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1.

Examining the adoption decision of Islamic electronic banks in Jordan Pages 887-896 Right click to download the paper Download PDF

Authors: Mefleh Faisal Al-Jarrah, Abdalla Mohammad Al Badarin, Shadi Khalifeh Alahmad, Kholood Ahmed Tanash

DOI: 10.5267/j.dsl.2024.8.003

Keywords: Islamic, Electronic Banking, Ease of Use, Usefulness, Privacy, Infrastructure, Awareness, Convenience, Jordan

Abstract:
This study aims to examine the factors affecting Jordanian Islamic banks’ customers’ adoption of electronic banks. The study relied on quantitative methods, where the study designed a questionnaire based on the Technology Acceptance Model (TAM) which derived from the Theory of Reasoned Action (TRA). The study sample consisted of 470 respondents. The study applied the Partial Least Squares Structural Equation Modeling (PLS-SEM), where the results of the Chi-square test and the standardized root mean square residual (SRMR) test showed the validity of the model for analysis. The results showed that usefulness, privacy, and awareness affect the adoption of e-banking, and that ease to use and electronic skills affect the adoption of e-banking through usefulness. The results also show that Infrastructure does not affect the adoption of e-banking, and Convenience does not affect the adoption of e-banking through Intention to use e-banking. The study advises Islamic banks to spread awareness about the importance of electronic banking and design easy-to-use electronic services that enjoy privacy and security.
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Journal: DSL | Year: 2024 | Volume: 13 | Issue: 4 | Views: 632 | Reviews: 0

 

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