Abstract: The purpose of this study was to determine the role of subjective norms as a mediation between the relationship opportunity to donate and agreeableness personality on intention to donate. This research includes a quantitative approach with a survey method distributed to 400 participants of BPJAMSOSTEK East Java Province using a Likert scale. Data analysis using SEM using WarpPLS 6.0 software. The results of this study state that subjective norms can be a link between the opportunity to donate and in accordance with the intention to donate. This can increase the intention to donate for BPJAMSOSTEK participants. The increased intention to donate owned by participants will increase participants who donate.

DOI: 10.5267/j.msl.2021.11.001
Keywords: Opportunity To Donate, Subjective Noms, Intention To Donate, Theory of Reasoned Action, Theory of Planned Behavior

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The paper aimed to examine the influence of employees’ COVID-19 fear on their performance through intervening mechanisms such as mental wellbeing and organizational support. A total of 446 workers from the bank completed a self-report survey. Findings from regression analysis conducted with SPSS PROCESS MACRO (Model 7) revealed that employees’ COVID-19 fear did not have any direct negative influence on their performance but instead had an indirect effect on their performance via mental wellbeing (anxiety and depression). The findings also revealed that organizational support was instrumental in buffering the adverse impact of employees’ COVID-19 fear via mental wellbeing (anxiety and depression). Therefore, organizations should increase employee-supportive measures throughout this era of the COVID-19 to help reduce the adverse impact of employees’ COVID-19 fear.

DOI: 10.5267/j.msl.2021.10.005
Keywords: Employees’ COVID-19 fear, Mental wellbeing, Anxiety, Depression, Organizational Support, Job Performance

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The aim of this paper is to explore the influence of training and development on employee’s performance through different dimensions. Moreover, this study proposes a model in the area of human resource development to be used for testing and improving the performance of employees in the Indian travel and tourism sector. An integrated model was developed highlighting the relationship between the training and development and employee performance. Using the sample of 146 employees, structural equation modelling (SEM) was employed to validate the hypothesized relationship by evaluating the responses of employees working in the Indian travel agencies. The findings of this study demonstrate a strong relationship between training and development and employee performance in the travel industry and also can be used by managers and HR professionals for organizing exclusive training programs for improving employee's performance based on the dimensions used in this paper. The present study provides an empirical and theoretical explanation of different dimensions associated with training and development and employee performance, especially in the Indian tourism industry.

DOI: 10.5267/j.msl.2021.10.004
Keywords: Training and Development, Employee Performance, Motivation for Training, Benefits from Training, Support for Training, Contextual Performance, Task Performance, Adaptive Performance, Travel and Tourism

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: In service firms, customer orientation and service innovativeness are the important strategic features to pledge sustainable wealth and growth for financial performance. Focusing on customer means, companies must have rigorous knowledge and understanding of customer needs, expectations, and demands. To satisfy those demands and expectations, new products and/or services need to be carefully designed. Customer orientation involves the introduction of something new or different in response to market conditions and can be perceived as an important driver for innovation. The literature on innovation in services demonstrates that this territory is still under-investigated. Our study is an attempt to slightly complement this shortcoming by empirically solving several issues related to service firms. In particular, we propose the service innovativeness as a mediating effect in the relationship between customer orientation and financial performance. A theoretical research model was investigated via structural equation modeling (SEM) using 686 survey responses from the service industry. The findings of the structural equation model indicated that customer orientation is positively related to financial performance and service innovativeness respectively. And service innovativeness was found as a partial mediating effect, which means that the service innovativeness intervenes for some part but not all of the relationships between customer orientation and financial performance.

DOI: 10.5267/j.msl.2021.10.003
Keywords: Customer orientation, Service innovativeness, Financial performance, Service- dominant logic

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study examines the dimensions of learning organization essential in enhancing Human Resources (HR) effectiveness towards the attainment of the strategic objectives of commercial banks operating in Nigeria. This study adopted a survey research design following a quantitative approach for data collection and analysis procedure. The respondents (professional bankers) were selected using a convenience sampling technique. A structured questionnaire was designed and administered to 305 respondents in the participating commercial banks. The data was analysed using a variance-based structural equation modelling via SmartPLS, version 3.2.9. The results showcased specific learning dimensions to consider in designing learning and development interventions for HR effectiveness in commercial banks. There is a dearth of literature on the specific learning dimensions that play a prominent role in ensuring HR effectiveness in the banking industry in developing countries, particularly in Nigeria. The outcomes of this study contribute to the extant literature and assist HR business partners in adding value to commercial banks through HR effectiveness.

DOI: 10.5267/j.msl.2021.10.002
Keywords: Commercial banks, HR effectiveness, Nigeria, Organizational learning dimensions

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aims to build a framework for measuring the productivity in the public transport sector through a data envelopment analysis (DEA) technique. This paper extends the Malmquist productivity index (MP1) and Luenberger productivity indicator (I.P1) evaluation with the concept of an input-oriented new slack model (NSM). NSM model measures the efficiency with the effect of slacks and satisfies unit invariance, radial and translation invariance properties. In particular, the purpose of the proposed extension is to obtain the overall productivity change in terms of technical change (Frontier Shift) and technical efficiency change (Catch-up Effect) for Rajasthan State Road Transport Corporation (RSRTC) bus depots from 2008 to 2019. For this purpose, the number of buses, number of employers, fuel consumption and route distance arc are considered input variables, while passenger-kilometres occupied and vehicle utilisation are output variables. Finally, the result demonstrates that the average total factor productivity (TFP) growth of 46 depots using MPI and LPI over the study period is 1.956% and 1.409%, respectively. This study enables policy-maker and managers to evaluate the input to reach consistent output up to an optimum level and understand the process of improving the productivity level for the bus depots.

DOI: 10.5267/j.msl.2021.10.001
Keywords: Data Envelopment Analysis (DEA), New Slack Model (NSM), Malmquist Productivity Index (MPI), Luenberger Productivity Indicator (LPI), Public Transport Sector

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)