How to cite this paper
Alshurideh, M., Kurdi, B., Hamadneh, S., Chatra, K., Snoussi, T., Alzoubi, H., Alzboun, N & Ahmed, G. (2024). Utilizing Artificial Intelligence (AI) in enhancing customer-supplier relationship: An exploratory study in the banking industry.Uncertain Supply Chain Management, 12(4), 2661-2672.
Refrences
Akour, I., Al Kurdi, B., Nuseir, M. T., Alzoubi, H. M., Alshurideh, M. T., & AlHamad, A. Q. M. (2024). Modelling Big Data Management for the Finance Sector Using Artificial Intelligence. In Cyber Security Impact on Digitalization and Business Intelligence: Big Cyber Security for Information Management: Opportunities and Challenges (pp. 25-37). Cham: Springer International Publishing.
Alshurideh, M. T., Nuseir, M. T., Al Kurdi, B., Alzoubi, H. M., Hamadneh, S., & AlHamad, A. (2024). Automated Sales Management System Empowered with Artificial Intelligence. In Cyber Security Impact on Digitalization and Business Intelligence: Big Cyber Security for Information Management: Opportunities and Challenges (pp. 235-247). Cham: Springer International Publishing.
Alvarez-Milán, A., Castro, S., & Ruiz, F. (2018). A bibliometric analysis of artificial intelligence research. Journal of Artificial Intelligence Research, 61, 733-759.
Arantola, H. S. (2006). An activity-theoretical approach to transaction cost economics and organization theory (Doctoral dissertation, University of Tampere).
Arco, L., Díaz, G., & Ruiz, I. (2019). Big data and artificial intelligence in travel and tourism research: A bibliometric study. Sustainability, 11(17), 4570.
Björn, A., & Parvinen, P. (2006). Managing Relationship Learning in Business Networks. In The Future of Relationship Marketing (pp. 227-243). Springer, Berlin, Heidelberg.
Boulding, W., Staelin, R., Ehret, M., & Johnston, W. J. (2005). A customer relationship management roadmap: What is known, potential pitfalls, and where to go. Journal of Marketing, 69(4), 155-166.
Brynjolfsson, E., & McAfee, A. (2017). Machine, Platform, Crowd: Harnessing Our Digital Future. W. W. Norton & Company.
Carvalho, J., Oliveira, L., & Amaral, L. A. (2022). A bibliometric analysis of social networks applied to disaster management. International Journal of Disaster Risk Reduction, 68, 102682.
Chalmeta, R. (2006). Methodology for customer relationship management. The Journal of Systems and Software, 79(7), 1015-1024.
Chatterjee, R., Guo, Y., & Sarker, S. (2019). Artificial intelligence (AI) in business: A bibliometric study of its impact and trends. Decision Support Systems, 120, 65-77.
Choy, K. L., Lee, W. B., & Lo, V. (2004). An intelligent agent approach to customer relationship management. Expert Systems with Applications, 27(2), 195-206.
Dang, Y., & Liu, Z. (2021). Artificial intelligence and machine learning in finance: a bibliometric analysis. Information Discovery and Delivery.
Davison, R. M. (1983). The relationship marketing process: A conceptualization and application. Journal of Marketing, 47(4), 22-33.
Donthu, N., Kumar, S., & Mukherjee, D. (2021). Artificial Intelligence in Marketing: A Bibliometric Analysis and Research Agenda. Journal of the Academy of Marketing Science, 49(1), 42-64.
Droga, L., Lachowicz, S., & Mendyka, W. (2019). Research trends in lean management: A bibliometric analysis. Engineering Management in Production and Services, 11(3), 31-40.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Furst, K., Lang, W. W., & Nolle, D. E. (1998). Technological innovation in banking and payments: industry trends and implications for banks. Quarterly Journal, Office of the Comptroller of the Currency, 17(3), 23.
Gartner, (2017). Gartner’s cool vendors in ai for banking and investment services. [online] Available at: [Accessed 20 July 2017].
Golfetto, F., & Gibbert, M. (2006). Do businesses practice what academics preach? Customer relationship management in Italian SMEs. Journal of Customer Behaviour, 5(1), 71-84.
Herman, R. D., & Hodgson, P. (2002). The Foundation Center's Guide to Grantseeking on the Web. The Foundation Center.
Hollebeek, L. D. (2018). Exploring customer brand engagement: definition and themes. Journal of Strategic Marketing, 26(4), 311-330.
Hwang, K., & Kim, J. (2021). The role of artificial intelligence in customer relationship management: A systematic literature review and future research directions. Technological Forecasting and Social Change, 170, 120849.
Infosys, 2017. Five ways in which AI is changing banking as we know it. [online] Available at: [Accessed 1 August 2017].
Injazz, J., & Popovich, K. (2003). Building Customer-Brand Relationships. M.E. Sharpe.
InMoment. (2018), What Brands Should Know About Creating Memorable Experiences (Rep). Available from: http://www.inmoment.com/wpcontent/uploads/2018/02/2018_CX_Trends_Report-1.pdf. [Accessed on 2024 March 15].
Jandri´c, P. (2019). Postdigital Research: Four (Axio)Matic Scenarios. Postdigital Science and Education, 1(1), 23-35.
Jean, R. J., Sinkovics, R. R., & Cavusgil, S. T. (2010). Enhancing international customer–supplier relationships through IT resources: A study of Taiwanese electronics suppliers. Journal of International Business Studies, 41, 1218-1239.
Jonker, J., van Rossum, W., & Volberda, H. (2004). Managing strategic networks. Management Decision, 42(2), 211-231.
Kaplan, A. M., & Haenlein, M. (2019). Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence. Business Horizons, 62(1), 15-25.
Keh, H. T. (2019). A meta-analysis of the effects of online sharing on brand judgments. Journal of Marketing Research, 56(3), 375-391.
Khodakarami, F., & Chan, Y. E. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), 27-42.
Kim, H. J., Park, J. H., & Park, Y. J. (2006). A model for building relationship quality between a franchisee and a franchisor: The role of relationship value, satisfaction, and trust. Journal of Retailing and Consumer Services, 13(5), 383-393.
Klaus, P., & Zaichkowsky, J. L. (2020). AI and Robotics in Marketing Products: A Research Agenda. Journal of Marketing Management, 36(3-4), 222-231.
Kosiba, A., Topolnicki, P., & Wojcik, P. (2020). Artificial intelligence in recruitment processes: Trends, challenges, and research directions. International Journal of Management and Applied Research, 7(4), 517-539.
Kreinsen, K., & Schulz, C. (2021). Artificial intelligence and business model innovation in the digital age: A systematic literature review and future research agenda. Journal of Business Research, 127, 194-210.
Kumar, V., Rajan, B., Venkatesan, R., Timon, C., and Balaji, S. (2020). Artificial Intelligence and Marketing: A Research Agenda. Journal of the Academy of Marketing Science, 48(1), 1-8.
Lane, N., & Piercy, N. F. (2004). Strategic Customer Management: Strategizing the Sales Organization. Oxford University Press.
Leaton Gray, S. (2020). AI and automation: benefits and risks to business strategy and financial reporting. Accounting and Business Research, 50(1), 25-45.
Loureiro, S. M. C., González, F., & Pizarro, A. V. (2021). Customer relationship management in the era of artificial intelligence: A systematic review and future research agenda. Journal of Business Research, 136, 530-547.
Madill, J., Mount, J., & Cohen, G. (2005). Managing the strategic customer relationship in the market. Journal of Business & Industrial Marketing, 20(5), 276-281.
Mannino, M. V., Pizzurno, E., & Maggiolini, P. (2015). Proactive business processes supported by artificial intelligence technologies: The role of knowledge management. International Journal of Information Management, 35(4), 447-454.
McCain, K. W. (1990). Information sources and services in the social sciences. Libraries Unlimited.
McKnight, D. H., & Chervany, N. L. (2001). What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce, 6(2), 35-59.
Mishra, N. K., & Mukherjee, P. (2019). Role of Artificial Intelligence in Customer Relationship Management: A Bibliometric Analysis. Vision: The Journal of Business Perspective, 23(4), 347-364.
Morgan, R. M. (2018). Contemporary issues in customer relationship management. Journal of the Academy of Marketing Science, 46(2), 186-186.
Nguyen, D. T., Tao, T. T., Dang, V. H., Nguyen, T. M., & Nguyen, T. N. (2021). The role of Artificial Intelligence in Electronic Commerce: A bibliometric analysis and systematic review. Journal of Retailing and Consumer Services, 61, 102541.
Nobar, M. M., & Rostamzadeh, R. (2018). Investigating the role of artificial intelligence in customer relationship management. International Journal of Information Management, 39, 173-175.
Nuseir, M. T., Alshurideh, M. T., Alzoubi, H. M., Al Kurdi, B., Hamadneh, S., & AlHamad, A. (2024). Integrating Big Data and Artificial Intelligence to Improve Business Growth. In Cyber Security Impact on Digitalization and Business Intelligence: Big Cyber Security for Information Management: Opportunities and Challenges (pp. 53-66). Cham: Springer International Publishing.
Ottosson, S., & Westling, A. (2020). A bibliometric study of artificial intelligence research in business and management. Journal of Business Research, 118, 428-436.
Oztumel, S., & Gursev, S. (2020). A bibliometric review of innovation research in tourism. Annals of Tourism Research, 81, 102872.
Patel, K., & Kulkarni, M. (2019). How artificial intelligence is revolutionizing the way companies conduct business. Journal of Management and Marketing Research, 26, 1-8.
Patton, M. Q. (2014). Qualitative Research & Evaluation Methods. Sage publications.
Pearson, T. (2019). The Ethics of Artificial Intelligence. In The Ethics of Artificial Intelligence (pp. 3-22). Palgrave Macmillan, Cham.
Peterson, R. A., & Kim, Y. (2013). On the relationship between coefficient alpha and composite reliability. Journal of Applied Psychology, 98(1), 194.
Pritchard, A. (1969). Statistical bibliography or bibliometrics? Journal of Documentation, 25(4), 348-349.
Raffaghelli, J., Lanzilotti, R., & Persico, D. (2022). Artificial Intelligence and Learning Sciences: A Systematic Mapping of Educational Research. Educational Sciences: Theory and Practice, 22(2), 67-87.
Raisch, S., & Krakowski, Y. (2020). Managing Customer Relationships in a Big Data World: Future Research Directions. Business Expert Press.
Rattray, J., & Jones, M. C. (2007). Essential elements of questionnaire design and development. Journal of Clinical Nursing, 16(2), 234-243.
Richards, D., & Jones, J. (2006). Customer relationship management: Finding value drivers. Industrial Marketing Management, 37(2), 120-130.
Schroeder, A., Setzer, T., Goldbach, T., Leimeister, J. M., & Devaraj, S. (2021). The future of AI-enabled customer relationship management: A synthesis of expert opinions. Journal of Business Research, 129, 685-696.
Selwyn, N., Devine, N., & Bulfin, S. (2020). Defining the role of AI in learning and education. Learning, Media and Technology, 45(3), 213-217.
Shang, K. L., & Zhang, C. H. (2022). A bibliometric analysis of artificial intelligence in construction. Journal of Cleaner Production, 336, 130107.
Sohil, M., Subramanian, N., Kumar, R., & Kumar, S. (2020). Artificial intelligence in human resource management: A systematic literature review. International Journal of Information Management, 50, 144-159.
Su, Z., He, W., & Ding, Y. (2022). Review on the application of artificial intelligence in e-commerce: Bibliometric analysis and research directions. Expert Systems with Applications, 190, 115572.
Tekik, O., & Korotev, R. L. (2019). Artificial Intelligence in Supply Chain Management: A Research Review. Journal of Intelligent Manufacturing, 30(8), 2857-2868.
Touretzky, D. S., van den Broek, P., & Mansuripur, M. (2019). The Journal of Statistical Mechanics: Theory and Experiment. Journal of Statistical Mechanics: Theory and Experiment, 2019(2), 025101.
Vignesh, P., & Vasantha, S. (2019). A review on artificial intelligence and its application in customer relationship management. International Journal of Management, Technology, and Social Sciences (IJMTS), 4(1), 32-37.
Wang, H., Li, S., Jiang, L., & Zhang, J. (2021). Artificial Intelligence and Firm Performance: A Bibliometric Analysis and Future Research Directions. Frontiers in Psychology, 12, 1373.
Wheeler, A. (2020). Artificial Intelligence in Retail: A Bibliometric Study. International Journal of Information Management, 50, 178-183.
Williamson, K., & Einon, G. (2020). A framework for examining AI as a socio-technical system. Information, Communication & Society, 23(1), 132-145.
Zerbino, P., Biazzi, L., & Pedron, C. D. (2018). Knowledge management in SMEs: A systematic literature review and future research agenda. International Journal of Information Management, 40, 101-120.
Alshurideh, M. T., Nuseir, M. T., Al Kurdi, B., Alzoubi, H. M., Hamadneh, S., & AlHamad, A. (2024). Automated Sales Management System Empowered with Artificial Intelligence. In Cyber Security Impact on Digitalization and Business Intelligence: Big Cyber Security for Information Management: Opportunities and Challenges (pp. 235-247). Cham: Springer International Publishing.
Alvarez-Milán, A., Castro, S., & Ruiz, F. (2018). A bibliometric analysis of artificial intelligence research. Journal of Artificial Intelligence Research, 61, 733-759.
Arantola, H. S. (2006). An activity-theoretical approach to transaction cost economics and organization theory (Doctoral dissertation, University of Tampere).
Arco, L., Díaz, G., & Ruiz, I. (2019). Big data and artificial intelligence in travel and tourism research: A bibliometric study. Sustainability, 11(17), 4570.
Björn, A., & Parvinen, P. (2006). Managing Relationship Learning in Business Networks. In The Future of Relationship Marketing (pp. 227-243). Springer, Berlin, Heidelberg.
Boulding, W., Staelin, R., Ehret, M., & Johnston, W. J. (2005). A customer relationship management roadmap: What is known, potential pitfalls, and where to go. Journal of Marketing, 69(4), 155-166.
Brynjolfsson, E., & McAfee, A. (2017). Machine, Platform, Crowd: Harnessing Our Digital Future. W. W. Norton & Company.
Carvalho, J., Oliveira, L., & Amaral, L. A. (2022). A bibliometric analysis of social networks applied to disaster management. International Journal of Disaster Risk Reduction, 68, 102682.
Chalmeta, R. (2006). Methodology for customer relationship management. The Journal of Systems and Software, 79(7), 1015-1024.
Chatterjee, R., Guo, Y., & Sarker, S. (2019). Artificial intelligence (AI) in business: A bibliometric study of its impact and trends. Decision Support Systems, 120, 65-77.
Choy, K. L., Lee, W. B., & Lo, V. (2004). An intelligent agent approach to customer relationship management. Expert Systems with Applications, 27(2), 195-206.
Dang, Y., & Liu, Z. (2021). Artificial intelligence and machine learning in finance: a bibliometric analysis. Information Discovery and Delivery.
Davison, R. M. (1983). The relationship marketing process: A conceptualization and application. Journal of Marketing, 47(4), 22-33.
Donthu, N., Kumar, S., & Mukherjee, D. (2021). Artificial Intelligence in Marketing: A Bibliometric Analysis and Research Agenda. Journal of the Academy of Marketing Science, 49(1), 42-64.
Droga, L., Lachowicz, S., & Mendyka, W. (2019). Research trends in lean management: A bibliometric analysis. Engineering Management in Production and Services, 11(3), 31-40.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Furst, K., Lang, W. W., & Nolle, D. E. (1998). Technological innovation in banking and payments: industry trends and implications for banks. Quarterly Journal, Office of the Comptroller of the Currency, 17(3), 23.
Gartner, (2017). Gartner’s cool vendors in ai for banking and investment services. [online] Available at: [Accessed 20 July 2017].
Golfetto, F., & Gibbert, M. (2006). Do businesses practice what academics preach? Customer relationship management in Italian SMEs. Journal of Customer Behaviour, 5(1), 71-84.
Herman, R. D., & Hodgson, P. (2002). The Foundation Center's Guide to Grantseeking on the Web. The Foundation Center.
Hollebeek, L. D. (2018). Exploring customer brand engagement: definition and themes. Journal of Strategic Marketing, 26(4), 311-330.
Hwang, K., & Kim, J. (2021). The role of artificial intelligence in customer relationship management: A systematic literature review and future research directions. Technological Forecasting and Social Change, 170, 120849.
Infosys, 2017. Five ways in which AI is changing banking as we know it. [online] Available at: [Accessed 1 August 2017].
Injazz, J., & Popovich, K. (2003). Building Customer-Brand Relationships. M.E. Sharpe.
InMoment. (2018), What Brands Should Know About Creating Memorable Experiences (Rep). Available from: http://www.inmoment.com/wpcontent/uploads/2018/02/2018_CX_Trends_Report-1.pdf. [Accessed on 2024 March 15].
Jandri´c, P. (2019). Postdigital Research: Four (Axio)Matic Scenarios. Postdigital Science and Education, 1(1), 23-35.
Jean, R. J., Sinkovics, R. R., & Cavusgil, S. T. (2010). Enhancing international customer–supplier relationships through IT resources: A study of Taiwanese electronics suppliers. Journal of International Business Studies, 41, 1218-1239.
Jonker, J., van Rossum, W., & Volberda, H. (2004). Managing strategic networks. Management Decision, 42(2), 211-231.
Kaplan, A. M., & Haenlein, M. (2019). Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence. Business Horizons, 62(1), 15-25.
Keh, H. T. (2019). A meta-analysis of the effects of online sharing on brand judgments. Journal of Marketing Research, 56(3), 375-391.
Khodakarami, F., & Chan, Y. E. (2014). Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Information & Management, 51(1), 27-42.
Kim, H. J., Park, J. H., & Park, Y. J. (2006). A model for building relationship quality between a franchisee and a franchisor: The role of relationship value, satisfaction, and trust. Journal of Retailing and Consumer Services, 13(5), 383-393.
Klaus, P., & Zaichkowsky, J. L. (2020). AI and Robotics in Marketing Products: A Research Agenda. Journal of Marketing Management, 36(3-4), 222-231.
Kosiba, A., Topolnicki, P., & Wojcik, P. (2020). Artificial intelligence in recruitment processes: Trends, challenges, and research directions. International Journal of Management and Applied Research, 7(4), 517-539.
Kreinsen, K., & Schulz, C. (2021). Artificial intelligence and business model innovation in the digital age: A systematic literature review and future research agenda. Journal of Business Research, 127, 194-210.
Kumar, V., Rajan, B., Venkatesan, R., Timon, C., and Balaji, S. (2020). Artificial Intelligence and Marketing: A Research Agenda. Journal of the Academy of Marketing Science, 48(1), 1-8.
Lane, N., & Piercy, N. F. (2004). Strategic Customer Management: Strategizing the Sales Organization. Oxford University Press.
Leaton Gray, S. (2020). AI and automation: benefits and risks to business strategy and financial reporting. Accounting and Business Research, 50(1), 25-45.
Loureiro, S. M. C., González, F., & Pizarro, A. V. (2021). Customer relationship management in the era of artificial intelligence: A systematic review and future research agenda. Journal of Business Research, 136, 530-547.
Madill, J., Mount, J., & Cohen, G. (2005). Managing the strategic customer relationship in the market. Journal of Business & Industrial Marketing, 20(5), 276-281.
Mannino, M. V., Pizzurno, E., & Maggiolini, P. (2015). Proactive business processes supported by artificial intelligence technologies: The role of knowledge management. International Journal of Information Management, 35(4), 447-454.
McCain, K. W. (1990). Information sources and services in the social sciences. Libraries Unlimited.
McKnight, D. H., & Chervany, N. L. (2001). What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce, 6(2), 35-59.
Mishra, N. K., & Mukherjee, P. (2019). Role of Artificial Intelligence in Customer Relationship Management: A Bibliometric Analysis. Vision: The Journal of Business Perspective, 23(4), 347-364.
Morgan, R. M. (2018). Contemporary issues in customer relationship management. Journal of the Academy of Marketing Science, 46(2), 186-186.
Nguyen, D. T., Tao, T. T., Dang, V. H., Nguyen, T. M., & Nguyen, T. N. (2021). The role of Artificial Intelligence in Electronic Commerce: A bibliometric analysis and systematic review. Journal of Retailing and Consumer Services, 61, 102541.
Nobar, M. M., & Rostamzadeh, R. (2018). Investigating the role of artificial intelligence in customer relationship management. International Journal of Information Management, 39, 173-175.
Nuseir, M. T., Alshurideh, M. T., Alzoubi, H. M., Al Kurdi, B., Hamadneh, S., & AlHamad, A. (2024). Integrating Big Data and Artificial Intelligence to Improve Business Growth. In Cyber Security Impact on Digitalization and Business Intelligence: Big Cyber Security for Information Management: Opportunities and Challenges (pp. 53-66). Cham: Springer International Publishing.
Ottosson, S., & Westling, A. (2020). A bibliometric study of artificial intelligence research in business and management. Journal of Business Research, 118, 428-436.
Oztumel, S., & Gursev, S. (2020). A bibliometric review of innovation research in tourism. Annals of Tourism Research, 81, 102872.
Patel, K., & Kulkarni, M. (2019). How artificial intelligence is revolutionizing the way companies conduct business. Journal of Management and Marketing Research, 26, 1-8.
Patton, M. Q. (2014). Qualitative Research & Evaluation Methods. Sage publications.
Pearson, T. (2019). The Ethics of Artificial Intelligence. In The Ethics of Artificial Intelligence (pp. 3-22). Palgrave Macmillan, Cham.
Peterson, R. A., & Kim, Y. (2013). On the relationship between coefficient alpha and composite reliability. Journal of Applied Psychology, 98(1), 194.
Pritchard, A. (1969). Statistical bibliography or bibliometrics? Journal of Documentation, 25(4), 348-349.
Raffaghelli, J., Lanzilotti, R., & Persico, D. (2022). Artificial Intelligence and Learning Sciences: A Systematic Mapping of Educational Research. Educational Sciences: Theory and Practice, 22(2), 67-87.
Raisch, S., & Krakowski, Y. (2020). Managing Customer Relationships in a Big Data World: Future Research Directions. Business Expert Press.
Rattray, J., & Jones, M. C. (2007). Essential elements of questionnaire design and development. Journal of Clinical Nursing, 16(2), 234-243.
Richards, D., & Jones, J. (2006). Customer relationship management: Finding value drivers. Industrial Marketing Management, 37(2), 120-130.
Schroeder, A., Setzer, T., Goldbach, T., Leimeister, J. M., & Devaraj, S. (2021). The future of AI-enabled customer relationship management: A synthesis of expert opinions. Journal of Business Research, 129, 685-696.
Selwyn, N., Devine, N., & Bulfin, S. (2020). Defining the role of AI in learning and education. Learning, Media and Technology, 45(3), 213-217.
Shang, K. L., & Zhang, C. H. (2022). A bibliometric analysis of artificial intelligence in construction. Journal of Cleaner Production, 336, 130107.
Sohil, M., Subramanian, N., Kumar, R., & Kumar, S. (2020). Artificial intelligence in human resource management: A systematic literature review. International Journal of Information Management, 50, 144-159.
Su, Z., He, W., & Ding, Y. (2022). Review on the application of artificial intelligence in e-commerce: Bibliometric analysis and research directions. Expert Systems with Applications, 190, 115572.
Tekik, O., & Korotev, R. L. (2019). Artificial Intelligence in Supply Chain Management: A Research Review. Journal of Intelligent Manufacturing, 30(8), 2857-2868.
Touretzky, D. S., van den Broek, P., & Mansuripur, M. (2019). The Journal of Statistical Mechanics: Theory and Experiment. Journal of Statistical Mechanics: Theory and Experiment, 2019(2), 025101.
Vignesh, P., & Vasantha, S. (2019). A review on artificial intelligence and its application in customer relationship management. International Journal of Management, Technology, and Social Sciences (IJMTS), 4(1), 32-37.
Wang, H., Li, S., Jiang, L., & Zhang, J. (2021). Artificial Intelligence and Firm Performance: A Bibliometric Analysis and Future Research Directions. Frontiers in Psychology, 12, 1373.
Wheeler, A. (2020). Artificial Intelligence in Retail: A Bibliometric Study. International Journal of Information Management, 50, 178-183.
Williamson, K., & Einon, G. (2020). A framework for examining AI as a socio-technical system. Information, Communication & Society, 23(1), 132-145.
Zerbino, P., Biazzi, L., & Pedron, C. D. (2018). Knowledge management in SMEs: A systematic literature review and future research agenda. International Journal of Information Management, 40, 101-120.