How to cite this paper
Mihardjo, L., Sasmoko, S., Alamsyah, F & Elidjen, E. (2020). Maximising co-creation strategy through integration of distinctive capabilities and customer experiences in supply chain management.Uncertain Supply Chain Management, 8(1), 187-196.
Refrences
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Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68.
Coombes, P. H., & Nicholson, J. D. (2013). Business models and their relationship with marketing: A systematic literature review. Industrial Marketing Management, 42(5), 656–664.
Fatma, S. (2014). Antecedents and consequences of customer experience management- A literature review and research agenda. International Journal of Business and Commerce, 3(6), 32–49.
Frow, P., Nenonen, S., Payne, A., & Storbacka, K. (2015). Managing co-creation design: A strategic approach to innovation. British Journal of Management, 26(3), 463–483.
Fuller, J. (2010). Refining virtual co-creation from a consumer perspective. California Management Review, 52(2), 98–122.
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395–410.
Gerlitz, L. (2015). Design for product and service innovation in industry 4.0 and emerging smart society. Journal of Security and Sustainability Issues, 5(2), 489–499.
Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management retailing an organizing framework. Journal of Retailing, 85(1), 1–14.
Hamidi, F., & Shams Gharneh, N. (2017). Impact of co-creation on innovation capability and firm performance: a structural equation modeling. AD-Minister, (june), 73–90.
Henfridsson, O., Mathiassen, L., & Svahn, F. (2014). Managing technological change in the digital age: The role of architectural frames. Journal of Information Technology, 29(1), 27–43.
Hitt, M., Ireland, & Hoskisson. (2015). Strategic Management Competitiveness & Globalization Concepts and Cases (12th ed.). Sout-Western College Pub.
Hubbard, G., & Beamish. P. (2011). Strategic Management: Thinking, Analysis and Action (4th ed.). Sydney Australia: Pearson.
Ibarra, D., Ganzarain, J., & Igartua, J. I. (2018). Business model innovation through Industry 4.0: A review. Procedia Manufacturing, 22, 4–10.
Jacobi, R., & Brenner, E. (2017). How large corporations survive digitalization. In Digital Marketplaces Unleashed (pp. 83–97).
Kagermann, H. (2015). Change through digitization-value creation in the age of industry 4.0. In Management of Permanent Change (pp. 23–32).
Kohli, R., & Johnson, S. (2011). Digital Transformation in Latecomer Industries: CIO and CEO Leadership Lessons from Encana Oil & Gas (USA) Inc. MIS Quarterly Executive, 10(4), 141–156.
Kozhukhova, M., Amanzholova, B., & Zhiyenbayev, M. (2019). The Legal Regulation of Energy Efficiency and Energy Saving Policies in the Republic of Kazakhstan. International Journal of Energy Economics and Policy, 9(4), 54-62.
Lambekova, A., Nurgalieva, A., Syzdykova, E., Zhanibekova, G., & Aff, J. (2017). Development of internal audit. Journal of Advanced Research in Law and Economics, 8(30), 2483-2489.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869.
Lenka, S., Parida, V., & Wincent, J. (2017). Digitalization capabilities as enablers of value co‐creation in servitizing firms. Psychology & Marketing, 34(1), 92-100.
Matzner, M., Büttgen, M., Demirkan, H., Spohrer, J., Alter, S., Fritzsche, A., … Neely, A. (2018). Digital transformation in service management. Journal of Service Management Research, 2(May), 2–21.
Mihardjo, L. W. W., Sasmoko, Alamsjah, F., & Elidjen. (2018). The Role of Distinctive Organization Capability and Corporate Reputation in Formulating Co-Creation Strategy in the Age of Industry 4 . 0 : Study on Indonesian Telecommunication Firms. The Journal of Social Sciences Research, 2(Special issue), 842–850.
Mihardjo, L. W. W., Sasmoko, S., Alamsjah, F., & Elidjen, E. (2018). the Role of Distinctive Organisational Capability in Formulating Co-Creation Strategy and Business Model Innovation. Polish Journal of Management Studies, 18(2), 197–208.
Monios, J., & Bergqvist, R. (2015). Using a “virtual joint venture” to facilitate the adoption of intermodal transport. Supply Chain Management, 20(5), 534–548.
MYNBAYEBA, D., NURGALIYEVA, A., ALISHEVA, D., DUISENBAYEVA, B., & KULUMBETOVA, D. (2018). Application of the Holt-Winters Model for Predicting the Cost and Profitability of Bank Bonds. Journal of Applied Economic Sciences, 13(8).
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411–420.
Prahalad, C. K., & Hamel, G. (1990). The core competencies of the corporation. Harvard Business Review, 68(3), 79–91.
Prahalad, C. K., & Ramaswamy, V. (2000). Co-Opting Customer Competence. Harvard Business Review, 78(1), 848–881.
Prahalad, C. K., & Ramaswamy, V. (2004). Co-creating unique value with customers. Strategy & Leadership, 32(3), 4–9.
Prandelli, E., Verona, G., & Raccagni, D. (2006). Diffusion of Web-Based Product Innovation. California Management Review, 48(4), 109–135
Ramaswamy, V. (2011). It’s about human experiences...and beyond, to co-creation. Industrial Marketing Management, 40(2), 195–196.
Ramaswamy, V., & Ozcan, K. (2013). Strategy and co-creation thinking. Strategy & Leadership, 41(6), 5–10.
Ramírez-Montoya, M. S., & García-Peñalvo, F.-J. (2018). Co-creation and open innovation: Systematic literature review. Comunicar, 26(54), 9–18.
Romero, D., & Molina, A. (2009). Value co-creation and co-innovation: linking networked organisations and customer communities. Virtual Enterprises, 401–412.
Romero, D., & Molina, A. (2011). Collaborative networked organisations and customer communities: Value co-creation and co-innovation in the networking era. Production Planning and Control, 22(5–6), 447–472.
Roser, T., DedFillippi, R., Samson, A. (2013). Managing your co-creation mix: co-creation Ventures in distinctive Contexts. European Business Review, 25(1), 20–41.
Rudito, Priyanto, P. ., F.N, M., & M.B.A, S. (2017). Digital Mastery “Membangun Kepemimpinan Digital Untuk Memenangkan Era Disrupsi.” Jakarta: PT Gramedia Pustaka.
Sawhney, O., Verona, G., & Prandelli, E. (2005). Collaborating to Create: The Internet as Platform for Customer Engagement in Product innovation. Journal of Interactive Marketing, 19(4), 1–14.
Seppanen, M., & Laukkanen, I. (2016). Business model innovation: Focus on customer experience. 2015 IEEE International Conference on Engineering, Technology and Innovation/ International Technology Management Conference, ICE/ITMC 2015.
Sharma, S., Conduit, J., & Rao Hill, S. (2014). Organisational capabilities for customer participation in health care service innovation. Australasian Marketing Journal, 22(3), 179–188.
Sheth, J. N., & Uslay, C. (2007). Implications of the Revised Definition of Marketing: From Exchange to Value Creation. Journal of Public Policy & Marketing, 26(2), 302–307.
Stamm, B. Von. (2004). Collaboration with other firms and customers : innovation ’ s secret weapon. Strategy & Leadership, 32(3), 16–20.
Wasono, L. W., & Furinto, A. (2018). The effect of digital leadership and innovation management for incumbent telecommunication company in the digital disruptive era. International Journal of Engineering and Technology, 7(June), 125–130.
Zandi, G., & Haseeb, M. (2019). The role of trade liberalization in carbon dioxide emission: Evidence from heterogeneous panel estimations. International Journal of Financial Research, 10 (5), 228-240.
Zott, C., Amit, R., & Massa, L. (2011). The business model: Recent developments and future research. Journal of Management, 37(4), 1019–1042.
Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68.
Coombes, P. H., & Nicholson, J. D. (2013). Business models and their relationship with marketing: A systematic literature review. Industrial Marketing Management, 42(5), 656–664.
Fatma, S. (2014). Antecedents and consequences of customer experience management- A literature review and research agenda. International Journal of Business and Commerce, 3(6), 32–49.
Frow, P., Nenonen, S., Payne, A., & Storbacka, K. (2015). Managing co-creation design: A strategic approach to innovation. British Journal of Management, 26(3), 463–483.
Fuller, J. (2010). Refining virtual co-creation from a consumer perspective. California Management Review, 52(2), 98–122.
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395–410.
Gerlitz, L. (2015). Design for product and service innovation in industry 4.0 and emerging smart society. Journal of Security and Sustainability Issues, 5(2), 489–499.
Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management retailing an organizing framework. Journal of Retailing, 85(1), 1–14.
Hamidi, F., & Shams Gharneh, N. (2017). Impact of co-creation on innovation capability and firm performance: a structural equation modeling. AD-Minister, (june), 73–90.
Henfridsson, O., Mathiassen, L., & Svahn, F. (2014). Managing technological change in the digital age: The role of architectural frames. Journal of Information Technology, 29(1), 27–43.
Hitt, M., Ireland, & Hoskisson. (2015). Strategic Management Competitiveness & Globalization Concepts and Cases (12th ed.). Sout-Western College Pub.
Hubbard, G., & Beamish. P. (2011). Strategic Management: Thinking, Analysis and Action (4th ed.). Sydney Australia: Pearson.
Ibarra, D., Ganzarain, J., & Igartua, J. I. (2018). Business model innovation through Industry 4.0: A review. Procedia Manufacturing, 22, 4–10.
Jacobi, R., & Brenner, E. (2017). How large corporations survive digitalization. In Digital Marketplaces Unleashed (pp. 83–97).
Kagermann, H. (2015). Change through digitization-value creation in the age of industry 4.0. In Management of Permanent Change (pp. 23–32).
Kohli, R., & Johnson, S. (2011). Digital Transformation in Latecomer Industries: CIO and CEO Leadership Lessons from Encana Oil & Gas (USA) Inc. MIS Quarterly Executive, 10(4), 141–156.
Kozhukhova, M., Amanzholova, B., & Zhiyenbayev, M. (2019). The Legal Regulation of Energy Efficiency and Energy Saving Policies in the Republic of Kazakhstan. International Journal of Energy Economics and Policy, 9(4), 54-62.
Lambekova, A., Nurgalieva, A., Syzdykova, E., Zhanibekova, G., & Aff, J. (2017). Development of internal audit. Journal of Advanced Research in Law and Economics, 8(30), 2483-2489.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869.
Lenka, S., Parida, V., & Wincent, J. (2017). Digitalization capabilities as enablers of value co‐creation in servitizing firms. Psychology & Marketing, 34(1), 92-100.
Matzner, M., Büttgen, M., Demirkan, H., Spohrer, J., Alter, S., Fritzsche, A., … Neely, A. (2018). Digital transformation in service management. Journal of Service Management Research, 2(May), 2–21.
Mihardjo, L. W. W., Sasmoko, Alamsjah, F., & Elidjen. (2018). The Role of Distinctive Organization Capability and Corporate Reputation in Formulating Co-Creation Strategy in the Age of Industry 4 . 0 : Study on Indonesian Telecommunication Firms. The Journal of Social Sciences Research, 2(Special issue), 842–850.
Mihardjo, L. W. W., Sasmoko, S., Alamsjah, F., & Elidjen, E. (2018). the Role of Distinctive Organisational Capability in Formulating Co-Creation Strategy and Business Model Innovation. Polish Journal of Management Studies, 18(2), 197–208.
Monios, J., & Bergqvist, R. (2015). Using a “virtual joint venture” to facilitate the adoption of intermodal transport. Supply Chain Management, 20(5), 534–548.
MYNBAYEBA, D., NURGALIYEVA, A., ALISHEVA, D., DUISENBAYEVA, B., & KULUMBETOVA, D. (2018). Application of the Holt-Winters Model for Predicting the Cost and Profitability of Bank Bonds. Journal of Applied Economic Sciences, 13(8).
Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons, 59(4), 411–420.
Prahalad, C. K., & Hamel, G. (1990). The core competencies of the corporation. Harvard Business Review, 68(3), 79–91.
Prahalad, C. K., & Ramaswamy, V. (2000). Co-Opting Customer Competence. Harvard Business Review, 78(1), 848–881.
Prahalad, C. K., & Ramaswamy, V. (2004). Co-creating unique value with customers. Strategy & Leadership, 32(3), 4–9.
Prandelli, E., Verona, G., & Raccagni, D. (2006). Diffusion of Web-Based Product Innovation. California Management Review, 48(4), 109–135
Ramaswamy, V. (2011). It’s about human experiences...and beyond, to co-creation. Industrial Marketing Management, 40(2), 195–196.
Ramaswamy, V., & Ozcan, K. (2013). Strategy and co-creation thinking. Strategy & Leadership, 41(6), 5–10.
Ramírez-Montoya, M. S., & García-Peñalvo, F.-J. (2018). Co-creation and open innovation: Systematic literature review. Comunicar, 26(54), 9–18.
Romero, D., & Molina, A. (2009). Value co-creation and co-innovation: linking networked organisations and customer communities. Virtual Enterprises, 401–412.
Romero, D., & Molina, A. (2011). Collaborative networked organisations and customer communities: Value co-creation and co-innovation in the networking era. Production Planning and Control, 22(5–6), 447–472.
Roser, T., DedFillippi, R., Samson, A. (2013). Managing your co-creation mix: co-creation Ventures in distinctive Contexts. European Business Review, 25(1), 20–41.
Rudito, Priyanto, P. ., F.N, M., & M.B.A, S. (2017). Digital Mastery “Membangun Kepemimpinan Digital Untuk Memenangkan Era Disrupsi.” Jakarta: PT Gramedia Pustaka.
Sawhney, O., Verona, G., & Prandelli, E. (2005). Collaborating to Create: The Internet as Platform for Customer Engagement in Product innovation. Journal of Interactive Marketing, 19(4), 1–14.
Seppanen, M., & Laukkanen, I. (2016). Business model innovation: Focus on customer experience. 2015 IEEE International Conference on Engineering, Technology and Innovation/ International Technology Management Conference, ICE/ITMC 2015.
Sharma, S., Conduit, J., & Rao Hill, S. (2014). Organisational capabilities for customer participation in health care service innovation. Australasian Marketing Journal, 22(3), 179–188.
Sheth, J. N., & Uslay, C. (2007). Implications of the Revised Definition of Marketing: From Exchange to Value Creation. Journal of Public Policy & Marketing, 26(2), 302–307.
Stamm, B. Von. (2004). Collaboration with other firms and customers : innovation ’ s secret weapon. Strategy & Leadership, 32(3), 16–20.
Wasono, L. W., & Furinto, A. (2018). The effect of digital leadership and innovation management for incumbent telecommunication company in the digital disruptive era. International Journal of Engineering and Technology, 7(June), 125–130.
Zandi, G., & Haseeb, M. (2019). The role of trade liberalization in carbon dioxide emission: Evidence from heterogeneous panel estimations. International Journal of Financial Research, 10 (5), 228-240.
Zott, C., Amit, R., & Massa, L. (2011). The business model: Recent developments and future research. Journal of Management, 37(4), 1019–1042.