How to cite this paper
Mulyawan, B., Aji, K., Erliyana, A., Wilonotomo, W., Bawono, S., Ryanindityo, M., Astuti, R & Febrianto, A. (2025). Linking the role of supply chain service, collaborative governance and multiple stakeholder participation in the immigration services quality.Uncertain Supply Chain Management, 13(4), 721-732.
Refrences
Alves Zanella, M., Götz, A., Rist, S., Schmidt, O., & Weigelt, J. (2018). Deliberation in multi-stakeholder participation: A heuristic framework applied to the Committee on World Food Security. Sustainability, 10(2), 428.
Amirkhanyan, A. A. (2009). Collaborative performance measurement: Examining and explaining the prevalence of collaboration in state and local government contracts. Journal of Public Administration Research and Theory, 19(3), 523-554.
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of public administration research and theory, 18(4), 543-571.
Ansell, C., Doberstein, C., Henderson, H., Siddiki, S., & 't Hart, P. (2020). Understanding inclusion in collaborative governance: a mixed methods approach. Policy and Society, 39(4), 570-591.
Arijanto, R. (2022). The Role of Supply Chain Management on Competitive Advantage and SMEs Operational Performance During Post Pandemic and Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 128 - 137. https://doi.org/10.7777/jiemar.v3i6.410
Avoyan, E., Kaufmann, M., Lagendijk, A., & Meijerink, S. (2024). Output Performance of Collaborative Governance: Examining Collaborative Conditions for Achieving Output Performance of the Dutch Flood Protection Program. Public Performance & Management Review, 1-32.
Azadi, H., Ho, P., Hafni, E., Zarafshani, K., & Witlox, F. (2011). Multi-stakeholder involvement and urban green space performance. Journal of Environmental Planning and Management, 54(6), 785-811.
Baltacioglu, T., Ada, E., Kaplan, M. D., Yurt And, O., & Cem Kaplan, Y. (2007). A new framework for service supply chains. The Service Industries Journal, 27(2), 105-124.
Buckler, A. J., Bresolin, L., Dunnick, N. R., Sullivan, D. C., & Group. (2011). A collaborative enterprise for multi-stakeholder participation in the advancement of quantitative imaging. Radiology, 258(3), 906-914. https://pubs.rsna.org/doi/abs/10.1148/radiol.10100799
Cronin, S. J., Petterson, M. G., Taylor, P. W., & Biliki, R. (2004). Maximising multi-stakeholder participation in government and community volcanic hazard management programs; a case study from Savo, Solomon Islands. Natural Hazards, 33, 105-136.
Duan, X., Dai, S., Yang, R., Duan, Z., & Tang, Y. (2020). Environmental collaborative governance degree of government, corporation, and public. Sustainability, 12(3), 1138.
Emerson, K., & Nabatchi, T. (2015). Evaluating the productivity of collaborative governance regimes: A performance matrix. Public Performance & Management Review, 38(4), 717-747. https://www.tandfonline.com/doi/abs/10.1080/15309576.2015.1031016
Florini, A., & Pauli, M. (2018). Collaborative governance for the sustainable development goals. Asia & the Pacific Policy Studies, 5(3), 583-598.
Franciosi, C., Di Pasquale, V., Iannone, R., & Miranda, S. (2021). Multi-stakeholder perspectives on indicators for sustainable maintenance performance in production contexts: an exploratory study. Journal of Quality in Maintenance Engineering, 27(2), 308-330. https://www.emerald.com/insight/content/doi/10.1108/JQME-03-2019-0033/full/html
Glenn Richey, R., Tokman, M., & Dalela, V. (2010). Examining collaborative supply chain service technologies: a study of intensity, relationships, and resources. Journal of the Academy of Marketing Science, 38, 71-89.
Huang, M. C., & Chiu, Y. P. (2018). Relationship governance mechanisms and collaborative performance: A relational life-cycle perspective. Journal of Purchasing and Supply Management, 24(3), 260-273.
Kim, S., & Sullivan, A. (2023). Connecting the composition of collaborative governance structure to community‐level performance in homeless services. Public administration review, 83(4), 734-749. https://onlinelibrary.wiley.com/doi/abs/10.1111/puar.13632
Leukel, J., Kirn, S., & Schlegel, T. (2011). Supply chain as a service: a cloud perspective on supply chain systems. IEEE Systems Journal, 5(1), 16-27.
Liu, W. H., & Xie, D. (2013). Quality decision of the logistics service supply chain with service quality guarantee. International Journal of production research, 51(5), 1618-1634.
Malaver, Y. Y. V., Claudio, B. A. M., & Ruiz, J. A. Z. (2024). Quality of service and user satisfaction of a police station in a district of northern Lima. Southern perspective/Perspectiva austral, 2, 20-20.
Manley, K., & Chen, L. (2017). Collaborative learning to improve the governance and performance of infrastructure projects in the construction sector. Journal of Management in Engineering, 33(5), 04017030. https://ascelibrary.org/doi/abs/10.1061/(ASCE)ME.1943-5479.0000545
Maull, R., Geraldi, J., & Johnston, R. (2012). Service supply chains: a customer perspective. Journal of Supply Chain Management, 48(4), 72-86.
Mganga, K. Z., Kaindi, E., Bosma, L., Amollo, K. O., Munyoki, B., Kioko, T., ... & Musimba, N. K. (2023). Multi‐stakeholder participation for successful implementation of applied research projects in Africa. Ecological Solutions and Evidence, 4(2), e12252. https://besjournals.onlinelibrary.wiley.com/doi/abs/10.1002/2688-8319.12252
Mikwamba, K., Dessein, J., Kambewa, D., Messely, L., & Strong, R. (2021). Collaborative governance dynamics in innovation platforms: case of Malawi’s District Stakeholder Panel. The journal of agricultural education and extension, 27(2), 255-275.
Mukaromah, H., Muhajir, M., Fathudin, F., Purwanti, K., Ansori, Y., Fahlevi, M., ... & Purwanto, A. (2022). The role of buzz and viral marketing strategic on purchase intention and supply chain performance. Uncertain Supply Chain Management, 10(2), 637-644.
Mutahara, M., Warner, J. F., & Khan, M. S. A. (2020). Multi-stakeholder participation for sustainable delta management: a challenge of the socio-technical transformation in the management practices in Bangladesh. International Journal of Sustainable Development & World Ecology, 27(7), 611-624.
Newig, J., Challies, E., Jager, N. W., Kochskaemper, E., & Adzersen, A. (2018). The environmental performance of participatory and collaborative governance: a framework of causal mechanisms. Policy Studies Journal, 46(2), 269-297.
Ofei-Manu, P., Didham, R. J., Byun, W. J., Phillips, R., Dickella Gamaralalage, P. J., & Rees, S. (2018). How collaborative governance can facilitate quality learning for sustainability in cities: A comparative case study of Bristol, Kitakyushu and Tongyeong. International Review of Education, 64, 373-392.
Permana , A. I., & Soediantono, D. (2022). The Role of Eco Supply Chain on Environment and Operational Performance of Indonesian Defense Industry. Journal of Industrial Engineering & Management Research, 3(3), 73 - 84. https://doi.org/10.7777/jiemar.v3i3.284
Praditya, R. A. (2024). The Role of service quality, product quality, location and product innovation on consumer purchasing decisions and word of mouth. Journal of Industrial Engineering & Management Research, 5(2), 20-24.
Purwanto, A., & Juliana, J. (2022). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 511-516.
Sartas, M., van Asten, P., Schut, M., McCampbell, M., Awori, M., Muchunguzi, P., ... & Leeuwis, C. (2019). Factors influencing participation dynamics in research for development interventions with multi-stakeholder platforms: A metric approach to studying stakeholder participation. PloS one, 14(11), e0223044.
Siddiki, S. N., Carboni, J. L., Koski, C., & Sadiq, A. A. (2015). How policy rules shape the structure and performance of collaborative governance arrangements. Public Administration Review, 75(4), 536-547.
Ulibarri, N. (2015). Tracing process to performance of collaborative governance: A comparative case study of federal hydropower licensing. Policy Studies Journal, 43(2), 283-308.
Waligo, V. M., Clarke, J., & Hawkins, R. (2013). Implementing sustainable tourism: A multi-stakeholder involvement management framework. Tourism management, 36, 342-353.
Wang, H., & Ran, B. (2023). Network governance and collaborative governance: A thematic analysis on their similarities, differences, and entanglements. Public management review, 25(6), 1187-1211.
Wang, Y., Wallace, S. W., Shen, B., & Choi, T. M. (2015). Service supply chain management: A review of operational models. European Journal of Operational Research, 247(3), 685-698.
Warner, J. F. (2006). More sustainable participation? Multi-stakeholder platforms for integrated catchment management. Water resources development, 22(1), 15-35.
Woldesenbet, W. G. (2018). Collaborative governance: assessing the problem of weak cross-sectoral collaborations for the governance of Addis Ababa Rivers. Applied water science, 8, 1-24.
Xavier, J. A., & Bianchi, C. (2020). An outcome-based dynamic performance management approach to collaborative governance in crime control: insights from Malaysia. Journal of Management and Governance, 24(4), 1089-1114.
Amirkhanyan, A. A. (2009). Collaborative performance measurement: Examining and explaining the prevalence of collaboration in state and local government contracts. Journal of Public Administration Research and Theory, 19(3), 523-554.
Ansell, C., & Gash, A. (2008). Collaborative governance in theory and practice. Journal of public administration research and theory, 18(4), 543-571.
Ansell, C., Doberstein, C., Henderson, H., Siddiki, S., & 't Hart, P. (2020). Understanding inclusion in collaborative governance: a mixed methods approach. Policy and Society, 39(4), 570-591.
Arijanto, R. (2022). The Role of Supply Chain Management on Competitive Advantage and SMEs Operational Performance During Post Pandemic and Digital Era. Journal of Industrial Engineering & Management Research, 3(6), 128 - 137. https://doi.org/10.7777/jiemar.v3i6.410
Avoyan, E., Kaufmann, M., Lagendijk, A., & Meijerink, S. (2024). Output Performance of Collaborative Governance: Examining Collaborative Conditions for Achieving Output Performance of the Dutch Flood Protection Program. Public Performance & Management Review, 1-32.
Azadi, H., Ho, P., Hafni, E., Zarafshani, K., & Witlox, F. (2011). Multi-stakeholder involvement and urban green space performance. Journal of Environmental Planning and Management, 54(6), 785-811.
Baltacioglu, T., Ada, E., Kaplan, M. D., Yurt And, O., & Cem Kaplan, Y. (2007). A new framework for service supply chains. The Service Industries Journal, 27(2), 105-124.
Buckler, A. J., Bresolin, L., Dunnick, N. R., Sullivan, D. C., & Group. (2011). A collaborative enterprise for multi-stakeholder participation in the advancement of quantitative imaging. Radiology, 258(3), 906-914. https://pubs.rsna.org/doi/abs/10.1148/radiol.10100799
Cronin, S. J., Petterson, M. G., Taylor, P. W., & Biliki, R. (2004). Maximising multi-stakeholder participation in government and community volcanic hazard management programs; a case study from Savo, Solomon Islands. Natural Hazards, 33, 105-136.
Duan, X., Dai, S., Yang, R., Duan, Z., & Tang, Y. (2020). Environmental collaborative governance degree of government, corporation, and public. Sustainability, 12(3), 1138.
Emerson, K., & Nabatchi, T. (2015). Evaluating the productivity of collaborative governance regimes: A performance matrix. Public Performance & Management Review, 38(4), 717-747. https://www.tandfonline.com/doi/abs/10.1080/15309576.2015.1031016
Florini, A., & Pauli, M. (2018). Collaborative governance for the sustainable development goals. Asia & the Pacific Policy Studies, 5(3), 583-598.
Franciosi, C., Di Pasquale, V., Iannone, R., & Miranda, S. (2021). Multi-stakeholder perspectives on indicators for sustainable maintenance performance in production contexts: an exploratory study. Journal of Quality in Maintenance Engineering, 27(2), 308-330. https://www.emerald.com/insight/content/doi/10.1108/JQME-03-2019-0033/full/html
Glenn Richey, R., Tokman, M., & Dalela, V. (2010). Examining collaborative supply chain service technologies: a study of intensity, relationships, and resources. Journal of the Academy of Marketing Science, 38, 71-89.
Huang, M. C., & Chiu, Y. P. (2018). Relationship governance mechanisms and collaborative performance: A relational life-cycle perspective. Journal of Purchasing and Supply Management, 24(3), 260-273.
Kim, S., & Sullivan, A. (2023). Connecting the composition of collaborative governance structure to community‐level performance in homeless services. Public administration review, 83(4), 734-749. https://onlinelibrary.wiley.com/doi/abs/10.1111/puar.13632
Leukel, J., Kirn, S., & Schlegel, T. (2011). Supply chain as a service: a cloud perspective on supply chain systems. IEEE Systems Journal, 5(1), 16-27.
Liu, W. H., & Xie, D. (2013). Quality decision of the logistics service supply chain with service quality guarantee. International Journal of production research, 51(5), 1618-1634.
Malaver, Y. Y. V., Claudio, B. A. M., & Ruiz, J. A. Z. (2024). Quality of service and user satisfaction of a police station in a district of northern Lima. Southern perspective/Perspectiva austral, 2, 20-20.
Manley, K., & Chen, L. (2017). Collaborative learning to improve the governance and performance of infrastructure projects in the construction sector. Journal of Management in Engineering, 33(5), 04017030. https://ascelibrary.org/doi/abs/10.1061/(ASCE)ME.1943-5479.0000545
Maull, R., Geraldi, J., & Johnston, R. (2012). Service supply chains: a customer perspective. Journal of Supply Chain Management, 48(4), 72-86.
Mganga, K. Z., Kaindi, E., Bosma, L., Amollo, K. O., Munyoki, B., Kioko, T., ... & Musimba, N. K. (2023). Multi‐stakeholder participation for successful implementation of applied research projects in Africa. Ecological Solutions and Evidence, 4(2), e12252. https://besjournals.onlinelibrary.wiley.com/doi/abs/10.1002/2688-8319.12252
Mikwamba, K., Dessein, J., Kambewa, D., Messely, L., & Strong, R. (2021). Collaborative governance dynamics in innovation platforms: case of Malawi’s District Stakeholder Panel. The journal of agricultural education and extension, 27(2), 255-275.
Mukaromah, H., Muhajir, M., Fathudin, F., Purwanti, K., Ansori, Y., Fahlevi, M., ... & Purwanto, A. (2022). The role of buzz and viral marketing strategic on purchase intention and supply chain performance. Uncertain Supply Chain Management, 10(2), 637-644.
Mutahara, M., Warner, J. F., & Khan, M. S. A. (2020). Multi-stakeholder participation for sustainable delta management: a challenge of the socio-technical transformation in the management practices in Bangladesh. International Journal of Sustainable Development & World Ecology, 27(7), 611-624.
Newig, J., Challies, E., Jager, N. W., Kochskaemper, E., & Adzersen, A. (2018). The environmental performance of participatory and collaborative governance: a framework of causal mechanisms. Policy Studies Journal, 46(2), 269-297.
Ofei-Manu, P., Didham, R. J., Byun, W. J., Phillips, R., Dickella Gamaralalage, P. J., & Rees, S. (2018). How collaborative governance can facilitate quality learning for sustainability in cities: A comparative case study of Bristol, Kitakyushu and Tongyeong. International Review of Education, 64, 373-392.
Permana , A. I., & Soediantono, D. (2022). The Role of Eco Supply Chain on Environment and Operational Performance of Indonesian Defense Industry. Journal of Industrial Engineering & Management Research, 3(3), 73 - 84. https://doi.org/10.7777/jiemar.v3i3.284
Praditya, R. A. (2024). The Role of service quality, product quality, location and product innovation on consumer purchasing decisions and word of mouth. Journal of Industrial Engineering & Management Research, 5(2), 20-24.
Purwanto, A., & Juliana, J. (2022). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 511-516.
Sartas, M., van Asten, P., Schut, M., McCampbell, M., Awori, M., Muchunguzi, P., ... & Leeuwis, C. (2019). Factors influencing participation dynamics in research for development interventions with multi-stakeholder platforms: A metric approach to studying stakeholder participation. PloS one, 14(11), e0223044.
Siddiki, S. N., Carboni, J. L., Koski, C., & Sadiq, A. A. (2015). How policy rules shape the structure and performance of collaborative governance arrangements. Public Administration Review, 75(4), 536-547.
Ulibarri, N. (2015). Tracing process to performance of collaborative governance: A comparative case study of federal hydropower licensing. Policy Studies Journal, 43(2), 283-308.
Waligo, V. M., Clarke, J., & Hawkins, R. (2013). Implementing sustainable tourism: A multi-stakeholder involvement management framework. Tourism management, 36, 342-353.
Wang, H., & Ran, B. (2023). Network governance and collaborative governance: A thematic analysis on their similarities, differences, and entanglements. Public management review, 25(6), 1187-1211.
Wang, Y., Wallace, S. W., Shen, B., & Choi, T. M. (2015). Service supply chain management: A review of operational models. European Journal of Operational Research, 247(3), 685-698.
Warner, J. F. (2006). More sustainable participation? Multi-stakeholder platforms for integrated catchment management. Water resources development, 22(1), 15-35.
Woldesenbet, W. G. (2018). Collaborative governance: assessing the problem of weak cross-sectoral collaborations for the governance of Addis Ababa Rivers. Applied water science, 8, 1-24.
Xavier, J. A., & Bianchi, C. (2020). An outcome-based dynamic performance management approach to collaborative governance in crime control: insights from Malaysia. Journal of Management and Governance, 24(4), 1089-1114.