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Financial performance and service quality of Saudi Arabia banks: An analytical approach
, Available Online, April, 2024 Anis Ali and Anas A. Salameh PDF (360K) |
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Abstract: Service quality plays an important role in the enhancement of the satisfaction level of customers or consumers and the financial performance of business organizations. Customers expect excellence in service quality and the gap between the expectations and availability of the services determines the level of the service quality of the business organizations. The primary objective of the study is to measure the service quality of Saudi Arabian banks. An online questionnaire containing SERVQUAL dimensions was administered, and responses were analyzed by applying the F test two sample variances, and rank correlation. Financial information extracted from the selected Saudi Arabian banks for the period 2018 to 2022 and ROA (return on assets) and ROE (return on equity) were calculated to get the financial performance. The combined study of rank analysis of financial variables and SERQUAL variables indicates that financial performance is positively and moderately governed by the Tangibility, Assurance, and Empathy dimensions of service. Overall, the expectations of the bank clients are higher than the availability of services in Saudi Arabian banks. There is a need to improve the Reliability and Responsiveness to enhance the level of service quality in Saudi Arabian banks. DOI: 10.5267/j.uscm.2024.4.022 Keywords: Service quality, Customers Satisfaction, SERVQUAL, Financial performance, Banks, Saudi Arabia
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The mediating effect of TQM on the relationship between market orientation and organizational performance
, Available Online, April, 2024 Samar Sabra, Abdel-Aziz Ahmad Sharabati, Wasef Ibrahim Almajali, Bashar Almagharbeh, Mahmoud Allahham and Daher Raddad Alqurashi PDF (360K) |
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Abstract: The purpose of the present paper was to explore whether total quality management (TQM) mediated the influence of market orientation (MO) on organizational performance (OP). The study was conducted using a quantitative way of investigation with the help of the survey instrument as the primary tool for data collection. Firm ICT managers completed the survey, and the data collected was used to explore the pathways proposed. After having been collected, the data were screened using the SPSS 26 version, and the hypothesized correlations were tested using the same data. The results indicate that both MO and TQM had significant impacts on OP. Such a connection was also impacted by the implementation of TQM. The information and communication technology (ICT) industry is popular among developing countries and is considered as one of the most employers and tools that fasten economic progress. The results provide new insights into the relationships and impacts of MO and TQM on organizational performance to owners/managers, practitioners, and academicians in the ICT sector. The owners and managers can serve as the guidelines to make better decisions in implementing MO with TQM standards to outperform in all aspects and sustain market competition. The owners and managers are advised to develop better strategies to adopt MO and TQM plans into more effective and performance-oriented approaches. This study is the first to do empirical research on the connections between overall quality management, market orientation, and organizational performance in the ICT sector of an Arab developing country. DOI: 10.5267/j.uscm.2024.4.021 Keywords: Market orientation, Quality management, Organizational performance, ICT sector, Jordan
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Does ownership structure affect the evaluation of going concerns in Jordan? A dynamic panel data study
, Available Online, April, 2024 Amer Mohd Al_hazimeh, Bilal Nayef Zureigat, Rafat Al-Batayneh, Awn Metlib Al Shbail, Omar Mohd and Mohammad Issa Alzoubi PDF (360K) |
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Abstract: The purpose of this investigation was to establish the connection between ownership arrangement and valuation of the ability of a business to carry on. The investigation's goal is to clarify how various ownership forms affect how to assess a company's ability to remain in business. The listed firms at ASE throughout the year 2016–2022, according to this study of 65 covers the years 2016–2022, a dynamic panel system GMM estimation, had demonstrated a substantial degree of ownership structure in line with higher going concern awareness and implementation in Jordan. This study indicated that family ownership, foreign ownership, and block holder ownership were particularly important in affecting Jordan's going concern. This study explores the complex relationship between ownership forms and a company's ability to continue operating. In light of our findings, it is crucial for both practitioners and policymakers to adopt a thoughtful and nuanced approach when assessing the continued viability of businesses. This involves considering the unique ownership structures and governance mechanisms of each company. DOI: 10.5267/j.uscm.2024.4.020 Keywords: Ownership Structure, Going Concern Evaluation, Dynamic Panel Data, Jordan
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Measuring cloud information systems’ effect on financial information quality using the information system success model: Evidence from Saudi Arabia
, Available Online, April, 2024 Hesham Albarrak, Eid M Alotaibi and Awwad Alnesafi PDF (360K) |
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Abstract: This paper explores the effects of cloud information systems on the quality of financial reporting within Saudi Arabian enterprises, utilizing the DeLone and McLean Information Systems Success Model as its theoretical foundation. The central inquiry of this research assesses the influence of cloud information systems on the quality of financial data. It hypothesizes a beneficial correlation between these elements. The study involved 203 auditors from Saudi accounting firms, and the findings underscored a significant positive influence of the model's six dimensions on financial information quality. The utilization of cloud information systems appears to bolster financial reporting quality in organizations. This research enriches existing literature by empirically validating the positive effects of cloud information systems on financial data quality in Saudi contexts. Additionally, it underscores the practical utility of the IS Success Model in evaluating the efficacy of cloud information systems in enhancing financial information quality. These insights are particularly valuable for managers and policymakers contemplating the adoption of cloud-based systems to augment their financial reporting processes. DOI: 10.5267/j.uscm.2024.4.019 Keywords: Financial information quality, Cloud information systems, Information systems success model, Accounting information systems
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Enhancing urban ecosystem services: A stakeholder-centric analysis of green supply chain management and urban forest management quality in Palangka Raya
, Available Online, April, 2024 Jovan Sofyan, I Nyoman Sudyana, Berkat, Mahdi Santoso, Fengky Florante Adji, Alpian and Bambang S. Lautt PDF (360K) |
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Abstract: This quantitative study employs Structural Equation Modeling (SEM) to investigate the intricate relationships between stakeholder participation, green supply chain management, urban forest management quality, and ecosystem service quality in Palangkaraya, Indonesia. Survey data collected from stakeholders engaged in urban forest management and environmental conservation efforts were subjected to Confirmatory Factor Analysis (CFA) to validate the measurement model. Path Analysis was then conducted to explore direct and mediated effects, with a focus on the mediating role of urban forest management quality as assessed through SEM. The findings reveal significant positive relationships between stakeholder participation, green supply chain management, urban forest management quality, and ecosystem service quality. Notably, urban forest management quality emerges as a mediator between stakeholder participation and ecosystem service quality, as well as between green supply chain management and ecosystem service quality. This study contributes to the empirical understanding of urban environmental management dynamics, offering insights that can inform policy and practice for promoting environmental sustainability and enhancing ecosystem service provision in Palangkaraya. DOI: 10.5267/j.uscm.2024.4.018 Keywords: Stakeholder participation, Green supply chain management, Urban forest management, Ecosystem service quality
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Enhancing supply chain performance of Saudi hospitals through resilience: The roles of supply chain integration and innovation
, Available Online, April, 2024 Faouzi Ayadi PDF (360K) |
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Abstract: This study aims at investigating the roles of supply chain integration and innovation on supply chain performance through a mediation mechanism of supply chain. This study develops a theoretical framework based on resource-based view and dynamic capability theory. Based on a quantitative study of 214 Saudi hospitals, an empirical analysis was made using a structural equation modelling with AMOS. Results revealed that supply chain integration and innovation positively affect supply chain resilience and performance. In addition, supply chain resilience has a positive and significant relationship with supply chain performance. Most significantly, the relationships of supply chain integration and of innovation to supply chain performance were found to be partially mediated by supply chain resilience. These results showed that integration and innovation have direct effects to improve supply chain performance and indirect ones when hospitals make efforts in developing their resilience. This study is important for top managers of Saudi hospitals to integrate their supply chains and innovate them to improve their resilience and performance. DOI: 10.5267/j.uscm.2024.4.017 Keywords: Supply Chain Management, Supply Chain Integration and Innovation, Supply Chain Resilience, Hospital Supply Chain Performance, Saudi Arabian Hospitals
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Contextual the technological factors that impact the performance of small and medium enterprises (SMEs) in UAE
, Available Online, April, 2024 Mariam Alsuwaidi and Muhammad Alshurideh PDF (360K) |
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Abstract: The study relied on analyzing the relationship between several factors that represent technological factors (Technology orientation, Utilizing new knowledge Technology Adoption, Knowledge compatibility, Technological capabilities and Technological collaboration) as independent factors and the level of performance as a dependent factor in medium and small-sized companies in the UAE economy. The inferential approach was followed in the study by analyzing the significance of the sampling results that were reached using structural equations based on the Partial Least Squares method (Pls) using the Smart Plus package, which was used to analyze the path between the six factors as independent factors and the performance factor as a dependent factor. The study applied this methodology to a sample of 250 individuals working in medium and small-sized companies in the UAE economy. The study concluded that the most closely related to performance was Technological Collaboration with an effect size of 72.3%. However, the least related factor was Technology orientation, with an effect factor of 34.4%, while the correlation of the other four factors with performance was medium (between 50% and 63%). DOI: 10.5267/j.uscm.2024.4.016 Keywords: Medium and small companies, Technological factors, Economic potential, Performance, Technology orientation, Utilize new knowledge, Technology Adoption, Knowledge compatibility, Technological capabilities, Technological collaboration
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Linking of digital supply chains and digital transformation on the competitiveness of government companies in the supply chain 4.0 era
, Available Online, April, 2024 Siwi Dyah Ratnasari, Yupono Bagyo, Windhu Putra, Irmawati, Soetji Andari, Elly Kuntjorowati, Dingse Pandiangan and Sushardi PDF (360K) |
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Abstract: In the ever-growing digital era, technology has changed various aspects of human life, including the way governments manage supply chains in procuring goods and services. Digital transformation has opened new opportunities to increase efficiency, transparency, and accountability in procurement in government companies. This research aims to investigate the relationship between digital supply chains and competitiveness and the relationship between digital transformation and the competitiveness of government companies. This type of research is quantitative through survey methods. The population of this research is employees of government logistics companies who are responsible for supply chain processes, have digital activities and implement Enterprise Resource Planning (ERP). The research questionnaire was designed using a Likert scale of 1 to 9, a scale of 1 indicating strongly disagree and a scale of 9 indicating strongly agree. Questionnaires were distributed via social media to 780 employees of government logistics companies related to supply chain processes, respondents were determined using a simple random sampling method. Of the 780 questionnaires that were returned, 570 were returned for analysis. Data analysis uses the partial least square-structural equation modelling (PLS-SEM) method with data analysis tools, namely SmartPLS 3.0. The data analysis stages are reliability, validity and hypothesis testing. The independent variables of this research are digital supply chain and digital transformation. The dependent variable is the company's competitiveness. The results of this research show that digital supply chains have a positive and significant relationship to competitiveness and digital transformation has a positive and significant relationship to competitiveness. By utilizing digital technology optimally, companies can obtain several extraordinary benefits. Among other things, companies will be able to expand markets and increase revenue more effectively. Apart from that, digital technology also makes it easier to monitor business activities, create structured financial reports, and reduce costs, especially in terms of marketing, logistics and shipping. DOI: 10.5267/j.uscm.2024.4.015 Keywords: Digital supply chain, Digital transformation, Competitiveness, PLS-SEM, Government companies
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The development of green open spaces and ecological patterns on the ecological supply chain and its implications for environmental sustainability
, Available Online, April, 2024 Desivera Tri Rahayu, I Nyoman Sudyana, Berkat, Noor Hamidah, Saputera and Bambang S. Lautt PDF (360K) |
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Abstract: This study aims to explore the interrelationships between Green Open Spaces, Ecological Patterns, the Ecological Supply Chain, and Environmental Sustainability in urban ecosystems. A quantitative research approach employing a cross-sectional design was utilized. Data were collected through surveys and field observations from urban residents with access to green spaces. Structural Equation Modeling (SEM) with Smart PLS was used for data analysis. The findings indicate significant impacts of Green Open Spaces and Ecological Patterns on both the Ecological Supply Chain and Environmental Sustainability. Moreover, the Ecological Supply Chain mediates the relationship between Green Open Spaces/Ecological Patterns and Environmental Sustainability. Limitations include the focus on a specific geographical area and potential biases in self-reported data. This study contributes to ecological theory by emphasizing the interconnectedness between ecological elements and their influence on Environmental Sustainability. Practically, it provides insights for urban planning and conservation efforts, highlighting the importance of preserving natural habitats within urban environments. The findings also underscore the need for holistic approaches to ecosystem management and sustainability. The novel aspect of this study lies in its examination of the mediating role of the Ecological Supply Chain in the relationship between ecological elements and Environmental Sustainability, offering new insights into the mechanisms driving ecosystem dynamics in urban settings. DOI: 10.5267/j.uscm.2024.4.014 Keywords: Green Open Spaces, Ecological Patterns, Ecological Supply Chain, Environmental Sustainability
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