How to cite this paper
A-Fadly, A. (2020). Evaluating the impact of the product element and logistics service quality on the customer experience in construction Industries.Uncertain Supply Chain Management, 8(4), 785-798.
Refrences
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Awan, M. Y., Arshad, M. I., & Awan, M. M. (2015). Construction Quality Perception of Construction Professionals Construction Quality Perception of Construction Professionals in Pakistan. European Journal of Business and Management, 83-94.
Bentler, P. M., & Bonnet, D. G. (1987). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletine, 88, 588–606.
Bueno, E. V., Weber, T. B., Bomfim, E. L., & Kato, H. T. (2019). Measuring customer experience in service: A systematic review. The Service Industries Journal, 1-20.
Cochran, W. G. (1977). Sampling Techniques, 3rd Edition. New York: John Wiley.
Daoud, J. I. (2017). Multicollinearity and Regression Analysis. Journal of Physics: Conference Series.
Dudovskiy, J. (2012, June 7). Customer Expectations in Service Industry. Retrieved December 9, 2016, from www.research-methodology.net/customer-expectations-in-service-industry/
Fatma, S. (2014). Antecedents and Consequences of Customer Experience Management- A Literature Review and Research Agenda. International Journal of Business and Commerce, 366), 32-49.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50.
Garson, G. D. (2012). Testing Statistical Assumptions. North Carolina: Statistical Associates Publishing.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis. Essen: Pearson New International Edition.
Hair, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: SAGE Publications, Incorporated.
Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. The Electronic Journal of Business Research Methods, 6(1), 53-60.
Hu, L., & Bentler, P. M. (1999). Structural Equation Modeling using AMOS: An Introduction. Retrieved from Structural Equation Modeling: https://doi.org/10.2307/1130298
Jarkas, A., & Radosavljevic, A. M. (2012). Motivational factors impacting the productivity of construction master craftsmen in Kuwait. Journal of Management in Engineering, 29(4), 446-454.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of marketing, 80(6), 69-96..
Lin, C.-H. (2011). A study on the relations between the brand image and customer satisfaction in catering businesses. African Journal of Business Management, 5(18), 7732-7739.
Mahmood, M., Sebt, M. H., & Davoudpour, H. (2017). Characteristics of the construction industry from the marketing viewpoint: Challenges and solutions. Civil Engineering Journal, 3(9), 701-714.
Maike, R. (2008). Factor Analysis: A Short Introduction, Part 4–How many factors should I find? Retrieved January 10, 2020, from The Analysis Factor: https://www.theanalysisfactor.com/factor-analysis-how-many-factors/
Marketing Research Reports. (2016). Construction in Kuwait-Key trends and opportunities to 2017. Retrieved December 10, 2016, from Marketing Research Reports Inc.: https://new.pitchengine.com/pitches/8ab2a1b0-70da-45fa-ba15-175c14034698
Mokhtariani, M., Sebt, M. H., & Davoudpour, H. (2017). Construction marketing: Developing a reference framework. Advances in Civil Engineering, 2017.
Mulaik, S. A., & Milsap, R. E. (2000). Doing the Four-Step. Retrieved from Structural Equation Modelling: https://doi.org/10.1207/S15328007SEM0701
Radhakrishna, R. B. (2007). Tips for Developing and Testing Questionnaires/Instruments. Journal of Extension.
Sheng, M. L., & Thompson, S. H. (2012). Product attributes and brand equity in the mobile domain: The mediating role of customer experience. International Journal of Information Management, 32(2), 139-146.
Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5th ed.). Allyn & Bacon/Pearson Education.
Timetric. (2017, January 3). Timetric Construction Reports. Retrieved January 30, 2018, from https://timetric.com/research/report/cn0225mr--construction-in-kuwait-key-trends and-opportunities-to-2018/
Tsai, Y.-C., Chang, H.-C., & Ho, K.-C. (2015). A Study of the Relationship among Brand Experiences, Self-Concept Congruence, Customer Satisfaction, and Brand Preference. Contemporary Management Research, 11(2), 97-116.
Awan, M. Y., Arshad, M. I., & Awan, M. M. (2015). Construction Quality Perception of Construction Professionals Construction Quality Perception of Construction Professionals in Pakistan. European Journal of Business and Management, 83-94.
Bentler, P. M., & Bonnet, D. G. (1987). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletine, 88, 588–606.
Bueno, E. V., Weber, T. B., Bomfim, E. L., & Kato, H. T. (2019). Measuring customer experience in service: A systematic review. The Service Industries Journal, 1-20.
Cochran, W. G. (1977). Sampling Techniques, 3rd Edition. New York: John Wiley.
Daoud, J. I. (2017). Multicollinearity and Regression Analysis. Journal of Physics: Conference Series.
Dudovskiy, J. (2012, June 7). Customer Expectations in Service Industry. Retrieved December 9, 2016, from www.research-methodology.net/customer-expectations-in-service-industry/
Fatma, S. (2014). Antecedents and Consequences of Customer Experience Management- A Literature Review and Research Agenda. International Journal of Business and Commerce, 366), 32-49.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 39-50.
Garson, G. D. (2012). Testing Statistical Assumptions. North Carolina: Statistical Associates Publishing.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis. Essen: Pearson New International Edition.
Hair, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los Angeles: SAGE Publications, Incorporated.
Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. The Electronic Journal of Business Research Methods, 6(1), 53-60.
Hu, L., & Bentler, P. M. (1999). Structural Equation Modeling using AMOS: An Introduction. Retrieved from Structural Equation Modeling: https://doi.org/10.2307/1130298
Jarkas, A., & Radosavljevic, A. M. (2012). Motivational factors impacting the productivity of construction master craftsmen in Kuwait. Journal of Management in Engineering, 29(4), 446-454.
Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of marketing, 80(6), 69-96..
Lin, C.-H. (2011). A study on the relations between the brand image and customer satisfaction in catering businesses. African Journal of Business Management, 5(18), 7732-7739.
Mahmood, M., Sebt, M. H., & Davoudpour, H. (2017). Characteristics of the construction industry from the marketing viewpoint: Challenges and solutions. Civil Engineering Journal, 3(9), 701-714.
Maike, R. (2008). Factor Analysis: A Short Introduction, Part 4–How many factors should I find? Retrieved January 10, 2020, from The Analysis Factor: https://www.theanalysisfactor.com/factor-analysis-how-many-factors/
Marketing Research Reports. (2016). Construction in Kuwait-Key trends and opportunities to 2017. Retrieved December 10, 2016, from Marketing Research Reports Inc.: https://new.pitchengine.com/pitches/8ab2a1b0-70da-45fa-ba15-175c14034698
Mokhtariani, M., Sebt, M. H., & Davoudpour, H. (2017). Construction marketing: Developing a reference framework. Advances in Civil Engineering, 2017.
Mulaik, S. A., & Milsap, R. E. (2000). Doing the Four-Step. Retrieved from Structural Equation Modelling: https://doi.org/10.1207/S15328007SEM0701
Radhakrishna, R. B. (2007). Tips for Developing and Testing Questionnaires/Instruments. Journal of Extension.
Sheng, M. L., & Thompson, S. H. (2012). Product attributes and brand equity in the mobile domain: The mediating role of customer experience. International Journal of Information Management, 32(2), 139-146.
Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5th ed.). Allyn & Bacon/Pearson Education.
Timetric. (2017, January 3). Timetric Construction Reports. Retrieved January 30, 2018, from https://timetric.com/research/report/cn0225mr--construction-in-kuwait-key-trends and-opportunities-to-2018/
Tsai, Y.-C., Chang, H.-C., & Ho, K.-C. (2015). A Study of the Relationship among Brand Experiences, Self-Concept Congruence, Customer Satisfaction, and Brand Preference. Contemporary Management Research, 11(2), 97-116.