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Growing Science » Uncertain Supply Chain Management » The moderating role of internal control system on the relationship between service quality of accounting information system and customer satisfaction: a study of some selected customers from commercial banks in Jordan

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Uncertain Supply Chain Management

ISSN 2291-6830 (Online) - ISSN 2291-6822 (Print)
Quarterly Publication
Volume 12 Issue 1 pp. 567-572 , 2024

The moderating role of internal control system on the relationship between service quality of accounting information system and customer satisfaction: a study of some selected customers from commercial banks in Jordan Pages 567-572 Right click to download the paper Download PDF

Authors: Mohammad Haider M. Alibraheem, Ibrahim Mahmoud Siam, Khaleel Al-Daoud, Abdel Rahman M. K. Alkhazaali, Bayan Mohammad Mustafa Freihat, Ahmad Y. A. Bani Ahmad, Khaled Adnan Bataineh, Mohammad Al Zoubi

DOI: 10.5267/j.uscm.2023.8.015

Keywords: Service Quality, AIS, Commercial Banks, Customer Satisfaction, Internal Control System

Abstract: The purpose of this empirical study is to determine how Jordan's internal control system affects the efficiency of accounting information systems (AIS) services and client satisfaction. The study's goal is to shed light on how important a robust internal control system is for increasing customer satisfaction with AIS services. A quantitative research methodology is used to collect data from a survey of 265 representative customers of Jordanian enterprises (Commercial BANKS). Data is analyzed using second generation analysis technic (SmartPLS) software. In the context of AIS, the findings emphasize the significance of the internal control system in bolstering the link between service quality and customer satisfaction. The research advances our understanding of AIS and has significant ramifications for companies seeking to improve customer satisfaction and service quality. The researcher also offered suggestions for further research.

How to cite this paper
Alibraheem, M., Siam, I., Al-Daoud, K., Alkhazaali, A., Freihat, B., Ahmad, A., Bataineh, K & Zoubi, M. (2024). The moderating role of internal control system on the relationship between service quality of accounting information system and customer satisfaction: a study of some selected customers from commercial banks in Jordan.Uncertain Supply Chain Management, 12(1), 567-572.

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Journal: Uncertain Supply Chain Management | Year: 2024 | Volume: 12 | Issue: 1 | Views: 1843 | Reviews: 0

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