How to cite this paper
Adi, E., Ricardianto, P., Fitriono, M., Ikawati, I., Gutomo, T., Raharjo, T., Murtiwidayanti, S., Purnama, A., Hermawati, I & Endri, E. (2024). Utilitarian value and hedonic value: Empirical evidence of purchase intention at Soekarno-Hatta international airport.Uncertain Supply Chain Management, 12(3), 1681-1692.
Refrences
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Al-Suqri, M. N., & Al-Kharusi, R. M. (2015). Ajzen and Fishbein’s theory of reasoned action (TRA)(1980). Information Seeking Behavior and Technology Adoption: Theories and Trends, (pp. 188-204).
Andriani, N., Mugiono, M., & Rahayu, M. (2021). Utilitarian shopping value and hedonic shopping value are used to improve customer satisfaction and repurchase intention in e-commerce businesses. Jurnal Aplikasi Manajemen, 19(1), 166-174.
Arruda Filho, E. J. M., Simões, J. D. S., & De Muylder, C. F. (2020). The low effect of perceived risk in the relation between hedonic values and purchase intention. Journal of Marketing Management, 36(1–2), 128-148.
Ashraf, R. U., Hou, F., & Ahmad, W. (2019). Understanding Continuance Intention to Use Social Media in China: The Roles of Personality Drivers, Hedonic Value, and Utilitarian Value. International Journal of Human-Computer Interaction, 35(13), 1216–1228. https://doi.org/10.1080/10447318.2018.1519145
Bakır, M., & Mkedder, N. (2023). An Analysis of Factors Influencing Green Purchase Intention in Airlines: An Interpretive Structural Modeling Approach. Challenges and Opportunities for Aviation Stakeholders in a Post-Pandemic World, (pp. 218-234).
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Bezerra, G. C., & Gomes, C. F. (2019). Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination. Tourism Management Perspectives, 31, 145-158.
Budiarto, A., Haryanto, B., & Setiawan, A. (2023). Analysis of the Effect of Utilitarian Value and Hedonic Value on Customer Loyalty Mediated by Purchase Intention (Study at Hasanuddin International Airport, Indonesia). Proceedings of the International Conference on Economic, Management, Business and Accounting, ICEMBA 2022, 17 December 2022, Tanjungpinang, Riau Islands, Indonesia.
Chang, Y. W., Hsu, P. Y., Chen, J., Shiau, W. L., & Xu, N. (2023). Utilitarian and/or hedonic shopping–consumer motivation to purchase in smart stores. Industrial Management & Data Systems, 123(3), 821-842.
Chung, Y. S. (2015). Hedonic and utilitarian shopping values in airport shopping behavior. Journal of Air Transport Management, pp. 48, 28–34.
Endri, E., Syafarudin, A., Santoso,S., Imaningsih, E.S., Suharti, T., & Rinda, R.T. (2020). Consumption Behavior Patterns of Generations Y Halal Products in Indonesia. Academy of Entrepreneurship Journal, 26(2), 1-10
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Febriyanti, W. F., & Irmawati, I. (2024). The Effect of Utility Value, Hedonic Value and Social Value on Sustainable Purchase Intentions. Jurnal Ilmiah Manajemen Kesatuan, 12(1), 175-190.
Fernandes, E., Semuel, H., & Adiwijaya, M. (2020). The Influence of Social Media Advertising on Purchase Intention Through Utilitarian and Hedonic Shopping Motivation: A Study at Beauty Care and Anti-Aging Clinic Service in Surabaya. Petra International Journal of Business Studies, 3(1), 23–36.
Fülöp, M. T., Topor, D. I., Căpușneanu, S., Ionescu, C. A., & Akram, U. (2023). Utilitarian and Hedonic Motivation in E-Commerce Online Purchasing Intentions. Eastern European Economics, 61(5), 591–613.
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Han, H., Hwang, J., & Kim, Y. (2015). Senior travelers and airport shopping: Deepening repurchase decision-making theory. Asia Pacific Journal of Tourism Research, 20(7), 761–788.
Han, H., Lee, M. J., & Kim, W. (2018). Role of shopping quality, hedonic/utilitarian shopping experiences, trust, satisfaction and perceived barriers in triggering customer post-purchase intentions at airports. International Journal of Contemporary Hospitality Management, 30(10), 3059-3082.
Haque, A., Anwar, N., Yasmin, F., Sarwar, A., Ibrahim, Z., & Momen, A. (2015). Purchase intention of foreign products: A study on Bangladeshi consumer perspective. Sage Open, 5(2), 2158244015592680.
Hawkins, D. I., & Mothersbaugh, D. . L. (2010). Consumer Behavior: Building Marketing Strategy (11th edition). McGraw-Hill, Irwin.
Hiranrithikorn, P., & Banjongprasert, J. (2022). The effect of the website attributes on online impulse buying: An empirical investigation of utilitarian and hedonic motivations. International Journal of Data and Network Science, 6(4), 1419-1426.
Jasin, M., Sesunan, Y., Aisyah, M., Fatimah, C., & Azra, F. (2023). SMEs repurchase Intention and customer satisfaction: Investigating the role of utilitarian value and service quality. Uncertain Supply Chain Management, 11(2), 673-682.
Kim, C., Lee, K. C., & Costello, F. J. (2020). The Intention of passengers towards repeat use of biometric security for sustainable airport management. Sustainability, 12(11), 4528.
Koch, J., Frommeyer, B., & Schewe, G. (2020). Online shop_ping motives during the COVID-19 pandemic—lessons from the crisis. Sustainability, 12, 10247.
Kotler, P. (2018). Marketing Management. New York: Pearson Education International.
Kuo, M. C. (2021). Customer Purchase Intention Towards the US Airline. UNLV Theses, Dissertations, Professional Papers, and Capstones. 4328.
Lo Presti, L., Maggiore, G., & Marino, V. (2021). The chatbot's role on customer purchase Intention: towards digital relational sales. Italian Journal of Marketing, 2021(3), 165–188.
Louis, H., Abadi, F., & Ruswanti, E. (2023). The Effect of Service Quality and Trust on Purchase Intention in E-Commerce. ProBisnis: Jurnal Manajemen, 14(6), 514-521.
Lu, J. L. (2014). Investigating factors that influence passengers’ shopping intentions at airports–Evidence from Taiwan. Journal of Air Transport Management, pp. 35, 72–77.
Luan, C. C. (2023). The differential effects of self-identity appeals on consumers’ intentions to purchase socially responsible products with hedonic and utilitarian values. The Differential Effects of Self-Identity Appeals on Consumers’ Intentions to Purchase Socially Responsible Products with Hedonic and Utilitarian Values, 18(1), 2242614.
Mehmood, K. K., & Hanaysha, J. (2015). The strategic role of hedonic value and utilitarian value in building brand loyalty: Mediating effect of customer satisfaction. Pakistan Journal of Social Sciences, 35(2), 1025-1036.
Mohammed, A. A. (2020). What motivates consumers to purchase organic food in an emerging market? An empirical study from Saudi Arabia. British Food Journal, 123(5), 1758–1775.
Moslehpour, M., Dadvari, A., Nugroho, W., & Do, B. R. (2021). The dynamic stimulus of social media marketing on purchase intention of Indonesian airline products and services. Asia Pacific Journal of Marketing and Logistics, 33(2), 561-583.
Muslikhun, M. ., Harjanti, W., & Wahjoedi, T. (2022). Utilitarian, hedonic, privacy and trust on online purchase intentions mediated by attitude toward online purchasing. World Journal of Advanced Research and Reviews, 14(3), 54-67.
Nguyen, N. T. T., & Lee, Y. (2021). The effect of hedonic value, utilitarian value and perceived risk on consumer intention of choosing P2P collaborative consumption options. International Journal of Electronic Marketing and Retailing, 12(3), 285–305.
Nida, N. A. H. (2023). The Effect of Hedonic Value and Utilitarian Value on Buying Interest with Consumer Attitudes as Mediation. Jurnal Economic Resource, 6(2), 248-258.
Novela, S., Sihombing, Y. O., Caroline, E., & Octavia, R. (2020). The effects of hedonic and utilitarian motivation toward online purchase intention with attitude as intervening variable. 2020 International Conference on Information Management and Technology (ICIMTech), pp. 75–80.
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Priyandani, R., & Indrajaya, A. N. (2023). The effect of hedonic and utilitarian shopping value on impulsive buying behavior to airline passengers moderated by digital airport experience at Soekarno Hatta International Airport, Jakarta. 5 Th International CEO Communication, Economics, Organization & Social Sciences Congress, 1293–1306.
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Al-Suqri, M. N., & Al-Kharusi, R. M. (2015). Ajzen and Fishbein’s theory of reasoned action (TRA)(1980). Information Seeking Behavior and Technology Adoption: Theories and Trends, (pp. 188-204).
Andriani, N., Mugiono, M., & Rahayu, M. (2021). Utilitarian shopping value and hedonic shopping value are used to improve customer satisfaction and repurchase intention in e-commerce businesses. Jurnal Aplikasi Manajemen, 19(1), 166-174.
Arruda Filho, E. J. M., Simões, J. D. S., & De Muylder, C. F. (2020). The low effect of perceived risk in the relation between hedonic values and purchase intention. Journal of Marketing Management, 36(1–2), 128-148.
Ashraf, R. U., Hou, F., & Ahmad, W. (2019). Understanding Continuance Intention to Use Social Media in China: The Roles of Personality Drivers, Hedonic Value, and Utilitarian Value. International Journal of Human-Computer Interaction, 35(13), 1216–1228. https://doi.org/10.1080/10447318.2018.1519145
Bakır, M., & Mkedder, N. (2023). An Analysis of Factors Influencing Green Purchase Intention in Airlines: An Interpretive Structural Modeling Approach. Challenges and Opportunities for Aviation Stakeholders in a Post-Pandemic World, (pp. 218-234).
Batra, R., & Ahtola, O. T. (1991). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing letters. Marketing Letters, 2, 159-170.
Bekti, D. B. M., Prasetyo, Y. T., Redi, A. A. N. P., Budiman, A. S., Mandala, I. M. P. L., Putra, A. R., & Young, M. N. (2022). Determining factors affecting customer intention to use rooftop solar photovoltaics in Indonesia. Sustainability (Switzerland), 14(1), 280.
Belleau, B. D. ., Summers, T. A., Xu, Y., & Pinel, R. (2007). Theory of reasoned action: Purchase intention of young consumers. Clothing and Textiles Research Journal, 25(3), 244-257.
Bezerra, G. C., & Gomes, C. F. (2019). Determinants of passenger loyalty in multi-airport regions: Implications for tourism destination. Tourism Management Perspectives, 31, 145-158.
Budiarto, A., Haryanto, B., & Setiawan, A. (2023). Analysis of the Effect of Utilitarian Value and Hedonic Value on Customer Loyalty Mediated by Purchase Intention (Study at Hasanuddin International Airport, Indonesia). Proceedings of the International Conference on Economic, Management, Business and Accounting, ICEMBA 2022, 17 December 2022, Tanjungpinang, Riau Islands, Indonesia.
Chang, Y. W., Hsu, P. Y., Chen, J., Shiau, W. L., & Xu, N. (2023). Utilitarian and/or hedonic shopping–consumer motivation to purchase in smart stores. Industrial Management & Data Systems, 123(3), 821-842.
Chung, Y. S. (2015). Hedonic and utilitarian shopping values in airport shopping behavior. Journal of Air Transport Management, pp. 48, 28–34.
Endri, E., Syafarudin, A., Santoso,S., Imaningsih, E.S., Suharti, T., & Rinda, R.T. (2020). Consumption Behavior Patterns of Generations Y Halal Products in Indonesia. Academy of Entrepreneurship Journal, 26(2), 1-10
Fasone, V., Kofler, L., & Scuderi, R. (2016). Business performance of airports: Non-aviation revenues and their determinants. Journal of Air Transport Management, 53, 35–45.
Febriyanti, W. F., & Irmawati, I. (2024). The Effect of Utility Value, Hedonic Value and Social Value on Sustainable Purchase Intentions. Jurnal Ilmiah Manajemen Kesatuan, 12(1), 175-190.
Fernandes, E., Semuel, H., & Adiwijaya, M. (2020). The Influence of Social Media Advertising on Purchase Intention Through Utilitarian and Hedonic Shopping Motivation: A Study at Beauty Care and Anti-Aging Clinic Service in Surabaya. Petra International Journal of Business Studies, 3(1), 23–36.
Fülöp, M. T., Topor, D. I., Căpușneanu, S., Ionescu, C. A., & Akram, U. (2023). Utilitarian and Hedonic Motivation in E-Commerce Online Purchasing Intentions. Eastern European Economics, 61(5), 591–613.
Graham, A. (2013). Understanding the low cost carrier and airport relationship: A critical analysis of the salient issues. Tourism Management, pp. 36, 66–76.
Hair, J.F., Hult, G.T.M., Ringle, C.M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling. SAGE Publications, Inc.
Hale, J. L., Householder, B. J., & Greene, K. L. (2002). The theory of reasoned action. The Persuasion Handbook: Developments in Theory and Practice, 14(2002), 259–286.
Han, H., Hwang, J., & Kim, Y. (2015). Senior travelers and airport shopping: Deepening repurchase decision-making theory. Asia Pacific Journal of Tourism Research, 20(7), 761–788.
Han, H., Lee, M. J., & Kim, W. (2018). Role of shopping quality, hedonic/utilitarian shopping experiences, trust, satisfaction and perceived barriers in triggering customer post-purchase intentions at airports. International Journal of Contemporary Hospitality Management, 30(10), 3059-3082.
Haque, A., Anwar, N., Yasmin, F., Sarwar, A., Ibrahim, Z., & Momen, A. (2015). Purchase intention of foreign products: A study on Bangladeshi consumer perspective. Sage Open, 5(2), 2158244015592680.
Hawkins, D. I., & Mothersbaugh, D. . L. (2010). Consumer Behavior: Building Marketing Strategy (11th edition). McGraw-Hill, Irwin.
Hiranrithikorn, P., & Banjongprasert, J. (2022). The effect of the website attributes on online impulse buying: An empirical investigation of utilitarian and hedonic motivations. International Journal of Data and Network Science, 6(4), 1419-1426.
Jasin, M., Sesunan, Y., Aisyah, M., Fatimah, C., & Azra, F. (2023). SMEs repurchase Intention and customer satisfaction: Investigating the role of utilitarian value and service quality. Uncertain Supply Chain Management, 11(2), 673-682.
Kim, C., Lee, K. C., & Costello, F. J. (2020). The Intention of passengers towards repeat use of biometric security for sustainable airport management. Sustainability, 12(11), 4528.
Koch, J., Frommeyer, B., & Schewe, G. (2020). Online shop_ping motives during the COVID-19 pandemic—lessons from the crisis. Sustainability, 12, 10247.
Kotler, P. (2018). Marketing Management. New York: Pearson Education International.
Kuo, M. C. (2021). Customer Purchase Intention Towards the US Airline. UNLV Theses, Dissertations, Professional Papers, and Capstones. 4328.
Lo Presti, L., Maggiore, G., & Marino, V. (2021). The chatbot's role on customer purchase Intention: towards digital relational sales. Italian Journal of Marketing, 2021(3), 165–188.
Louis, H., Abadi, F., & Ruswanti, E. (2023). The Effect of Service Quality and Trust on Purchase Intention in E-Commerce. ProBisnis: Jurnal Manajemen, 14(6), 514-521.
Lu, J. L. (2014). Investigating factors that influence passengers’ shopping intentions at airports–Evidence from Taiwan. Journal of Air Transport Management, pp. 35, 72–77.
Luan, C. C. (2023). The differential effects of self-identity appeals on consumers’ intentions to purchase socially responsible products with hedonic and utilitarian values. The Differential Effects of Self-Identity Appeals on Consumers’ Intentions to Purchase Socially Responsible Products with Hedonic and Utilitarian Values, 18(1), 2242614.
Mehmood, K. K., & Hanaysha, J. (2015). The strategic role of hedonic value and utilitarian value in building brand loyalty: Mediating effect of customer satisfaction. Pakistan Journal of Social Sciences, 35(2), 1025-1036.
Mohammed, A. A. (2020). What motivates consumers to purchase organic food in an emerging market? An empirical study from Saudi Arabia. British Food Journal, 123(5), 1758–1775.
Moslehpour, M., Dadvari, A., Nugroho, W., & Do, B. R. (2021). The dynamic stimulus of social media marketing on purchase intention of Indonesian airline products and services. Asia Pacific Journal of Marketing and Logistics, 33(2), 561-583.
Muslikhun, M. ., Harjanti, W., & Wahjoedi, T. (2022). Utilitarian, hedonic, privacy and trust on online purchase intentions mediated by attitude toward online purchasing. World Journal of Advanced Research and Reviews, 14(3), 54-67.
Nguyen, N. T. T., & Lee, Y. (2021). The effect of hedonic value, utilitarian value and perceived risk on consumer intention of choosing P2P collaborative consumption options. International Journal of Electronic Marketing and Retailing, 12(3), 285–305.
Nida, N. A. H. (2023). The Effect of Hedonic Value and Utilitarian Value on Buying Interest with Consumer Attitudes as Mediation. Jurnal Economic Resource, 6(2), 248-258.
Novela, S., Sihombing, Y. O., Caroline, E., & Octavia, R. (2020). The effects of hedonic and utilitarian motivation toward online purchase intention with attitude as intervening variable. 2020 International Conference on Information Management and Technology (ICIMTech), pp. 75–80.
Nusraningrum, D & Endri, E. (2024). Investigating the relationship between web quality, brand image, price, and student satisfaction: Evidence from Indonesia.International Journal of Data and Network Science, 8(2), 1213-1222. doi: 10.5267/j.ijdns.2023.11.013. https://www.growingscience.com/ijds/Vol8/ijdns_2023_213.pdf
Overby, J. W. ., & Lee, E. J. (2006). The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. Journal of Business Research, 59(10–11), 1160–1166. https://doi.org/10.1016/j.jbusres.2006.03.008
Pahala, Y., Widodo, S., Kadarwati., Azhari, M., Muliyati., Lestari, N.I., Madjid, S.A., Sidjabat, S., Limakrisna, N., & Endri, E. (2021). The effects of service operation engineering and green marketing on consumer buying interest. Uncertain Supply Chain Management, 9(3), 603–608. https://doi: 10.5267/j.uscm.2021.5.011
Priyandani, R., & Indrajaya, A. N. (2023). The effect of hedonic and utilitarian shopping value on impulsive buying behavior to airline passengers moderated by digital airport experience at Soekarno Hatta International Airport, Jakarta. 5 Th International CEO Communication, Economics, Organization & Social Sciences Congress, 1293–1306.
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