How to cite this paper
Ali, A & Salameh, A. (2024). Financial performance and service quality of Saudi Arabia banks: An analytical approach.Uncertain Supply Chain Management, 12(4), 2795-2806.
Refrences
Abusaleem, K.S., & Hersh, A.M. (2016). The Impact of Banking Service Quality on the financial Performance of Saudi Commercial Banks. European Journal of Business and management, 8(32), 119-126.
Akhtar, N., Azeem, S. M., Basiouni, A., Teoh, K. B., & Alvi, A. K. (2020). Service quality and customer satisfaction: An investigation from Saudi Arabian banking sector. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(7), 13764-13777.
Aktar, M. S. (2021). The impacts of service quality on client satisfaction: an empirical study on private commercial banks in Bangladesh. Canadian Journal of Business Information Studies, 3(5), 80-90.
AL-Adwan, A.S., & AL-Tarawneh, S.S. (2017). The Impact of Electronic Banking Service Quality in Enhancing Performance (A study on Jordanian Commercial Banks). International Journal of Human Resource Studies, 7, 148-163.
Alhassan, A. F., Bajaher, M. S., & Alshehri, A. M. (2015). Corporate governance, firm attributes and financial performance of Saudi listed banks. Corporate Governance, 5(3),282-295.
Ali, A. (2022a). Pre and post COVID-19 disparity of financial performance of oil and gas firms: An absolute and relational study. International Journal of Energy Economics and Policy, 12(6), 396-403.
Ali, A. (2022b). Revenue and operational, financial performance of the leading Indian automobile companies of India: A relational mutual analysis. Accounting, 8(1), 65-74.
Ali, A. (2022c). Sustainability of Financial Soundness of Banks: An Evidence Form Public and Private Sector Banks. International Journal of Sustainable Development & Planning, 17(8), 2463-2473. https://doi.org/10.18280/ijsdp.170814
Ali, A., & Haque, M. I. (2014). Ratio analysis: A comparative study of National Petrochemicals co. and Sahara petrochemicals co. of Saudi Arabia. International Journal of Management Academy, 2(4), 53-61.
Ali, A., & Salameh, A. A. (2023). Payment and settlement system in Saudi Arabia: A multidimensional study. Banks and Bank Systems, 18(1), 38-52. doi:10.21511/bbs.18(1).2023.04
Ali, A., & Tausif, M. R. (2018). Service quality, customers’ satisfaction, and profitability: an empirical study of Saudi Arabian insurance sector. Investment Management and Financial Innovations, 15(2), 232-247.
Ali, S. F., & Naeem, M. (2019). Does service quality increase the level of banks performance: Comparative analysis between conventional and Islamic banks. Journal of Management Development, 38(6), 442-454.
Alolayyan, M. N., Al-Hawary, S. I. S., Mohammad, A. A. S., & Al-Nady, B. A. H. A. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and Quality Management, 24(4), 543-565.
Baker, H., Kaddumi, T. A., Nassar, M. D., & Muqattash, R. S. (2023). Impact of Financial Technology on Improvement of Banks’ Financial Performance. Journal of Risk and Financial Management, 16(4), 230.
Binsaddig, R., Ali, A., Ali, B.J.A., & Alkawi, T. (2023). The effect of capital and liquidity risks on financial performance: An empirical examination on banking industry. Uncertain Supply Chain Management, 11(2), 593-600.
Dhawan, S., & Nazneen, A. (2021). Innovation approaches to estimate financial performance of banking sector: the case for Saudi Arabia. Marketing and Management of Innovations, 2, 252-260. https://doi.org/10.21272/mmi.2021.2-21
Dhirb, M. S., & Fdhel, L. S. (2023). Analysis of the Impact of Financial Inclusion on the Quality of Banking Service for a Sample of Banks Listed in the Iraq Stock Exchange. Muthanna Journal of Administrative and Economic Sciences, 13(1), 203-217.
Eklof, J., Podkorytova, O., & Malova, A. (2018). Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks. Total Quality Management & Business Excellence, 31(15-16), 1684-1702.
Felix, R. (2017). Service quality and customer satisfaction in selected banks in Rwanda. Journal of Business & Financial Affairs, 6(1), 246-256.
Fida, B. A., Ahmed, U., Al-Balushi, Y., & Singh, D. (2020). Impact of service quality on customer loyalty and customer satisfaction in Islamic banks in the Sultanate of Oman. Sage Open, 10(2), 2158244020919517.
Gangi, F., Mustilli, M., Varrone, N., & Daniele, L. M. (2018). Corporate social responsibility and banks’ financial performance. International Business Research, 11(10), 42-58.
Ghazi, L. Y., & Tayachi, T. (2021). The analysis of banks’ profitability in Saudi Arabia using CAMELS model. PalArch's Journal of Archaeology of Egypt/Egyptology, 18(13), 1147-1157.
Gonu, E., Okeniyi, J., & Agyapong, G. K. Q. (2023). Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis. Journal of Financial Services Marketing, 1-18.
Goyit, M. G., & Nmadu, T. M. (2016). Service quality and profitability of banks: A study of selected Nigerian bank. International Journal of Managerial Studies and Research, 4(1), 29-37.
Halim, Y. T., El-Deeb, M. S., & Adibifard, S. (2012). The Relationships between Customer Satisfactions and Banks Profitability: A Comparative Study between Egyptian and Iranian Banks. Journal of Accounting, Management, and Insurance, 15, 1-17.
Halim, Y.T., & A Hanna El Sheikh, S. (2018). Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank. Scientific Journal for Economics and Commerce, 4(48), 693-730.
Hallouz, W., & Benhabib, A. (2014). A study of the relationship between banking service quality and customer satisfaction in Algerian public banks. International Journal of Science and Research (IJSR), 3(1), 272-278.
Javaid, S., & Alalawi, S. (2018). Performance and profitability of Islamic banks in Saudi Arabia: An empirical analysis. Asian Economic and Financial Review, 8(1), 38-51. https://doi.org/10.18488/journal.aefr.2018.81.38.51
Lebdaoui, H., & Chetioui, Y. (2020). CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks. International Journal of Bank Marketing, 38(5), 1081-1106.
Liu, C., & Wang, T. (2017). A study on the effect of service quality on customer loyalty and corporate performance in financial industry. Problems and perspectives in management, 15, 355-363.
Mahmoud, M. T., & Neffati, M. R. (2021). Relationship between efficiency, management risk, and profitability: an empirical study of listed banks in Saudi Arabia. The Journal of Asian Finance, Economics and Business, 8(6), 133-144.
Mamo, W. B., Feyisa, H. L., & Yitayaw, M. K. (2021). Financial performance of commercial banks in the emerging markets [Special issue]. Corporate Governance and Organizational Behavior Review, 5(2), 244-257.
Mosisa, T. (2020). Service quality and financial performance of banks (a meta-analysis). International Journal of Science and Resource Publication, 10, 349-359.
Narteh, B. (2018). Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price. International Journal of Bank Marketing, 36(1), 68-88.
Öner, K. E. (2015). The effects of firm-specific factors on the profitability of non-life insurance companies in Turkey. International Journal of Financial Studies, 3(4), 510-529.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50. Retrieved from https://www.researchgate. net/profile/Valarie_Zeithaml/publication/225083670_A_Conceptual_Model_of_Service_Quality_and_its_Implication_for_Future_Research_SERVQUAL/ l inks/02e7e53cd16b91bcd2000000/ A-Conceptual-Model-of-ServiceQuality-and-its-Implication-forFuture-Research-SERVQUAL.pdf
Paul, P., Bose, S. K., Roy, S., & Dhalla, R. S. (2021). Strategic grouping of Indian Public Sector Banks (PSBS): service quality and financial performance. Total Quality Management & Business Excellence, 32(7-8), 898-920.
Saggay, A., Abdelsalam, M. M., & Jbir, R. (2023). Determinants of Profitability in Islamic Banks: The Kingdom of Saudi Arabia Market. In Data Analytics for Management, Banking and Finance: Theories and Application (pp. 307-317). Cham: Springer Nature Switzerland.
Saif-Alyousfi, A. Y., Saha, A., & Md-Rus, R. (2017). Profitability of Saudi commercial banks: A comparative evaluation between domestic and foreign banks using CAMEL parameters. International Journal of Economics and Financial Issues, 7(2), 477-484.
Sugiarto, S., & Octaviana, V. (2021). Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 93-106.
Tee, E., Boadi, L.A., Dadzie, P. (2022). Drivers’ of Banks Financial Performance. International Journal of Economics and Financial Issues, 12(4) 34-39.
Akhtar, N., Azeem, S. M., Basiouni, A., Teoh, K. B., & Alvi, A. K. (2020). Service quality and customer satisfaction: An investigation from Saudi Arabian banking sector. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(7), 13764-13777.
Aktar, M. S. (2021). The impacts of service quality on client satisfaction: an empirical study on private commercial banks in Bangladesh. Canadian Journal of Business Information Studies, 3(5), 80-90.
AL-Adwan, A.S., & AL-Tarawneh, S.S. (2017). The Impact of Electronic Banking Service Quality in Enhancing Performance (A study on Jordanian Commercial Banks). International Journal of Human Resource Studies, 7, 148-163.
Alhassan, A. F., Bajaher, M. S., & Alshehri, A. M. (2015). Corporate governance, firm attributes and financial performance of Saudi listed banks. Corporate Governance, 5(3),282-295.
Ali, A. (2022a). Pre and post COVID-19 disparity of financial performance of oil and gas firms: An absolute and relational study. International Journal of Energy Economics and Policy, 12(6), 396-403.
Ali, A. (2022b). Revenue and operational, financial performance of the leading Indian automobile companies of India: A relational mutual analysis. Accounting, 8(1), 65-74.
Ali, A. (2022c). Sustainability of Financial Soundness of Banks: An Evidence Form Public and Private Sector Banks. International Journal of Sustainable Development & Planning, 17(8), 2463-2473. https://doi.org/10.18280/ijsdp.170814
Ali, A., & Haque, M. I. (2014). Ratio analysis: A comparative study of National Petrochemicals co. and Sahara petrochemicals co. of Saudi Arabia. International Journal of Management Academy, 2(4), 53-61.
Ali, A., & Salameh, A. A. (2023). Payment and settlement system in Saudi Arabia: A multidimensional study. Banks and Bank Systems, 18(1), 38-52. doi:10.21511/bbs.18(1).2023.04
Ali, A., & Tausif, M. R. (2018). Service quality, customers’ satisfaction, and profitability: an empirical study of Saudi Arabian insurance sector. Investment Management and Financial Innovations, 15(2), 232-247.
Ali, S. F., & Naeem, M. (2019). Does service quality increase the level of banks performance: Comparative analysis between conventional and Islamic banks. Journal of Management Development, 38(6), 442-454.
Alolayyan, M. N., Al-Hawary, S. I. S., Mohammad, A. A. S., & Al-Nady, B. A. H. A. (2018). Banking service quality provided by commercial banks and customer satisfaction. A structural equation modelling approaches. International Journal of Productivity and Quality Management, 24(4), 543-565.
Baker, H., Kaddumi, T. A., Nassar, M. D., & Muqattash, R. S. (2023). Impact of Financial Technology on Improvement of Banks’ Financial Performance. Journal of Risk and Financial Management, 16(4), 230.
Binsaddig, R., Ali, A., Ali, B.J.A., & Alkawi, T. (2023). The effect of capital and liquidity risks on financial performance: An empirical examination on banking industry. Uncertain Supply Chain Management, 11(2), 593-600.
Dhawan, S., & Nazneen, A. (2021). Innovation approaches to estimate financial performance of banking sector: the case for Saudi Arabia. Marketing and Management of Innovations, 2, 252-260. https://doi.org/10.21272/mmi.2021.2-21
Dhirb, M. S., & Fdhel, L. S. (2023). Analysis of the Impact of Financial Inclusion on the Quality of Banking Service for a Sample of Banks Listed in the Iraq Stock Exchange. Muthanna Journal of Administrative and Economic Sciences, 13(1), 203-217.
Eklof, J., Podkorytova, O., & Malova, A. (2018). Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks. Total Quality Management & Business Excellence, 31(15-16), 1684-1702.
Felix, R. (2017). Service quality and customer satisfaction in selected banks in Rwanda. Journal of Business & Financial Affairs, 6(1), 246-256.
Fida, B. A., Ahmed, U., Al-Balushi, Y., & Singh, D. (2020). Impact of service quality on customer loyalty and customer satisfaction in Islamic banks in the Sultanate of Oman. Sage Open, 10(2), 2158244020919517.
Gangi, F., Mustilli, M., Varrone, N., & Daniele, L. M. (2018). Corporate social responsibility and banks’ financial performance. International Business Research, 11(10), 42-58.
Ghazi, L. Y., & Tayachi, T. (2021). The analysis of banks’ profitability in Saudi Arabia using CAMELS model. PalArch's Journal of Archaeology of Egypt/Egyptology, 18(13), 1147-1157.
Gonu, E., Okeniyi, J., & Agyapong, G. K. Q. (2023). Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis. Journal of Financial Services Marketing, 1-18.
Goyit, M. G., & Nmadu, T. M. (2016). Service quality and profitability of banks: A study of selected Nigerian bank. International Journal of Managerial Studies and Research, 4(1), 29-37.
Halim, Y. T., El-Deeb, M. S., & Adibifard, S. (2012). The Relationships between Customer Satisfactions and Banks Profitability: A Comparative Study between Egyptian and Iranian Banks. Journal of Accounting, Management, and Insurance, 15, 1-17.
Halim, Y.T., & A Hanna El Sheikh, S. (2018). Factors affecting customer satisfaction in banks and its relation to profitability A case study on a conventional bank and an Islamic bank. Scientific Journal for Economics and Commerce, 4(48), 693-730.
Hallouz, W., & Benhabib, A. (2014). A study of the relationship between banking service quality and customer satisfaction in Algerian public banks. International Journal of Science and Research (IJSR), 3(1), 272-278.
Javaid, S., & Alalawi, S. (2018). Performance and profitability of Islamic banks in Saudi Arabia: An empirical analysis. Asian Economic and Financial Review, 8(1), 38-51. https://doi.org/10.18488/journal.aefr.2018.81.38.51
Lebdaoui, H., & Chetioui, Y. (2020). CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks. International Journal of Bank Marketing, 38(5), 1081-1106.
Liu, C., & Wang, T. (2017). A study on the effect of service quality on customer loyalty and corporate performance in financial industry. Problems and perspectives in management, 15, 355-363.
Mahmoud, M. T., & Neffati, M. R. (2021). Relationship between efficiency, management risk, and profitability: an empirical study of listed banks in Saudi Arabia. The Journal of Asian Finance, Economics and Business, 8(6), 133-144.
Mamo, W. B., Feyisa, H. L., & Yitayaw, M. K. (2021). Financial performance of commercial banks in the emerging markets [Special issue]. Corporate Governance and Organizational Behavior Review, 5(2), 244-257.
Mosisa, T. (2020). Service quality and financial performance of banks (a meta-analysis). International Journal of Science and Resource Publication, 10, 349-359.
Narteh, B. (2018). Service quality and customer satisfaction in Ghanaian retail banks: the moderating role of price. International Journal of Bank Marketing, 36(1), 68-88.
Öner, K. E. (2015). The effects of firm-specific factors on the profitability of non-life insurance companies in Turkey. International Journal of Financial Studies, 3(4), 510-529.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50. Retrieved from https://www.researchgate. net/profile/Valarie_Zeithaml/publication/225083670_A_Conceptual_Model_of_Service_Quality_and_its_Implication_for_Future_Research_SERVQUAL/ l inks/02e7e53cd16b91bcd2000000/ A-Conceptual-Model-of-ServiceQuality-and-its-Implication-forFuture-Research-SERVQUAL.pdf
Paul, P., Bose, S. K., Roy, S., & Dhalla, R. S. (2021). Strategic grouping of Indian Public Sector Banks (PSBS): service quality and financial performance. Total Quality Management & Business Excellence, 32(7-8), 898-920.
Saggay, A., Abdelsalam, M. M., & Jbir, R. (2023). Determinants of Profitability in Islamic Banks: The Kingdom of Saudi Arabia Market. In Data Analytics for Management, Banking and Finance: Theories and Application (pp. 307-317). Cham: Springer Nature Switzerland.
Saif-Alyousfi, A. Y., Saha, A., & Md-Rus, R. (2017). Profitability of Saudi commercial banks: A comparative evaluation between domestic and foreign banks using CAMEL parameters. International Journal of Economics and Financial Issues, 7(2), 477-484.
Sugiarto, S., & Octaviana, V. (2021). Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study. Golden Ratio of Marketing and Applied Psychology of Business, 1(2), 93-106.
Tee, E., Boadi, L.A., Dadzie, P. (2022). Drivers’ of Banks Financial Performance. International Journal of Economics and Financial Issues, 12(4) 34-39.