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Uncertain Supply Chain Management

ISSN 2291-6830 (Online) - ISSN 2291-6822 (Print)
Quarterly Publication
Volume 2 Issue 3 pp. 191-198 , 2014

An investigation on the effects of business intelligence and enterprise resources planning on TQM Pages 191-198 Right click to download the paper Download PDF

Authors: Mehrdad Nouri Koupaei, Mohammad Mehdi Movahedi

Keywords: Business Intelligence, Enterprise Resource Planning, Smart Management, Total Quality Management

Abstract: Nowadays Business Intelligence (BI) tools provide several decision support environment in enterprise systems like Enterprise Resource Planning (ERP) and they are mainly associated with computer-based techniques used in identifying, extracting and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes. The purpose of this paper is to provide a unified framework for the application of BI in ERP systems, which results in value-added quality control and management systems. In this paper, we expect to create business process automation and interaction between environment and technology by applying BI in ERP. Finally, a model is developed to represent the relationship between BI (as enabler of ERP) and the implementation of total quality management (TQM). The results indicate that using business intelligence, as an enabler of ERP, had good effect on achieving successful implementation of all three steps of Mukherjee model.

How to cite this paper
Koupaei, M & Movahedi, M. (2014). An investigation on the effects of business intelligence and enterprise resources planning on TQM.Uncertain Supply Chain Management, 2(3), 191-198.

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Journal: Uncertain Supply Chain Management | Year: 2014 | Volume: 2 | Issue: 3 | Views: 3705 | Reviews: 0

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