Seyed Esmaeel Najafi, Seyed Aliakbar Ahmadi, Mohammad Fallah, Nasser ShahsavaripourDepartment of Industrial Engineering, Science & Research Branch, Islamic Azad University, Tehran, Iran


Department of Industrial Engineering, Payame Noor University, Tehran and Iran


This paper presents an integration of balanced score card (BSE) with two-stage data envelopment analysis (DEA). The proposed model of this paper uses different financial and non-financial perspectives to evaluate the performance of decision making units in different BSC stages. At each stage, a two-stage DEA method is implemented to measure the relative efficiency of decision making units and the results are monitored using the cause and effect relationships. An empirical study for a banking sector is also performed using the method developed in this paper and the results are briefly analyzed.


DOI: j.msl.2010.01.006

Keywords: BSC-DEA ,efficiency ,cause and effect ,balanced score card ,data envelopment analysis

How to cite this paper:

Engineering, D., University, P., Tehran, T & Iran, I. (2011). Seyed Esmaeel Najafi, Seyed Aliakbar Ahmadi, Mohammad Fallah, Nasser ShahsavaripourDepartment of Industrial Engineering, Science & Research Branch, Islamic Azad University, Tehran, Iran.Management Science Letters, 1(1), 41-48.


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