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1. |
Evaluation of factors affecting employee performance: The case of government employees in Oman
, Pages: 1443-1450 Nasreddine Saadouli and Maryam Yousuf Obaid Al-Khanbashi PDF (288 K) |
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Abstract:
There is a universal consensus that improving employee performance is a cornerstone for any organization’s path to success and prosperity. However, when it comes to identifying what factors trigger such an improvement, there is anything but consensus among researchers. In this paper, a sample of government employees in the Sultanate of Oman is studied to discern the factors that affect employee performance. A factor analysis is applied to validate the constructs used to measure the various variables. A correlation analysis and a corresponding multiple linear regression is carried out to test the hypotheses. In contrast to many research findings, the results indicate that the only significant factor is technology; whereas leadership and organizational structure are neutral. The results are analyzed and discussed in view of the socio-cultural context of the Sultanate of Oman and the GCC region.
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2. |
The effects of knowledge management and advanced technology on innovative capability
, Pages: 1451-1462 Mohammad Ahmad Dweiri and Abdallah Saleh Shatat PDF (288 K) |
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Abstract:
The purpose of this paper is to examine the effects of knowledge management and advanced technology on innovative capability in order to improve the organization performance. A survey of 200 SMEs in the service industry was conducted. Partial least squares structural equation modelling (PLS_SEM) was used to test the mediation role of the service innovation on the relationships between both knowledge management and advance technology and the organizational performance. The results showed there were links between knowledge management and organizational performance. Nevertheless, it was discovered that service innovation mediated the relationship between the knowledge management and cost and financial performance, and between advance technology and cost and financial performance. The paper shows a way forward of how to measures the organizational performance in such a way that they are led from the development of innovation capability generated through knowledge management and the advance technology in the service industry.
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3. |
The effect of human resource management practices on employee`s job satisfaction: A case study on Japanese agribusiness in Vietnam
, Pages: 1463-1472 Tran Thi Hoai Thu, Rie Watanabe and Tsuyoshi Sumita PDF (288 K) |
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Abstract:
This paper aims to study the relationship between human resource management practices (including work itself, training and development, supervisor support, co-workers ‘relation, salary, and working environment) and job satisfaction among employees in Japanese agri-businesses in Vietnam. The structured questionnaires were distributed to 200 employees to collect the primary data out of which 179 useable were returned to test the research hypotheses. Results shows that the work itself, training and development, co-workers’ relation, salary and working environment had positive effects on employees’ job satisfaction. However, there were no relationship found between supervisor support with job satisfaction. Finally, based on the results of qualitative and quantitative evidence as well of the comprehensive interview, some suggestions were given to human resource management practices in Japanese agricultural companies to achieve high level of job satisfaction.
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4. |
Expanded job scope model and turnover intentions: A moderated mediation model of Core-Self Evaluation and job involvement
, Pages: 1473-1480 Rabia Mushtaq, Riffut Jabeen, Samina Begum, Abdul Zahid Khan and Tariq Iqbal Khan PDF (288 K) |
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Abstract:
Existing study was conducted to make a combined examination of the mediating role of (a) Job involvement in linking expanded job scope model (EJSM) with turnover intentions and (b) investigate how the relationship among EJSM and turnover intention is conditional based on the level of Core Self-Evaluation (CSE) in employees.700 questionnaires were circulated among the employees of education and financial sector which yields 490 returns achieving a response rate of 70%. After initial data screening 420 complete responses were available for analyses. The results exhibit that Job involvement (JI) mediates the relationships between EJCM and turnover intentions. The results of the moderated mediation depict that JI mediates the relationships between job scope and high level of CSE in employees. The outcomes delivered valuable understandings for managers and consultants, especially to Human Resource professionals who are trying to facilitate the workforce in challenging working environment through improved job design. The businesses may encourage high level of employee involvement through redesigned job scope in presence of high order personality characteristics which helps to reduce turnover intentions. This paper contributed in the literature of job design in three different ways. First, existing research makes theoretical contribution by adding new dimension in existing JSM which is flexible work time. Second, it describes how dynamic work settings may refine employees’ abilities and behaviors. Third, the research deals with a unique view in research of job design by combining personality as a moderator (i.e., CSE).
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5. |
The effect of business model innovation on organization performance
, Pages: 1481-1488 Amineh A. Khaddam, Hani J. Irtaimeh, Ahmad Rajaa Salameh Al-Batayneh and Suliman Raja Salameh Al-Batayneh PDF (288 K) |
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Abstract:
The aim of the study is to investigate the impact of business model innovation (BMI) on firm performance. The sample of the study consisted of 120 managers from Alban Al-youm Company in Jordan, a leading dairy company. Data were collected using a questionnaire administered to managers. Eighty-seven questionnaires were retrieved valid for the purpose of data analysis. BMI was measured using three components: value creation, value proposition and value capture innovations while company performance was assessed via self-rated questions about operational measures of performance. The results accepted the hypotheses that all dimensions of BMI had significant effects on company performance. That being so, the study contributed to the literature on BMI on company performance in the absence of such studies that use samples for Arab countries, particularly, from Jordan in one of the most vital industries, which is a dairy industry.
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6. |
What if it is too negative? Managing emotions in the organization
, Pages: 1489-1498 Saqib Rehman, Muhammad Ali Hamza, Leena Anum, Farah Sheikh Zaid, Ahmed Hussain Khan and Zahida Farooq PDF (288 K) |
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Abstract:
Hospitality industry always looks for the exhibition of positive emotions from employees’ side and employees display it through suppressing negative emotions (surface acting) or expressing positive emotions (deep acting). The aim of this study is to examine the impact of emotional labor strategies on emotional exhaustion of employees through moderating effect of perceived organizational support. The study uses a sample of 190 employees of chain hotels situated in Lahore, Pakistan. Results concludes that hotels in hospitality sector should value the emotions of frontline employees to prevent them from getting emotionally exhausted, so they could serve the customers’ productively. Similarly, if organizations develop a mechanism and system that enhance the positive perception of organizational support among employees, it will decrease the adverse consequences of emotional labor. This research could be carried out in other service sectors like education, health, banking, airlines etc. where frontline employees matter a lot for organizational image.
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7. |
Engaging employees through compensation fairness, job Involvement, organizational commitment: The roles of employee spirituality
, Pages: 1499-1508 Achmad Sudiro, Agung Nugroho Adi and R. Moh. Ikmal Fakhri PDF (288 K) |
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Abstract:
This paper aims to investigate the role of Employee Spirituality to moderate between Compensation fairness and Employee Engagement, Job involvement and Employee Engagement, organizational commitment, and employee engagement. In this survey, 279 respondents were collected with a 75 percent response rate (139 respondents) from May to July 2020 and a 93.3 percent rate (140 questionnaires) from August until September 2020. Validity used Confirmatory Factor Analysis used KMO and Bartlett’s test, and the reliability test was based on Cronbach-Alpha. Moreover, Kolmogorov-Smirnov test is used for normality test, Park test is implemented for Heteroscedasticity and Multicollinearity test. Moderator Regression Analysis is used to identify the moderator types. The results indicate that Employee Spirituality fully moderated (Pure moderator) between Compensation fairness and Employee Engagement and between Organizational Commitment and Employee Engagement. Moreover, Employee Spirituality partially moderated between Job Involvement and Employee Engagement. The research suggests to implement the model in a narrow scope and considers many variables outside the Compensation fairness, Job Involvement, and Organizational Commitment.
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8. |
The role of knowledge sharing, trust as mediation on servant leadership and job performance
, Pages: 1509-1520 Kadarusman Kadarusman and Bunyamin Bunyamin PDF (288 K) |
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Abstract:
This study analyzes the effect of servant leadership on job performance with, trust and knowledge sharing as mediating variables. The research is classified in the quantitative analysis used to test the significance between latent variables. The study sample includes 164 of the STIE Malangkucecwara postgraduate program alumni from 2010 to 2019. Data are collected through an online questionnaire and the SmartPls processes the results. The results show that job performance was directly affected by servant leadership. Trust and knowledge sharing are proven as variables that mediate the influence between servant leadership and job performance with the nature of full mediation. Serving leadership tends to increase employee trust in leaders and organizations and stimulates a culture of sharing knowledge to increase employee job performance. The results can be a basis for further studies in the field of management, especially those related to servant leadership, and as material for practical understanding for leaders in various areas of the organization.
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9. |
The impact of strategic agility on employees’ performance in commercial banks in Jordan
, Pages: 1521-1526 Mohammad Izzat Al Halalmeh PDF (288 K) |
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This study aimed to determine strategic agility impact on employees’ performance in commercial banks in Jordan. A self-administrated questionnaire was developed according to research objective and hypotheses. The research population consisted of all managerial employees in Jordanian commercial banks. A random sample was selected consisting of 250 staff members who have senior administrative and supervisory positions in the commercial banks. Statistical techniques were used to test the research hypotheses. The research concluded a set of outcomes, the most important is strategic agility with its dimensions have an impact on employee performance in the commercial banks in Jordan. The research also concluded that strategic agility dimensions (strategic sensitivity, core capabilities, clarity of vision, strategic goals information technology selection, and share responsibility) influence on employee's performance in commercial banks in Jordan. The study recommended that commercial banks in Jordan have to adopt strategic agility approach to improve their employee's performance. The commercial banks must exert their best efforts to rapidly adapt to surrounding environmental variables. Commercial banks have to pay attention to human capital, which plays a major role in achieving good performance.
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10. |
Exploring nexus among sensory marketing and repurchase intention: Application of S-O-R Model
, Pages: 1527-1536 Selvan Perumal, Jawad Ali and Hasnizam Shaarih PDF (288 K) |
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The primary objective of the present research is to examine the impact of touch and gustatory stimuli on airline image and repurchase intention. Furthermore, the present research examines the moderating role of price fairness and mediation impact of airline image. The researchers gather data from the customers of PIA and Airblue travelling abroad from Islamabad International Airport, Karachi International airport and Lahore International airport by employing multi-stage sampling technique. Total of 576 questionnaires was distributed among the respondents, and the response rate was 68.9%. For the analysis of data received, the researcher employed PLS-SEM. The finding of the study confirmed the significant impact of touch and gustatory stimuli on airline image and repurchase intention. Findings of the study revealed the mediating role of airline image among touch, gustatory and repurchase intention was significant as well. At the end, perceived price fairness also moderated the relationship of airline image and repurchase intention. The present study fills the gap of limited studies conducted in the past regarding sensory stimuli in the context of the airline industry, the role of airline image as a mediator under SOR model and moderating impact of perceived price. Findings of the present study are helpful for policymakers and practitioners of the airline industry in Pakistan to develop the strategy by which they can retain their customers on international routes.
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11. |
The effects of entrepreneurial values and entrepreneurial orientation, with environmental dynamism and resource availability as moderating variables, on the financial performance and its impacts on firms’ future intention: Empirical evidences from Indonesian state-owned enterprises
, Pages: 1537-1548 Sandiaga Salahuddin Uno, Hendrawan Supratikno, Gracia Shinta S. Ugut, Innocentius Bernarto, Ferdi Antonio and Yudistira Hasbullah PDF (288 K) |
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Abstract:
This study focuses specifically on the effect of Entrepreneurial Values and Entrepreneurial Orientation on Financial Performance of Indonesian state-owned enterprise and also incorporates Environmental Dynamism (ED) and Resource Availability (RA) as moderating variables which will influence the effect of (i) Entrepreneurial Orientation (EO) on Financial Performance (FP), (ii) Entrepreneurial Values (EV) on Financial Performance (FP), and (iii) Entrepreneurial Values (EV) on Entrepreneurial Orientation (EO). In addition, this study also provides a better understanding about the effect of Financial Performance on Intention to Sustainable Development (ITS) as well as Financial Performance on Intention to Collaboration (ITC) in Indonesian state-owned enterprises. The method of analysis used in this study is PLS-SEM methodology with purposive sampling method. The unit of analysis is all the state-owned enterprises listed which consists of 81 out of 106 state-owned enterprises, while the unit of observation is individuals from those state-owned enterprises (represented by the paired CEO and CFO who are originated from the same company). The findings of this study are that there is a significantly positive effect of: (i) EV on EO; (ii) EO on FP; (iii) FP on ITS; and (iv) FP on ITC. Meanwhile, (i) there is not any significantly positive effect of EV on FP, and (ii) there is no significant moderating effect of ED and RA on the relationship between (1) EV and FP, (2) EO and FP, as well as (3) EV and EO.
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12. |
Uncertainty of the business environment affecting business success due to the Covid-19 pandemic
, Pages: 1549-1556 Okky Rizkia Yustian PDF (288 K) |
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Abstract:
The purpose of this study was to analyze the influence of entrepreneurial competence and business environment on the business success of creative industry SMEs in West Java which were affected by Covid-19. Data collection was done using a questionnaire distributed to 254 respondents. Partial Least Square Structural Equation Modeling (PLS-SEM) was used to test the hypothesis. The results showed that entrepreneurial competence and business environment influenced the SMEs’ business success during the Covid-19 pandemic. This article also presents some managerial implications of the study.
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13. |
The effect of knowledge management process on the employee commitment: Evidence from digital marketing industry
, Pages: 1557-1564 Bui Thanh Khoa and Le Thi Kim Hoa PDF (288 K) |
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Abstract:
Knowledge management is a process of systematic and transparent creation, development and application of knowledge to maximize knowledge-related performance and business value from knowledge and available wisdom assets. Knowledge management is vitally important with business and one of the competitive advantages. The aim of the study is to find out the relationship between the knowledge management process and employees’ commitment in the digital marketing companies. Through the mix-method research, the research result pointed out that four dimensions of knowledge management process; i.e., Knowledge Acquisition, Knowledge Conversion, Knowledge Application, and Knowledge Protection, positively impact on the employee's commitment. Some managerial implications for the digital marketing businesses were proposed to improve the employee commitment based the knowledge management process.
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14. |
Assessment of managers’ proclivity for social dialogue in Bangladeshi Textile Industries
, Pages: 1565-1572 Lt Col Md Enamul Islam, Valliappan Raju and Barrister Shahrina Razzaque Juhi PDF (288 K) |
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Abstract:
This study examines the relationship of two important constructs (the belief and attitude constructs) with managers’ proclivity for using Social Dialogue – a tool for managing people at work (patronised by ILO) for maintaining peace and harmony in Bangladeshi textile industries. Managers’ personal belief and attitude within an organisation might affect the managerial responses towards social dialogue. The obtained data from the questionnaires are analysed through the 1st generation statistical packaged software (SPSS) and hypotheses are tested using Smart PLS software package well known as 2nd generation data analysis software. Analyses results strongly supported the relationship of the belief and attitude construct with managers’ proclivity for using social dialogue. The research surveyed three hundred fifty-one managers at 49 textile industries. The findings of this study suggest that the belief and attitude construct have a significant positive relationship with managers’ penchant for supporting social dialogue. The result of the paper provides managers with a credible argument to continually question their employee perceptions and objectively analyse whether their beliefs and attitudes impact their intention to use social dialogue. The selected sample should have been from strategic, tactical, and operational level of management that remains as a research limitation.
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15. |
The effect of psychological capital on team performance: The moderating role of leadership behavior in advertising agencies in Amman City
, Pages: 1573-1582 Nesreen Tayseer Ayed Abdallah Q. Bataineh and Mohammed Idris PDF (288 K) |
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Abstract:
This research aimed at identifying the impact of psychological capital dimensions (self-efficacy, hope, optimism and resilience) on team performance at advertising agencies operating in Amman city. Moreover, the study examines the moderating role of leadership behavior on the relationship between the psychological capital and team performance. The researchers rely on descriptive and analytical approach, where the research population consists of all employees working in thirteen advertising agencies operating in Amman city. Convenience sampling technique was applied to distribute (250) questionnaires on the research sample. To analyze the research data; the researchers used a set of statistical methods including Cronbach's alpha along with a normality test, standard deviation, exploratory factor analysis, confirmatory factor analysis, multiple regression, interactive hierarchical regression and process procedures methods using SPSS-V20 and AMOS-V23. The results indicate that there was a statistically impact of psychological capital dimensions (self-efficacy, hope, optimism and resilience) on team performance in advertising agencies operating in Amman city. There was also a significant and role for leadership behavior as moderating variable between psychological capital dimensions and team performance.
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16. |
Effectiveness of psychometric tests for the selection of personnel in jobs in the retail sector
, Pages: 1583-1590 Cristian Chipana-Castillo, Gabriela-Jhennyfer Miranda-Roca and Wagner Vicente-Ramos PDF (288 K) |
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The aim of this study was to determine the effectiveness of psychometric tests in the selection of personnel in retail sector jobs. The study used the scientific deductive method of explanatory level, with non-experimental design on companies in the retail sector in the region of Junín, Peru. The most relevant psychometric tests in the study was the interview whose intention was to go into the life of the interviewee ensuring, suggestions, opinions and behavioral attitudes, knowledge tests to assess the capabilities and skills of the candidate and finally personality tests that allow to know the working relationship, performance, satisfaction and staff turnover. The results generated through structural equations, show that the interview, positively influences the selection of personnel (p≤0.05). In relation to knowledge tests based on IQ, the results reveal that it had a positive impact on personnel selection (p≤0.05). Finally, personality tests based on psychological traits, significantly influence in personnel selection (p≤0.05). The conclusion of the study indicates that the interview, knowledge tests and personality tests in the selection of personnel contribute to the efficiency of the human resources area, thus optimizing the resources of the organization.
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17. |
Considering business perception in assessing e-service quality in the Jordanian government
, Pages: 1591-1600 Wesam Alabdallat and Omar Alhawari PDF (288 K) |
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Considering the speedy developments of e-services usages, countries are thriving to present better e-government services; particularly, regarding the business sector. Therefore, the matter of evaluating e-government service quality from the business perspective has become an important issue to study. This paper discussed how the business sector perceive the e-services provided by Jordanian government, which is basically derived based on the lack of literature and models addressing such issue. In this regard, this study aims to fill this existed gap. To tackle this problem, a conceptual framework of SERVQUAL questionnaire was developed and proposed. Then, the proposed model was verified and validated. The results of this paper concluded that business perceives different gaps between the actual and anticipated e-services in which the actual recorded less than the anticipated. Additionally, the gaps revealed in the developed SERVQUAL model, which included five dimensions showed, that only one element was found to be statistically insignificant and that is the Security and Privacy. Finally, the proposed model was revised and modified.
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18. |
Pension and retirement intentions as determinants of employee engagement and productivity
, Pages: 1601-1606 Nur Hasan Kurniawan, Mahmuddin Yasin and Hamidah PDF (288 K) |
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The issue of pension funds is not only a financial matter, but also a human resource. Pension funds do not stand alone, but are assumed to be related to other human resource (HR) variables. Starting from this background, this study aims to examine the effect of the occupational pension scheme (OPS) and retirement intentions (RI) variables partially on employee productivity (EP) directly or through employee engagement (EE), the effect of OPS on RI, and the effect of OPS on EP through RI. Post-positivist is the research paradigm, with a quantitative research approach, with explanatory causal types and statistical studies. Dapenma-Pamsi is selected as the location of this research and we choose the Joint Pension Fund of municipal waterwork which are located in six provinces in Java Island. The sampling technique for this study was proportionate stratified random sampling, with a total sample of 500 active Dapenma-Pamsi participants in six provinces in Java. The research instrument was a questionnaire with a Likert scale of 1-7. The data analysis technique used SEM-AMOS. The results of the study are supported by ten research hypotheses. The novelty of this research is the integration of variables rooted in the discipline of financial management and variables from the discipline of human resource management. This research is also could help Indonesia Government foster the growth of Private Pension Fund Program in Indonesia.
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19. |
Green purchase intention: The power of success in green marketing promotion
, Pages: 1607-1620 Fauziyah Nur Jamal, Norfaridatul Akmaliah Othman, Raden Chairul Saleh and Safira Chairunnisa PDF (288 K) |
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The development of green marketing has received the attention of various levels of business around the world. The promotion of green marketing is now shaping all business sectors' practices, including the property industry. Yogyakarta is one of the cities whose industry has been developing so fast. This study explored green purchase intention to succeed in green marketing promotion. It examined how the relationship between green purchase intention with the variables supporting it and measuring its value. This research was completed with two methods: identifying the relationship between the green purchase intention variables (endogenous) with variables and their indicators (exogenous) that affect the value of green purchase intention. The identification using structural equation modelling. While the measurement of green purchase intention values was carried out using a dynamic system simulation. The data was collected through the survey method on 400 sample sizes. The results obtained, a significant relationship between 4 exogenous variables and the endogenous variable and also obtained some prediction value per unit time.
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20. |
Impact of organisational factors on tacit knowledge sharing in HEIs: Focusing the mediating role of KM system quality
, Pages: 1621-1628 Haleema Hassan PDF (288 K) |
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Higher Education Institutions (HEIs) greatly relies on tacit knowledge sharing. Hence, it is important to investigate the means of promoting knowledge retention. The growth of technology in knowledge management system triggers the transformation of knowledge quality to leverage institutional knowledge. HEIs as knowledge provider needs a knowledge sharing network which can meet the demands of changing knowledge. This paper aims to study the mediating role of knowledge management (KM) system quality between organizational factors and tacit knowledge sharing among academics of HEIs. Barron and Kenny method was used to measure the direct and indirect influence of KM system quality between organisational factors and tacit knowledge sharing. The prelude findings reveal that knowledge management system was effective through organisational factors which promote tacit knowledge sharing among academics of HEIs.
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21. |
Consumers’ attitudes towards purchase intention for local brand automobiles manufactured in Malaysia
, Pages: 1629-1638 Anyanwu Hilary Chinedu, Sharifah Azizah Haron, Ahmad Hariza Hashim and Jo Ann Ho PDF (288 K) |
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Abstract:
The damaging effects of market globalization towards developing countries necessitate the exhibition of favorable attitudes towards purchase intention for local brand automobiles manufactured locally. With the application of moral foundation theory (MFT), a quantitative and cross-sectional study that involved 373 Proton potential consumers through a mall intercept survey in Malaysia was analyzed. The results show that Proton’s potential consumers had favorable attitudes towards purchase intention for Proton automobiles. Subsequent to a high mean score of collectivism and a moderate mean score of ethnocentrism, Proton potential consumers’ ethnocentric tendency offers a contradiction to extant literatures on consumer ethnocentrism in developing countries. Thus, our study posits that consumers from collectivistic societies are ethnocentric and further display favorable attitudes towards local products. Additionally, the predictive effects of consumer ethnocentrism and collectivism on attitudes towards purchase intention for local brand automobiles manufactured locally were ascertained. Our findings validated the applicability of MFT in explaining consumers’ attitudes towards local products. Other implications are also discussed.
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22. |
The role of organizational DNA in enhancing the strategic balance in commercial banks in Madaba
, Pages: 1639-1650 Ziad Ali Eid Alshawabkeh PDF (288 K) |
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The present study aimed to explore the role of organizational DNA in enhancing the strategic balance in commercial banks in Madaba. The strategic balance is represented by organizational culture, human resources, customers and competitors. The researcher developed a thirty-item questionnaire and distributed to 87 employees in the commercial banks in Madaba where 74 forms were retrieved and 4 forms were valid for analysis. Several results were reached. For instance, the organizational DNA level in the targeted banks is high, the strategic balance level in the targeted banks is high. Organizational DNA level has a statistically significant impact (α ≤ 5%) on strategic balance dimensions, i.e., organizational culture, human resources, customers and competitors, jointly and separately in commercial banks in Madaba. The researcher recommends providing more attention to competition by managements of banks and recommends conducting similar studies.
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23. |
The moderating effect of price consciousness on the relationship between green products purchase intention and customers’ purchase behavior: Does environmental knowledge matters?
, Pages: 1651-1658 Majdi Khaleeli,Nidhi Oswal and Hani Sleem PDF (288 K) |
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Abstract:
This research intends to explore the relationship between subjective and objective environmental knowledge and green products purchase intention and if green products purchase intention leads to green products actual purchase behavior in the context of UAE consumers. It also intends to explore the moderating effect of Price consciousness on the relationship between green products purchase intention and green products actual purchase behavior. A self-administered questionnaire used to collect the data about the study variables, 186 respondents from UAE participated in this research and data analyzed using Statistical Package for Social Sciences (SPSS) version 22. The findings of this research indicate that Subjective and Objective Environmental Knowledge were determinants of Green Products Purchase Intention, and that Purchase Intention was positively and significantly associated with actual Purchase Behavior. No significant relationship found of price consciousness as a moderator.
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24. |
Management of Academic Advising in Higher Educational Institutions during COVID-19 Pandemic
, Pages: 1659-1666 Rabab Ali Abumalloh, Azzah Ibrahim Alghamdi, Nedaa Azzam and Abeer Rafi’i Al Abdulraheem PDF (288 K) |
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Abstract:
COVID -19 pandemic has a huge global impact on education over the world. Many countries decided to close universities, colleges, and schools to limit the spread of this disease. Almost 91% of students worldwide have shifted to online education. Educational institutions have struggled to provide their students with suitable online learning and assessment tools. As a new experience for both teachers and students, Imam Abdulrahman Bin Faisal University has set new online academic services to make it possible and easy for students to get the help they need and to overcome the new obstacles they are facing. The purpose of this study is to gain a deeper understanding of student satisfaction with their academic advising in light of the new emerging situation. Additionally, direc-tions were presented for the academic advising section members to allow them to manage the unit appropriately. To achieve that, students were clustered regarding their level of satisfaction with the provided services. Students’ answers were collected through an online questionnaire and the data were analyzed and segmented using the k-mean clustering technique. Regarding results, recommendations for improvements were suggested and action plans were prepared.
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25. |
Does motivation play moderating role on organizational citizenship behavior? Evidence from Indonesian telecommunication firms
, Pages: 1667-1676 Maria Grace Herlina and Nopriadi Saputra PDF (288 K) |
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Abstract:
Highly competitive and continuous business changes in telecommunication industry make organizational citizenship behavior (OCB) strategically important. This research aims to test the impact of transformational leadership of the direct supervisor on working motivation of the employees. Does supervisor's leadership capability impact on employees' work motivation more intrinsically or extrinsically? The study was conducted in an Indonesian telecommunication company which provides television cable and high-speed internet services for the high-rise building in Java and Sumatra. It involved 199 employees as the respondents. The collected data was analyzed with structural equation modelling approach. The statistical test has proved that transformational leadership has a positive impact on work motivation and organizational citizenship behavior. The motivation – both extrinsic motivation and intrinsic motivation, impacts on organizational citizenship behavior significantly. Although transformational does impact on organizational citizenship behavior both directly and indirectly, but the working motivation does not play a mediating role in the relationship between transformation leadership and organizational citizenship behavior.
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26. |
Carbon sequestration and its impact on rice farming economic value: The quasi-experiment
, Pages: 1677-1688 Nandang Najmulmunir, Nana Danapriatna, Dwi Purwoko and Ujang Maman PDF (288 K) |
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Abstract:
The increasing level of the number of carbon dioxide will raise temperature on the earth and causes global climate changes. Paris agreement has responded global warming by doing mitigation, and Indonesian Government has ratified the suggestion. This research aims to determine the rice cultivation technology system which effectively could absorb the carbon dioxide into the form of biomass and C-organic in the earth. Applying the quasi-experiment by three types of technological systems – and it was conducted in farming area of Sukakarya District, Bekasi Regency, Indonesia – the research proved the T2 (IPAT-TS planting system) – in which it applies a minimum spacing of 30 cm × 30 cm and a maximum of 50 cm × 50 cm, in aerobic soil conditions – yields the highest number of biomass straw, C-Organic, and harvest dry grain and economically gives the highest profit margin. Therefore, the research recommends the adoption of T2 as mass common farming practice especially in entisolic soil types.
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27. |
The effect of soft skills, ethics, and value on the willingness of employers to continue recruiting UMT graduates
, Pages: 1689-1698 Abdul Hafaz Ngah, Nurul Izni Kamalrulzaman, Fauzayani Ibrahim, Noor Azuan Abu Osman and Nur Asma Ariffin PDF (288 K) |
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Abstract:
This study aims to investigate the effect of soft skills and ethics and value on the employers’ willingness to continue recruiting Universiti Malaysia Terengganu (UMT) graduates, together with the moderating effect of knowledge on the relationship between soft skills and the employers’ willingness to continue recruiting UMT graduates. The study’s respondents comprised of 208 employers in Malaysia who responded through an online survey using Google Forms. The survey data was then analyzed using the Partial Least Squares Structural Equation Modelling (PLS-SEM), indicating that soft skills positively affected the employers’ willingness to continue recruiting UMT graduates. Nevertheless, ethics and value were found to be insignificant factors on the employers’ willingness to continue recruiting UMT graduates. It was also revealed that knowledge had the moderating effect on the relationship between soft skills and the employers’ willingness to continue recruiting UMT graduates. Therefore, universities were recommended to invest in soft skills and knowledge education to ensure that graduates met the employers’ professional recruitment standards in areas of expertise.
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28. |
Strategic alignment maturity criteria as a catalyst for enhancing operational excellence in Jordanian industrial companies
, Pages: 1699-1706 Adel AL-Hashem and Tareq Abu Orabi PDF (288 K) |
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Abstract:
High convergence level of strategic alignment between business and information technology helps companies enhance operational excellence. This research aims to identify strategic alignment maturity criteria level and their impacts on operational excellence in Jordanian industrial companies. The population of the study consists of all managers at top and middle management and a purposive sample is used to answer questionnaire items. In this survey, 288 valid responses are collected for analysis using SPSS (20) and smart PLS "V. 3". The study reveals that there is a significantly positive impact of strategic alignment maturity criteria (communication, competency-value Measurement, governance, partnership, scope & architecture and skills) on operational excellence. The most maturity criteria have a mid-level of maturity except scope & architecture and competency-value measurement criteria which maintain a low level. Thus, the study concluded that the researched companies have to recognize the business value of information technology (IT) investment and harmonizing IT architecture with business structure.
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29. |
The effect of hedging exchange rate risk, interest rate risk and commodity price risk with derivative instruments on firm value
, Pages: 1707-1714 Nadhifah Almas, Chandra Wijaya, Fibria Indriati and Sekar Anindyaswari PDF (288 K) |
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Abstract:
The purpose of this paper is to analyze the effects of firm value on hedging for exchange rates, interest rates and commodity price risks using derivative instruments as well as examining different types of derivative instruments, including forward contract, future contract, option contract, and swap contract, used as hedging instruments to assess their various effects on firm value. The proxy used for the firm value variable is Tobin’s Q, and the ordinary least squares regression is employed for the research method. The study used 348 records from non-financial companies listed on the Indonesia Stock Exchange over the period 2015–2018. There are different results. First of all, the use of hedging for exchange rate risk with derivative instruments has a positive and significant effect on firm value. Secondly, the use of hedging for interest rate risk with derivative instruments has a negative but not significant effect on firm value. In addition, the use of hedging for commodity price risk with derivative instruments has a positive but not significant effect on firm value. Moreover, the effects from hedging using derivative contracts in general on firm value does not give results that are different from the use of hedging risk for exchange rates, interest rates and commodity prices with derivative instruments.
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