Growing Science » Tags cloud » Service recovery
Authors: Quoc Nghi Nguyen, Van Tung Huynh, Van Nam Mai
DOI: 10.5267/j.uscm.2021.7.013
Keywords: Service failure, Service recovery, Satisfaction, trust, International hospital
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 4 | Views: 1188 | Reviews: 0
Authors: Anh Chi Phan, Ha Thu Nguyen, Thoa Xuan Thi Pham
DOI: 10.5267/j.uscm.2020.12.007
Keywords: Service recovery, Interactive fairness, Procedural fairness, Customer satisfaction, e-retailing, Vietnam
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 1 | Views: 3900 | Reviews: 0
Authors: Haitham Alzoubi, Muhammad Alshurideh, Barween Al Kurdi, Mohammad Inairat
DOI: 10.5267/j.uscm.2020.2.005
Keywords: Customer Delight, Customer Satisfaction, Service Value, Service Quality, Service Recovery, Price fairness
Journal: USCM | Year: 2020 | Volume: 8 | Issue: 3 | Views: 8605 | Reviews: 0
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