers rely on cluster sampling in the region of Ras Al Khaimah (RAK) randomly. Again, random sampling techniques are used to choose 28 branches out off the 34 branches operating within this geographic area. 1500 surveys are distributed and 397 valid surveys are collected with a response rate of 26.5%. A partial least squares structural equation modeling (PLS-SEM) is applied to the data and the results show that the direct and indirect path coefficient between E-banking service quality and customer loyalty were statistically significant. Moreover, customer satisfaction mediates the relationship between E-banking service quality and customer loyalty. To sum up, the findings corroborate existing work in Western settings and underscore the importance of E-banking service quality in the Arabian banking context.

DOI: 10.5267/j.msl.2020.6.027
Keywords: Customer Satisfaction, E-Banking service quality, UAE, Customer Loyalty

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The purpose of this study is to investigate the importance of factors that influence entrepreneurial intention among tourism undergraduate students in Vietnam. A research framework based on Theory of Planned Behavior (TPB) was proposed to understand the relationship between the TPB factors and entrepreneurial intention. Additionally, the relationship between entrepreneurship education and entrepreneurial intention was also investigated. A questionnaire was administered to a sample of 388 tourism undergraduate students at different universities across Vietnam. The partial least squares structural equation modeling (PLS-SEM) method was utilized to test the hypotheses of this research. The study findings show that subjective norms (SN), attitude toward entrepreneurship (AE), perceived behavioral control (PBC) and entrepreneurship education (EE) had direct effects on entrepreneurial intention (EI); however, perceived behavioral control had the strongest influence on entrepreneurial intention. The findings provide educators with insights into how to promote entrepreneurship activities among tourism undergraduate students in Vietnam through educational programs and training.

DOI: 10.5267/j.msl.2020.6.026
Keywords: Covid 19, Entrepreneurial intention, Theory of planned behavior, Entrepreneurship education, Tourism undergraduate students, Vietnam

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Based on the context of Thanh Hoa province, the research proposes the model of policy related factors from the action of government (at all level) influencing on the survival and the development of SMEs. The research was conducted by collecting data from 512 SMEs in Thanh Hoa province. The results indicate that tax supporting policy and the preferential policies of the bank were crucial factors affecting the development of enterprises during the Covid 19 pandemic, directly. Other factors included insurance policy, capital support packages of Government, the act of public administration and the role of professional association which were considered as important elements affecting the enterprise’s development. Based on the results, the study proposes policy implication in order to support SMEs overcome difficulties during the coronavirus pandemic.

DOI: 10.5267/j.msl.2020.6.025
Keywords: Covid 19, Economics, Enterprises, SMEs, Thanh Hoa province

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aims to examine and analyze the influence of work-life balance and emotional intelligence on turnover intention with organizational commitment as an intervening variable. The research method used in this research is descriptive method. The population of this study is employees in a computer spare parts distribution company with a sample of 60 respondents. The approach used in this research is Structural Equation Model (SEM) with Smart-PLS analysis tool 3.2.8. The results show that work-life balance had a positive and significant effect on organizational commitment. Emotional intelligence had a positive and significant effect on organizational commitment. Work-life balance had a negative and significant effect on turnover intention. Emotional intelligence had a positive and significant effect on turnover intention and finally, organizational commitment has a negative and significant effect on turnover intention.

DOI: 10.5267/j.msl.2020.6.024
Keywords: Work-life Balance, Emotional Intelligence, Organizational Commitment, Turnover Intention

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This paper aims to evaluate the awareness and behavior of using environmentally friendly products in case of plastic straws using the theory of planned behavior. Exploratory Factor Analysis (EFA) and linear regression analysis were employed to determine and evaluate the influential factors on the intention of using environmentally friendly straws and alternatives among young people in Mekong Delta provinces. The data were randomly collected from 150 interviewees as research respondents who are aged from 18 to 33. The results show that the intention to use environmentally friendly straws depends on factors including (1) Attitude, (2) Environmental awareness, (3) Subjective norm, (4) Perceived behavioral control and (5) Perceived effectiveness.

DOI: 10.5267/j.msl.2020.6.023
Keywords: Eco-friendly products, environmental concern, plastic straws, environmentally conscious consumer behavior, Mekong River Delta

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aimed to investigate the effect of leader-member exchange and employee motivation on organizational commitment, and the effect of organizational commitment on job performance. The research also examines the moderating effect of generation on the relationship between organizational commitment and job performance. The population of this research is the employees working in private organizations in Thailand. Data collection was performed using a convenient random method. 400 usable questionnaires were used for statistical analysis. The author analyzed Descriptive statistics by SPSS program version 25 while the SmartPLS 3.3.0 program was used to test the research hypotheses in Partial Least Square-Structural Equations Model (PLS-SEM). The finding revealed that leader-member exchange positively affected organizational commitment but employee motivation had no significant effect on organizational commitment. It also found that leader-member exchange had a positive effect on employee motivation. Another key point was organizational commitment significantly influenced on job performance. In addition, the study found the moderating effect of Generation on the relationship between commitment and job performance.

DOI: 10.5267/j.msl.2020.6.022
Keywords: Generation, Leader-Member Exchange, Employee Motivation, Organizational Commitment, Job Performance, Human Resource Management

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The objective of this research was to investigate the impacts of the perceived service quality on passengers’ satisfaction towards the service quality of the Nakhon Phanom Municipality, Thailand - Thakhek, Lao People's Democratic Republic ferry. The sample group comprised Thai and Lao passengers who used the ferry’s service. A questionnaire was used to collect data from 505 samples who were selected using the simple random sampling method. The collected data was analyzed using the confirmatory factor analysis (CFA), structural equation model-ling (SEM), and partial least squares (PLS) regression with the ADANCO 2.1.1 software. The results showed that the perceived service quality consisted of tangibles, reliability, responsiveness, assurance, and empathy, which had the same impact with the passengers’ satisfaction towards the service quality. The most influential factors were the tangibles and responsiveness. Therefore, entrepreneurs should priorities the improvement and development of the ferry’s tangibles. Furthermore, the government sector or relevant agencies should promote the implementation of technology into the development in order to fulfill the passengers’ demand and create an impression that would lead to satisfaction and repurchasing.

DOI: 10.5267/j.msl.2020.6.021
Keywords: Service quality, SERVQUAL, Ferry, Thailand

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study attempts to conceptualize the direct implications of entrepreneurial orientation and knowledge management on innovation performance and seeks to determine the mediation effect of marketing orientation on these relationships. This is the first attempt to construct such a model. The study empirically examines the conceptual model using a sample of 221 CEOs and owners of Small and Medium Enterprises (SMEs) in Kuwait. The data was collected using a close ended self-administered questionnaire. The validity and reliability of the model is tested using a measurement model and the structural model is constructed to understand the significance of the conceptual relationship posited in the hypotheses of the study. The findings of the study indicate that entrepreneurial orientation and knowledge management had a considerable effect on innovation performance and that marketing orientation had a considerable influence on innovation performance. In addition, the findings indicate that marketing orientation mediated the effect of entrepreneurial orientation and knowledge management on innovation performance. This study has provided some empirical evidence for the importance of entrepreneurship and innovation as well as knowledge management in ensuring the success of SMEs; it also provides an explanation on the manner in which entrepreneurial orientation and knowledge management improve the innovation performance of SMEs.

DOI: 10.5267/j.msl.2020.6.020
Keywords: Entrepreneurial Orientation (EO), Innovation Performance (IP), Marketing Orientation (MO), Knowledge Management (KM)

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)