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1. |
Does exchange rate affect the foreign tourist arrivals? Evidence in an emerging tourist market
, Pages: 1141-1152 Le Thanh Tung PDF (288 K) |
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Abstract: The rate of foreign tourist arrivals coming to Vietnam as an emerging tourism market has been increased significantly bringing enormous benefits for improving the socio-economic indicators. The purpose of this paper is to examine the impact of exchange rate policy on the number of foreign tourist arrivals in Vietnam over the period 2006-2018. Our regression results show the exchange rate maintained a positive impact on the demand of foreign tourists and indicate that the domestic currency devaluation also had a positive effect on the number of foreign tourists to Vietnam. Besides, the quantitative result also indicates the number of foreign tourist arrival in the early periods had a positive impact on itself in the current period. Furthermore, the Granger causality test con-firms the existence of a one-way causal relationship between the exchange rate and the number of foreign tourist arrivals. Finally, the paper provides some implications for policymakers in order to efficiently use the exchange rate policy to increase the number of foreign tourist arrivals in the coming time. DOI: 10.5267/j.msl.2019.5.001 Keywords: Exchange rate, Monetary policy, Tourism sector, Tourism service, Tourism demand, Foreign visitor, Emerging market, Vietnam
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2. |
The effect of business sphere on competitive advantage and business performance of SMEs
, Pages: 1153-1160 Achmad Daengs GS, Nuning Kurniasih, Andi Reni, Enny Istanti, Diana Zuhroh, and Nur Qomariah PDF (288 K) |
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Abstract: Nowadays, Small and medium enterprises (SMEs) play essential role for the development of the economy. Thus, any improvement on the performance of such organizations may contribute significantly on overall economy. The purpose of this paper is to analyze the effect of business sphere on competitive advantage and business performance. In addition we study the effects of the competitive advantage on business performance of SMEs through a quantitative approach and by considering 50 businessman SMEs built by Surabaya Trade Service Department. Data collection in this study was prepared by distributing questionnaires. Data analysis technique used in this research is SEM analysis with PLS. The results indicate that: (1) business sphere influences on business performance of SMEs under the Surabaya Trade Service Department; (2) business sphere has substantial influence on competitive advantage of SMEs in the Surabaya Trade Service Department; (3) competitive advantage sphere has substantial influence to business performance of SMEs built by Surabaya Trade Service Department. DOI: 10.5267/j.msl.2019.4.025 Keywords: SMEs empowerment, Business setting, Competitive advantage, Business performance, Local economic development
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3. |
Students’ loyalty in higher education: The mediating effect of satisfaction, trust, commitment on student loyalty to Alma Mater
,Pages: 1161-1168 Damira Ismanova PDF (288 K) |
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Abstract: Students’ loyalty enhances sustainability and survival rate of higher education institutions. Successful university managers and higher education thrive to improve service quality and to build loyalty among local and international students to sustain under the globalization. The aim of this research was to investigate the mediation effect of some key long-term relationship antecedent variables such as trust, satisfaction, and commitment between the perceived service quality and student loyalty latent variables. The relationship between the constructs in the instrument was tested through Partial Least squares (PLS) structural equations methodology using SmartPLS 3 program. The results of this research show that perceived service quality impacts loyalty specifically through commitment. Students’ loyalty is significantly influenced by commitment. However, student satisfaction has no significant direct effects on loyalty. Student trust has a negative effect on student loyalty so the results indicate that commitment fully mediates the effects of perceived service quality on student loyalty. Hence, university managers revitalize and sustain students’ loyalty if along with high quality services they also stimulate bonds and students identification with the university by reinforcing emotional force such as commitment. DOI: 10.5267/j.msl.2019.4.024 Keywords: Perceived Service Quality, Student satisfaction, Trust, Commitment, Student loyalty, Structural Equation Modeling, PLS
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4. |
Innovative work behavior of Vietnam telecommunication enterprise employees
, Pages: 1169-1180 Thị Phương Linh Nguyễn PDF (288 K) |
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Abstract: The telecommunications industry plays an important role in the socioeconomic development. In Vietnam, this is one of the industries with rapid growth but unsustainable, promoting the development in width without focusing on depth development. To aim for sustainable growth and deep development, every enterprise needs to consider and implement innovative work behavior (IWB). By both qualitative and quantitative methods, the author focused on researching IWB of Vietnam telecom-munications enterprise employees. The results showed that the behavior of innovation should be considered both the behavior of innovative work of individuals and the behavior of innovative work of individuals and colleagues. At the same time, the study also concluded that there were differences in gender, age, education qualification and working experience of Vietnam telecommunication enterprise employees when evaluating and scoring two scales of acts of innovation. Research results contributed both theoretically and practically to scholars and managers of Vietnam telecommunications enterprises. DOI: 10.5267/j.msl.2019.4.023 Keywords: Innovative work behavior, Vietnam telecommunications enterprises, ASEAN countries
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5. |
Relationship between National Automotive Policy (NAP), innovation and automotive vendors’ performance in Malaysia
, Pages: 1181-1198 Mohd Lutfi Iskandar and Aini Suzana Ariffin PDF (288 K) |
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Abstract: Automotive industry in Malaysia started in 1985 with the launch of the first national car. However after thirty years, overall performance of the industry is still far behind the neighboring countries like Thailand and Indonesia which ranked first and second top producers in the automotive industry. In order for the automotive players in Malaysia to be globally competitive, innovation is an important element to drive competitiveness. Thus, the aim of this study is to determine the relationship between NAP strategies and innovation performance in the Malaysian automotive component industry. NAP was launched in 2006 with six main directions and strategies. Study is focused on local automotive vendor and a completed survey was completed with 300 respondents. Data was ana-lyzed through structural equation modelling (SEM) using SmartPLS 3.0. Empirical evidence shows that NAP supports all types of innovation among automotive vendors in Malaysia. The study also found innovation mediates between National Automotive Policy (NAP) and vendor’s performance except in the process innovation. This supported previous research in this area where government policy partially mediates on firm competitiveness. The finding of the study suggests NAP is still relevant for the automotive vendors in Malaysia in improving innovation and performance. DOI: 10.5267/j.msl.2019.4.022 Keywords: Government Support, Innovation, Vendor Performance, Structural Equation Modelling
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6. |
The impact of organizational values on employee performance, an empirical study on banking industry in Kurdistan Region
,Pages: 1199-1206 Dilgash Qadir M. Salih and Araz Majeed Ahmed PDF (288 K) |
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Abstract: The aim of this study was to test the impact of organizational values on employee performance in banking industry in Kurdistan region. Four groups of organizational values are identified in this study based on a study accomplished by Woodcock and Francis (1989) [Woodcock & Francis, 1989).Unblocking organizational values. 1st ed., USA.]; namely managing tasks values, managing environment values, managing organization values, and managing relationship values. These were determined as independent variables and employee performance was considered as a dependent variable. Researchers assumed there is a statistically significant correlation between organizational values and employee performance. The primary data used in this study were collected from a sample of 75 employees in different banks in Kurdistan region. The data were analyzed by using correlation and multiple regression analysis by using SPSS software. The results illustrate that organizational values were significantly and positively associated with employee performance in banking industry in Kurdistan region, and the strength of the correlation coefficient vary from one variable to another. Managing tasks received the highest value, with a correlation coefficient of 0.636 when the level of significant was one percent. DOI: 10.5267/j.msl.2019.4.021 Keywords: Organizational values, Employee's performance, Banking industry
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7. |
Monetary policy reaction function and external economic uncertainty: evidence from 30 selected countries
, Pages: 1207-1220 Pei-Tha Gan, Kok-Jing Yee, Fatimah Salwa binti Abd. Hadi, and Norasibah binti Abdul Jalil PDF (288 K) |
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Abstract: A noteworthy feature in the monetary policy decision making is that interest rate can play a significant role in addressing economic uncertainty. Although the empirical studies on monetary policy reaction function routinely include the output gap and the inflation, not many studies take into account the exchange rate uncertainty and terms of trade uncertainty. To overcome this shortcoming, this paper examines the monetary policy reaction function by including the external economic uncertainty. Based on 30 selected countries, the estimation is relaxed by using the panel heterogeneous cointegration technique. The findings suggest that (i) the interest rate can serve as an important instrument for the central bank policy decision making to combat the economic uncertainty arising from output, inflation, exchange rate and terms of trade (TOT), and (ii) the economic uncertainty (i.e., output uncertainty, inflation uncertainty, exchange rate uncertainty and TOT uncertainty) can serve as a useful information for monetary policy action to avoid and/or mitigate a negative impact of uncertainty. DOI: 10.5267/j.msl.2019.4.020 Keywords: Monetary policy reaction, External economic uncertainty, Panel unit root tests, Panel heterogeneous cointegration technique
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8. |
Testing the volatility spillover between crude oil price and the U.S. stock market returns
, Pages: 1221-1230 Mehmet Kondoz, Ilhan Bora, Dervis Kirikkaleli, and Seyed Alireza Athari PDF (288 K) |
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Abstract: The study aims to examine the volatility transmission between the West Texas Intermediate (WTI) crude oil price returns and the U.S. stock market (S&P500 index) returns for the period 2006-2016. In the empirical analyses, univariate GARCH and multivariate GARCH (BEKK-GARCH) models are employed to investigate potential volatility spillover effect of crude oil price returns on the S&P500 index returns or vice versa. The results of GARCH methods reveal that (i) volatility spill-over effect of S&P500 index returns on the crude oil returns is more significant than the volatility spillover effect of crude oil on the S&P500 index returns by using univariate GARCH model; and (ii) there is a one way volatility spillover effect that runs from S&P500 index returns to crude oil returns when we apply multivariate BEKK-GARCH model. These findings have implications for in-vestors and oil-stock portfolio holders for their portfolio decisions in order to manage their risks on their international investments. Further, crude oil investment participants should consider the changes in U.S. stock market index returns in order to predict the expected volatility in the crude oil returns. DOI: 10.5267/j.msl.2019.4.019 Keywords: S&P500 index returns, Crude oil price returns, U.S. stock market, BEKK-GARCH, GARCH
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9. |
Factors influencing performance of public hospitals: The case of Vietnam
, Pages: 1231-1242 Duc Cuong Pham and Thi Sen Vu PDF (288 K) |
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Abstract: This paper presents an empirical investigation to identify the effects of different factors on the performance of North western public hospitals in Vietnam. Data were collected by using questionnaire delivered to 426 participants drawing from 42 public hospitals in the Northwest provinces of Vietnam. The study used correlation regression to determine the effects of different factors on the performance of the hospitals. The study used balanced score card method to study the effects of non-financial along with financial factors on the performance of the hospitals. The results show that financial figures were the most important factors influencing on the performance of the hospitals followed by customer, mission, internal process, training and staff development. Based on the research results, some key recommendations were proposed aiming to improve the performance of the public hospitals in Vietnam. DOI: 10.5267/j.msl.2019.4.018 Keywords: Performance, Public hospitals, Balanced scorecard, BSC
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10. |
The effect of the organizational communication climate and work enthusiasm on employee performance
, Pages: 1243-1256 Andi Niniek Fariaty Lantara PDF (288 K) |
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Abstract: This study aims at analysing the effect of the organizational communication climate and working enthusiasm on employee performance both directly and through employee job satisfaction at Economics Faculty in Private Islamic Universities in Makassar. The sampling technique used in this study was purposive sampling. Thus, the samples in this study were all employees who work at Economics Faculty in Private Islamic Universities in Makassar in which the total samples were 100 people. The data were analysed using multiple linear regression and path analysis. The study found that the organizational communication climate and work enthusiasm affect work satisfaction at Economics Faculty in Private Islamic Universities in Makassar. It is also found that organizational communication climate and work enthusiasm affect employee performance at Economics Faculty in Private Islamic Universities in Makassar. Furthermore, it is shown that job satisfaction affects employee performance at Economics Faculty in Private Islamic Universities in Makassar. DOI: 10.5267/j.msl.2019.4.017 Keywords: Organizational Communication Climate, Work Enthusiasm, Job Satisfaction, Employee Performance
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11. |
Spiritual leadership and job burnout: Mediating effects of employee well-being and life satisfaction
,Pages: 1257-1268 William D. Hunsaker PDF (288 K) |
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Abstract: Life satisfaction is an emerging intervening mechanism to explain the effect of work experiences on organizational performance. However, the mechanism has been largely ignored in the management field. The results of this study increase our understanding of how an organizational culture that embraces spiritual leadership and engages the spiritual well-being and life satisfaction needs of em-ployees can help alleviate the symptoms of job burnout. The purpose of this study was to examine how life satisfaction, working in combination with spiritual well-being, influences the relationship between spiritual leadership and job burnout. This study was an explanatory research exploration of the causal relationship between spiritual leadership and job burnout. Research results confirmed that supervisory support, as measured through spiritual leadership, inversely influenced job burnout, as measured through worker exhaustion. Additionally, results revealed that the intervening, serial ef-fect of spiritual well-being and life satisfaction on job burnout was significant. Moreover, results revealed that employees’ life satisfaction fully mediated the relationship with employee vigor while partially mediating that with employee exhaustion. DOI: 10.5267/j.msl.2019.4.016 Keywords: Spiritual leadership, Employee well-being, Life satisfaction, Job burnout, Job engagement, Workplace spirituality
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12. |
The impact of participation in the comprehensive and progressive trans-pacific partnership agreement on exports: The case of Vietnam
, Pages: 1269-1280 Van Su Ha and Hoi Quoc Le PDF (288 K) |
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Abstract: World Trade organization (WTO) accession can be seen as a milestone marking Vietnam's first step towards integration. The country is now trying to negotiate a number of free trade agreements called “new generation FTAs” in particular the Comprehensive and Progressive Agreement for Trans-Pacific Partnership - CPTPP (or TPP-11), which is expected to constitute the second step for Vi-etnam towards stronger integration. In addition to analyzing the characteristics of the CPTPP as a new generation FTA, this paper uses quantitative methods to forecast the impact of Vietnam’s CPTPP participation on the increase in exports. The results show that with the participation of the CPTPP, the average growth in Vietnam’s export turnover will increase by 1.9% compared with the non-CPTPP scenario. The paper also suggests measures to promote the export of Vietnamese goods in the context of participation in CPTPP. DOI: 10.5267/j.msl.2019.4.015 Keywords: New generation FTA, CPTPP, Merchandise export
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13. |
A study on factors influencing online behavioral advertising avoidance (Oba): Special reference to Sri Lankan online advertising
, Pages: 1281-1288 Shanika Wijenayake and Imesha Ruwan Pathirana PDF (288 K) |
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Abstract: This paper aims to investigate the effect of goal impediment, privacy concern, perceived personalization on the online add avoidance behavior. This task is accomplished through the negative experi-ence. The primary objective of the study is to identify the effects the said issues in Sri Lanka. The study is designed as a cross sectional study where the data was collected using a questionnaire and the sample size was 384. Collected data was analyzed through structural equation method in AMOS 22. All the hypotheses were supported by data. Therefore, it was concluded that goal impediment, privacy concern, perceived personalization had significant impacts on negative experience and negative experience had a significant impact on the online add avoidance behavior. DOI: 10.5267/j.msl.2019.4.014 Keywords: Advertising, Online Behavioral Targeting, Ad Avoidance, Goal Impediment, Privacy Concern, Perceived Personalization, Negative Experience
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14. |
Contract management and performance characteristics: An empirical and managerial implication for Indonesia
, Pages: 1289-1298 Kamaruzzaman Muhammad, Oussama Saoula, Mustafa Rashid Issa and Umair Ahmed PDF (288 K) |
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Abstract: This study intends to cover the relationship between contract management and performance characteristics from the context of Indonesia. To address this objective, contract management is observed as the main independent variable while performance through nine items is considered as dependent variable. A questionnaire is developed through some selected factors and distributed among various respondents, dealing directly or indirectly with the projects. A sample of 70 respondents is finalized with no missing values. Empirical findings suggest that for the firm performance different variables such as nature of the solution, cost & benefit analysis are significantly associated with the contract length. While project delivery and project quality are negatively associated with the contract length. Findings of the study are highly recommended for the contract managers and similar individuals, responsible for the smooth business performance. However, future studies can be conducted with the addition of more explanatory factors for contract management with better sample size. Manage-rial implication of the study defines that Government and construction companies should reconsider the stated factors for the improved results through resolution of the conflict with the customers, cost benefit analysis and timely delivery of the project with budgetary compliance. DOI: 10.5267/j.msl.2019.4.012 Keywords: Contract management, Firm performance, Project delivery, Indonesia
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15. |
Enhancing the capacity of tax authorities and its impact on transfer pricing activities of FDI en-terprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province of Vietnam
, Pages: 1299-1310 Hong Nhat Nguyen, Jacquline Tham, Ali Khatibi and S. M. Ferdous Azam PDF (288 K) |
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Abstract: This study aims at discovering the relationship between the improvement in the capacity of tax authorities and its effect on the transfer pricing activities of foreign direct investment (FDI) enterprises in four provinces/cities of Vietnam: Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province. These are the first localities in Vietnam to establish the Division of Transfer Pricing Inspectorate in local Tax Department, under the direction of General Department of Taxation of Vietnam. The paper then proposes a further study on how the tax authorities of Vietnam should improve their capacities to make FDI enterprises more compliant with the transfer pricing regulations in Vietnam. The authors deploy the method of quantitative research through collecting self-administered closed format questionnaires from people in charge of finance/accounting/transfer pricing of FDI enterprises operating in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong province of Vietnam. The findings suggest that there was a strong probability that the capacity of tax authorities would impact on the transfer pricing activities of FDI enterprises in Ha Noi, Ho Chi Minh, Dong Nai, and Binh Duong of Vietnam. Vietnamese Government should enhance the capacity of the tax authorities; establish Transfer Pricing Inspectorate Division in all local Tax Departments of Vietnam. The authors believe that the improvement of tax officials’ capacity especially those in charge of transfer pricing auditing will prevent the FDI enterprises from transfer pricing manipulation, hence these enterprises will be more compliant to transfer pricing regulations of Vietnam. The most significant value of the study is to support Vietnamese policymakers, especially those in the field of Finance (Ministry of Finance, General Department of Taxation) to improve their capacity when carrying out transfer pricing audit in FDI enterprises. The more transparent and aggressive the tax officials are, the better these enterprises follow the regulations. DOI: 10.5267/j.msl.2019.4.011 Keywords: Vietnam, Tax Authority Capacity, FDI, Transfer pricing
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16. |
Determinants of household’s piped water connection in arsenic contaminated areas of the Red River Delta, Vietnam
, Pages: 1311-1320 Chuong Hong Pham, Thanh Ha Le and Ha Thai Le PDF (288 K) |
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Abstract: Arsenic in drinking water is a severe public health risk in Vietnam especially in the Red River Delta (RRD), northern Vietnam. Located in the RRD, Hanam is the most affected province by arsenic contamination of groundwater. Several programs have been initiated and implemented in Vietnam especially in the rural areas to address the problems of arsenic in drinking water, among those piped water from centralized water plants. However, it is the fact that like many developing countries, in Vietnam efforts have been focused mainly on engineering aspect of technologies, while the nature of water users’ needs is neglected. This study assessed the determinants of piped water connection in arsenic contaminated areas of the RRD based on a field survey of 443 households in Hanam province. We found that, most of the respondents in RRD were aware of arsenic contaminated water but did not have deep knowledge on the issue and long-term health effect of consuming arsenic contaminated water. Connection fee, arsenic awareness index and household expenditure presented the most influential factors affecting the decision of getting connected. We discussed the implication of connection subsidies, awareness raising and collective action policy for providing safe water for the welfare of all society. DOI: 10.5267/j.msl.2019.4.010 Keywords: Arsenic, Water connection decision, Vietnam, Red River Delta
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