This qualitative study examined the impact of social media characteristics on the attitude of users toward the use of e-services by the Department of Lands and Survey. The study population comprised users of Department of Lands and Survey e-service, while the study sample comprised 407 users. Data from respondents were analyzed using SEM run using Amos (23). Results showed reliability, security, website design, ease of use, awareness, and digital divide as direct significant antecedents of user attitude toward the use of e-services from the Department of Lands and Survey. Also, all antecedents showed direct significant relationships with user attitude. Results showed a direct significant relationship between user attitude and the use of e-services from the Department of Lands and Survey. Through mediation of user attitude, five indirect significant relationships between the antecedents and the use of e-services from the Department of Lands and Survey were found. The inclusion of new antecedents such as privacy and site content may enhance the understanding of how users use e-services provided by the Department of Lands and Survey.

E-commerce market of Pakistan is instable which causes low performance of e-logistic industry. Thus, logistic industry of Pakistan is lacking as compared to other developing countries such as China, India, and Malaysia. Low performance is majorly based on low staff service quality, inappropriate website design and goods traceability system. As remedies of these issues, the current study introduced firm’s IT capability and information communication technology (ICT). The primary objective of this study is to investigate the determinants of e-logistic firm’s performance in Pakistan. To achieve this objective, quantitative research approach along with cross-sectional research design was used. By using the survey method, 300 questionnaires were distributed among the managerial staff of e-logistic companies. Smart PLS 3 was used as a statistical tool. It is found that staff service quality, website design and e-traceability had significant and positive relationships with firm’s e-logistic performance. Moreover, firm’s IT capability as a moderator enhanced the positive effect of staff service quality, website design and e-traceability. Nevertheless, information communication technology (ICT) positively mediated the relationship between e-traceability and firm’s e-logistic performance. Hence, firm’s IT capability and information communication technology (ICT) are the key elements to decrease various issues of staff service quality, website design and e-traceability. The study is much significant for practitioners and e-logistic companies to enhance performance by focusing on firm’s IT capability and information communication technology (ICT).

Although there have been unprecedented advances in technology worldwide, it is challenging for businesses and marketers to develop novel strategies of attracting consumers because the latter’s online shopping intentions have not changed according to the technological advances. Given these considerations, the present paper investigated how online shopping intention was influenced by website design and online reviews, how the relationship between website design and online shopping intention was moderated by online reviews, and how the relationship between online reviews and online shopping intention was moderated by digital coupon sales promotion. To that end, the paper drew on the theoretical framework of the Unified Theory of Acceptance and Use of Technology. A sample of consumers from Jordan was used for data collection, with Smart Partial Least Squares being employed for the analysis of the 225 responses received. Based on the findings, online shopping intention was favorably influenced by website design and by online reviews, while the relationship between website design and online shopping intention was moderated by online reviews. Likewise, the relationship between online reviews and online shopping intention was moderated by digital coupon sales promotion. Digital marketing agencies can use such findings to develop a marketing strategy targeting young adult consumers in Jordan.