Customer retention (CR) has become increasingly important due to high competition among hotels and countries. However, most of previous studies focus on this variable in the context of restaurants. This study aims to examine the factors that affect the CR among customers of five-star hotels in Jordan. Based on the literature, the study proposes that physical environment (PE), customer satisfaction (CS), service quality (SQ), and perceived consumption value (PCV) will affect the CR. In addition, the study proposes that hotel perceived value (HPV) will mediate the effects between the variable. The population of this study is the hotels in Amman, the capital of Jordan. Using a random sampling technique, a total of 301 responses are collected from seven brands. The findings indicated that PE, SQ, PCV, and CS were important predictors of CR. The findings also show that HPV mediated partially the effect of PE and SQ on CR while a full mediator was found between CS and CR. Decision makers are advised to improve the PE and the HPV.

This study aims to examine the influence of organizational culture on job satisfaction through knowledge sharing. The sample in this study totaled 259 lecturers, 50 groups of study programs at 27 universities. Hypothesis testing uses Hierarchical linear modeling (HLM). The results show that organizational culture had a significant positive effect on knowledge sharing, knowledge sharing had a significant positive effect on job satisfaction, and organizational culture had a positive and significant effect on satisfaction directly or indirectly.

The quaternary business sector growth, as an up-to-date form of service, has long been considered harmless to the environment, and is separated from the industrial and manufacturing sectors which are considered to have a direct effect on environmental sustainability. This is because quaternary business is generally considered to have intangible and experience-based services that are considered not to have real consequences on the environment. This study seeks to examine the role of environmental staff in efforts to manage hotels in Batam Indonesia. Furthermore, the study seeks to explore the use of human resources to improve environmental performance in the hospitality business in Batam. Some key aspects of the HR study, such as compensation and leadership, were tested in this study. The method used is a quantitative approach with a sample of 150 respondents environmental management staff. Analysis of research data is based on path analysis through Structural Equation Modeling (SEM). The results show that there was a significant and positive direct influence between work ability, leadership, and compensation on motivation of environmental staff. Subsequent results show an indirect effect of work skills, leadership, and compensation on performance through motivational mediation variables. The originality of this study lies on its efforts to emphasize that the hospitality business should also be considered a business that has an effect on the environment, and the exploration of this study that brings the perspective of HR in improving environmental performance in the implementation of environmentally friendly businesses. The study underscores the importance of standardized environmental management in starred hotel management. In addition, the study offers originality that various forms of appreciation and increased motivation affect not only on improving business performance, but also on environmental performance in managing hospitality services.

The implementation of regional autonomy has implications for the transfer of authority between the center and the regions in various fields. The existence of regional autonomy will result in decentralization which involves the management of regional finances, economic planning, including arranging regional development programs and other plans delegated from the center to the regions. The purpose of this study was to examine the effect of fiscal decentralization on economic growth and the index of human development in districts and cities in North Maluku Province. The population of this study consisted of 7 districts and 2 cities. The data is secondary data for the period 2011 to 2015, sourced from the Central Statistics Agency (BPS) Jakarta, districts and cities in North Maluku Province, published. The collected data were analyzed using path analysis techniques using the SPSS program package. The results of the study indicate that the effect of fiscal decentralization on economic growth had a positive path coefficient with a level of probability which was not significant. This shows that hypothesis one which states that fiscal decentralization has a significant effect on the economic growth of districts and cities in North Maluku Province. These results suggest that the higher the fiscal decentralization, the higher the economic growth. The effect of fiscal decentralization on the human development index has a positive path coefficient with a significant level of probability. This implies that the higher the fiscal decentralization, the higher the human development index. The effect of economic growth on the human development index has a positive coefficient with a significant level of probability. These results indicate that the higher the economic growth, the higher the index of human development.

It may be queried why highly-qualified and skilled employees are allowed to leave their organizations. This study aims to determine the main factors affecting employee retention and how employee retention affects organizational performance in the commercial banking sector in Jordan. The employee retention drivers that are discussed in this study include economic security, psychological security, affiliation, and self-actualization factors. The researchers use a questionnaire as a research instrument to collect the primary data from employees using the simple random sampling technique. SEM-SPLS is used to analyze the collected data, to test the study model and the proposed hypotheses. The findings reveal that economic, psychological, affiliation, and self-actualization factors affected employee retention. The paper also discusses the study's theoretical and practical implications.

This paper aims to explore the influence of Accounting Information System (AIS) success or effectiveness factors namely system quality, information quality, service quality and training quality on the organizational benefits of listed Jordanian firms using a DeLone and McLean Information System (IS) success model. To achieve the purpose of this research, the collected data of 117 Chief Finance Officer (CFO) who are operating in the listed Jordanian firms that had already implemented AIS was analyzed via Partial Least Squares-Structural Equation Modeling (PLS-SEM) to test the research model. The results show that information quality, service quality and training quality had positive and a significant contribution on the organizational benefits. However, system quality did not have any significant impact on the organi-zational benefits in context of this research. Lastly, the implications of these results for both researchers and practitioners were discussed at the end of this paper.

This study aims to investigate the relationship among sport experiential quality, club image, spectator satisfaction, subjective well-being, and spectator loyalty in the context of the Indonesian professional soccer industry. In addition, this study determines the mediating role of club image, spectator satisfaction, and subjective well-being in the relationship between sport experiential quality and spectator loyalty. To answer the research objectives, this study employed an explanatory research approach. Self-administered questionnaire was distributed among 250 samples recruited from several professional soccer matches in East-Java Province during Indonesia Soccer League (ISL) 2019. Data were analyzed by Partial Least Squares (PLS) technique. The results indicate that sport experiential quality did not have any significant direct effect on spectator loyalty. However, spectator experiential quality significantly affected club image, spectator satisfaction, and subjective well-being. While spectator experiential quality did not have a direct effect on spectator loyalty, the results also show that club image, subjective well-being, and spectator satisfaction had significant positive effects on spectator loyalty. Apart from the direct effect, this study indicate that subjective well-being, club image, and spectator satisfaction mediated the effect of spectator experiential quality on spectator loyalty.

This study aims to investigate several factors that influence the behavioral intentions of full-service airlines’ passengers in the air transportation industry in Indonesia. The possibility that consumers have behavioral intentions will be characterized by intention to repurchase, desire to provide recommendations to others, and have a willingness to pay a premium price. Some factors that are considered to influence behavioral intentions, both directly and indirectly, are service quality, brand credibility, and brand experience. Respondents in this study were select-ed based on purposive sampling with the criteria that the respondents were full-service passengers who were willing to fill out a questionnaire.

The purpose of this research is to analyze the conceptualization of religiosity and spirituality, as well as to validate the measurement and influence of both constructs on frugality. The importance of this study is to find out whether religious and spiritual individuals have a high of frugality. Frugality as a form of self-control, in the long term can create the welfare of consumers. This is a quantitative research that uses a survey method. The sample, comprising of 539 adults, was taken from the general public. A validation of the construct measurements was done by using an exploratory factor analysis, and a data analysis was carried out by using a multiple regression. The research results reveal that there are differences between religiosity and spirituality. The hypotheses results disclose that there was an insignificant influence of religiosity on frugality, while spirituality had a significant influence on frugality. Testing was also done by classifying the sample based on gender. In the sample of women, it was discovered that religiosity had a significant influence on frugality. Meanwhile, in the sample of men, only spirituality had a significant influence on frugality. It is concluded that the effect of religiosity on frugality was moderated by gender.

Creative industries are developing rapidly in Bandung, one of which is the culinary industry. Besides fashion, culinary becomes one of the attractions for tourists visiting Bandung. Even though it is proliferating, only a portion of this culinary business can last more than five years. Intense competition is one of the reasons, and now businesses must face economic problems caused by the spread of the SARS CoV 2 virus. Since the beginning of March, the government has closed offices, shopping centers, and schools. Now, after more than two months, businesses must prepare to reopen their businesses in conditions of an outbreak that have not entirely disappeared. One effort that can be done is to maintain company performance. This research studies the improvement of company performance by being oriented to innovation, creativity, and entrepreneurship. The results of the study revealed that product innovation and process innovation could support company performance while innovation could emerge through an entrepreneurial mindset, culture, leadership, and through creativity.