Lean Manufacturing is being adopted by many Indian industries based on its capability of improving manufacturing performance. Lean Manufacturing supports the concept of delivering the low cost and good quality product to customer by focusing on elimination of waste. Lean Manufacturing employs various elements which aspire to involve the employees to create a customer centric organization. This paper is an attempt to examine the significance of various lean manufacturing elements in Indian industries. Interpretive Structural Modeling (ISM) approach is used to examine their inter-relationship and ranking based on their driving power and dependence powers through development of diagraph and structural model in the Indian industry context.

Reverse Logistics has become buzzword in today’s industrial word and big differentiating factor in quest of success for any organization word wide. Whole world is suffering from scarcity of resources and we have finite area available for the waste disposal. One of the sustainable solutions is to design product in such a way so that we can maximize its reuse through reverse logistics. Reverse logistics is fast becoming industrial design standard for majority of organizations worldwide. Reverse logistics has become a need of an hour. Some of the organization do it voluntarily and some because of the environmental rules and legislations. In order to achieve total customer satisfaction, one has to take care of product for its entire life cycle through activities of reverse logistics. In this research I tried to investigate the factors affecting performance of reverse logistics in relation to customer satisfaction. I have used interpretive structural modelling technique to understand the complex pattern of contextual relationship amongst the most important factors through diagraph, which explain performance of reverse logistics in relation to customer satisfaction. I have also used MICMAC analysis to classify these factors according to their driving power and dependency power. MICMAC analysis facilitate in identification of most important factors in explaining performance of reverse logistics in relation to customer satisfaction. Further this research may helpful in reverse logistics design process planning, driven by customer requirement.