How to cite this paper
Shehadeh, M., Atta, A., Barrak, T., Lutfi, A & Alrawad, M. (2024). Digital transformation: An empirical analysis of operational efficiency, customer experience, and competitive advantage in Jordanian Islamic banks.Uncertain Supply Chain Management, 12(2), 695-708.
Refrences
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Alrawad, M., Lutfi, A., Almaiah, M. A., & Elshaer, I. A. (2023c). Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system. Journal of Open Innovation: Technology, Market, and Complexity, 100070.
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Guo, L., & Xu, L. (2021). The effects of digital transformation on firm performance: Evidence from China’s manufacturing sector. Sustainability, 13(22), 12844.
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Huseynov, F. (2021). Big Data in Business: Digital Transformation for Enhanced Decision-making and Superior Customer Experience. In Disruptive Technology and Digital Transformation for Business and Government (pp. 235-249). IGI Global.
Jardak, M. K., & Ben Hamad, S. (2022). The effect of digital transformation on firm performance: evidence from Swedish listed companies. The Journal of Risk Finance, 23(4), 329-348.
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Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International journal of information management, 63, 102466.
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Almaiah, M. A., Al-Otaibi, S., Shishakly, R., Hassan, L., Lutfi, A., Alrawad, M., ... & Alghanam, O. A. (2023). Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM. Sustainability, 15(13), 9908.
Almaiah, M. A., Hajjej, F., Shishakly, R., Lutfi, A., Amin, A., & Awad, A. B. (2022b). The role of quality measurements in enhancing the usability of mobile learning applications during COVID-19. Electronics, 11(13), 1951.
Almaiah, M. A., Al-Rahmi, A., Alturise, F., Hassan, L., Lutfi, A., Alrawad, M., ... & Aldhyani, T. H. (2022e). Investigating the Effect of Perceived Security, Perceived Trust, and Information Quality on Mobile Payment Usage through Near-Field Communication (NFC) in Saudi Arabia. Electronics, 11(23), 3926.
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Alrawad, M., Lutfi, A., Almaiah, M. A., Alsyouf, A., Al-Khasawneh, A. L., Arafa, H. M., ... & Tork, M. (2023b). Managers’ perception and attitude toward financial risks associated with SMEs: Analytic hierarchy process approach. Journal of Risk and Financial Management, 16(2), 86.
Alrawad, M., Lutfi, A., Almaiah, M. A., & Elshaer, I. A. (2023c). Examining the influence of trust and perceived risk on customers intention to use NFC mobile payment system. Journal of Open Innovation: Technology, Market, and Complexity, 100070.
Alrfai, M. M., Alqudah, H., Lutfi, A., Al-Kofahi, M., Alrawad, M., & Almaiah, M. A. (2023). The influence of artificial intelligence on the AISs efficiency: Moderating effect of the cyber security. Cogent Social Sciences, 9(2), 2243719.
Alshirah, M. H., Alshira’h, A. F., & Lutfi, A. (2022). Political connection, family ownership and corporate risk disclosure: Empirical evidence from Jordan. Meditari Accountancy Research, 30(5), 1241-1264.
Alsyouf, A., Lutfi, A., Alsubahi, N., Alhazmi, F. N., Al-Mugheed, K., Anshasi, R. J., ... & Albugami, M. (2023). The use of a Technology Acceptance Model (TAM) to predict patients’ usage of a personal health record system: The role of security, privacy, and usability. International Journal of Environmental Research and Public Health, 20(2), 1347.
Aseef, N., Davis, P., Mittal, M., Sedky, K., & Tolba, A. (2005). Cyber-criminal activity and analysis. White paper.
Atif, M., Hassan, M. K., Rabbani, M. R., & Khan, S. (2021). Islamic FinTech: The digital transformation bringing sustainability to Islamic finance. In COVID-19 and Islamic social finance (pp. 91-103). Routledge.
Baiyere, A., Salmela, H., & Tapanainen, T. (2020). Digital transformation and the new logics of business process management. European Journal of Information Systems, 29(3), 238-259.
Bergh, D. D., Ketchen Jr, D. J., Orlandi, I., Heugens, P. P., & Boyd, B. K. (2019). Information asymmetry in management research: Past accomplishments and future opportunities. Journal of management, 45(1), 122-158.
Bican, P. M., & Brem, A. (2020). Digital business model, digital transformation, digital entrepreneurship: Is there a sustainable “digital”? Sustainability, 12(13), 5239.
Chen, Y. Y. K., Jaw, Y. L., & Wu, B. L. (2016). Effect of digital transformation on organisational performance of SMEs: Evidence from the Taiwanese textile industry’s web portal. Internet Research, 26(1), 186-212.
Chong, B. S., & Liu, M. H. (2009). Islamic banking: interest-free or interest-based?. Pacific-Basin finance journal, 17(1), 125-144.
Choo, K. K. R. (2011). The cyber threat landscape: Challenges and future research directions. Computers & security, 30(8), 719-731.
Demirgüç-Kunt, A., Klapper, L., Singer, D., Ansar, S., & Hess, J. (2018). The Global Findex Database 2017: measuring financial inclusion and the fintech revolution. World Bank, Washington, DC.
Do, T.D., Pham, H.A.T., Thalassinos, E.I., & Le, H.A. (2022). The impact of digital transformation on performance: Evidence from Vietnamese commercial banks. Journal of risk and financial management, 15(1), p.21.
Gil-Gomez, H., Guerola-Navarro, V., Oltra-Badenes, R., & Lozano-Quilis, J. A. (2020). Customer relationship management: digital transformation and sustainable business model innovation. Economic research-Ekonomska istraživanja, 33(1), 2733-2750.
Guo, L., & Xu, L. (2021). The effects of digital transformation on firm performance: Evidence from China’s manufacturing sector. Sustainability, 13(22), 12844.
Hadia, A. M., & Hmoodb, S. J. (2020). Analysis of the Role of Digital Transformation Strategies in Achieving the Edge of Financial Competition. International Journal of Innovation, Creativity and Change, 10(11), 19-40.
Hatamlah, H., Allan, M., Abu-AlSondos, I., Shehadeh, M., & Allahham, M. (2023). The role of artificial intelligence in supply chain analytics during the pandemic. Uncertain Supply Chain Management, 11(3), 1175-1186.
Huseynov, F. (2021). Big Data in Business: Digital Transformation for Enhanced Decision-making and Superior Customer Experience. In Disruptive Technology and Digital Transformation for Business and Government (pp. 235-249). IGI Global.
Jardak, M. K., & Ben Hamad, S. (2022). The effect of digital transformation on firm performance: evidence from Swedish listed companies. The Journal of Risk Finance, 23(4), 329-348.
Khassawneh, A. A. L. (2014). The influence of organizational factors on accounting information systems (AIS) effectiveness: A study of Jordanian SMEs. International Journal of Marketing and Technology, 4(10), 36-46.
Kitsios, F., & Kamariotou, M. (2021). Artificial intelligence and business strategy towards digital transformation: A research agenda. Sustainability, 13(4), 2025.
Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International journal of information management, 63, 102466.
Kraus, S., Jones, P., Kailer, N., Weinmann, A., Chaparro-Banegas, N., & Roig-Tierno, N. (2021). Digital transformation: An overview of the current state of the art of research. Sage Open, 11(3), 21582440211047576.
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Lutfi, A., Alkelani, S. N., Alqudah, H., Alshira’h, A. F., Alshirah, M. H., Almaiah, M. A., ... & Abdelmaksoud, O. (2022b). The role of E-accounting adoption on business performance: The moderating role of COVID-19. Journal of Risk and Financial Management, 15(12), 617.
Leão, P., & da Silva, M.M. (2021). Impacts of digital transformation on firms' competitive advantages: A systematic literature review. Strategic Change, 30(5), 421-441. https://doi.org/10.1002/jsc.2459.
Levine, R. A. (1993). Finance and Growth: Schumpeter Might Be Right. Quarterly Journal of Economics, 108, 117-138.
Lin, B., & Xie, Y. (2023). Does digital transformation improve the operational efficiency of Chinese power enterprises?. Utilities Policy, 82, p.101542.
Manita, R., Elommal, N., Baudier, P., & Hikkerova, L. (2020). The digital transformation of external audit and its impact on corporate governance. Technological Forecasting and Social Change, 150, 119751.
Mariia, H., Natalia, T., Popkowski, T., & Kateryna, M. (2020). Digital transformations of logistics customer service business models. Intellectualization of Logistics and Supply Chain Management, 1, 57-75.
Marei, A., Abou-Moghli, A., Shehadeh, M., Salhab, H., & Othman, M. (2023). Entrepreneurial competence and information technology capability as indicators of business success. Uncertain Supply Chain Management, 11(1), 339-350.
Masoud, R., & Basahel, S. (2023). The Effects of Digital Transformation on Firm Performance: The Role of Customer Experience and IT Innovation. Digital, 3(2), 109-126.
Mavlutova, I., Spilbergs, A., Verdenhofs, A., Natrins, A., Arefjevs, I., & Volkova, T. (2022). Digital Transformation as a Driver of the Financial Sector Sustainable Development: An Impact on Financial Inclusion and Operational Efficiency. Sustainability, 15(1), 207.
Mbama, C. (2018). Digital banking services, customer experience and financial performance in UK banks (Doctoral dissertation, Sheffield Hallam University).
McConnell, P., & Blacker, K. (2013). Systemic operational risk: does it exist and, if so, how do we regulate it?. The Journal of Operational Risk, 8(1), 59.
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