How to cite this paper
Sabra, S., Sharabati, A., Almajali, W., Almagharbeh, B., Allahham, M & Alqurashi, D. (2024). The mediating effect of TQM on the relationship between market orientation and organizational performance.Uncertain Supply Chain Management, 12(4), 2807-2816.
Refrences
Adem, S. Al, Childerhouse, P., Egbelakin, T., Wang, B., Teerlink, M., Tabassum, R., Fogarty, S. T., Bag, S., Gupta, S., Kumar, A., Sivarajah, U., Id, S., Dubey, R., Gunasekaran, A., Childe, S. J., Bryde, D. J., Giannakis, M., Foropon, C., Roubaud, D., … Verma, S. (2018). Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations. Industrial Marketing Management, 226(0123456789), 3–5. https://doi.org/10.1016/j.ijpe.2019.107599
Ahmed, S., Hawarna, S., Alqasmi, I., Mohiuddin, M., Rahman, M. K., & Ashrafi, D. M. (2024). Role of Lean Six Sigma approach for enhancing the patient safety and quality improvement in the hospitals. International Journal of Healthcare Management, 17(1), 52–62. https://doi.org/10.1080/20479700.2022.2149082
Al-Qayoudhi, S. A. S., Kamal, E. M., & Said, I. (2022). Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman. COMPENDIUM by Paper ASIA, 40(2b), 59–71.
Al-Tit, A. (2016). Wpływ wyszczuplenia łańcuchów dostaw na produktywność saudyjskich firm produkcyjnych w regionie al-qassim. Polish Journal of Management Studies, 14(1), 18–27. https://doi.org/10.17512/pjms.2016.14.1.02
Ali, K., & Waheed, A. (2024). Synergistic role of TQM 4.0 toward industry 4.0 readiness: a sociotechnical perspective of selected industries. TQM Journal, April, 0–29. https://doi.org/10.1108/TQM-08-2023-0249
Ali, M., Rahman, S. M., & Frederico, G. F. (2021). Capability components of supply chain resilience for readymade garments (RMG) sector in Bangladesh during COVID-19. Modern Supply Chain Research and Applications, 3(2), 127–144. https://doi.org/10.1108/mscra-06-2020-0015
Almuntfjy, L., Kowang, T. O., Alani, E., & Hazzaa, O. T. (2024). Total Quality Management and Corporate Social Responsibility Integrated Practices for Higher Education Institutions: Conceptual Framework. International Journal of Professional Business Review, 9(2), e02633. https://doi.org/10.26668/businessreview/2024.v9i2.2633
Alsmairat, M. A. K., Al-Ma’aitah, N., Al-hwameil, T., & Elrehail, H. (2024). Supply chain partnership and sustainable performance: does TQM mediate the relationship? International Journal of Quality and Service Sciences, 16(1), 63–86. https://doi.org/10.1108/IJQSS-07-2023-0101
Amin, M., Aldakhil, A. M., Wu, C., Rezaei, S., & Cobanoglu, C. (2017). The structural relationship between TQM, employee satisfaction, and hotel performance. International Journal of Contemporary Hospitality Management, 29(4), 1256–1278. https://doi.org/10.1108/IJCHM-11-2015-0659
Androwis, N., Sweis, R. J., Tarhin, A., Moaref, A., & Amiri, M. H. (2018). Total quality management practices and organizational performance in the construction chemicals companies in Jordan. Total Quality Management Practices and Organizational Performance in the Construction Chemicals Companies in Jordan, 25(8).
Brien, R. M. O. (2007). A caution regarding rules of thumb for variance inflation factors. Quality & Quantity, 41(5), 673–690. https://doi.org/10.1007/s11135-006-9018-6
Gahari, R., & Surabaya, U. A. (2024). Analysis of Business Strategy, Market Orientation, and Innovation Capability On Competitive Advantage Through PT Abc’s Firm Performance. 5(3), 1196–1203.
Gaudenzi, B., & Qazi, A. (2021). Assessing project risks from a supply chain quality management (SCQM) perspective. International Journal of Quality and Reliability Management, 38(4), 908–931. https://doi.org/10.1108/IJQRM-01-2020-0011
Hair, J., B., H. A., & Chong, R. A. (2017). Industrial Management & Data Systems. Industrial Management & Data Systems Business Process Management Journal In Management Decision, 110(5), 111–133.
Han, J. K., Kim, N., & Srivastava, R. K. (1998). Market Orientation and Organizational Performance: Is Innovation a Missing Link? Journal of Marketing, 62(4), 30–45. https://doi.org/10.1177/002224299806200403
Homaid, A. A., Minai, M. S., & Rahman, H. A. (2015). TQM and performance linkage in the microfinance institutions: The mediating role of IT capability. Asian Social Science, 11(21), 213–230. https://doi.org/10.5539/ass.v11n21p213
Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management and Business Excellence, 29(7–8), 798–816. https://doi.org/10.1080/14783363.2016.1238760
Jawabreh, O., Baadhem, A. M., Ali, B. J. A., Atta, A. A. B., Ali, A., Al-Hosaini, F. F., & Allahham, M. (2023). The Influence of Supply Chain Management Strategies on Organizational Performance in Hospitality Industry. Applied Mathematics and Information Sciences, 17(5), 851–858. https://doi.org/10.18576/AMIS/170511
Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: Antecedents and consequences. Journal of Marketing, 57(July), 53–70.
Joy, R. A., Hawlader, M. S., Rahman, M. S., Hossain, M. R., Shamim, S. I., & Mahmud, H. (2024). Improving Quality, Productivity, and Cost Aspects of a Sewing Line of Apparel Industry Using TQM Approach. Mathematical Problems in Engineering, 2024. https://doi.org/10.1155/2024/6697213
Lam, S. Y., Lee, V. H., Ooi, K. B., & Lin, B. (2011). The relationship between TQM, learning orientation and market performance in service organisations: An empirical analysis. Total Quality Management and Business Excellence, 22(12), 1277–1297. https://doi.org/10.1080/14783363.2011.631337
Lekmat, L., Selvarajah, C., & Hewege, C. (2018). Relationship between Market Orientation, Entrepreneurial Orientation, and Firm Performance in Thai SMEs: The Mediating Role of Marketing Capabilities. International Journal of Business and Economics, 17(3), 213–237. http://www.ijbe.org/table of content/pdf/vol17-3/02.pdf
Nakabuye, Z., Mayanja, J., Bimbona, S., & Wassermann, M. (2023). Technology orientation and export performance: the moderating role of supply chain agility. Modern Supply Chain Research and Applications, 5(4), 230–264. https://doi.org/10.1108/mscra-01-2023-0006
Nuryati, S., Frimayasa, A., & Arief, Z. (2024). The Influence Of Market Orientation And Innovation On Business Performance In MSMEes Through Competitive Advantage. Jurnal Scientia, 13(01), 59–68.
Pantouvakis, A., Vlachos, I., & Polemis, D. (2024). The impact of maritime service quality on employee satisfaction by seafarers rank: evidence from a global survey grounded on ERG theory. International Journal of Quality and Reliability Management, 41(1), 107–126. https://doi.org/10.1108/IJQRM-12-2022-0354
Richnák, P., & Gubová, K. (2021). Green and reverse logistics in conditions of sustainable development in enterprises in Slovakia. Sustainability (Switzerland), 13(2), 1–23. https://doi.org/10.3390/su13020581
Sabella, A., Kashou, R., & Omran, O. (2014). Quality management practices and their relationship to organizational performance. International Journal of Operations & Production Management, 34(12), 1487–1505. https://doi.org/10.1108/IJOPM-04-2013-0210
Sadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Advances in Decision Sciences, 2014, 1–17. https://doi.org/10.1155/2014/537605
Schiersch, A., Bertschek, I., & Niebel, T. (2024). To diversify or not? The link between global sourcing of ICT goods and firm performance. Economics of Innovation and New Technology, 1–23. https://doi.org/10.1080/10438599.2024.2309675
Sundram, V. P. K., Chhetri, P., & Bahrin, A. S. (2020). The Consequences of Information Technology, Information Sharing, and Supply Chain Integration, towards Supply Chain Performance and Firm Performance. Journal of International Logistics and Trade, 18(1), 15–31. https://doi.org/10.24006/JILT.2020.18.1.015
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280–318. https://doi.org/10.1108/02656711311299845
Tarhini, A., Elyas, T., Akour, M. A., & Al-Salti, Z. (2016). Technology, Demographic Characteristics, and E-Learning Acceptance: A Conceptual Model Based on Extended Technology Acceptance Model. Higher Education Studies, 6(3), 72–89. https://doi.org/10.5539/hes.v6n3p72
Testa, M., D’Amato, A., Singh, G., & Festa, G. (2024). Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation. TQM Journal, 36(3), 940–957. https://doi.org/10.1108/TQM-01-2022-0043
Wang, C. H., Chen, K. Y., & Chen, S. C. (2012). Total quality management, market orientation, and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119–129. https://doi.org/10.1016/j.ijhm.2011.03.013
Yeng, S. K., Jusoh, M. S., & Ishak, N. A. (2018). The impact of Total Quality Management (TQM) On competitive advantage: A conceptual mixed method study in the Malaysia Luxury hotel industries. Academy of Strategic Management Journal, 17(2), 282–302.
Ahmed, S., Hawarna, S., Alqasmi, I., Mohiuddin, M., Rahman, M. K., & Ashrafi, D. M. (2024). Role of Lean Six Sigma approach for enhancing the patient safety and quality improvement in the hospitals. International Journal of Healthcare Management, 17(1), 52–62. https://doi.org/10.1080/20479700.2022.2149082
Al-Qayoudhi, S. A. S., Kamal, E. M., & Said, I. (2022). Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman. COMPENDIUM by Paper ASIA, 40(2b), 59–71.
Al-Tit, A. (2016). Wpływ wyszczuplenia łańcuchów dostaw na produktywność saudyjskich firm produkcyjnych w regionie al-qassim. Polish Journal of Management Studies, 14(1), 18–27. https://doi.org/10.17512/pjms.2016.14.1.02
Ali, K., & Waheed, A. (2024). Synergistic role of TQM 4.0 toward industry 4.0 readiness: a sociotechnical perspective of selected industries. TQM Journal, April, 0–29. https://doi.org/10.1108/TQM-08-2023-0249
Ali, M., Rahman, S. M., & Frederico, G. F. (2021). Capability components of supply chain resilience for readymade garments (RMG) sector in Bangladesh during COVID-19. Modern Supply Chain Research and Applications, 3(2), 127–144. https://doi.org/10.1108/mscra-06-2020-0015
Almuntfjy, L., Kowang, T. O., Alani, E., & Hazzaa, O. T. (2024). Total Quality Management and Corporate Social Responsibility Integrated Practices for Higher Education Institutions: Conceptual Framework. International Journal of Professional Business Review, 9(2), e02633. https://doi.org/10.26668/businessreview/2024.v9i2.2633
Alsmairat, M. A. K., Al-Ma’aitah, N., Al-hwameil, T., & Elrehail, H. (2024). Supply chain partnership and sustainable performance: does TQM mediate the relationship? International Journal of Quality and Service Sciences, 16(1), 63–86. https://doi.org/10.1108/IJQSS-07-2023-0101
Amin, M., Aldakhil, A. M., Wu, C., Rezaei, S., & Cobanoglu, C. (2017). The structural relationship between TQM, employee satisfaction, and hotel performance. International Journal of Contemporary Hospitality Management, 29(4), 1256–1278. https://doi.org/10.1108/IJCHM-11-2015-0659
Androwis, N., Sweis, R. J., Tarhin, A., Moaref, A., & Amiri, M. H. (2018). Total quality management practices and organizational performance in the construction chemicals companies in Jordan. Total Quality Management Practices and Organizational Performance in the Construction Chemicals Companies in Jordan, 25(8).
Brien, R. M. O. (2007). A caution regarding rules of thumb for variance inflation factors. Quality & Quantity, 41(5), 673–690. https://doi.org/10.1007/s11135-006-9018-6
Gahari, R., & Surabaya, U. A. (2024). Analysis of Business Strategy, Market Orientation, and Innovation Capability On Competitive Advantage Through PT Abc’s Firm Performance. 5(3), 1196–1203.
Gaudenzi, B., & Qazi, A. (2021). Assessing project risks from a supply chain quality management (SCQM) perspective. International Journal of Quality and Reliability Management, 38(4), 908–931. https://doi.org/10.1108/IJQRM-01-2020-0011
Hair, J., B., H. A., & Chong, R. A. (2017). Industrial Management & Data Systems. Industrial Management & Data Systems Business Process Management Journal In Management Decision, 110(5), 111–133.
Han, J. K., Kim, N., & Srivastava, R. K. (1998). Market Orientation and Organizational Performance: Is Innovation a Missing Link? Journal of Marketing, 62(4), 30–45. https://doi.org/10.1177/002224299806200403
Homaid, A. A., Minai, M. S., & Rahman, H. A. (2015). TQM and performance linkage in the microfinance institutions: The mediating role of IT capability. Asian Social Science, 11(21), 213–230. https://doi.org/10.5539/ass.v11n21p213
Honarpour, A., Jusoh, A., & Md Nor, K. (2018). Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management and Business Excellence, 29(7–8), 798–816. https://doi.org/10.1080/14783363.2016.1238760
Jawabreh, O., Baadhem, A. M., Ali, B. J. A., Atta, A. A. B., Ali, A., Al-Hosaini, F. F., & Allahham, M. (2023). The Influence of Supply Chain Management Strategies on Organizational Performance in Hospitality Industry. Applied Mathematics and Information Sciences, 17(5), 851–858. https://doi.org/10.18576/AMIS/170511
Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: Antecedents and consequences. Journal of Marketing, 57(July), 53–70.
Joy, R. A., Hawlader, M. S., Rahman, M. S., Hossain, M. R., Shamim, S. I., & Mahmud, H. (2024). Improving Quality, Productivity, and Cost Aspects of a Sewing Line of Apparel Industry Using TQM Approach. Mathematical Problems in Engineering, 2024. https://doi.org/10.1155/2024/6697213
Lam, S. Y., Lee, V. H., Ooi, K. B., & Lin, B. (2011). The relationship between TQM, learning orientation and market performance in service organisations: An empirical analysis. Total Quality Management and Business Excellence, 22(12), 1277–1297. https://doi.org/10.1080/14783363.2011.631337
Lekmat, L., Selvarajah, C., & Hewege, C. (2018). Relationship between Market Orientation, Entrepreneurial Orientation, and Firm Performance in Thai SMEs: The Mediating Role of Marketing Capabilities. International Journal of Business and Economics, 17(3), 213–237. http://www.ijbe.org/table of content/pdf/vol17-3/02.pdf
Nakabuye, Z., Mayanja, J., Bimbona, S., & Wassermann, M. (2023). Technology orientation and export performance: the moderating role of supply chain agility. Modern Supply Chain Research and Applications, 5(4), 230–264. https://doi.org/10.1108/mscra-01-2023-0006
Nuryati, S., Frimayasa, A., & Arief, Z. (2024). The Influence Of Market Orientation And Innovation On Business Performance In MSMEes Through Competitive Advantage. Jurnal Scientia, 13(01), 59–68.
Pantouvakis, A., Vlachos, I., & Polemis, D. (2024). The impact of maritime service quality on employee satisfaction by seafarers rank: evidence from a global survey grounded on ERG theory. International Journal of Quality and Reliability Management, 41(1), 107–126. https://doi.org/10.1108/IJQRM-12-2022-0354
Richnák, P., & Gubová, K. (2021). Green and reverse logistics in conditions of sustainable development in enterprises in Slovakia. Sustainability (Switzerland), 13(2), 1–23. https://doi.org/10.3390/su13020581
Sabella, A., Kashou, R., & Omran, O. (2014). Quality management practices and their relationship to organizational performance. International Journal of Operations & Production Management, 34(12), 1487–1505. https://doi.org/10.1108/IJOPM-04-2013-0210
Sadikoglu, E., & Olcay, H. (2014). The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Advances in Decision Sciences, 2014, 1–17. https://doi.org/10.1155/2014/537605
Schiersch, A., Bertschek, I., & Niebel, T. (2024). To diversify or not? The link between global sourcing of ICT goods and firm performance. Economics of Innovation and New Technology, 1–23. https://doi.org/10.1080/10438599.2024.2309675
Sundram, V. P. K., Chhetri, P., & Bahrin, A. S. (2020). The Consequences of Information Technology, Information Sharing, and Supply Chain Integration, towards Supply Chain Performance and Firm Performance. Journal of International Logistics and Trade, 18(1), 15–31. https://doi.org/10.24006/JILT.2020.18.1.015
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280–318. https://doi.org/10.1108/02656711311299845
Tarhini, A., Elyas, T., Akour, M. A., & Al-Salti, Z. (2016). Technology, Demographic Characteristics, and E-Learning Acceptance: A Conceptual Model Based on Extended Technology Acceptance Model. Higher Education Studies, 6(3), 72–89. https://doi.org/10.5539/hes.v6n3p72
Testa, M., D’Amato, A., Singh, G., & Festa, G. (2024). Innovative profiles of TQM in banking management. The relationship between employee training and risk mitigation. TQM Journal, 36(3), 940–957. https://doi.org/10.1108/TQM-01-2022-0043
Wang, C. H., Chen, K. Y., & Chen, S. C. (2012). Total quality management, market orientation, and hotel performance: The moderating effects of external environmental factors. International Journal of Hospitality Management, 31(1), 119–129. https://doi.org/10.1016/j.ijhm.2011.03.013
Yeng, S. K., Jusoh, M. S., & Ishak, N. A. (2018). The impact of Total Quality Management (TQM) On competitive advantage: A conceptual mixed method study in the Malaysia Luxury hotel industries. Academy of Strategic Management Journal, 17(2), 282–302.