How to cite this paper
Sabara, Z., Soemarno, S., Leksono, A & Tamsil, A. (2019). The effects of an integrative supply chain strategy on customer service and firm performance: an analysis of direct versus indirect relationships.Uncertain Supply Chain Management, 7(3), 517-528.
Refrences
Abiodun, B. Y. (2014). The prospects of accounting and economic systems in the era of global knowledge economy. The Economics and Finance Letters, 1(2), 9-14.
Aderinola, O. J., Kusemiju, V., & Clarke, E. O. (2012). Trace metal distribution in surface water, sediment, and tissues of freshwater catfish (Clarias. gariepinus), from Oke-Afa canal, Lagos Nigeria. International Journal of Geography and Geology, 1(1), 10.
Ahmad, I., Das, T. T., Yasin, M., & Hossain, M. A. (2016). Study on biochemical compounds, antioxidant activity and organoleptic taste of some spice tea. Agriculture and Food Sciences Research, 3(2), 53-58.
Al-Hawari, M., & Ward, T. (2006). The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction. Marketing Intelligence & Planning, 24(2), 127-147.
Anwana, E. O., & Akpan, B. (2016). Power sector reforms and electricity supply growth in Nigeria. Asian Journal of Economics and Empirical Research, 3(1), 94-102.
Basheer, M. F., Hussain, T., Hussan, S. G., & Javed, M. (2015). Impact of customer awareness, competition and interest rate on growth of Islamic banking in Pakistan. International Journal of Scientific & Technology Research, 4(8), 33-40.
Chang’ach, J. K. (2018). An historical trajectory of the economic transformation of the southern Keiyo community in Kenya. Global Journal of Social Sciences Studies, 4(2), 52-69.
Chavez, R., Yu, W., Feng, M., & Wiengarten, F. (2016). The effect of customer‐centric green supply chain management on operational performance and customer satisfaction. Business Strategy and the Environment, 25(3), 205-220.
Comrey, A., & Lee, H. (1992). A First Course in Factor Analysis (2nd edn.) Lawrence Earlbaum Associates. Publishers: Hillsdale, New Jersey.
Duru, P. N., & Chibo, C. N. (2014). Flooding in Imo state Nigeria: The socio-economic implication for sustainable development. Humanities and Social Sciences Letters, 2(3), 129-140.
Edition, F. (2011). Guidelines for drinking-water quality. WHO chronicle, 38(4), 104-108.
Eid, A. R., Mohamed, M. H., Pipars, S. K., & Bakry, B. A. (2014). Impact of laser land leveling on water productivity of wheat under deficit irrigation conditions. Current Research in Agricultural Sciences, 1(2), 53-64.
Elala, D., Labhasetwar, P., & Tyrrel, S. F. (2011). Deterioration in water quality from supply chain to household and appropriate storage in the context of intermittent water supplies. Water Science and Technology: Water Supply, 11(4), 400-408.
F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European Business Review, 26(2), 106-121.
Gabriel, O. M., Onyukwu Onyukwu, E., & Ikpeze Nnaemeka, I. (2015). Households’ perception of factors influencing agricultural productivity in ogoni community: An ordinal logit approach. Asian Journal of Economics and Empirical Research, 2(2), 76-82.
Galavi, M., Bazrafshan, E., Mostafapor, F. C., & Pakzadtoochaei, S. (2012). A comparative study of physical and chemical parameters in Sistan and Baluchistan university wastewater and its re-use of wastewater. International Journal of Sustainable Energy and Environmental Research, 1(1), 7-12.
Gray, N. F. (2008). Drinking water quality: problems and solutions. Cambridge University Press.
Gronroos, C. (1988). Service quality: The six criteria of good perceived service. Review of Business, 9(3), 10.
Haile, A., Geribo, M., & Kinfe, E. (2016). Evaluation of porridge made from composite flour of orange-fleshed sweet potato and Enset (Bulla) flours. Agriculture and Food Sciences Research, 3(1), 37-44.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modelling. Rigorous applications, better results and higher acceptance.
Hameed, W.-U., Hashmi, F., Ali, M., & Arif, M. (2017). Enterprise risk management (ERM) system: Implementation problem and role of audit effectiveness in Malaysian firms. Asian Journal of Multidisciplinary Studies, 5, 11.
Heikkilä, J. (2002). From supply to demand chain management: efficiency and customer satisfaction. Journal of Operations Management, 20(6), 747-767.
Hennig‐Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing, 14(8), 737-764.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319). Emerald Group Publishing Limited.
Jennifer, C. H. I., & Chi, Y. N. (2018). Profiling saltwater recreational anglers toward the threats of marine environment. International Journal of Management and Sustainability, 7(2), 72-82.
Johnston, R. (1995). The determinants of service quality: satisfiers and dissatisfiers. International Journal of Service Industry Management, 6(5), 53-71.
Jones, T. O., & Sasser, W. E. (1995). Why satisfied customers defect. Harvard Business Review, 73(6), 88-&.
Kabir, K. H., & Aftab, S. (2017). Exploring management strategies for freshwater wetland: Policy options for southwest coastal region in Bangladesh. Asian Development Policy Review, 5(2), 70-80.
Kannan, V. R., & Tan, K. C. (2005). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33(2), 153-162.
Kaouther, A., & Besma, T. (2014). Study of the relationship between economic growth and inflation: Application to the countries of the south side of the Mediterranean: A panel data approach. Journal of Social Economics Research, 1(8), 180-190.
Kessey, K. D., & Ampaabeng, I. (2014). Management in public utility companies in Ghana: an appraisal of Ghana water company limited. International Journal of Management and Sustainability, 3(8), 500.
Ketchen Jr, D. J., & Giunipero, L. C. (2004). The intersection of strategic management and supply chain management. Industrial Marketing Management, 33(1), 51-56.
Lee, C. G., & How, S.-M. (2018). Long-run causality between customer satisfaction and financial performance: the case of Marriott. Current Issues in Tourism, 1-6.
Lewis, B. R. (1989). Quality in the service sector: a review. International Journal of Bank Marketing, 7(5), 4-12.
Li, S., Ragu-Nathan, B., Ragu-Nathan, T., & Rao, S. S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124.
Lloyd-Walker, B., & Ping Cheung, Y. (1998). IT to support service quality excellence in the Australian banking industry. Managing Service Quality: An International Journal, 8(5), 350-358.
Lohani, T. K., Barik, P., Patnaik, B. C., & Mansingh, S. K. (2014). Micro level geo-resistivity survey through VES test for groundwater feasibility study and selection of bore well sites in Pipili Block of Puri. Review of Environment and Earth Sciences, 1(2), 37-45.
Mahmood, A., Hussan, S. G., Sarfraz, M., Abdullah, M. I., & Basheer, M. F. (2016). Rewards satisfaction, perception about social status and commitment of nurses in Pakistan. European Online Journal of Natural and Social Sciences, 5(4), 1049-1061.
Maqbool, N., Hameed, W., & Habib, M. (2018). Impact of political influences on stock returns. International Journal of Multidisciplinary Scientific Publication (IJMSP), 1(1).
McDougall, G. H., & Levesque, T. (2000). Customer satisfaction with services: putting perceived value into the equation. Journal of Services Marketing, 14(5), 392-410.
Menbohan, F., Tchakonte, S., & Njiné, T. (2013). Water quality assessment using benthic macroinvertebrates in a periurban stream (Cameroon). International Journal of Biotechnology, 2(5), 91-104.
Mittal, V., Han, K., Lee, J.-Y., Im, B., & Sridhar, S. (2017). Attribute-Level Satisfaction, Overall Customer Satisfaction, and Performance Outcomes in Business-to-Business Firms.
Moore, T. (1987). A preliminary study of the effects of drainage and harvesting on water quality in Ombrotrophic bogs near Septiles, Quebec. Journal of the American Water Resources Association, 23(5), 785-791.
Organization, W. H. (2004). Guidelines for drinking-water quality: recommendations (Vol. 1): World Health Organization.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Perez, L. V. (2014). Saving Natural Resources: The Exemple of Balearic Industry/Ahorro De Recursos Naturales: El Ejemplo De La Industria Balear. Journal of Tourism Management Research, 1(2), 83-91.
Raza, H., Mohiuddin, Z. A., Zaidi, S. S. Z., & Osama, A. (2018). CPEC: Pakistan-China Cordial Ties-A Boost to Pakistan's Economy. Journal of Accounting, Business and Finance Research, 2(1), 1-6.
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of Research in Marketing, 26(4), 332-344.
Sabirah, S. (2013). Domestic water demand: A case study in Kluang, Johor. Universiti Utara Malaysia.
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341-350.
Sargaonkar, A., & Deshpande, V. (2003). Development of an overall index of pollution for surface water based on a general classification scheme in Indian context. Environmental Monitoring and Assessment, 89(1), 43-67.
Schneller, E. S., Smeltzer, L. R., & Burns, L. R. (2006). Strategic management of the health care supply chain.
Seth, N., Deshmukh, S., & Vrat, P. (2006). A conceptual model for quality of service in the supply chain. International Journal of Physical Distribution & Logistics Management, 36(7), 547-575.
Shah, S. M. M., Ali, R., Dahri, A. S., Ahmed, N., & Brohi, Z. A. M. (2018). Determinants of job satisfaction among nurses: Evidence from south Asian perspective. Journal of Academic Research in Business and Social Sciences, 8(5), 19-26.
Stanley, L. L., & Wisner, J. D. (2001). Service quality along the supply chain: implications for purchasing. Journal of operations management, 19(3), 287-306.
Tan, K. C., Kannan, V. R., & Handfield, R. B. (1998). Supply chain management: supplier performance and firm performance. Journal of Supply Chain Management, 34(3), 2.
Tir, N. A., Momeni, F., & Boboevich, G. T. (2014). Consideration the effects of water sector investment on economic growth in Iran. International Journal of Sustainable Development & World Policy, 3(5), 132-137.
Tom, T., & Munemo, E. (2015). Republic of Zimbabwe national water policy: a desk review of the gaps between the policy and its implementation. International Journal of Public Policy and Administration Research, 2(3), 60-72.
Tsegaye, T., Sheppard, D., Islam, K., Tadesse, W., Atalay, A., & Marzen, L. (2006). Development of chemical index as a measure of in-stream water quality in response to land-use and land cover changes. Water, Air, and Soil Pollution, 174(1-4), 161-179.
Wang, D. H. M., & Huang, C. Y. (2018). Construction and Application of Water Resource Accounting Information System in Taiwan. International Journal of Business, Economics and Management, 5(1), 1-15.
Wang, Y., Lo, H.-P., & Yang, Y. (2004). An integrated framework for service quality, customer value, satisfaction: Evidence from China's telecommunication industry. Information Systems Frontiers, 6(4), 325-340.
Williams, P., & Naumann, E. (2011). Customer satisfaction and business performance: a firm-level analysis. Journal of Services Marketing, 25(1), 20-32.
Wireko-Manu, F. D., & Amamoo, C. (2017). Comparative studies on proximate and some mineral composition of selected local rice varieties and imported rice brands in Ghana. Agriculture and Food Sciences Research, 4(1), 1-7.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 52(3), 2-22.
Aderinola, O. J., Kusemiju, V., & Clarke, E. O. (2012). Trace metal distribution in surface water, sediment, and tissues of freshwater catfish (Clarias. gariepinus), from Oke-Afa canal, Lagos Nigeria. International Journal of Geography and Geology, 1(1), 10.
Ahmad, I., Das, T. T., Yasin, M., & Hossain, M. A. (2016). Study on biochemical compounds, antioxidant activity and organoleptic taste of some spice tea. Agriculture and Food Sciences Research, 3(2), 53-58.
Al-Hawari, M., & Ward, T. (2006). The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction. Marketing Intelligence & Planning, 24(2), 127-147.
Anwana, E. O., & Akpan, B. (2016). Power sector reforms and electricity supply growth in Nigeria. Asian Journal of Economics and Empirical Research, 3(1), 94-102.
Basheer, M. F., Hussain, T., Hussan, S. G., & Javed, M. (2015). Impact of customer awareness, competition and interest rate on growth of Islamic banking in Pakistan. International Journal of Scientific & Technology Research, 4(8), 33-40.
Chang’ach, J. K. (2018). An historical trajectory of the economic transformation of the southern Keiyo community in Kenya. Global Journal of Social Sciences Studies, 4(2), 52-69.
Chavez, R., Yu, W., Feng, M., & Wiengarten, F. (2016). The effect of customer‐centric green supply chain management on operational performance and customer satisfaction. Business Strategy and the Environment, 25(3), 205-220.
Comrey, A., & Lee, H. (1992). A First Course in Factor Analysis (2nd edn.) Lawrence Earlbaum Associates. Publishers: Hillsdale, New Jersey.
Duru, P. N., & Chibo, C. N. (2014). Flooding in Imo state Nigeria: The socio-economic implication for sustainable development. Humanities and Social Sciences Letters, 2(3), 129-140.
Edition, F. (2011). Guidelines for drinking-water quality. WHO chronicle, 38(4), 104-108.
Eid, A. R., Mohamed, M. H., Pipars, S. K., & Bakry, B. A. (2014). Impact of laser land leveling on water productivity of wheat under deficit irrigation conditions. Current Research in Agricultural Sciences, 1(2), 53-64.
Elala, D., Labhasetwar, P., & Tyrrel, S. F. (2011). Deterioration in water quality from supply chain to household and appropriate storage in the context of intermittent water supplies. Water Science and Technology: Water Supply, 11(4), 400-408.
F. Hair Jr, J., Sarstedt, M., Hopkins, L., & G. Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM) An emerging tool in business research. European Business Review, 26(2), 106-121.
Gabriel, O. M., Onyukwu Onyukwu, E., & Ikpeze Nnaemeka, I. (2015). Households’ perception of factors influencing agricultural productivity in ogoni community: An ordinal logit approach. Asian Journal of Economics and Empirical Research, 2(2), 76-82.
Galavi, M., Bazrafshan, E., Mostafapor, F. C., & Pakzadtoochaei, S. (2012). A comparative study of physical and chemical parameters in Sistan and Baluchistan university wastewater and its re-use of wastewater. International Journal of Sustainable Energy and Environmental Research, 1(1), 7-12.
Gray, N. F. (2008). Drinking water quality: problems and solutions. Cambridge University Press.
Gronroos, C. (1988). Service quality: The six criteria of good perceived service. Review of Business, 9(3), 10.
Haile, A., Geribo, M., & Kinfe, E. (2016). Evaluation of porridge made from composite flour of orange-fleshed sweet potato and Enset (Bulla) flours. Agriculture and Food Sciences Research, 3(1), 37-44.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modelling. Rigorous applications, better results and higher acceptance.
Hameed, W.-U., Hashmi, F., Ali, M., & Arif, M. (2017). Enterprise risk management (ERM) system: Implementation problem and role of audit effectiveness in Malaysian firms. Asian Journal of Multidisciplinary Studies, 5, 11.
Heikkilä, J. (2002). From supply to demand chain management: efficiency and customer satisfaction. Journal of Operations Management, 20(6), 747-767.
Hennig‐Thurau, T., & Klee, A. (1997). The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development. Psychology & Marketing, 14(8), 737-764.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319). Emerald Group Publishing Limited.
Jennifer, C. H. I., & Chi, Y. N. (2018). Profiling saltwater recreational anglers toward the threats of marine environment. International Journal of Management and Sustainability, 7(2), 72-82.
Johnston, R. (1995). The determinants of service quality: satisfiers and dissatisfiers. International Journal of Service Industry Management, 6(5), 53-71.
Jones, T. O., & Sasser, W. E. (1995). Why satisfied customers defect. Harvard Business Review, 73(6), 88-&.
Kabir, K. H., & Aftab, S. (2017). Exploring management strategies for freshwater wetland: Policy options for southwest coastal region in Bangladesh. Asian Development Policy Review, 5(2), 70-80.
Kannan, V. R., & Tan, K. C. (2005). Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance. Omega, 33(2), 153-162.
Kaouther, A., & Besma, T. (2014). Study of the relationship between economic growth and inflation: Application to the countries of the south side of the Mediterranean: A panel data approach. Journal of Social Economics Research, 1(8), 180-190.
Kessey, K. D., & Ampaabeng, I. (2014). Management in public utility companies in Ghana: an appraisal of Ghana water company limited. International Journal of Management and Sustainability, 3(8), 500.
Ketchen Jr, D. J., & Giunipero, L. C. (2004). The intersection of strategic management and supply chain management. Industrial Marketing Management, 33(1), 51-56.
Lee, C. G., & How, S.-M. (2018). Long-run causality between customer satisfaction and financial performance: the case of Marriott. Current Issues in Tourism, 1-6.
Lewis, B. R. (1989). Quality in the service sector: a review. International Journal of Bank Marketing, 7(5), 4-12.
Li, S., Ragu-Nathan, B., Ragu-Nathan, T., & Rao, S. S. (2006). The impact of supply chain management practices on competitive advantage and organizational performance. Omega, 34(2), 107-124.
Lloyd-Walker, B., & Ping Cheung, Y. (1998). IT to support service quality excellence in the Australian banking industry. Managing Service Quality: An International Journal, 8(5), 350-358.
Lohani, T. K., Barik, P., Patnaik, B. C., & Mansingh, S. K. (2014). Micro level geo-resistivity survey through VES test for groundwater feasibility study and selection of bore well sites in Pipili Block of Puri. Review of Environment and Earth Sciences, 1(2), 37-45.
Mahmood, A., Hussan, S. G., Sarfraz, M., Abdullah, M. I., & Basheer, M. F. (2016). Rewards satisfaction, perception about social status and commitment of nurses in Pakistan. European Online Journal of Natural and Social Sciences, 5(4), 1049-1061.
Maqbool, N., Hameed, W., & Habib, M. (2018). Impact of political influences on stock returns. International Journal of Multidisciplinary Scientific Publication (IJMSP), 1(1).
McDougall, G. H., & Levesque, T. (2000). Customer satisfaction with services: putting perceived value into the equation. Journal of Services Marketing, 14(5), 392-410.
Menbohan, F., Tchakonte, S., & Njiné, T. (2013). Water quality assessment using benthic macroinvertebrates in a periurban stream (Cameroon). International Journal of Biotechnology, 2(5), 91-104.
Mittal, V., Han, K., Lee, J.-Y., Im, B., & Sridhar, S. (2017). Attribute-Level Satisfaction, Overall Customer Satisfaction, and Performance Outcomes in Business-to-Business Firms.
Moore, T. (1987). A preliminary study of the effects of drainage and harvesting on water quality in Ombrotrophic bogs near Septiles, Quebec. Journal of the American Water Resources Association, 23(5), 785-791.
Organization, W. H. (2004). Guidelines for drinking-water quality: recommendations (Vol. 1): World Health Organization.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Perez, L. V. (2014). Saving Natural Resources: The Exemple of Balearic Industry/Ahorro De Recursos Naturales: El Ejemplo De La Industria Balear. Journal of Tourism Management Research, 1(2), 83-91.
Raza, H., Mohiuddin, Z. A., Zaidi, S. S. Z., & Osama, A. (2018). CPEC: Pakistan-China Cordial Ties-A Boost to Pakistan's Economy. Journal of Accounting, Business and Finance Research, 2(1), 1-6.
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of Research in Marketing, 26(4), 332-344.
Sabirah, S. (2013). Domestic water demand: A case study in Kluang, Johor. Universiti Utara Malaysia.
Saeidi, S. P., Sofian, S., Saeidi, P., Saeidi, S. P., & Saaeidi, S. A. (2015). How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction. Journal of Business Research, 68(2), 341-350.
Sargaonkar, A., & Deshpande, V. (2003). Development of an overall index of pollution for surface water based on a general classification scheme in Indian context. Environmental Monitoring and Assessment, 89(1), 43-67.
Schneller, E. S., Smeltzer, L. R., & Burns, L. R. (2006). Strategic management of the health care supply chain.
Seth, N., Deshmukh, S., & Vrat, P. (2006). A conceptual model for quality of service in the supply chain. International Journal of Physical Distribution & Logistics Management, 36(7), 547-575.
Shah, S. M. M., Ali, R., Dahri, A. S., Ahmed, N., & Brohi, Z. A. M. (2018). Determinants of job satisfaction among nurses: Evidence from south Asian perspective. Journal of Academic Research in Business and Social Sciences, 8(5), 19-26.
Stanley, L. L., & Wisner, J. D. (2001). Service quality along the supply chain: implications for purchasing. Journal of operations management, 19(3), 287-306.
Tan, K. C., Kannan, V. R., & Handfield, R. B. (1998). Supply chain management: supplier performance and firm performance. Journal of Supply Chain Management, 34(3), 2.
Tir, N. A., Momeni, F., & Boboevich, G. T. (2014). Consideration the effects of water sector investment on economic growth in Iran. International Journal of Sustainable Development & World Policy, 3(5), 132-137.
Tom, T., & Munemo, E. (2015). Republic of Zimbabwe national water policy: a desk review of the gaps between the policy and its implementation. International Journal of Public Policy and Administration Research, 2(3), 60-72.
Tsegaye, T., Sheppard, D., Islam, K., Tadesse, W., Atalay, A., & Marzen, L. (2006). Development of chemical index as a measure of in-stream water quality in response to land-use and land cover changes. Water, Air, and Soil Pollution, 174(1-4), 161-179.
Wang, D. H. M., & Huang, C. Y. (2018). Construction and Application of Water Resource Accounting Information System in Taiwan. International Journal of Business, Economics and Management, 5(1), 1-15.
Wang, Y., Lo, H.-P., & Yang, Y. (2004). An integrated framework for service quality, customer value, satisfaction: Evidence from China's telecommunication industry. Information Systems Frontiers, 6(4), 325-340.
Williams, P., & Naumann, E. (2011). Customer satisfaction and business performance: a firm-level analysis. Journal of Services Marketing, 25(1), 20-32.
Wireko-Manu, F. D., & Amamoo, C. (2017). Comparative studies on proximate and some mineral composition of selected local rice varieties and imported rice brands in Ghana. Agriculture and Food Sciences Research, 4(1), 1-7.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. The Journal of Marketing, 52(3), 2-22.