How to cite this paper
Alkhaffaf, M., Masadeh, R., Almajali, D & Thurasamy, R. (2024). The impact of total quality management on the relationship with suppliers and customers: the case of pharmaceutical Jordanian companies.Uncertain Supply Chain Management, 12(4), 2331-2336.
Refrences
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Alkhaffaf, M., & Al Zwahreh, H. (2021) The impact of strategic leadership on organizational ambidexterity at the king Abdullah II and development bureau (KADDB) International Journal of Engineering Science Technologies, 5(3), 20-38
Alkhaffaf, M., & Amomani, H. (2021) Role of Intelligent Technology in Crises Management: Systematic Litrature Review the Case of Corona Virus. In book: The Effect of Coronavirus Disease (COVID-19) on Business Intelligence.
Alkhaffaf, M., Mofleh, M., Kandil, T., Almomani, H., Almajali, D., & Almajali. H. (2024) Electronic payment acceptance model: A study on United Arab Emirates consumers. International Journal of Data and Network Science.8 (2): 881-892
Ashiru, A. R., Aule, T. T., & Anifowose, K. (2020). The Use of Total Quality Management (TQM) Principles for Construction Projects in Nigerian Tertiary Institution. Journal of Mechanical and Civil Engineering, 17, 7 – 12.
Carnerud, D., Jaca, C., & Bäckström, I. (2018). Kaizen and continuous improvement–trends and patterns over 30 years. The TQM Journal. 30(40), 340 – 371.
Dale, B. G., Van der Wiele, A., & Van Iwaarden, J. D. (1999). TQM: An overview. Managing quality, 3-33.
Fening, F. A., Amaria, P., & Frempong, E. O. (2016). Linkages between total quality management and organizational survival in manufacturing companies in Ghana. International Journal of Business and Social Science. 4(10), 1 – 15.
Goetsch, D., & Davis, S. (2010). Quality management for organizational excellence: introduction to total quality management (6th ed.). Pearson, New York.
Goetsch, D., & Davis, S. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality Management. (8th ed.). New Jersey: USA, Prentice Hall.
Hadrawi, H. (2019). The impact of firm supply performance and lean processes on the relationship between supply chain management practices and competitive performance. Uncertain Supply Chain Management, 7(2), 341-350.
Hair, J. F., Thomas, G., Hult, M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (3rd ed.). Thousand Oakes, CA: Sage.
Hammouri, Q. M., Abu-Shanab, E. A., & Nusairat, N. M. (2021). Attitudes toward implementing E-government in health insurance administration. International Journal of Electronic Government Research (IJEGR), 17(2), 1-18.
Jermsittiparsert, K., Jemsittiprasert, W., & Phonwattana, S. (2019a). Mediating Role of Sustainability Capability in Determining Sustainable Supply Chain Management in Tourism Industry of Thailand. International Journal of Supply Chain Management, 8(3), 47-58.
Jermsittiparsert, K., Namdej, P., & Sriyakul, T. (2019b). Impact of quality management techniques and system effectiveness on the green supply chain management practices. International Journal of Supply Chain Management, 8(3), 120-130.
Khalil, M., Khalil, R., & Khan, S. (2019). A study on the effect of supply chain management practices on organizational performance with the mediating role of innovation in SMEs. Uncertain Supply Chain Management, 7(2), 179-190
Maymand, M. M., & Mohebi, N. (2016). The Effect of Electronic Supply Chain Management E-SCM on Customers’ Loyalty in Consumer Goods. International Journal of Humanities and Cultural Studies (IJHCS), 352-364
Mogdil, S., & Sharma, S. (2017). Impact of hard and soft TQM on supply chain performance: empirical investigation of pharmaceutical industry. International Journal of Productivity and Quality Management, 20(4), 513-533.
Majali, T. E., Alsoud, M., Yaseen, H., Almajali, R., & Barkat, S. (2022). The effect of digital review credibility on Jordanian online purchase intention. International Journal of Data and Network Science, 6(3), 973-982
Pambreni, Y., Khatibi, A., Azam, S., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397-1406
Ringle, C. M., Wende, S., & Becker, J-M. (2022). SmartPLS 4. Oststeinbek: SmartPLS. Retrieved from https://www.smartpls.com
Sila, I. (2020). Investigating changes in TQM’s effects on corporate social performance and financial performance over time. Total Quality Management & Business Excellence, 31(1-2), 210-229.
Yaghi, K., Barakat, S., Alfawaer, Z. M., Shkokani, M., & Nassuora, A. (2011). Knowledge sharing degree among the undergraduate students: a case study at applied science private university. International Journal of Academic Research, 3(1), 20-24.
Zimon, D. (2017). The Impact of TQM Philosophy for The Improvement of Logistics Processes In The Supply Chain. International Journal for Quality Research, 11(1), 3 – 16
Alkhaffaf, M., & Al Zwahreh, H. (2021) The impact of strategic leadership on organizational ambidexterity at the king Abdullah II and development bureau (KADDB) International Journal of Engineering Science Technologies, 5(3), 20-38
Alkhaffaf, M., & Amomani, H. (2021) Role of Intelligent Technology in Crises Management: Systematic Litrature Review the Case of Corona Virus. In book: The Effect of Coronavirus Disease (COVID-19) on Business Intelligence.
Alkhaffaf, M., Mofleh, M., Kandil, T., Almomani, H., Almajali, D., & Almajali. H. (2024) Electronic payment acceptance model: A study on United Arab Emirates consumers. International Journal of Data and Network Science.8 (2): 881-892
Ashiru, A. R., Aule, T. T., & Anifowose, K. (2020). The Use of Total Quality Management (TQM) Principles for Construction Projects in Nigerian Tertiary Institution. Journal of Mechanical and Civil Engineering, 17, 7 – 12.
Carnerud, D., Jaca, C., & Bäckström, I. (2018). Kaizen and continuous improvement–trends and patterns over 30 years. The TQM Journal. 30(40), 340 – 371.
Dale, B. G., Van der Wiele, A., & Van Iwaarden, J. D. (1999). TQM: An overview. Managing quality, 3-33.
Fening, F. A., Amaria, P., & Frempong, E. O. (2016). Linkages between total quality management and organizational survival in manufacturing companies in Ghana. International Journal of Business and Social Science. 4(10), 1 – 15.
Goetsch, D., & Davis, S. (2010). Quality management for organizational excellence: introduction to total quality management (6th ed.). Pearson, New York.
Goetsch, D., & Davis, S. (2016). Quality Management for Organizational Excellence: Introduction to Total Quality Management. (8th ed.). New Jersey: USA, Prentice Hall.
Hadrawi, H. (2019). The impact of firm supply performance and lean processes on the relationship between supply chain management practices and competitive performance. Uncertain Supply Chain Management, 7(2), 341-350.
Hair, J. F., Thomas, G., Hult, M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (3rd ed.). Thousand Oakes, CA: Sage.
Hammouri, Q. M., Abu-Shanab, E. A., & Nusairat, N. M. (2021). Attitudes toward implementing E-government in health insurance administration. International Journal of Electronic Government Research (IJEGR), 17(2), 1-18.
Jermsittiparsert, K., Jemsittiprasert, W., & Phonwattana, S. (2019a). Mediating Role of Sustainability Capability in Determining Sustainable Supply Chain Management in Tourism Industry of Thailand. International Journal of Supply Chain Management, 8(3), 47-58.
Jermsittiparsert, K., Namdej, P., & Sriyakul, T. (2019b). Impact of quality management techniques and system effectiveness on the green supply chain management practices. International Journal of Supply Chain Management, 8(3), 120-130.
Khalil, M., Khalil, R., & Khan, S. (2019). A study on the effect of supply chain management practices on organizational performance with the mediating role of innovation in SMEs. Uncertain Supply Chain Management, 7(2), 179-190
Maymand, M. M., & Mohebi, N. (2016). The Effect of Electronic Supply Chain Management E-SCM on Customers’ Loyalty in Consumer Goods. International Journal of Humanities and Cultural Studies (IJHCS), 352-364
Mogdil, S., & Sharma, S. (2017). Impact of hard and soft TQM on supply chain performance: empirical investigation of pharmaceutical industry. International Journal of Productivity and Quality Management, 20(4), 513-533.
Majali, T. E., Alsoud, M., Yaseen, H., Almajali, R., & Barkat, S. (2022). The effect of digital review credibility on Jordanian online purchase intention. International Journal of Data and Network Science, 6(3), 973-982
Pambreni, Y., Khatibi, A., Azam, S., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397-1406
Ringle, C. M., Wende, S., & Becker, J-M. (2022). SmartPLS 4. Oststeinbek: SmartPLS. Retrieved from https://www.smartpls.com
Sila, I. (2020). Investigating changes in TQM’s effects on corporate social performance and financial performance over time. Total Quality Management & Business Excellence, 31(1-2), 210-229.
Yaghi, K., Barakat, S., Alfawaer, Z. M., Shkokani, M., & Nassuora, A. (2011). Knowledge sharing degree among the undergraduate students: a case study at applied science private university. International Journal of Academic Research, 3(1), 20-24.
Zimon, D. (2017). The Impact of TQM Philosophy for The Improvement of Logistics Processes In The Supply Chain. International Journal for Quality Research, 11(1), 3 – 16