Abstract: The objective of this study was to examine the role of Industry 4.0 in the sustainable supply chain (SSC). The relationship between Industry 4.0, data storage, data assessment, performance evaluation, data inquiry and SSC were examined. To achieve the study objective, the mediation effect of data storage, data assessment, performance evaluation and data inquiry between Industry 4.0 and SSC was examined. Employees of textile companies were selected for data collection in Indonesia. Results of the study highlighted that Industry 4.0 had a significant positive effect on SSC. Better implementation of Industry 4.0 showed a positive effect on SSC. In addition to this, Industry 4.0 had a positive effect on data storage, data assessment, performance evaluation and data inquiry. Finally, data storage, data assessment, performance evaluation and data inquiry had a positive effect on SSC.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The aim of the study is to examine The Mediating Role of Organizational Capabilities on the relationship between Lean Supply Chain and Operational Performance. The study population consisted of the managers in the upper and middle management of industrial companies listed on the Amman Stock Exchange, which (84) companies. To achieve the study objectives, a questionnaire was formulated to measure the variables of the study. Data were primarily gathered through self-reported questionnaires created by Google Forms The structural model was used to test the study hypotheses. The study results show that Organizational Capabilities mediate the relationship between Lean Supply Chain and Operational Performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The main objective was to examine the impact of social norms, habits, and perceived behavioral control towards intention and its impact on energy-saving behavior. Also, the direct effects of habits and perceived behavioral control were examined towards energy-saving behavior. The target population was based on citizens of Saudi Arabia while the data collection was conducted using a quantitative approach. The purposive sampling was used, and data was analyzed using PLS-SEM using SmartPLS 3.2.8. The results show that habits had insignificant impact on energy-saving behavior. The habits had a significant impact on intention. The intention had an impact on energy-saving behavior. The perceived behavioral control had an impact on intention. The social norms had an impact on intention. We recommend that people should enhance their perceived behavioral control by believing on their attitude and feelings towards developing positive intentions that further leads towards energy saving behavior.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Halal food is food whose halal status is regulated by sharia institutions such as LPPOM MUI which is set by the government. The halal status of food must be traced from the process of raw materials, processing, packaging, transportation, and distribution to the final consumer. It is difficult to trace the certainty of halal food, especially beef in Medan City because the supply chain information from upstream to downstream is not transparent. To increase the transparency of beef status and increase consumer confidence, especially Muslim consumers, a distributed and transparent system is needed, where many parties can access the status of food at any time. So Blockchain technology is used to help track the halal status of beef along the supply chain. The purpose of this study is to design a system to obtain information certainty that beef distributed along the supply chain is halal and safe for consumption by utilizing Blockchain technology and to increase public safety and trust in the LPPOM MUI halal certification system. Based on the discussion and research analysis, it is known that the information in the halal beef supply chain in Medan City uses blockchain technology designed with a data security system using smart contracts, where information that has been stored cannot be changed by any party. so that there is a guarantee of information security in the beef supply chain in the city of Medan. This research is expected to support transparency, security, and certainty of information about halal beef in Medan City.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: With growing concerns about healthcare services especially during and after the Covid-19 pandemic, hospitals are compelled to provide non-traditional forms of quality services. Total quality management (TQM) practices are gaining attention and becoming a driving force to improve quality performance. This research aims to investigate the impact of TQM practices and quality performance in Jordanian public hospitals. The research used an online survey to collect data from 222 respondents from several public hospitals in Jordan. The results of structural equation modeling (SEM) confirms a positive relationship between supplier quality management, customer focus, and quality performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aims to examine the effect of entrepreneurial strategy on organizational performance, the effect of social capital on organizational performance with sustainable supply chain management as a mediating variable. Sustainable supply chain management has an important influence on organizational measurement in various industries. It is used in considering environmental impacts and supplier responsibilities. The population in the current study were 390 logistics managers of companies in the manufacturing industry in Indonesia. The sample in this study was taken by purposive sampling, namely the sampling method based on certain criteria and considerations. In this study, hypothesis testing used the Partial Least Square (PLS) analysis technique with the SmartPLS 3.0 application. The data collection technique used is an online survey. The survey was carried out by distributing online questionnaires designed using the 1 to 7 Likert method to managers in the logistics section of the manufacturing industry. The stages of data analysis were to test convergent validity, discriminant validity test, goodness fit model test to meet the R-square value and test the hypothesis. The results show that entrepreneurial strategy and social capital had an influence on organizational performance and sustainable supply chain management. In addition, sustainable supply chain management mediates between organizational performance and entrepreneurial strategy, while social capital sustainable supply chain management does not mediate the organizational performance variables.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aimed to examine the effect of integrating Business Intelligence (BI) into the supply chain on supply chain agility, within the Jordanian manufacturing sector. Based on the resource-based view of the firm, this study developed and examined a research model, to achieve its goal. The impact of three dimensions of BI including managerial, technical, and cultural competencies was examined. Using an electronic questionnaire, data was gathered from 462 administrative personnel and employees. Structural equation modeling techniques were employed to analyze the data. Results revealed that the three dimensions of BI have statistically significant positive direct effects on supply chain agility. In addition to that, the results revealed that BI cultural competence has statistically significant positive direct effects on BI technical and managerial competencies. This study contributes to the literature on the role of BI in promoting supply chain agility, from the perspective of a developing country. The findings of this study are expected to help organizations' administrations in making better decisions regarding employing BI to achieve an agile supply chain.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The increasing variety of types of food circulating in Bekasi, has both positive and negative impacts at the same time. The positive impact is the increasing variety of food choices owned by Bekasi residents. In addition, the negative impact is that there is often no guarantee of halalness for the foods offered, both in terms of raw materials, processes and presentations. This study aims to determine the effect of internal control of raw materials and production planning on the smooth process of SMEs, especially based on halal food in Bekasi. The study involved 49 SME entrepreneurs in Bekasi and processed data using the multivariate statistical method and path analysis. The results show that in very specific cases, namely halal food products, internal control and production process planning had a positive influence on the smoothness of the production process and business competitiveness.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The main objective of this research is to examine the effect of environmental concern, subjective environmental knowledge towards green purchasing intentions. Also, this study has examined the moderation role of green skepticism towards these relationships. The population of this research is consumers of green purchasing in Saudi Arabia’s manufacturing industry. The quantitative approach using convenience sampling has been used for data collection. The PLS-SEM using SmartPLS 3.2.8 was used. Environmental concern has a significantly positive effect on green purchasing intention while significantly negative effect on subjective environmental knowledge and lastly, subjective environmental knowledge has significantly positive effect on green purchasing intention. Furthermore, green skepticism does not moderate the effect of subjective environmental knowledge on green purchasing intention and the effect of environmental concern on subjective environmental knowledge; however, green skepticism significantly decreases the effect of environmental concern on green purchase intention. The managers are recommended to provide environmental programs towards consumers that can increase their environmental concerns and lead to gaining proper knowledge and awareness.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims to assess the impact of lean and agile operational strategies on improving order winners in the food service industry in the UAE. Research disclosed a few attributes with a dimensional review of lean and agile strategies that enhance strategic alignment in the food service industry of UAE to achieve the maximum benefits that have never been identified in research before. Data from 85 Sharjah-based food service companies were used for the analysis. A quantitative method with descriptive, causal and exploratory research design was used, along with convenient cluster sampling. A valid sample size of 255 respondents was used to assess the model through regression and ANOVA using SPSS. Research findings show a significant direct impact of lean strategies on order winners, and agile strategies significantly positively impact order winners. In contrast, both variables have a significant direct impact on order winners. This research is limited to assessing the impact of lean and agile strategies to achieve maximum order winners. Future research should consider a manufacturing industry to increase generalizability and a comprehensive focus on the lean and agile dimensional impact on competitive advantage. Customer loyalty and satisfaction lead a business toward order winners. An exemplary implementation of lean and agile strategies can translate into high business performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Medium and large industries are vital businesses that have an important role in economic development and growth in Indonesia, with abundant job opportunities available in these industrial sectors. This study aims to examine the effect of supplier integration, internal integration, and relationship management to customer relationships on operational performance and business performance, and the role of operational performance variables as a mediation. The data taken were 210 respondents involved in various industries in Central Java, Indonesia and then analyzed and processed using IBM SPSS Statistic software version 24 and Smart PLS 3.0 (Smart Partial Least Square). The sampling technique used in this study was purposive sampling. Data obtained directly from respondents who met the characteristics of the population determined by distributing questionnaires. Based on the test analysis results, it was found that the supplier integration, internal integration, and relationship management to customer variables had a significant positive relationship on operational performance and business performance. It was also observed that operational performance mediated the effect of supplier integration, internal integration, and relationship management to customer on business performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The study aimed at exploring the impact of three smart innovative solutions, i.e., Internet-of-Things, Big Data Analytics, and Cloud Computing on supply chain performance. Collecting data by questionnaires administered to a sample consists of supply chain managers of industrial firms. The results pointed out that these three smart solutions significantly and positively lift firms’ supply chain performance. That is, the hypotheses that Internet-of-Things, Big Data Analytics, and Cloud Computing have significant impacts on supply chain performance were supported. Therefore, the study concluded that for industrial firms to improve supply chain performance, such smart solutions should be assessed and applied. The study contributes to both academics and practitioners through providing empirical results on concurrent impacts of three advanced technologies in supply chain management context.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims to empirically assess the impact of supply chain 4.0 and supply chain risk on organizational performance in the food manufacturing industry in the United Arab Emirates (UAE). Based on empirical evidence, only a few empirical research in supply chain 4.0 have been conducted. Additionally, they stress the significance of supply chain risk management assistance in enhancing organizational effectiveness. A quantitative technique with convenient cluster sampling was used to evaluate the variables. Data from 54 food manufacturing companies based in Ajman, UAE, was used. A sample size of 289 respondents was used for statistical analysis. The research findings revealed a strong link between the significant impact of supply chain4.0 and supply chain risk to improve organizational performance. The use of supply chain 4.0 in manufacturing organizations was the main focus of this study. The model can be modified to reflect other businesses worldwide, for instance, the retail or service sectors. The findings aid businesses in making better-informed decisions about adopting supply chain 4.0. According to the research findings, food manufacturing companies should initiate and advance their transition to supply chain 4.0 for them to be competitive, effective, and productive.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Total quality management (TQM) is a method of managing a bank. TQM, which is considered as a critical instrument, directs the strategy of developing work and increasing performance in order to generate profits through quality services and products. Therefore, this study aimed to examine the function of TQM in improving customer relations in Jordanian Islamic banks. Primary data was gathered by surveying 163 workers of Jordanian Islamic banks. A questionnaire was employed as the data-gathering technique. To do the descriptive statistical analysis, SPSS version 25 was employed. The findings show that there is a statistical association between Jordanian Islamic banks' TQM, which includes customer satisfaction, strategic planning, continuous improvement, and relationships with customers.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims to analyze the effect of supply chain organizational and supply agility on the performance of supply chain performance through the mediation role of the supply chain strategy in the retail industry. Retail business design creates novelty, it is very important for manufacturers to stay focused on producing goods. The presence of a retail shop will make it easier for consumers to get the goods and services they want. The research sample includes 180 companies or respondents. The results indicate that the supply chain strategy had no significant effect on the supply chain operational performance, while the other hypotheses were stated to be significant, and the supply chain strategy as a mediator had a positive and significant effect on the supply chain operations performance of retail shops. The research includes discovering that supply chain strategy bridges organizational supply chains and supplier agility performance in retail outlets. The research will directly contribute to the growing literature on innovation in supply chain management implementation of retail shops in Indonesia and other countries.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The effect of information security on the e-supply chain attracted attention to investigate its relationship with the mediating role of supply chain risk in the logistics and distribution industry in the United Arab Emirates (UAE). The proposed research explored the mediating effect of supply chain risk in the logistics and distribution industry, providing unique insights for future research, literature, and targeted sectors. A descriptive, causal and analytical design with quantitative research technique was applied to the proposed research model. A sample of 301 respondents from the managerial departments of 176 logistics and distribution companies in Dubai and Abu Dhabi was used to assess the research variables. The findings revealed that the impact of information systems was positively associated with the e-supply chain, while the indirect impact of supply chain risk significantly positively impacted the e-supply chain. The research is limited to assessing the supply chain risk as an intermediary. For future research, exploring the SC risk prevention strategies' impact on the E-supply chain is recommended. Research findings are anticipated to assist communities of practice in making better information security decisions in the context of e-supply chain by clearly implementing information security policies internally and externally to enhance e-supply chain performance and SC risk management.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Effective supply chain management (SCM) has become a potentially valuable way to secure competitive advantage and improve organizational performance because competition is no longer between organizations but between supply chains. This study examines the relationship between the influence of SCM practices on competitive advantage and organizational performance. The data for this study were collected from 165 employees in one of the SMEs in the Halal Agroindustry in Indonesia. Survey data were analyzed using partial least squares structural equation modeling (PLS-SEM). The results suggest that higher levels of SCM practices can lead to increased competitive advantage and improved organizational performance. Also, competitive advantage can have a direct positive impact on organizational performance. This study also confirms the mediating effect of competitive advantage on the relationship between SCM practices and organizational performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The importance of environmentally friendly issues related to manufacturing industry activities in Makassar City is currently a special concern. Green supply chain management integrates supply chain management with environmental management, so it is important to reduce environmental impacts. This study aims to determine the antecedents of green supply chain collaborative innovation on the performance of Small and Medium Enterprises in the Tourism Sector. Data was collected by distributing questionnaires. The unit of research analysis is Small and Medium Enterprises in the Tourism Sector in West Java. Respondents who were used as samples were 311 respondents. The analytical method used in testing the hypothesis is Partial Least Square (PLS). The results show: green supply chain management has a positive and significant effect on the performance of Small and Medium Enterprises in the Tourism Sector in West Java, green supply chain management mediates the effect of green innovation and transformational leadership on the performance of Small and Medium Enterprises in the Tourism Sector.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Cloud computing (CC) has been used in several industries and domains. However, the use of CC in governmental organization is still limited. The purpose of this study is to examine the CC usage among governmental organizations in Saudi Arabia. The population of this study are Information technology (IT) professionals working for governmental organizations in Saudi Arabia. Purposive sampling was used to collect the data from the respondents. The questionnaire was distributed, and 211 valid responses were collected. The analysis was conducted using Smart PLS 4.0. The findings showed that perceived usefulness (PU), perceived ease of use (PEOU), external influence, security but not privacy have significant effects on CC usage. The findings also showed that technological readiness moderated the effect of PU, external influence, and security on CC usage. Decision makers are recommended to enhance the perception of the benefit of CC and conduct more training courses to ease the usage of CC.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The aim of this study is to investigate the effect of supply chain risk management on supply chain resilience in the presence of Internet-of-Things as an intermediate variable. In other words, the study seeks to identify whether supply chain risk management completely affects supply chain resilience. Collecting data by a questionnaire from a sample composed of managers of Jordanian industrial firms, the results show that supply chain risk management has a direct and indirect effect on supply chain resilience through Internet-of-Things. These results do not support the hypothesis that supply chain risk management completely affects supply chain resilience and accepted the hypothesis that Internet-of-Things intervenes the effect of supply chain risk management on supply chain resilience. The study contributes to the literature through filling a research gap regarding the mediating role of Internet-of-Things in the relationship between supply chain risk management and supply chain resilience and contributes to the industry through instructing managers to adopt technologies such as Internet-of-Things to help their firms cope with supply chain risks.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This paper examines the impact of cyber resilience and supply chain (SC) robustness on supply chain performance in the UAE chemical industry. No prevailing empirical evidence makes this research unique and beneficial to the literature and future research related to cyber resilience in the chemical industry. Moreover, this research is a contemporary contribution to the research of the UAE chemical industry. The study applies a quantitative approach with causal, exploratory and analytical design. The magnitude of the industry is emphasized by choosing cluster sampling techniques. Data is collected from chemical manufacturing companies located in Abu Dhabi, UAE. A valid sample of 303 participants is used for data analysis. A positive direct impact with a significant level of cyber resilience and SC robustness on supply chain performance is found. Current hypothetical model assessment in one industry limits the research findings. It is recommended that other industries be investigated through longitudinal research. A system of diverse detection and defense mechanisms is required. For the chemical industry, an effective cyber security plan would strengthen resilience against cyberattacks and improve SC performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Each company will make every effort to improve productivity, efficiency, fast, easy service, and continue to create various new innovations to stay ahead and survive in the market. In addition to productivity and efficiency that need to be improved, companies must also understand and know what consumers need. This study aims to determine and explain the effect of information sharing and innovation in Supply Chain Management partially on company performance. Data was collected by distributing questionnaires. The unit of research analysis is the tourism sector SMEs in Bogor, West Java, Indonesia. Respondents who were used as samples were 210 people. The analytical method used in testing the hypothesis is Structural Equation Modeling (SEM) using Partial Least Square (PLS). This research has succeeded in proving the existence of mediation of information sharing and significant innovation in the relationship between supply chain management and performance.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The green economy with Islamic perspective is the primary discussion point in this study since it is seen as a potential solution to the current economic and environmental concerns. This study aims to analyze the Sustainability Performance of a nickel mine in North Maluku using Islamic economic perspective. A total of 80 mining workers in North Maluku were respondents in the study who were selected using the convenience sampling method. The results of data processing using structural equation modeling show that five of the six proposed hypotheses are empirically proven, the findings in this study indicate that the Sustainability Performance of nickel mining companies in North Maluku can be achieved through the practice of Green Human Resource Management which forms Health, Safety, Environmental Culture, and Green Supply Chain Management practices. The managerial implication of the findings in this study is that mining companies in North Maluku pay attention to recruitment supervision, training, and impose a system of rewards and punishments for workers related to safe work behavior and environmental preservation. In addition, the company also reports holding regular meetings with workers to socialize company policies related to work safety and environmental preservation. Finally, a license to carry out ISO certification to support the implementation of a supply chain that is environmentally sound and to have and carry out environmental program audits and support environmental-related regulations.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research constructs a mathematical scheme to explore replenishment-shipment decisions for a multiproduct producer-client coordinated finite production rate (FPR) model with the postponement, rework, and subcontracting plan. The considered multiple goods have a common component, and a batch FPR fabrication with postponement is planned to meet the annual multiproduct requirements. The first fabricating phase makes only the standard components needed for a batch and subcontracts a proportion of them (with additional cost) to expedite the process. In contrast, the second fabricating phase produces the finished multiple merchandise in sequence. The in-house rework processes with extra expense help retain the desirable quality. Each merchandise’s finished batch is transported to the clients in equal-sized numerous shipments. This study derives the optimal batch cycle length and transporting frequency by minimizing the overall fabricating-shipment expenses (including clients’ holding costs). This work offers a numerical example demonstrating various crucial system features influenced by the factors of subcontracting, postponement, rework, and transportation policies to facilitate managerial decision making in industries.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The purpose of this study is to explain how innovation capability influences business performance by mediating the effect of Covid-19 risk perception and entrepreneurial orientation. This study's population consists of MSMEs in Bali's tourism and creative industries. Purposive sampling was utilized to choose 90 managers of MSMEs in the tourist and creative economy sectors. Path Analysis with SEM-PLS was employed as the analytical approach. The findings revealed that the COVID-19 Risk Perception had a negative and significant impact on business performance, but the Entrepreneurship Orientation had a positive and significant impact. Furthermore, COVID-19 Risk Perception had a negative and significant impact on Innovation Capability; while the Entrepreneurship Orientation had a positive and significant effect on Innovation Capability; and Innovation Capability had a positive and significant impact on business performance. In addition, Innovation Capability was able to mediate the influence of COVID-19 Risk Perception and Entrepreneurship Orientation on business performance. Therefore, it is important for MSMEs in the tourism and creative economy sectors in Bali to improve their Entrepreneurship Orientation so that they are able to build higher innovation capabilities in order to improve business performance in facing the risks of the COVID-19 pandemic.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The continuity of the organization was disrupted when the COVID-19 pandemic hit the world in early 2020, and many organizations were forced to adapt to emergencies. Programs that have been developed for the long term must be modified to suit the situation. This paper aims to evaluate the impact of the pandemic and analyze the ongoing impact of transformational leadership on the distribution of organizational performance mediated by organizational learning, total quality management and quality assurance, and altruism as moderating variables. The study was conducted by using Partial Least Square to analyze the behavior of the highest leadership of the Child Welfare Institution (CWI) of the Ministry of Social Affairs of the Republic of Indonesia, with a sample of 185 accredited institutions throughout Indonesia. The results of the study indicate that several factors affect the process of evaluating organizational performance. The LKSAs need to improve the quality of their organization's performance by following the requirements of the Ministry of Social Affairs consistently and continuously in implementing the fulfillment of the quality standards. The contribution of novelty in this study is that the total quality management variable is not able to improve organizational performance. The surprising finding is that the consistency of the distribution of total quality management implementation has no effect when the highest leadership is unable to carry out the sustainability of the standards that have been painstakingly prepared long before the pandemic occurred. However, the quality assurance can increase the distribution of organizational performance substantially.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims to know and analyze the contribution of enterprise risk management and business strategy to the competitive advantage and company performance of shipping companies listed on the Indonesia Stock Exchange. The company performance and competitive advantage of shipping companies listed on the Indonesia Stock Exchange fluctuate and are decreasing. The enterprise risk which is not well-managed can result in a decrease in competitive advantage and company performance. The shipping companies having no competitive advantage will have poor performance and lose in the competition with similar companies. This research uses Path Analysis with the analysis tool of Partial Least Square SmartPLS3 and its path coefficient significance test using a t-test. The total number of samples is 65 consisting of 13 companies with five years of observation taken using the purposive sampling technique. The result of this research states that shipping companies in Indonesia can increase their company performance through enterprise risk management. So, the companies must practice enterprise risk management properly where the aspect of risk management is integrated into the company strategy. Shipping companies in Indonesia can also increase their company performance through competitive advantage so that they can increase their revenue. Shipping companies can increase their company performance through business strategy, so they must implement a business strategy.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The purpose of this paper is to empirically examine a theoretical model which identifies the effect of process quality improvement and lean practices on competitive performance in the healthcare industry in the United Arab Emirates (UAE). The study uses a quantitative research technique with convenient cluster sampling through applying a descriptive, causal and analytical research design. A valid sample size of 270 respondents is used for analysis by linear regression and hypothesis testing using SPSS. The results indicate a direct significant relationship between process quality improvement and a direct significant relationship between lean practices and competitive performance. Given the substantial resources spent and efforts to improve healthcare quality, the absence of studies demonstrating the impact of quality-related operations and activities would require future research. Hospitals in one city in UAE have access that limits the research results. It is recommended that future research assess more variables dependency on the healthcare sector that can affect increase competitiveness. The research provides some managerial implications that could help hospital managerial members improve their healthcare delivery system's leanness and quality improvement to get competitiveness. Quality improvement and lean practices help increase competitive performance and can assist the healthcare sector in providing better service using these practices that have never been considered in research.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Organizational competitiveness is enhanced by implementing supply chain integration. Organizations, through information technology, can integrate internal and external cross-functional. The team assigned to run the integration system in its function is designated as the key user who can implement and maintain an ongoing basis. Key user capabilities are needed to maintain a digital supply chain in information technology systems to integrate internally and externally. Data analysis using Partial least squares (PLS) on 89 hotel organizations with a one-star category or more shows that key user capability significantly affects internal cross-functional integration (β = 0.728) and external cross-functional integration (β = 0.127). Key user capability has an impact on supply chain flexibility (β = 0.370) while internal cross-functional integration influences increasing supply chain flexibility (β = 0.373) and financial performance (β = 0.421). External cross-functional integration increases supply chain flexibility (β = 0.316) and financial performance (β = 0.441). Lastly, supply chain flexibility impacts increasing financial flexibility (β = 0.192). The research contributes enrichment to the theory of digital supply chain and practical contribution to enlighten top management in information technology investment.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The main aim of this study is to examine the effects of social customer relationship management (CRM) on customer happiness and customer retention. To achieve the study objectives, a quantitative research method is adopted in this study to examine the hypotheses by using a survey questionnaire for the purpose of data collection from the target sample of customers of telecommunication firms working in Jordan. The instrument is designed and customized to conduct this study and meet the research objectives. A total of 319 valid and reliable responses are returned and they are analyzed using the SEM approach through SmartPLS3 software to examine the hypotheses. The findings reveal significant and positive effects of the most social CRM elements studied on customer happiness and the customer happiness influenced customer retention. The study contributes to the respective research field with further better understanding of the role of social CRM to increase customer happiness and retain long term relationships with them.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The study aimed to perform a further analysis of the society’s awareness towards the natural environment, especially the awareness of having a healthy life, which leads them to have an awareness to use a natural-based product (environmentally friendly product). Furthermore, this awareness acts as a guidance for them to become consumers who care about their environment and also the material logistics management of each company to build a good customer relationship management with their customer. Along with this phenomenon, however, several reasons regarding the increase of environmentally friendly product consumption are unknown. This study focused on antecedents generating green purchase behavior, namely, social influence, green attitude, green value, and green trust. The approach applied in the study was a purposive sampling method with the 450 respondents in all over Bali. The finding showed that the social influence did not significantly impact the green purchase behavior. On the other hand, green attitude, green value, and green trust brought a positive and significant impact toward green purchase behavior. Social influence, green attitude, and green value influenced positively and significantly toward green trust. Green trust played a role as the relationship mediator of social influence, green attitude, and green value on green purchase behavior. The study was limited as it belonged to cross-sectional and longitudinal study, and it needed a lengthy period to validate the finding. It only accommodated the consumer’s green purchase behavior in Bali. Hence, it cannot be generalized; however, it can be developed in another area. Moreover, the practical implication for the producers of the environmentally friendly product is that they can be more attentive to certain variables that generate the green purchase behavior. The authenticity of the study is that the social influence does not influence the green purchase behavior toward the society in Bali. Furthermore, this study supports the Theory of Reasoned Action (TRA) particularly in marketing the green product. The study is a more completed model development of the green purchase behavior. Furthermore, the variable in this study is worth considering in developing the environmentally friendly product.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims at exploring barriers of adopting Industry 4.0 in manufacturing supply chains. Data were collected based on a review of extant literature on barriers Industry 4.0 adoption, individual interviews with a panel consisted of academic and industry experts. Following numerous previous studies, interpretive structural modeling (ISM) and matrix multiplication applied to classification (MICMAC) analysis were conducted to order 10 barriers based on their importance and impacts. The results excluded one barrier “cyber security challenges”, categorized another one as a dependent barrier “lack of digital strategy”, and eight barriers as linkage barriers “lack of infrastructure”, “personnel resistance to adopt new technologies”, “high investment requirements”, “data management and quality challenges”, “uncertainty of economic benefits”, “low maturity level of technology”, “lack of adequate skills”, and “job disruptions”. Henceforward, it was concluded that mitigating these eight barriers is very critical to ensure a successful adoption of Industry 4.0 technologies in supply chains. Further studies are required to categorize these eight barriers based on their importance and relationships.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims to know and analyze the direct and indirect impacts of service quality and ticket price policy on trust and also its impact on the passenger loyalty of Soekarno-Hatta Airport Train, Cengkareng, Indonesia. The main problems are that the service quality provided by Soekarno-Hatta Airport Train is not maximal and that the ticket price of the Soekarno-Hatta Airport Train is relatively expensive because the passengers still have to use another transportation mode to go to the station. This research uses a quantitative approach with Structural Equation Modelling, assisted by the Lisrel program with a sample of as many as 150 passengers. The results of this research prove that service quality and ticket price policy have both direct and indirect impacts on passenger loyalty through the mediation of passenger trust. The key finding is that the policymakers can take advantage of the findings of this research, especially the crucial aspects in the questionnaires on service quality and ticket price policy which are considered not optimal by the passengers of Soekarno-Hatta Airport Train. So, passenger loyalty can be enhanced through the improvement of service quality and ticket price policy supported by passenger trust.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This research aims to account for the cost of quality through lean and agile operations strategies with empirical evidence from the Aviation industry in the UAE. The cost of quality improvement through lean and agile strategies was not researched enough in the aviation industry. This research will contribute with great knowledge in the aviation industry. The research design used a descriptive, explanatory, causal, and analytical method. A cluster sampling technique was used with a valid sample size of 251 respondents for analysis by multiple regression using ANOVA. Results indicated the significant relationship between lean and agile operations strategies on the cost of quality. There is a direct positive significant relationship between the cost of quality and SC strategies to get quality products cost-effectively. This research was limited to the lean and agile strategies and cost of quality analysis in the aviation industry in one city in the UAE. In contrast, it requires detailed research to explore other cities and assess the aviation industry's challenges while implementing lean and agile strategies. Cost elimination with high-quality production is fundamental for a successful business; lean and agile operations can reduce airline companies' costs and propose the criteria to adopt the strategic implementation efficiently.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The study aimed to identify the impact of supply chain integration through strategic performance and the mediating role of strategic vigilance in industrial companies. The Jordanian population is large and medium-sized, and the study population consists of medium and large-sized industrial companies. For hypothesis testing purposes the study and its model validity, Modeling Equation Structural Analysis (SEM) was used through the AMOS16 program. The study indicates that supply chain integration (strategic integration, internal integration, external integration) has an impact on strategic performance and response. The supply chain, as the results of the study indicated, shows that the response of the supply chain affects strategic performance. The study also found that the response of the supply chain mediates the impact of strategic vigilance on strategic performance. The study recommended working to raise the level of trust and honesty, commitment and attention to the interest of each party to the supply chain to maintain a good level of external integration of the supply chain and work to improve the level of supply chain response to markets and any changes that may occur in the market through corporate restructuring and streamlining working procedures.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This paper examines the effect of macroeconomics and supply chain finance (SCF) on the profitability of the manufacturing companies, specifically in Indonesia from 2017 to 2021. Furthermore, the study demonstrates the critical role of macroeconomics and SCF in profitability through the use of general moment method (GMM). The results indicate that cash conversion cycle (CCC) is detrimental to profitability (P), while macroeconomics has a positive impact on it. In addition, strong profitability is negatively and positively correlated with the leverage (LEV) and sustainable supply chain management (MRPB) control variables, respectively.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The importance of entrepreneurial competencies and information technology capabilities has increased in the last few decades because of the strategic role played by the entrepreneurs. Therefore, this study aims to investigate the impact of entrepreneur competency and information technology capability on business success. A survey questionnaire was conducted to test the influence of entrepreneur competency and information technology capability. This questionnaire was filled by 403 participants who were recruited through Jordan Chamber of Commerce so as to identify the business owners who had started their companies in the recent years. The findings of the study showed that entrepreneurial competencies have a positive effect on business success and information technology which was used as a mediating role has a positive impact on both entrepreneurial competencies and business success. The findings of this research will be helpful to entrepreneurs and policy makers.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The study aimed to demonstrate the impact of Green Supply Chain Management (GSCM) with its dimensions (Green IT, Green Manufacturing and Packaging, Green Storing, Green Purchasing, Green Marketing) on the quality of services in renewable energy companies in Jordan. In addition, the study also aimed to measure the impact of intellectual capital on the impact of GSCM on the quality of services in renewable energy companies in Jordan. By adopting the survey/sampling method, data was collected from the study population of (482) companies, and the study sample consisted of (260) managers of renewable energy companies in Jordan using a questionnaire. The study reached several results, the most important of which are: the existence of an impact of green supply chain management on the quality of services in renewable energy companies, that intellectual capital has modified and enhanced the effect, and that renewable energy companies in Jordan seek to use environmentally friendly inputs in their production at a very high rate, several recommendations emerged from these results, most notably: that companies constantly review the production processes followed by suppliers to ensure their compliance with environmental specifications.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: Globalization has made exports an important activity for several companies including the growing Small and Medium Enterprises (SMEs). This is observed in the wood craft SMEs which is one of the main pillars supporting the Balinese economy when the tourism sector experienced a decline during the COVID-19 pandemic. It is important to note that innovation capability is a special asset for SME to increase exports, especially when the products have value and advantages. Therefore, this study analyzed value creation through the adoption of the Service-Dominant Logic (SDL) theory which was manifested in the aesthetic-utilitarian value variable. The study population includes all the 242 woodcraft SMEs in Bali while the samples were selected using the census method and the data obtained were analyzed through the partial least squares technique. The results showed that innovation capability has a positive effect on export performance, aesthetic-utilitarian value, and positional advantage. Moreover, aesthetic-utilitarian value and positional advantage were discovered to have a positive influence on export performance and also partially mediated the relationship between innovation capability and export performance. This implies SMEs need to develop high innovation capabilities to ensure their products are superior to those of their competitors. Furthermore, the value offered also needs to be unique and in line with customer needs.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The performance plays a key role in the long-term survival of the organizations. If the performance of the organization increases, then the organization may lead in the global perspective. There are various factors that could lead to the performance. Among those, the supply chain management practices (SCMP) play an important role to increase the performance. The SCMP factors may also enhance the competitive advantage of the organizations. Furthermore, the manager support may provide insight to manage the SCM activities which could aid enhance firm performance (FP). Therefore, the purpose of this study is to investigate the relationship between the SCMP and FP with the moderating and mediating effect in the chemical industry of Thailand. The data was collected from the supply chain managers by using a simple random technique. The SEM direct effect shows that SCMA had a significant and positive connection with firm performance FP. In addition, SCMP does not seem to have any significant relationship with the competitive advantage. While competitive advantage has a positive and significant effect on FP. On the other hand, the indirect effect shows that SCMP and FP relationship were partially mediated from the competitive advantage. Moreover, the manager's support did not significantly moderate the SCMP and FP relationship. The current study added literature in the extant literature in the form of empirical findings which could help the researchers explore their studies in future. The study may also provide help to owners as well as to shareholders to know about the importance of the SCMP, competitive advantage and managers' support to increase their FP.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: The purpose of this study was to determine the effect of service quality and marketing mix on customer satisfaction and repurchase intention. The sampling method used in this research is non-probability sampling with purposive sampling technique. The total sample in this study was 212 respondents. Methods of data collection using an online questionnaire. The data analysis used is instrument validity and reliability test, classical assumption test, hypothesis test and path analysis using SPSS 25.0 for windows program. The results of this study indicate that all items for each variable are valid and reliable. Both structural models meet the criteria for the classical assumption test with no multicollinearity, heteroscedasticity, and normality assumption. Based on the results of the t test for the service quality variable, it has a significant effect on customer satisfaction. The marketing mix variable has a significant effect on customer satisfaction and repurchase intention. The service quality and the customer satisfaction also have significant effects on repurchase intention.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)

Abstract: This study aimed to test the impact of digital supply chains on lean manufacturing, the digital supply chain was a multidimensional measurement composed of seven dimensions: Digital performance management, digital information technology and digital manufacturing, digital human resources, digital suppliers, digital logistics and inventory and digital clients. The electronic industries companies were targeted to represent the research population and collect the primary necessary data. According to the research budget and time constraints, a convenience sampling method was implemented in the data collection process. Structural equation modeling (SEM) was applied to test the research hypotheses through AMOS software. The results indicated that most of the digital supply chain dimensions had a positive impact on lean manufacturing, except digital suppliers and digital clients, which had no effect on lean manufacturing. Findings from this research help organizational managers make multiple decisions related to investing and allocating resources to increase profit and reduce expenses along digital supply chains.

	© 2010 by the authors; licensee Growing Science, Canada. This is an open access article distributed under the terms and conditions of the license. Creative Commons Attribution (CC-BY)