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Investigating organizational culture adaptability of broadcasting firm in response to environmental changes
, Pages: 975-978 Seyed Mohammad Reza Salehi, Naser Mirsepasi and Ali Akbar Farhangi PDF (288 K) |
Abstract: The primary objective of this paper is to study the present status of organizational adaptability in Iranian broadcasting system against environmental changes and present possible suggestions to empower the organization to cope with future changes. The study uses the method developed by Denison (1990) [Denison, D. R. (1990). Corporate culture and organizational effectiveness. John Wiley & Sons.] to study the organizational changes. Using a sample of 354 randomly selected employees who worked for this organization, the study has determined that the level of organizational adaptability was less than desirable level and the firm needs to make necessary actions to better cope with environmental change. DOI: 10.5267/j.msl.2015.10.002 Keywords: Organizational change, IRIB, Adaptability, Broadcasting |
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An application of organizational excellence assessment: Evidence from cement industry
, Pages: 979-982 Hadi Pazoki Toroudi, Sarineh Naderi Alamdardehi, Nasim Mahjoub and Alireza Sheydaei Ardestani PDF (288 K) |
Abstract: The objective of this paper is to evaluate the performance of Kiasar cement factory based on EFQM model. The study performs a survey among 26 managers and expertise and the required information is gathered in terms of five perspectives based on 23 questions arranged in Likert spectrum. Cronbakh’s α coefficient for enabling and results criteria are 0.924 and 0.950, respectively, which confirms the reliability of the questionnaire. In evaluating the data, it is revealed that employees’ scale, maintained the most difference (70.61%) and processes scale, retained the least difference (52.42%) from the ideal circumstances. Next, employees’ performance has maintained the most difference (90.79%) and customer performance, and the customer results’ scale have kept the least difference (58.27%) from the ideal situation. Kiasar cement factory has acquired 198.06 points out of 500 points of empowering scale and 164.08 points out of 500 total points of result scales. Also empowerment scales in Kiasar cement factory have acquired 39.61% of optimal score and differs from ideal circumstances around 60.39%. The results scales has acquired 32.82% of optimal score and approximately is different from ideal situation around 67.18%. The research results show that Kiasar cement factory has acquired 361.9 points out of 500 scores of EFQM. DOI: 10.5267/j.msl.2015.10.001 Keywords: EFQM, Organizational Excellency model, Organizational evaluation, Cement factory |
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Applying DEA sensitivity analysis to efficiency measurement of Vietnamese universities
, Pages: 983-992 Thi Thanh Huyen Nguyen, Gervais Thenet and Khac Minh Nguyen PDF (288 K) |
Abstract: The primary purpose of this study is to measure the technical efficiency of 30 doctorate-granting universities, the universities or the higher education institutes with PhD training programs, in Vietnam, applying the sensitivity analysis of data envelopment analysis (DEA). The study uses eight sets of input-output specifications using the replacement as well as aggregation/disaggregation of variables. The measurement results allow us to examine the sensitivity of the efficiency of these universities with the sets of variables. The findings also show the impact of variables on their efficiency and its “sustainability”. DOI: 10.5267/j.msl.2015.9.002 Keywords: Efficiency, Vietnamese universities, DEA, Sensitivity analysis |
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The effect of customer relationship management on customer loyalty: Evidence from banking industry
, Pages: 993-998 Hadi Hajiyan, Ali Akbar Aminbeidokhti and Hadi Hemmatian PDF (288 K) |
Abstract: Measuring customer satisfaction in banking industry plays essential role for increasing market share and profitability. In this paper, we present an empirical investigation to measure the effect of customer relationship management (CRM) on customer loyalty in Iranian banking industry. The study aims to understand whether implementation of a good CRM could increase the quality of services. The study designs a questionnaire in Likert scale and distributes it among 65 selected customers who do their banking activities with Bank Melli Iran in city of Semnan, Iran. Cronbach alpha has been calculated as 0.939, which is well above desirable level. Using t-student test, the study has determined that implementation of CRM could increase customer loyalty and quality of services. DOI: 10.5267/j.msl.2015.9.001 Keywords: Banking industry, Customer relationship management, Customer loyalty, Quality of services |
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Measuring the relative efficiency of insurance industry: Evidence from Tehran Stock Exchange
, Pages: 999-1004 Maryam Mousavi and Seyedeh Mahboubeh Jafari PDF (288 K) |
Abstract: Measuring the relative efficiency in insurance industry plays essential role for productivity improvement in insurance industry. In this paper, we present an empirical investigation to measure the relative efficiency of some insurance firms listed on Tehran Stock Exchange using data envelopment analysis (DEA) over the period 2011-2013. The proposed study of this paper uses four inputs namely; total assets, price to earnings ratio, beta and sigma and four outputs namely; net earnings, one-year, two-year and three-year returns. The study uses two methods of input and output oriented DEA to measures the relative efficiencies of 9 banks and the results indicate that most insurance firms perform well in terms of efficiency. DOI: 10.5267/j.msl.2015.8.012 Keywords: Insurance industry, Efficiency, Tehran Stock Exchange |
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The impact of intellectual capital on firm performance: Evidence from Tehran Stock Exchange
, Pages: 1005-1016 Mehran Matinfard and Ali Khavari PDF (288 K) |
Abstract: The aim of the present research is to study the relationship between intellect capital components and performance evaluation indicators. For measuring intellectual capital, the study uses Pulic’s method [Pulic, A. (2000). VAIC™–an accounting tool for IC management. International Journal of Technology Management, 20(5-8), 702-714.], which consists of three components of physical capital efficiency, human capital efficiency and structural capital efficiency. In the present study first, the value of the intellectual capital of the companies listed on Tehran Stock Exchange over the period 2006-2012 is calculated. Next, the relationship between the components of intellectual capital and financial return of the companies are evaluated. For calculating the financial performance 8 performance indicators in 5 groups presenting market value, profitability, activity, capital return, orientation on value creation are used. In the present research the statistical method used for data analysis is multiple regression and correlation coefficients. The selected sample of research includes 73 companies in continuous way for a time period of 7 years and the size of the company has been considered as a control variable. The findings indicate a positive and significant relationship between intellectual capital and financial performance of companies and a positive effect of the size of company on availability rate of intellectual capital and financial performance of a company. DOI: 10.5267/j.msl.2015.8.011 Keywords: Intellectual capital, Financial performance Company size, Multiple- regression, Tehran Stock Exchange |
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A new memetic algorithm for solving split delivery vehicle routing problem
, Pages: 1017-1022 Ali Bozorgi-Amiri, Vahid Mahmoodian, Elham Fahimnia and Hamid Saffari PDF (288 K) |
Abstract: Split delivery vehicle routing problem is one of the traditional types of routing problems in which the demand of different points can be divided among vehicles and the objective is to minimize the path length, which vehicles travel. In this paper, fuel cost of vehicles which is assumed to be dependent on their traveled path and load is considered as the objective functions. Namely, the cost of the consumed fuel is proportionate to the unit of load carried per unit of distance. In order to solve the proposed model a new memetic algorithm is developed which has two rows. The performance of the proposed algorithm for 21 standard problems is compared with the optimum solutions obtained from mathematical programming standard solver and the solutions of the same algorithm with single row solution representation. The results express the efficiency of developed algorithm. DOI: 10.5267/j.msl.2015.8.010 Keywords: SDVRP, Split delivery vehicle routing problem, Memetic |
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The effects of professional ethics and commitment on audit quality
, Pages: 1023-1028 Aliasghar Nasrabadi and Aliakbar Arbabian PDF (288 K) |
Abstract: This paper presents a study on the effects of professional ethics and commitments on audit quality. The population of this survey includes all audit managers who were active in auditing official statements of different firms listed in Tehran Stock Exchange in 2014. The study designs a questionnaire in Likert scale and distributes it among 152 randomly selected managers. In our survey, professional ethics consists of four items including confidentiality and impartiality, professional competence, accountability and individual values while organizational commitment consists of three items including emotional commitment, continues commitment and fundamental commitment. Using Pearson correlation as well as regression models, the study has determined a positive and meaningful relationship between professional ethics as well as commitment and audit quality. DOI: 10.5267/j.msl.2015.8.009 Keywords: Audit quality, Professional ethics, Commitment, Tehran Stock Exchange |
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A proposed model of e-trust for electronic banking
, Pages: 1029-1040 Neda Yousefi and Amir Ashkan Nasiripour PDF (288 K) |
Abstract: Customer’s trust is the most important and one of the key factors of success in e-commerce. However, trust is the essential aspects of e-banking adoption and the main element for building long-term relationships with the bank's customers. So the purpose of this research is to investigate the factors influencing on customer′s trust in e-banking services and prioritize them. Therefore, designed questionnaire was distributed among 177 electronic service customers in number of banks in the city of Karaj, Iran. Likert quintuplet scales were used to measure the variables. After collecting the questionnaires, the data were analyzed by structural equation modeling (by using LISREL 8.5). The results revealed that quality of electronic services such as ease of use, privacy and security, individual characteristics of customers such as disposition to trust and features of bank such as reputation, size and dependence on government, have had the greatest effect on customer′s trust in e-banking services. DOI: 10.5267/j.msl.2015.8.008 Keywords: Trust, Customer, E-Banking |
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