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1. |
Six sigma application for raising student academic achievement
, Pages: 699-710 Mazen Arafeh, Mais Khader, Tamer F. Desouky, Nour Azzam and Aishah Aljundi PDF (288 K) |
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Abstract:
This paper presents a case study on how Six Sigma methodology can be used to improve student academic performance in three main subjects (Math, Arabic, and English) in a private secondary school located in the Middle East. The Six Sigma methodology of Define, Measure, Analyze, Improve and Control (DMAIC) was used to improve student performance along with several improvement tools such as Fishbone diagram, Pareto charts, and Critical-To-Quality (CTQ) tree. Introducing quality improvement concepts and tools resulted in a series of improvements leading to an increase in student academic achievement quantified by Sigma Quality Level (SQL). The SQL improved in Math from (2.01) to (2.37) and in Arabic from (1.86) to (2.38). On the other hand, English grades did not increase from baseline. The results of this study provide a clear, step-by-step approach to systematically approaching and solving educational problems using the DMAIC model. Practically speaking, the results of this study provides clear evidence that the DMAIC can be used in the educational sector by school administrators and teachers to improve student grades.
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2. |
Investigating the effect of learning management system transition on administrative staff performance using task-technology fit approach
, Pages: 711-718 Rima Shishakly, Anshuman Sharma and Lilian Gheyathaldin PDF (288 K) |
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Abstract:
Educational institutions are adopting learning management systems (LMS) to facilitate teaching and learning processes. During the last few years, many Universities have started upgrading their existing LMS by shifting to advance LMS. This shift requires students, academic as well as administrative staff to get acquainted with the functioning of the new system at the earliest, as any change in the system may impact their performance. The transition from old to new LMS requires time and affects the performance of users, especially administrative staff performance. The present study tries to investigate the effect of the transition on the performance of the administrative staff. The task-technology fit (TTF) model was adopted as the theoretical framework for the study. The data analysis was done using the PLS-SEM, to test the hypothesized relationships. The findings of the study confirm that mere usage of the new technology did not improve the performance rather, the task and technology characteristics need to be coordinated appropriately.
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3. |
Do strategic planning dimensions and transformational leadership contribute to performance? Evidence from the banking sector
, Pages: 719-728 Sarminah Samad and Waleed Abdulkafi Ahmed PDF (288 K) |
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While some organizations realize the important role of strategic planning (SP) and leadership in influencing their business performance, it is unknown what SP dimensions and leadership style are required to improve the performance of banking institutions. The purpose of this study is to investigate the effects of transformational leadership (TL) style and SP dimensions (strategic planning level, implementation and barriers) on organizational performance. To this end, a self-administered questionnaire is distributed to a sample of 246 managerial employees from private banks in Yemen. The analysis with structural equation modelling using partial least squares indicates that TL style and SP dimensions significantly influence the performance of Yemeni banks. The results reveal that TL and SP dimensions are profoundly needed to enable Yemeni banks to propel to improved bank performance. The results draw several pertinent implications for decision makers that will help enhance the performance of the banking sector. Limitations from the findings and recommendations for further research are put forward.
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4. |
The effects of financial and non-financial incentives on job tenure
, Pages: 729-736 Ahmad Suliman Alnsour and Omar Ali Kanaan PDF (288 K) |
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This paper studies the effects of financial and non-financial incentives on job tenure of academics in Jordanian universities. The purpose of this research is to help Jordanian universities find solutions to the job tenure challenge that they face and to explore the role of incentives in job tenure. The study follows the incentives typology of Buchan and incentives are divided into two categories; financial incentive, including salary, other direct financial incentives, and indirect financial incentives, and non-financial incentives including training and education, recreational facilities, occupational health, and flexible working hours, breaks, and sabbatical. Job tenure is measured by the period that the questionnaire respondents were working with the current employers. The study considers two hypotheses and two questions to test the effect of incentives on job tenure. Results show that financial and non-financial incentives had positive significant effects on job tenure. The study recommends universities in Jordan to pay more attention to incentive given to their academics when they aim to increase job tenure.
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5. |
The impact of green productivity strategy on environmental sustainability through measurement of the management support: A field study in industry sector in Jordan
, Pages: 737-746 Majd Mohammad Omoush PDF (288 K) |
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Abstract:
This study intends to distinguish the green productivity concepts, its strategy and the roadmap of its implementation throughout the adaption of green products, green production, and green innovation process dimensions. Further, it studies the impact of green productivity on environmental sustainability by identifying the mediating role of the management support to these green practices in the Jordanian factories. Methodology population of this study en-tails industry mining firms listed in the Amman Stock Exchange (ASE). A purposive sample was adapted in this study and consisted of specialized employees in terms of operating factories in general and in green production specifically. 100 questionnaires were precisely collected and analyzed via Smart Partial Least Square (PLS) statistics in order to analysis the mediation role. The study results point out a statistically significant impact of the independent variables, namely, the green productivity on environmental sustainability as a dependent variable in the existence of the mediating variable. Further, the results demonstrate the partial mediating effect of the dependent variable. However, there is no mediating effect of the independent to the mediator variable. Accordingly, the study recommends companies to concentrate on the roles played by the top management in the efforts towards green productivity adoption and strategic implementation in the Jordanian environment. The implementation of green productivity is considered at the early stages in Jordan. Thus, the value of the study lies in the search for issues that are eco-friendly practices.
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6. |
The role of parents on their children’s academic performance
, Pages: 747-756 Lan Nguyen, Nga Duong, Huyen Dinh, Mai Nguyen and Thoa Nguyen PDF (288 K) |
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Abstract:
This study aims to investigate the impact of the family factors on scholastic achievements of students in high schools and universities in Vietnam. The primary data is collected from the 538 students through an online questionnaire. We apply one empirical model with the support of SPSS and STATA to test the family determinants of academic attainments-GPA. We find that there are three factors which impact on GPA of these: Age gap, Income of the families, Negative reactions of parents to their child’s low-performed results in academic performance. The research results show that all three factors can explain for 8% with the changes in GPA of learners. While the age gap between parents and their children has minor positive effects on academic performances, family income is significantly and positively correlated to GPA. This is the reason why students from opulent families often perform better than those of more meager families.
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7. |
The effects of environmental knowledge and green products awareness on green management and sustainable performance: Evidence from manufacturing sector in UAE
, Pages: 757-762 Majdi Khaleeli, Suja Pradeep and Latha Krishnadas PDF (288 K) |
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Abstract:
This research intends to figure the antecedents of Green Management and its implementation in manufacturing sector companies in UAE. The study also intends to explore the relationship between the implementation of green management and sustainable performance as measured by complied scale of social, economic and environmental performance. Quantitative research methods are used and the necessary data are collected from 134 companies by using google form survey sent to participants. Statistical Package of Social Sciences (SPSS) Version 22 is used to analyze the data. The findings of this research reveal that managers’ environmental knowledge and managers’ green product awareness were positively and significantly associated with green management and that green management was also positively and significantly associated with sustainable performance.
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8. |
The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty
, Pages: 763-772 Lama Khawaja, AlaaEldin Abbass Ali and Nehale Mostapha PDF (288 K) |
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Abstract:
This paper aims to examine empirically the mediation role of customer satisfaction between service quality, customer perceived value, corporate social responsibility, and brand loyalty at Lebanese private universities. A survey was administered with 378 respondents. A judgmental sample of university students were selected. The framework was tested through structural equation modeling (SEM). The findings indicate that service quality and perceived value influence customer satisfaction while satisfaction fully mediates the relationship between perceived value and brand loyalty. Additionally, corporate social responsibility showed insignificant relationship with customer satisfaction and brand loyalty. This study proposed that marketers should focus on service quality, customer perceived value and customer satisfaction for increasing brand loyalty in adopting their strategies at Lebanese private universities.
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9. |
Mapping the relationship between proactive behavior and talent management practices: The mediating role of organizational commitment
, Pages: 773-782 Arian Khodayarkhani Hamedani, Panteha Farmanesh and Pouya Zargar PDF (288 K) |
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In a diverse and modern organization with high extent of competitiveness within the market, maintaining high performance is of necessity. Talent management practices, when implied and used properly can significantly contribute to an organizations’ degree of overall performance as it has been noted throughout the literature. Employees and individuals seeking professional careers are required to cope with fast-changing environments of their workplaces. The need to constantly improve oneself is a dire one. Current research paper analyzes mediation effect of organizational commitment on the relationship between proactive personality and talent management practices from employee perspective of university academic and administrative staff. Mediation regression analysis (PROCESS) has been used to analyze the gathered data from universities located in North Cyprus, and the accumulated results show a full mediation effect from organizational commitment on the aforementioned relationship. The study contributes to the literature through expansion of proposed model in context of talent management and proactive personality as well as analytical method alongside context of academia. Furthermore, this study provides tangible implications, which can be beneficial for university decision-makers.
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10. |
The students’ attitudes and entrepreneurial intention: Evidence from Vietnam universities
, Pages: 783-794 Nguyen Thi Minh Phuong, Thai Hoang Quoc, Le Van Cup and Le Thi Kim Lien PDF (288 K) |
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Abstract:
This study aims to analyze the factors affecting students’ attitudes and entrepreneurial intention. Quantitative approach was mainly applied with structured questionnaires directly delivered to 2,141 senior students and newly graduates from twelve universities in Ho Chi Minh City. The empirical results show that social norms, personal traits of openness to new experiences, extraversion, conscientiousness, and positive attitudes directly and indirectly affected entrepreneurial intention. In addition, agreeableness and negative attitudes negatively affected entrepreneurial intention. Based on the findings, discussions and practical implications were suggested for improving educational programs that promote the nurture of talented entrepreneurs for the country.
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11. |
To pay or not to pay: Measuring the effect of religiosity in the ABC theory
, Pages: 795-806 Abdul Hafaz Ngah, Serge Garbarre, Jagan Jeevan, Nurul Haqimin Mohd Salleh and Rudiah Md Hanafiah PDF (288 K) |
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This study identifies the role of religiosity in the willingness to pay for halal transportation among Muslim consumers in Malaysia by applying the ABC theory. Applying a purposive sampling method, data were gathered from questionnaires distributed to Muslim consumers at malls in Kuala Lumpur and Putrajaya. From 250 Muslims who were approached, 200 respondents agreed to answer the questionnaire. SMART-PLS 3.3.2. was used to analyse the data for this study using a Structural Equation Modelling (SEM) approach. Out of six direct hypotheses tested, five hypotheses were found supported. From four hypotheses on mediation, only one was found as unsupported. Religiosity was found to have a moderation effect between knowledge and the WTP for halal transportation. The findings provide useful information on the WTP for halal transportation. Related parties such as governments, halal transport service providers and customers can use these findings to plan further actions in order to enhance the WTP for halal transportation. The study reveals the capability of the ABC theory to identify the factors of the WTP for halal transportation among Muslim consumers in Malaysia. The findings also show the moderation effects of religiosity on the WTP for halal transportation. The study also incorporates awareness as a mediator and as a sequential mediator within the model. The findings also enrich the literature on the WTP in halal studies.
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12. |
Determinants of the electronic distribution of services to tourism organizations in the Kingdom of Saudi Arabia
, Pages: 807-812 Nabil Mohemmed Al-Hazmi PDF (288 K) |
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Abstract:
This study aims to determine the determinants of the electronic distribution of services for tourism and travel organizations in the Kingdom of Saudi Arabia. The study uses some descriptive analytical approach in achieving its goals and testing its hypotheses. The study found that there are a set of determinants that stand for the distribution of services of tourist organizations, the most important of which is the weakness of communication and software networks as well as the lack of qualified human resources to manage distribution channels. The study recommends the need to develop communication networks and train human resources to manage electronic distribution channels.
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13. |
Impact of employee empowerment on organizational commitment through job satisfaction in four and five stars hotel industry
, Pages: 813-822 Nasser Saad AlKahtani, Shahid Iqbal, Mariam Sohail, Faisal Sheraz, Sarwat Jahan, Bilal Anwar and Syed Arslan Haider PDF (288 K) |
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Abstract:
The purpose of this study is to empirically test the impact of employee empowerment on organizational commitment through the mediating role of job satisfaction. The non-probability random sampling technique and time lag was used to collect data from 307 employees working at four and five Stars Hotels in two cities Rawalpindi, Islamabad of Pakistan. Smart Partial least squares-structural equation modeling (Smart PLS SEM v.3.2.8) was used to test the hypotheses. The result indicates that employee empowerment has a significant and positive impact on organizational commitment. Also, job satisfaction is considered as a potential mediator between employee empowerment and organizational commitment. Furthermore, to sup-port the results current study used the social exchange theory. Finally, some theoretical and practical contributions to employee empowerment and organizational commitment literature, and research limitations and future directions are presented.
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14. |
Do psychological and sociological capitals predict employee engagement
, Pages: 823-832 Nasser Saad AlKahtani, M.M. Sulphey, Kevin Delany and Anas Hamad Elneel Adow PDF (288 K) |
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Abstract:
Employee engagement is a concept that is capable of predicting various employee outcomes. It could directly influence the success of any organization and its overall financial performance. The present study was undertaken to determine the relationship between Psychological and Social capitals and employee engagement. Data for the study was collected randomly from 395 respondents. Structural equation modeling was used to analyze the collected data. The data was found to be powerfully fitting, with all the indices having values above the thump's identified rules. The results indicated positive relationships between the constructs. The results of the study have multiple theoretical and practical implications.
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Open Access Article | |||
15. |
The effect of information technology business alignment factors on performance of SMEs
, Pages: 833-842 Ali Mechman Slim, Omar Siti Sarah, Kadhim Ghaffar Kadhim, Bashar Jamal Ali, Ahmed Mohammed Hammood and Bestoon Othman PDF (288 K) |
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Abstract:
Strategic IT-business alignment is being expanded by researchers and professionals owing to its beneficial effect on the performance of SMEs. Luftman (2000) [Luftman, J. (2000). Assessing business-IT alignment maturity. Communications of the Association of Information Systems, 4(14), 1–50.] created the Strategic Alignment Model (SAM), which integrates various alignment viewpoints to offer a cohesive perspective on IT-business alignment. While SAM was widely implemented for western IT studies by theoreticians and practitioners, its adoption is not evident in the Middle East with few available studies. The goal of this gap is to examine the effect of small and mediumsized enterprises (SMEs) in Iraq of three alignment styles (communication, governance and competency) listed in SAM. The findings of the current study verified the beneficial effect of all sorts of IT alignment centered on a survey of 228 owners, IT managers, but the latter has also shown a strong positive influence across various types of alignment. Theory and implementation implications are addressed, and more research recommendations are suggested.
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16. |
Enhancing organizational performance in the telecommunication industry in Saudi Arabia
, Pages: 843-848 Yuen Yee Yen, Ahmed Jafar Salleh Shatta and Musa PDF (288 K) |
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Abstract:
The aim of this study is to provide an insight into the factors that influence the successful implementation of knowledge management and organizational performance in Saudi Arabia’s telecommunications industry. One thousand copies of survey questionnaires were sent to targeted telecommunication organization and they were distributed by hand. Middle management level was chosen to participate in this study due to their importance as stressed by many knowledge management researchers. Out of the 1000 questionnaires distributed, 441 complete questionnaires were successfully collected and used for data analysis. There is still a lack of the knowledge management research in the Saudi Arabia context. The present research focus-es on telecommunication industry in Saudi Arabia. The result of this research will be able to provide an insight into what are the overall perception overall perception of knowledge management and how various knowledge management elements (preliminary success factors, strategies and processes) affect the successful implementation of knowledge management and its organizational performance among the telecommunication organizations in Saudi Arabia. The findings are useful for the telecommunication industry. The present research serves as one of the pioneer studies that focuses on telecommunication industry in Saudi Arabia. The empirical insights from this study contributes to successful implementation of knowledge management in the telecommunication industry in Saudi Arabia.
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17. |
E-quality services: A paradigm shift for consumer satisfaction and e-loyalty; Evidence from postgraduate students in Nigeria
, Pages: 849-860 Banji Rildwan Olaleye, Olufemi Patrick Adeyeye, Alani Olusegun Efuntade, Bamidele Samuel Arije and Oluwaseun Niyi Anifowose PDF (288 K) |
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Abstract:
The purpose of the study is to analyze the impact of e-quality services on consumer satisfaction and loyalty in Nigeria. A cross-sectional research design was adopted using a well-structured questionnaire to elicit information for 408 postgraduate students currently studying in Nigerian universities. The research instrument was validated, while data collected were analyzed using the Statistical Package for the Social Science (SPSS) and Structural Equation Modeling (SEM) for hypotheses testing. The result revealed a statistically significant positive relationship among consumer satisfaction, loyalty, e-service quality and their dimensions while the findings established trust and satisfaction as prominent mediators for online purchases. This research contributes to the study of online shopping and e-loyalty by developing a model on the construct within the e-commerce context and suggesting possible factors that may influence quality service decisions.
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18. |
Enhancing business entrepreneurship through open government data
, Pages: 861-870 Nazem Mahmoud Malkawi, Akif Lutfi Al-khasawneh and Mohammad Haider Sadeq Mohailan PDF (288 K) |
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Abstract:
Small and medium enterprises play a very important role in today’s economy and contribute heavily on a national economy specially in developing countries like Jordan, but they are still facing many challenges, and need support from government specially in data availability. This study aimed to know the impact of open government data (OGD) on business entrepreneur-ship from Jordanian Irbid State entrepreneurs’ point view. To achieve this, (600) questionnaires were distributed to the sample of Jordanian entrepreneurs in Irbid state and (536) valid questionnaires were recovered. The study indicates that OGD and entrepreneurship had a moderate level. There is a significant statistical effect of OGD on business entrepreneurship (α ≤ 0.05) in Jordanian SMEs Irbid state. At the end researchers recommend government and entrepreneurs to adopt OGD as a strategy to maximize benefits gained from open government data strategy, improve the quality of published data, and recommended entrepreneurs to increase the level of relying on OGD to get information about materials, markets, competitors, legislations and so on to get benefits for their companies.
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19. |
Work environment and entrepreneurship orientation towards MSME performance through organizational commitment
, Pages: 871-878 Mukson, Hamidah and Anton Satria Prabuwono PDF (288 K) |
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Abstract:
This research aims to analyze and develop a theoretical framework, built with a performance model influenced by the work environment and entrepreneurial orientation, and mediated by organizational commitment. This research used a quantitative approach as the methodology. The survey was distributed using a questionnaire instrument. The population in this study were 6,708 MSME owners in Brebes Regency, Central Java, Indonesia, and the sample in this study were 377 MSME owners, which was determined using the Slovin formula. The sampling technique in this research used a non-random sampling with proportional sampling. Simultaneously, the statistical method used to test the hypotheses in this study is a multivariate Structural Equation Modelling (SEM). Based on the results of statistical tests, it can be known partially that 1) Work environment has a significant effect on the performance of MSMEs, 2) Entrepreneurial orientation has a significant effect on the performance of MSMEs, 3) Organizational commitment has a significant effect on the performance of MSMEs. 4) Work environment has a significant effect on organizational commitment, 5) Entrepreneurial orientation has a significant effect on organizational commitment, 6) Work environment has a significant effect on the performance of MSMEs through organizational commitment, and 7) Entrepreneurial orientation has a significant effect on the performance of MSMEs through organizational commitment. The novelty in this study is that the empirically constructed model of organizational commitment has proven to be significant as a mediation of the work environment and entrepreneurial orientation towards performance. with the strongest influence of work environment and entrepreneurial orientation on organizational commitment.
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20. |
Effects of leader-member exchange and organizational culture on work engagement and employee performance
, Pages: 879-886 A. Nur Insan and R. Masmarulan PDF (288 K) |
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Abstract:
The objectives of this study are: (1) To determine whether the Leader-Member Exchange (LMX) and organizational culture can improve employee performance, (2) To conduct further research on employee performance by elaborating and analyzing variables that can affect work engagement, among others: members of the leadership and organizational culture. This research was conducted at a Telecommunication Company in Makassar, South Sulawesi with a sample size of 93 people. The analysis model used to determine the influence between variables was a structural model with the Partial Least Square (PLS) approach. In this study it was found that 1. LMX had no significant effect on job involvement. 2. LMX had no significant effect on worker performance. 3. Organizational culture had a significant effect on work engagement. 4. Organizational culture had a significant effect on employee performance, 5. Work management had no significant effect on employee performance. Leaders need to build high-level LMX relationships, equip workers with skills, increase employee professionalism and provide opportunities for employees, help solve the difficulties they face related to assigned tasks and make employees as friends so that they can increase their engagement and performance.
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21. |
Enhancing innovation performance of small and medium enterprises in Malaysia
, Pages: 887-894 Yee Yen Yuen and Xiang Ping Ng PDF (288 K) |
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Abstract:
Small medium enterprises (SMEs) hold 98.5% of businesses and serve as economy backbone in Malaysia. However, the global competitiveness of Malaysia in innovation has been declined recently. The declining innovation index has been reflected a low level of innovation in SMEs. This study serves as one of the pioneer studies conducted to foster the achievement of Malaysia Master Plan (2012-2020), focusing on a fresh approach to bring SMEs to the next level through innovation. The study aims to examine which innovation factors affect innovation performance, as there are relatively little empirical evidences in previous researches and very little innovative activities in SMEs Malaysia. This study uses quantitative research methodology, 300 sample sets have been collected from Malaysia SMEs and the data was analyzed by using Structural Equation Modelling (SEM). All proposed factors in this study (absorptive capacity, internal R&D collaboration and knowledge sharing) are significantly affect innovation performance, except technology transfer. The findings of this study provide theoretical contribution and practical contribution for small medium enterprise, stakeholder, academic institution, policy makers as well as a reference for government to help SME achieve higher innovation.
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22. |
The effect of mixed marketing moderation and innovation on the influence of market orientation and entrepreneurship orientation toward marketing performance
, Pages: 895-902 Amin Kuncoro, Widji Astuti and Achmad Firdiansjah PDF (288 K) |
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Abstract:
This study aims to: 1) describe market orientation, entrepreneurship orientation, innovation, mixed marketing and marketing performance, 2) analyze the effect of market orientation and entrepreneurship orientation on innovation, the effect of market orientation and entrepreneurship orientation on the mixed marketing, the influence of market orientation and entrepreneurship orientation on marketing performance. The study is a causality descriptive study to conduct clarity of the correlation and the influence of cause and effect among variables. The analysis technique is statistics descriptive and SEM. The findings of this study are as follows: a) Market orientation effects the innovation of Food and Beverage SMEs in Religious Tourism in Kudus, b) Entrepreneurship orientation effects the innovation of Food and Beverage SMEs of Religious Tourism in Kudus, c) Market orientation effects the mixed marketing of Food and Beverage SMEs of Religious Tourism, d) Entrepreneurship orientation affects the mixed marketing of Food and Beverage SMEs of Religious Tourism, e) Market orientation and Entrepreneurship orientation effect the marketing performance of Food and Beverage SMEs of Religious Tourism, f) Entrepreneurship orientation effects marketing performance of Food and Beverage SMEs of Religious Tourism, g) Innovation effects marketing performance of Food and Beverage SMEs of Religious Tourism, h) Mixed marketing effects marketing performance of Food and Beverage SMEs of Religious Tourism, i) Market orientation influences marketing performance of Food and Beverage SMEs of Religious Tourism by innovation, j) Entrepreneurship orientation influences marketing performance of Food and Beverage SMEs of Religious Tourism along with innovation.
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23. |
Competitiveness development, learning orientation, entrepreneurial commitment and business performance in the silk industry
, Pages: 903-908 Rostini Rostini, Wendy Souisa, R. Masmarulan and Nurfatwa Andriani Yasin PDF (288 K) |
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This study aims to examine the causal relationship between the variables of business competitiveness development, learning orientation, entrepreneurial commitment, and business performance of the silk industry in Wajo Regency, South Sulawesi Province. The population in this study were all small scale silk industry entrepreneurs, totaling 5,137 businesses spread over 14 districts in Wajo Regency. The size of the research sample based on the Krejcie and Morgan tables is 357. The data analysis technique uses a structural equation model. The results of the analysis show that the development of business competitiveness and learning orientation partially has a significant effect on entrepreneurial commitment. The development of business competitiveness does not have a significant effect on business performance but learning orientation has a significant effect on business performance. Furthermore, the development of business competitiveness and learning orientation has an indirect effect on business performance through entrepreneurial commitment. The research suggestion is that business development that is oriented towards business performance is not sufficient only based on strengthening knowledge and skills but the main thing is related to the development of the personality of the business actor.
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24. |
The effect of sharia experience quality on customer loyalty
, Pages: 909-916 Estik Hari Prastiwi, Surachman, Sunaryo and Ananda Sabil Hussein PDF (288 K) |
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Abstract:
This study aims to validate the dimensions of sharia experience quality and to determine the effect of sharia experience quality on customer loyalty by customer satisfaction as mediation variable. The sample technique of this study was a purposive sampling of 150 respondents who conducted financing at Islamic banks. SEM-PLS is used to test hypotheses. The results of the second order evaluation show that integration quality, physical environment quality, outcome quality, compliance sharia knowledge, and responsive religious experience had strong effects on sharia experience quality. Sharia experience quality had a significant effect on customer loyalty and customer satisfaction as a partial mediation of sharia experience quality on customer loyalty.
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25. |
Enhancing organizational commitment by exploring job satisfaction, organizational citizenship behavior and emotional intelligence
, Pages: 917-924 Mochamad Vrans Romi, Noer Soetjipto, Sri Widaningsih, Ester Manik and Ari Riswanto PDF (288 K) |
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Abstract:
Problems related to emotional intelligence, job satisfaction, organizational citizenship behavior, and organizational commitment in the world of education, especially lecturers in providing services for students is relevant in the analysis for the sustainability of the quality of an institution. Thus, this study aims to analyze the increase in organizational commitment in Indonesia by involving 371 lecturers from 19 universities in Bandung. Structural Equation Modeling (SEM) using AMOS was employed in selecting the sample. The results explain emotional intelligence had positive effects on organizational citizenship behavior and on organizational commitment, and job satisfaction had positive effects on organizational citizenship behavior and on organizational commitment. Organizational citizenship behavior was empirically proven to have a positive effect on organizational commitment. In examining the mediating variable, the results show that emotional intelligence positively influenced the organizational commitment through organizational citizenship, and that job satisfaction had a positive effect on organizational commitment through organizational citizenship behavior as a mediating variable.
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26. |
The effect of information systems and human resources strategies on the success of information systems: Evidence from Jordanian commercial companies
, Pages: 925-932 Mohannad Sami Tawaha, Mohamed Mahmoud Bshayreh and Wesam Ibrahim Mohammad Alabdallat PDF (288 K) |
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Abstract:
The study aims at measuring the impact of human resources and information systems strategies on the success of information systems in the industrial companies operating in the Amman stock exchange. The study sample was made up of accounting and finance departments for these companies. The initial data were collected through a questionnaire that designed for this purpose. The results have confirmed a strong impact of information systems strategies on the information systems success. As well, the results have confirmed the impact of information systems strategies on human resources strategies. The study also has proved that human resources strategies have maintained a weak effect on the success of information systems. The study recommends the researchers in this field to re-study this subject by modifying the measuring variables methods, and study other economic sectors.
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27. |
The mediating effect of employee happiness on the relationship between quality of work-life and employee intention to quit: A study on fast-food restaurants in Jordan
, Pages: 933-938 Hayel Alserhan, Abdullah Al-Adamat and Omar Al-Adamat PDF (288 K) |
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Abstract:
This study aims to investigate the mediating role of employee happiness in the effect of the quality of work-life on employee intention to quit. Data were collected using a questionnaire developed regarding prior related works. It was administered to a sample consisted of 122 employees selected from four fast-food restaurants in Jordan. Data analysis was conducted using structural equation modelling via Smart-PLS3; the results revealed that the quality of life had significant direct effects on both employee happiness and employee intention to quit. The first effect was positive, while the second was negative. Employee happiness had a significant impact on employee intention to quit. Consequently, the results indicated that employee happiness played a significant mediating role in the effect of the quality of work-life on employee intention to quit. It was concluded that the quality of work-life is not enough to reduce employee intention to quit, which means that organization should pay great attention to employee happiness to ensure the positive effect of the quality of life and to reduce employee intention to quit.
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28. |
The effect of business continuity management and technology acceptance model towards lecturers’ performance moderated by servant leadership
, Pages: 939-948 Herson Keradjaan, Bernhard Tewal, Viktor Lengkong and Greis Sendow PDF (288 K) |
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Abstract:
This research investigates the effect of business continuity management and technology acceptance models towards performance of lecturers moderated by servant leadership. The research respondents were 86 Halmahera University lecturers. The research method used was quantitative method by examining the effect of moderation and the direct effect by the method of interaction. The model was tested with structural equation modeling approach by using Smart PLS software. The results proved that servant leadership was able to influence lecturer performance. Servant leadership could also moderate the effect of business continuity management towards lecturer performance. However, business continuity management and technology acceptance models did not affect lecturer performance independently. Servant leadership also failed to moderate the effect of the technology acceptance model towards lecturer performance. This study recommends that servant leadership be applied at all levels of leadership because of the very important role in triggering lecturer performance. The application of servant leadership can also be combined with business continuity management since the interaction between of the two can improve lecturer performance.
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29. |
Non recursive model of consumer satisfaction and trust
, Pages: 949-958 Runggu Besmandala Napitupulu, Lilis Suriani Gultom, Lamminar Hutabarat and Sabar LT. Simatupang PDF (288 K) |
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Abstract:
This study was designed to identify and analyze the effect of perceived value, differentiation, and emotional branding on customer satisfaction and trust; non-recursive influence between customer satisfaction and customer trust of the vivo smartphone in Medan. Respondents consist of adults who use vivo smartphones domiciled in Medan. The analysis technique uses a structural equation model with the robust maximum likelihood method. Data processing is assisted by Lisrel software and the results indicate in case the direct effect coefficient of the same latent variable is positive in the non-recursive and recursive models, the coefficient will be higher in the recursive model. Therefore, it is important for vivo smartphone management to verify first, whether the relationship between customer satisfaction and trust is reciprocal. In case it is one way, where satisfaction affects customer trust, then the strategy or program of increasing perceived value and differentiation directly at customer satisfaction is more optimal. Furthermore, it will have an impact on customer trust since the satisfaction mediating effect is higher than the customer trust mediating effect in the recursive model. The program of increasing consumer trust with emotional branding through customer satisfaction is good, since the mediation of satisfaction is significant in both non-recursive and recursive contexts.
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30. |
The influence of knowledge management on lecturer performance through job satisfaction
, Pages: 959-964 M. Ali Hasballah PDF (288 K) |
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Abstract:
This study aims to analyze the effect of knowledge management on job satisfaction, analyze the effect of knowledge management on lecturer performance, analyze the effect of job satisfaction on lecturer performance, and analyze the effect of knowledge management on lecturer performance through job satisfaction. The number of samples in this study were 55 respondents. The analysis technique uses path analysis. The results of the analysis show that knowledge management had a significant effect on job satisfaction. Knowledge management had a significant effect on lecturer performance. Job satisfaction had a significant effect on lecturer performance. Knowledge management had a significant effect on lecturer performance through job satisfaction.
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31. |
The role of strategic agility towards the firm performance of logistics service providers in Indonesia
, Pages: 965-974 Risris Nurjaman, Agus Rahayu, Lili Adi Wibowo and Widjajani PDF (288 K) |
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Abstract:
Competition in various companies encourages practitioners, entrepreneurs, and academics to examine the dynamization of business models. The dynamic study of this business model was driven by its dynamic environment. Dynamic moving environments require companies to be adaptive as quickly as possible. This adaptation encourages different firms to perform a certain strategy of excellence in the face of competition. Strategy Agility becomes a study of practitioners and academics due to its ability to predict and capture opportunities. One of the service industries faced with the dynamic environment within the company is the Logistic Service Provider. Fierce competition, the dynamic type of service, and rapidly changing technol-ogy encourage enterprises to always be agile in determining the direction to the business. The purpose of this research is to get a model of the relationship between strategic agility and competitive strategy as a moderator for the improvement of the firm performance. Methods used are quantitative methods. The research results describe the direct relationship between strategic agility and competitive strategy to the firm performance. However, when the competitive strategy is made as a moderator, strategic agility shows a negative effect.
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32. |
Competency improvement of cooperative managers to improve members' welfare by implementing business strategies
, Pages: 975-982 Agus Haryono, Mudjiarto, Nanik Wahyunib and Boge Triatmanto PDF (288 K) |
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Abstract:
This study aims to analyze the improvement of the welfare of cooperative members in a sustainable manner, which is influenced by the development of business strategies and the competence of members. The research was conducted at women's cooperatives in East Java Province, Indonesia. The research design uses a quantitative approach. Respondents in this study are members of active women's cooperatives who have their own businesses from cooperative capital. The questionnaire was distributed by directly meeting respondents or via email among 185 respondents who were members of active cooperatives. SEM analysis was used to determine the effect of competency variables on improving member welfare mediated by business strategies. The results of this study indicate that the welfare of cooperative members was largely determined by the competence of cooperative member business actors, but this welfare improvement will be more effective if business actors understand and implement business strategies even though on a small scale.
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33. |
The moderating effect of entrepreneurial marketing in the relationship between business intelligence systems and competitive advantage in Jordanian commercial banks
, Pages: 983-992 Emad Ali Kasasbeh, Khaled Khalaf Alzureikat, Shaher Falah Alroud and Wasfi Abdul Kareem Alkasassbeh PDF (288 K) |
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Abstract:
The paper investigates the Competitive Advantage in the Jordanian Commercial Banks (JCB) and its relationship with the Business Intelligence Systems (BIS) through the moderate influence of the Entrepreneurial Markets. Business Intelligence Systems (BIS), can extract a better knowledge for the performance and future gains for the organization. Therefore, it can pin point the impasse which in turn results in a suitable result for the problem in hand. As a result, the organization success will increase due to the efficiency of management performance. This study explores the Intelligent System (IS) relationship with Competitive Advantage (CA) through monitoring the moderating role of Entrepreneurial Marketing (EM). A survey is implemented for the data collection & analysis with 300 questionnaires, and (PLS) is used for the analyses. The results indicate that BIS was definitely related to Competitive Advantage, and EM moderated the connection between BIS and Competitive Advantage.
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34. |
Effect of strength of the external environment and Islamic business ethics on the performance of Islamic finance companies with intellectual capital mediation
, Pages: 993-1002 Hariandy Hasbi, Moeljadi Moeljadi, Noermijati Noermijati and Ainur Rofiq PDF (288 K) |
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Abstract:
The purpose of this study is to analyze sharia microfinance strategies to encourage the economy at the community level such as the Integrated Business Centers (BMT) based on Sharia principles. Primary data were obtained from questionnaires on 283 BMT managers in Java. Using PLS analysis, strengthening corporate performance is measured by Islamic business ethics with intellectual capital as mediation. This model construct is unique and provides value in this study. The results showed that the strength of the external environment did not directly affect the performance of the BMT; Islamic business ethics and intellectual capital have positive and significant effects on BMT performance; and Intellectual capital is proven to mediate the indirect effect of the strength of the external environment and Islamic business ethics on BMT performance. Islamic Business Ethics in its application greatly supports the vision and mission of BMT. With the good implementation of Islamic Business Ethics, the level of customer confidence from BMT increases and will automatically increase BMT performance. Strength of the External Environment able to influence BMT performance after mediation from the Intellectual Capital. Intellectual Capital owned by BMT employees is an inseparable part and greatly supports BMT performance. This is evident in this study in which qualified intellectual capital from the employees had a good impact on improving BMT performance.
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35. |
Strategic thinking, strategic planning, strategic innovation and the performance of SMEs: The mediating role of human capital
, Pages: 1003-1012 Nagwan AlQershi PDF (288 K) |
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Abstract:
Strategists have unique skills and abilities to connect the past and the present in order to predict what might happen in the future. The current study is the culmination of a number of research ideas in the field of Strategic Thinking (ST), Strategic Planning (SP) and Strategic Innovation (SI) in relation of Human Capital (HC). The survey method was used to collect data from 235 SMEs in the manufacturing industry of Yemen. Results indicate that ST, SP and SI have a significant effect on HC. The mediating effects of HC on the relationship between ST, SP and SI and SMEs’ performance were also examined. Results indicate that HC mediates the relationship between ST, SP and SI and firm performance. The findings of this study offer important insights for managers of SMEs, researchers and policymakers to further understand the effects of ST, SP SI, HC and SMEs’ performance. SMEs should also be encouraged to develop their ST, SP, SI and HC to improve their performance. Finally, this study serves not only to clarify the mechanism between HC and SMEs’ performance, but also to generalize the ST, SP and SI results in the Yemen and Middle East context.
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36. |
Cyberloafing as a mediating variable in the relationship between workload and organizational commitment
, Pages: 1013-1022 Mohammad Abdallah Aladwan, Imad Al Muala and Hayatul Safrah Salleh PDF (288 K) |
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Abstract:
The availability of the internet and its usage has become accessible to all and it has contributed to the ease of employees avoiding work pressure and leading it for non-work-related matters, which is cyberloafing. It has caused many problems in organizations and the most affected are organization commitment. The purpose of this study is to examine the impact of workload dimensions (psychological workload and physical workload) on organizational commitment. It also seeks to determine whether cyberloafing mediates the link between workload and organizational commitment. A survey was conducted on 304 employees of a mining company in Jordan. Descriptive statistics, correlation, multiple regression, and hierarchical regression analyses were performed to analyse the data using SPSS v23. The results showed that the workload significantly influenced the organizational commitment among the employees. Cyberloafing was found to partially mediate the link between both workload variables and organization commitment. The study was conducted in the mining industry in Jordan. Thus, future study is suggested to examine the model in other industries and countries.
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37. |
The effect of experience quality, perceived value, happiness and tourist satisfaction on behavioral intention
, Pages: 1023-1032 Sulfi Abdul Haji, Surachman, Kusuma Ratnawati and MintartiRahayu PDF (288 K) |
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Abstract:
This research aims at examining and determining the effect of experience quality on tourists’ behavioral intention either directly or by perceived value, happiness, and tourist satisfaction. The sample in this research includes 227 tourists visiting Dodola Island using purposive sampling technique. The analytical method to test the hypothesis in this research is SEM-PLS. The results show that Experience Quality, Tourist Satisfaction, and Happiness had positive and significant effects on Tourists’ Behavior Intention. Meanwhile, Perceived value did not have any significant effect on Tourist Behavioral Intention as Perceived Value was not able to act as a mediator on the effect of Experience Quality on Behavioral Intention. On the other hand, Perceived Value variable had a positive and significant effect on Tourist Satisfaction. Therefore, the increase in Tourist Satisfaction sourced from Perceived Value could affect behavioral intention. The results of further research also show that Tourist Satisfaction and Happiness could partially mediate the effect of Experience Quality on Behavioral Intention.
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38. |
The effects of personality, deviant behavior, and employee engagement on frontline employees' organizational commitment
, Pages: 1033-1044 Noermijati Noermijati, Ema Zahra Firdaus and Ridolof Wenand Baltimurik PDF (288 K) |
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Abstract:
This study aims to analyze the effect of personality on organizational commitment mediated and moderated by deviant behavior and employee engagement. The study was conducted at PT. Smartfren Telecom, Tbk in Malang City, involving 105 respondents of frontline employees and the collected data were proceed using Partial Least Square (PLS) analysis. The finding shows that personality did not affect the enhancement of employee's organizational commitment directly. Instead, personality was able to indirectly affect organizational commitment through engagement and a good personality will decrease deviant behavior. While deviant behavior itself did not influence organizational commitment, neither mediate nor moderate the relationship between personality and organizational commitment. Meanwhile, employee engagement was able to mediate the influence of personality toward the organizational commitment, but not to moderate the relationship between the two variables. The study places deviant behavior, and employee engagement were used as the mediating and moderating variables on the effect of personality on the organizational commitment of frontline employees. The highlight of this study is that deviant behavior was not able to act as both the mediating and moderating variable on the influence of personality on organizational commitment.
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39. |
A study on the relationship between workplace spirituality, mental wellbeing and mindfulness
, Pages: 1045-1054 K. Jnaneswar and M.M. Sulphey PDF (288 K) |
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Abstract:
Creating and maintaining a healthy organization is a major challenge of organizational leaders in the current volatile and competitive business environment. One of the critical aspects of a healthy organization is employees’ mental wellbeing. Aspects like workplace spirituality and mindfulness are now highly popular among organizations. However, studies linking these variables with employees’ wellbeing is an area that has not received adequate research attention. The pivotal objective of this study is to explore the combined effect of mindfulness and workplace spirituality on employees’ mental wellbeing. A cross-sectional research design was adopted for the study, and data were collected from 333 full-time employees working in diverse industries. Results reveal significant relationship between the three variables. It was also found that both workplace spirituality and mindfulness were significant predictors of mental wellbeing. The present study, enriches the literature by contributing towards an understanding of the causative factors of employees’ mental wellbeing and how it can be improved in the organizations.
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40. |
Cultural perspectives of business performance and subjective well-being
, Pages: 1055-1062 Anak Agung Istri Ngurah Marhaeni and I Gusti Ayu Purnamawati PDF (288 K) |
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Abstract:
Women's entrepreneurship is closely related to managerial effectiveness and innovation and women's limited access to economic resources greatly influences women's welfare. This study aimed to analyze the effects of woman empowerment, entrepreneurial orientation, business network, and business performance on subjective well-being. The research design was in the form of explanatory research and used structural equation modeling. The population in this study were all weaving businesses in Bali Province. Determination of samples in this study was based on non-probability sampling. The sampling used in this study was 112 women weaving business owners. The results of this study reveal that entrepreneurial orientation and business networks had significant effects on business performance and subjective well-being, while women's empowerment had no effect, although it was moderated by the role of bricolage. This research measurement was based on the spiritual philosophy of Tri Hita Karana in cultural perspectives.
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