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Growing Science » Uncertain Supply Chain Management » The relationship between management information system quality and organizational performance: Extending the Delone-Mclean model

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Uncertain Supply Chain Management

ISSN 2291-6830 (Online) - ISSN 2291-6822 (Print)
Quarterly Publication
Volume 12 Issue 4 pp. 2373-2382 , 2024

The relationship between management information system quality and organizational performance: Extending the Delone-Mclean model Pages 2373-2382 Right click to download the paper Download PDF

Authors: Fahad Aldhaban

DOI: 10.5267/j.uscm.2024.5.029

Keywords: Information System, System Quality, Training Quality, Organizational Performance

Abstract: This study extends the Dellon-McLean model by including training quality as a key factor in the success of Management Information Systems (MIS) in the banking sector of Saudi Arabia. The aim of the study is to investigate the relationship between quality of information, systems quality, training quality and organizational performance. A structured questionnaire was used to collect data from employees in the banking sector. The results show a significant positive relationship between information quality, system quality, training quality, and organizational performance. Training quality emerged as the most important determinant of organizational performance. The findings suggest that organizations should invest in improving training quality to improve their MIS and improve overall organizational outcomes. This information helps to understand the factors affecting MIS success and provides useful implications for organizations seeking to optimize their information systems.

How to cite this paper
Aldhaban, F. (2024). The relationship between management information system quality and organizational performance: Extending the Delone-Mclean model.Uncertain Supply Chain Management, 12(4), 2373-2382.

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Journal: Uncertain Supply Chain Management | Year: 2024 | Volume: 12 | Issue: 4 | Views: 1435 | Reviews: 0

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