Growing Science » Tags cloud » Kano model
Authors: Norshahrizan Nordin, Wan Norsyafawati W. Muhamad Radzi, Razli Che Razak, Sharmini Abdullah, Mohammad Rezal Hamzah, Ummi Naiemah Saraih, Syed Zulkarnain Syed Idrus
Keywords: Complaint, Compliment, Satisfaction, Dissatisfaction, Service Delivery, Kano Model
Journal: MSL | Year: 2018 | Volume: 8 | Issue: 5 | Views: 2218 | Reviews: 0
Authors: Abolfazl Danaei, Mohammad Hemmati, Marziye Mardani
Keywords: Administration offices, Balance scorecard, BSC, Kano model
Journal: MSL | Year: 2014 | Volume: 4 | Issue: 4 | Views: 2765 | Reviews: 0
Authors: Mohammad Hassan Pourhasomi, Alireza Arshadi Khamseh, Yaser Ghorbanzad
DOI: 10.5267/j.msl.2013.02.001
Keywords: Quality Function Deployment (QFD), Analytical Hierarchy Process (AHP), Bank Criteria, Customer Satisfaction, Kano Model
Journal: MSL | Year: 2013 | Volume: 3 | Issue: 3 | Views: 2099 | Reviews: 0
Authors: Sakineh Noorinasab, Mohammad Hemati
DOI: 10.5267/j.msl.2012.05.012
Keywords: Customer satisfaction, Quality of products, Kano model, Analytical hierarchy process
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 5 | Views: 2290 | Reviews: 0
Authors: Azim Zarei, Mohammad Hemati, Mahdiyeh Rafeeian
DOI: 10.5267/j.msl.2012.01.020
Keywords: AHP method, Customer attraction, Customer satisfaction, Customer veneration, Kano model
Journal: MSL | Year: 2012 | Volume: 2 | Issue: 3 | Views: 2581 | Reviews: 0
Authors: Mohammad Hemati, Fozieh Ghorbanian
DOI: 10.5267/j.msl.2011.04.003
Keywords: Customers satisfactory, Fuzzy analytical hierarchy process, Kano Model, Services quality
Journal: MSL | Year: 2011 | Volume: 1 | Issue: 3 | Views: 2490 | Reviews: 0
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